/// Client var used for returning the ahelp verb
/client/var/adminhelptimerid = 0
/// Client var used for tracking the ticket the (usually) not-admin client is dealing with
/client/var/datum/admin_help/current_ticket
GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
/**
* # Adminhelp Ticket Manager
*/
/datum/admin_help_tickets
/// The set of all active tickets
var/list/active_tickets = list()
/// The set of all closed tickets
var/list/closed_tickets = list()
/// The set of all resolved tickets
var/list/resolved_tickets = list()
var/obj/effect/statclick/ticket_list/astatclick = new(null, null, AHELP_ACTIVE)
var/obj/effect/statclick/ticket_list/cstatclick = new(null, null, AHELP_CLOSED)
var/obj/effect/statclick/ticket_list/rstatclick = new(null, null, AHELP_RESOLVED)
/datum/admin_help_tickets/Destroy()
QDEL_LIST(active_tickets)
QDEL_LIST(closed_tickets)
QDEL_LIST(resolved_tickets)
QDEL_NULL(astatclick)
QDEL_NULL(cstatclick)
QDEL_NULL(rstatclick)
return ..()
/datum/admin_help_tickets/proc/TicketByID(id)
var/list/lists = list(active_tickets, closed_tickets, resolved_tickets)
for(var/I in lists)
for(var/J in I)
var/datum/admin_help/AH = J
if(AH.id == id)
return J
/datum/admin_help_tickets/proc/TicketsByCKey(ckey)
. = list()
var/list/lists = list(active_tickets, closed_tickets, resolved_tickets)
for(var/I in lists)
for(var/J in I)
var/datum/admin_help/AH = J
if(AH.initiator_ckey == ckey)
. += AH
//private
/datum/admin_help_tickets/proc/ListInsert(datum/admin_help/new_ticket)
var/list/ticket_list
switch(new_ticket.state)
if(AHELP_ACTIVE)
ticket_list = active_tickets
if(AHELP_CLOSED)
ticket_list = closed_tickets
if(AHELP_RESOLVED)
ticket_list = resolved_tickets
else
CRASH("Invalid ticket state: [new_ticket.state]")
var/num_closed = ticket_list.len
if(num_closed)
for(var/I in 1 to num_closed)
var/datum/admin_help/AH = ticket_list[I]
if(AH.id > new_ticket.id)
ticket_list.Insert(I, new_ticket)
return
ticket_list += new_ticket
//opens the ticket listings for one of the 3 states
/datum/admin_help_tickets/proc/BrowseTickets(state)
var/list/l2b
var/title
switch(state)
if(AHELP_ACTIVE)
l2b = active_tickets
title = "Active Tickets"
if(AHELP_CLOSED)
l2b = closed_tickets
title = "Closed Tickets"
if(AHELP_RESOLVED)
l2b = resolved_tickets
title = "Resolved Tickets"
if(!l2b)
return
var/list/dat = list("[title]")
dat += "Refresh
"
for(var/I in l2b)
var/datum/admin_help/AH = I
dat += "[span_adminnotice("[span_adminhelp("Ticket #[AH.id]")]: [AH.initiator_key_name]: [AH.name]")]
"
usr << browse(dat.Join(), "window=ahelp_list[state];size=600x480")
//Tickets statpanel
/datum/admin_help_tickets/proc/stat_entry()
SHOULD_CALL_PARENT(TRUE)
SHOULD_NOT_SLEEP(TRUE)
var/list/L = list()
var/num_disconnected = 0
L[++L.len] = list("Active Tickets:", "[astatclick.update("[active_tickets.len]")]", null, REF(astatclick))
astatclick.update("[active_tickets.len]")
for(var/I in active_tickets)
var/datum/admin_help/AH = I
if(AH.initiator)
var/obj/effect/statclick/updated = AH.statclick.update()
L[++L.len] = list("[AH.handler ? "H-[AH.handler]" : ""]#[AH.id]. [AH.initiator_key_name]:", "[updated.name]", REF(AH)) //SKYRAT EDIT CHANGE - ADMIN
else
++num_disconnected
if(num_disconnected)
L[++L.len] = list("Disconnected:", "[astatclick.update("[num_disconnected]")]", null, REF(astatclick))
L[++L.len] = list("Closed Tickets:", "[cstatclick.update("[closed_tickets.len]")]", null, REF(cstatclick))
L[++L.len] = list("Resolved Tickets:", "[rstatclick.update("[resolved_tickets.len]")]", null, REF(rstatclick))
//SKYRAT EDIT ADDITION
if(LAZYLEN(SSopposing_force.submitted_applications))
for(var/datum/opposing_force/opposing_force as anything in SSopposing_force.submitted_applications)
L[++L.len] = list("[opposing_force.handling_admin ? "H-[opposing_force.handling_admin]. " : ""]OPFOR:", "[opposing_force.stat_button.update(" [opposing_force.ckey] ")]", null, REF(opposing_force.stat_button))
//SKYRAT EDIT END
return L
//Reassociate still open ticket if one exists
/datum/admin_help_tickets/proc/ClientLogin(client/C)
C.current_ticket = CKey2ActiveTicket(C.ckey)
if(C.current_ticket)
C.current_ticket.initiator = C
C.current_ticket.AddInteraction("Client reconnected.")
