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A user ahelping creates a ticket. Any further ahelps while that ticket is open will go to that ticket (and either adminhelp or pm an admin assigned to the ticket, if one has taken it). A user can close their own ticket up until an admin takes it. Admins can take tickets either manually or just by replying to the PM. An admin taking a ticket notifies other admins. If another admin attempts to take or respond to an assigned ticket, they receive a notification asking if they would like to join the ticket or cancel (any number of admins can join a ticket). When an admin finishes with a ticket, they must close it -- both for logistics and closure for the user. If there is an open ticket assigned to an active admin, round end is automatically delayed (unassigned tickets or tickets assigned to disconnected or afk admins do not delay). Round end will automatically continue once all active tickets are closed. Both staff and non-staff have access to a ticket panel listing tickets, their statuses, and their messages. Non-staff can only see their own tickets. This panel is optional and all features are available inline with chat.
54 lines
1.8 KiB
Plaintext
54 lines
1.8 KiB
Plaintext
// A set of constants used to determine which type of mute an admin wishes to apply.
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// Please read and understand the muting/automuting stuff before changing these. MUTE_IC_AUTO, etc. = (MUTE_IC << 1)
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// Therefore there needs to be a gap between the flags for the automute flags.
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#define MUTE_IC 0x1
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#define MUTE_OOC 0x2
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#define MUTE_PRAY 0x4
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#define MUTE_ADMINHELP 0x8
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#define MUTE_DEADCHAT 0x10
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#define MUTE_AOOC 0x20
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#define MUTE_ALL 0xFFFF
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// Number of identical messages required to get the spam-prevention auto-mute thing to trigger warnings and automutes.
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#define SPAM_TRIGGER_WARNING 5
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#define SPAM_TRIGGER_AUTOMUTE 10
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// Some constants for DB_Ban
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#define BANTYPE_PERMA 1
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#define BANTYPE_TEMP 2
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#define BANTYPE_JOB_PERMA 3
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#define BANTYPE_JOB_TEMP 4
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#define BANTYPE_ANY_FULLBAN 5 // Used to locate stuff to unban.
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#define ROUNDSTART_LOGOUT_REPORT_TIME 6000 // Amount of time (in deciseconds) after the rounds starts, that the player disconnect report is issued.
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// Admin permissions.
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#define R_BUILDMODE 0x1
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#define R_ADMIN 0x2
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#define R_BAN 0x4
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#define R_FUN 0x8
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#define R_SERVER 0x10
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#define R_DEBUG 0x20
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#define R_POSSESS 0x40
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#define R_PERMISSIONS 0x80
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#define R_STEALTH 0x100
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#define R_REJUVINATE 0x200
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#define R_VAREDIT 0x400
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#define R_SOUNDS 0x800
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#define R_SPAWN 0x1000
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#define R_MOD 0x2000
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#define R_DEV 0x4000
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#define R_CCIAA 0x8000 //higher than this will overflow
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#define R_MAXPERMISSION 0x8000 // This holds the maximum value for a permission. It is used in iteration, so keep it updated.
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// ticket statuses
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#define TICKET_CLOSED 0
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#define TICKET_OPEN 1
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#define TICKET_ASSIGNED 2
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// adminhelp status
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#define NOT_ADMINHELPED 0
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#define ADMINHELPED 1
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#define ADMINHELPED_DISCORD 2
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