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Replaces dibs with Bay's ticket system. (#3984)

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A user ahelping creates a ticket. Any further ahelps while that ticket is open will go to that ticket (and either adminhelp or pm an admin assigned to the ticket, if one has taken it).
A user can close their own ticket up until an admin takes it.
Admins can take tickets either manually or just by replying to the PM.
An admin taking a ticket notifies other admins.
If another admin attempts to take or respond to an assigned ticket, they receive a notification asking if they would like to join the ticket or cancel (any number of admins can join a ticket).
When an admin finishes with a ticket, they must close it -- both for logistics and closure for the user.
If there is an open ticket assigned to an active admin, round end is automatically delayed (unassigned tickets or tickets assigned to disconnected or afk admins do not delay). Round end will automatically continue once all active tickets are closed.
Both staff and non-staff have access to a ticket panel listing tickets, their statuses, and their messages. Non-staff can only see their own tickets. This panel is optional and all features are available inline with chat.
This commit is contained in:
Mustafa Kalash
2018-03-02 21:54:39 +02:00
committed by Erki
parent 1473298d05
commit 511e9c4e22
14 changed files with 448 additions and 120 deletions
Download Patch File Download Diff File Expand all files Collapse all files
code/modules/admin/topic.dm
+11 -27
View File
@@ -849,6 +849,14 @@
sleep(2)
C.jumptocoord(x,y,z)
else if(href_list["take_ticket"])
var/datum/ticket/ticket = locate(href_list["take_ticket"])
if(isnull(ticket))
return
ticket.take(usr.client)
else if(href_list["adminchecklaws"])
output_ai_laws()
@@ -1580,33 +1588,6 @@
paralyze_mob(M)
else if(href_list["admindibs"])
if (!check_rights(R_ADMIN|R_MOD))
return
var/client/C = locate(href_list["admindibs"])
if (!istype(C) || !C)
usr << "<span class='danger'>Player not found!</span>"
return
if (C.adminhelped >= 2)
log_and_message_admins("has called <font color='red'>dibs</font> on [key_name_admin(C)]'s adminhelp!")
usr << "<font color='blue'><b>You have taken over [key_name_admin(C)]'s adminhelp.</b></font>'"
usr << "[get_options_bar(C, 2, 1, 1)]"
C << "<font color='red'><b>Your adminhelp will be tended [usr.client.holder.fakekey ? "shortly" : "by [key_name(usr, 0, 0)]"]. Please allow the staff member a minute or two to write up a response.</b></font>"
if (C.adminhelped == 3)
post_webhook_event(WEBHOOK_ADMIN_PM, list("title"="Help is nolonger needed", "message"="Request for Help from **[key_name(C)]** is being tended to by **[key_name(usr)]**."))
discord_bot.send_to_admins("Request for Help from [key_name(C)] is being tended to by [key_name(usr)].")
C.adminhelped = 1
else
usr << "<font color='red'><b>The adminhelp has already been claimed!</b></font>"
return
else if(href_list["access_control"])
access_control_topic(href_list["access_control"])
return
@@ -1620,6 +1601,9 @@ mob/living/carbon/human/can_centcom_reply()
mob/living/silicon/ai/can_centcom_reply()
return common_radio != null && !check_unable(2)
/client/proc/extra_admin_link()
return
/atom/proc/extra_admin_link()
return