SSblackbox.LogAhelp(C.current_ticket.id, "Reconnected", "Client reconnected", C.ckey)
//Dissasociate ticket
/datum/admin_help_tickets/proc/ClientLogout(client/C)
if(C.current_ticket)
var/datum/admin_help/T = C.current_ticket
T.AddInteraction("Client disconnected.")
//Gotta async this cause clients only logout on destroy, and sleeping in destroy is disgusting
INVOKE_ASYNC(SSblackbox, TYPE_PROC_REF(/datum/controller/subsystem/blackbox, LogAhelp), T.id, "Disconnected", "Client disconnected", C.ckey)
T.initiator = null
//Get a ticket given a ckey
/datum/admin_help_tickets/proc/CKey2ActiveTicket(ckey)
for(var/I in active_tickets)
var/datum/admin_help/AH = I
if(AH.initiator_ckey == ckey)
return AH
//
//TICKET LIST STATCLICK
//
/obj/effect/statclick/ticket_list
var/current_state
/obj/effect/statclick/ticket_list/Initialize(mapload, name, state)
. = ..()
current_state = state
/obj/effect/statclick/ticket_list/Click()
if (!usr.client?.holder)
message_admins("[key_name_admin(usr)] non-holder clicked on a ticket list statclick! ([src])")
usr.log_message("non-holder clicked on a ticket list statclick! ([src])", LOG_ADMIN)
return
GLOB.ahelp_tickets.BrowseTickets(current_state)
//called by admin topic
/obj/effect/statclick/ticket_list/proc/Action()
Click()
#define WEBHOOK_NONE 0
#define WEBHOOK_URGENT 1
#define WEBHOOK_NON_URGENT 2
/**
* # Adminhelp Ticket
*/
/datum/admin_help
/// Unique ID of the ticket
var/id
/// The current name of the ticket
var/name
/// The current state of the ticket
var/state = AHELP_ACTIVE
/// The time at which the ticket was opened
var/opened_at
/// The time at which the ticket was closed
var/closed_at
/// Semi-misnomer, it's the person who ahelped/was bwoinked
var/client/initiator
/// The ckey of the initiator
var/initiator_ckey
/// The key name of the initiator
var/initiator_key_name
/// If any admins were online when the ticket was initialized
var/heard_by_no_admins = FALSE
/// The collection of interactions with this ticket. Use AddInteraction() or, preferably, admin_ticket_log()
var/list/ticket_interactions
/// Statclick holder for the ticket
var/obj/effect/statclick/ahelp/statclick
/// Static counter used for generating each ticket ID
var/static/ticket_counter = 0
/// The list of clients currently responding to the opening ticket before it gets a response
var/list/opening_responders
/// Whether this ahelp has sent a webhook or not, and what type
var/webhook_sent = WEBHOOK_NONE
/// List of player interactions
var/list/player_interactions
/// List of admin ckeys that are involved, like through responding
var/list/admins_involved = list()
/// Has the player replied to this ticket yet?
var/player_replied = FALSE
/**
* Call this on its own to create a ticket, don't manually assign current_ticket
*
* Arguments:
* * msg_raw - The first message of this admin_help: used for the initial title of the ticket
* * is_bwoink - Boolean operator, TRUE if this ticket was started by an admin PM
*/
/datum/admin_help/New(msg_raw, client/C, is_bwoink, client/admin_C, urgent = FALSE) //SKYRAT EDIT CHANGE
//clean the input msg
var/msg = sanitize(copytext_char(msg_raw, 1, MAX_MESSAGE_LEN))
if(!msg || !C || !C.mob)
qdel(src)
return
//SKYRAT EDIT ADDITION BEGIN
if(admin_C && is_bwoink)
handler = "[admin_C.ckey]"
//SKYRAT EDIT END
id = ++ticket_counter
opened_at = world.time
name = copytext_char(msg, 1, 100)
full_text = msg //SKYRAT EDIT ADDITION - Adminhelps into mentorhelps converting.
initiator = C
initiator_ckey = initiator.ckey
initiator_key_name = key_name(initiator, FALSE, TRUE)
if(initiator.current_ticket) //This is a bug
stack_trace("Multiple ahelp current_tickets")
initiator.current_ticket.AddInteraction("Ticket erroneously left open by code")
initiator.current_ticket.Close()
initiator.current_ticket = src
TimeoutVerb()
statclick = new(null, src)
ticket_interactions = list()
player_interactions = list()
addtimer(CALLBACK(src, PROC_REF(add_to_ping_ss), 2 MINUTES)) //SKYRAT EDIT ADDITION - Ticket Ping | this is not responsible for the notification itself, but only for adding the ticket to the list of those to notify.
if(is_bwoink)
AddInteraction("[key_name_admin(usr)] PM'd [LinkedReplyName()]", player_message = "[key_name_admin(usr, include_name = FALSE)] PM'd [LinkedReplyName()]")
message_admins("Ticket [TicketHref("#[id]")] created")
else
MessageNoRecipient(msg_raw, urgent)
send_message_to_tgs(msg, urgent)
GLOB.ahelp_tickets.active_tickets += src
/datum/admin_help/proc/format_embed_discord(message)
var/datum/discord_embed/embed = new()
embed.title = "Ticket #[id]"
embed.description = ""
embed.author = key_name(initiator_ckey)
var/round_state
switch(SSticker.current_state)
if(GAME_STATE_STARTUP, GAME_STATE_PREGAME, GAME_STATE_SETTING_UP)
round_state = "Round has not started"
if(GAME_STATE_PLAYING)
round_state = "Round is ongoing."
if(SSshuttle.emergency.getModeStr())
round_state += "\n[SSshuttle.emergency.getModeStr()]: [SSshuttle.emergency.getTimerStr()]"
if(SSticker.emergency_reason)
round_state += ", Shuttle call reason: [SSticker.emergency_reason]"
if(GAME_STATE_FINISHED)
round_state = "Round has ended"
var/list/admin_counts = get_admin_counts(R_BAN)
var/stealth_admins = jointext(admin_counts["stealth"], ", ")
var/afk_admins = jointext(admin_counts["afk"], ", ")
var/other_admins = jointext(admin_counts["noflags"], ", ")
var/admin_text = ""
var/player_count = "**Total**: [length(GLOB.clients)], **Living**: [length(GLOB.alive_player_list)], **Dead**: [length(GLOB.dead_player_list)], **Observers**: [length(GLOB.current_observers_list)]"
if(stealth_admins)
admin_text += "**Stealthed**: [stealth_admins]\n"
if(afk_admins)
admin_text += "**AFK**: [afk_admins]\n"
if(other_admins)
admin_text += "**Lacks +BAN**: [other_admins]\n"
embed.fields = list(
"CKEY" = initiator_ckey,
"PLAYERS" = player_count,
"ROUND STATE" = round_state,
"ROUND ID" = GLOB.round_id,
"ROUND TIME" = ROUND_TIME(),
"MESSAGE" = message,
"ADMINS" = admin_text,
)
if(CONFIG_GET(string/adminhelp_ahelp_link))
var/ahelp_link = replacetext(CONFIG_GET(string/adminhelp_ahelp_link), "$RID", GLOB.round_id)
ahelp_link = replacetext(ahelp_link, "$TID", id)
embed.url = ahelp_link
return embed
/datum/admin_help/proc/send_message_to_tgs(message, urgent = FALSE)
var/message_to_send = message
if(urgent)
var/extra_message = CONFIG_GET(string/urgent_ahelp_message)
to_chat(initiator, span_boldwarning("Notified admins to prioritize your ticket"))
var/datum/discord_embed/embed = format_embed_discord(message)
embed.content = extra_message
embed.footer = "This player requested an admin"
send2adminchat_webhook(embed, urgent = TRUE)
webhook_sent = WEBHOOK_URGENT
//send it to TGS if nobody is on and tell us how many were on
var/admin_number_present = send2tgs_adminless_only(initiator_ckey, "Ticket #[id]: [message_to_send]")
// BUBBER EDIT BEGIN
var/list/adm = get_admin_counts(R_BAN)
var/list/afkmins = adm["afk"]
var/list/stealthmins = adm["stealth"]
var/list/powerlessmins = adm["noflags"]
var/list/allmins = adm["total"]
send2adminchat("Ticket #[id]","[message_to_send] || Online Admins : \[[english_list(allmins)]\] : All admins stealthed\[[english_list(stealthmins)]\], AFK\[[english_list(afkmins)]\], or lacks +BAN\[[english_list(powerlessmins)]\]!") // BUBBER EDIT ADDITION
// BUBBER EDIT END
log_admin_private("Ticket #[id]: [key_name(initiator)]: [name] - heard by [admin_number_present] non-AFK admins who have +BAN.")
if(admin_number_present <= 0)
to_chat(initiator, span_notice("No active admins are online, your adminhelp was sent to admins who are available through IRC or Discord."), confidential = TRUE)
heard_by_no_admins = TRUE
var/regular_webhook_url = CONFIG_GET(string/regular_adminhelp_webhook_url)
if(regular_webhook_url && (!urgent || regular_webhook_url != CONFIG_GET(string/urgent_adminhelp_webhook_url)))
var/extra_message = CONFIG_GET(string/ahelp_message)
var/datum/discord_embed/embed = format_embed_discord(message)
embed.content = extra_message
embed.footer = "This player sent an ahelp when no admins are available [urgent? "and also requested an admin": ""]"
send2adminchat_webhook(embed, urgent = FALSE)
webhook_sent = WEBHOOK_NON_URGENT
/proc/send2adminchat_webhook(message_or_embed, urgent)
var/webhook = CONFIG_GET(string/urgent_adminhelp_webhook_url)
if(!urgent)
webhook = CONFIG_GET(string/regular_adminhelp_webhook_url)
if(!webhook)
return
var/list/webhook_info = list()
if(istext(message_or_embed))
var/message_content = replacetext(replacetext(message_or_embed, "\proper", ""), "\improper", "")
message_content = GLOB.has_discord_embeddable_links.Replace(replacetext(message_content, "`", ""), " ```$1``` ")
webhook_info["content"] = message_content
else
var/datum/discord_embed/embed = message_or_embed
webhook_info["embeds"] = list(embed.convert_to_list())
if(embed.content)
webhook_info["content"] = embed.content
if(CONFIG_GET(string/adminhelp_webhook_name))
webhook_info["username"] = CONFIG_GET(string/adminhelp_webhook_name)
if(CONFIG_GET(string/adminhelp_webhook_pfp))
webhook_info["avatar_url"] = CONFIG_GET(string/adminhelp_webhook_pfp)
// Uncomment when servers are moved to TGS4
// send2chat(new /datum/tgs_message_conent("[initiator_ckey] | [message_content]"), "ahelp", TRUE)
var/list/headers = list()
headers["Content-Type"] = "application/json"
var/datum/http_request/request = new()
request.prepare(RUSTG_HTTP_METHOD_POST, webhook, json_encode(webhook_info), headers, "tmp/response.json")
request.begin_async()
/datum/admin_help/Destroy()
RemoveActive()
GLOB.ahelp_tickets.closed_tickets -= src
GLOB.ahelp_tickets.resolved_tickets -= src
return ..()
/datum/admin_help/proc/AddInteraction(formatted_message, player_message)
if (!isnull(usr) && usr.ckey != initiator_ckey)
admins_involved |= usr.ckey
if(heard_by_no_admins)
heard_by_no_admins = FALSE
send2adminchat(initiator_ckey, "Ticket #[id]: Answered by [key_name(usr)]")
ticket_interactions += "[time_stamp()]: [formatted_message]"
if (!isnull(player_message))
player_interactions += "[time_stamp()]: [player_message]"
//Removes the ahelp verb and returns it after 2 minutes
/datum/admin_help/proc/TimeoutVerb()
remove_verb(initiator, /client/verb/adminhelp)
initiator.adminhelptimerid = addtimer(CALLBACK(initiator, TYPE_PROC_REF(/client, giveadminhelpverb)), 1200, TIMER_STOPPABLE) //2 minute cooldown of admin helps
//private
/datum/admin_help/proc/FullMonty(ref_src)
if(!ref_src)
ref_src = "[REF(src)]"
. = ADMIN_FULLMONTY_NONAME(initiator.mob)
. += " (NOTES)"
if(state == AHELP_ACTIVE)
if (CONFIG_GET(flag/popup_admin_pm))
. += " (POPUP)"
. += ClosureLinks(ref_src)
//private
/datum/admin_help/proc/ClosureLinks(ref_src)
if(!ref_src)
ref_src = "[REF(src)]"
. = " (REJT)"
. += " (IC)"
. += " (CLOSE)"
. += " (RSLVE)"
//private
/datum/admin_help/proc/LinkedReplyName(ref_src)
if(!ref_src)
ref_src = "[REF(src)]"
return "[initiator_key_name]"
//private
/datum/admin_help/proc/TicketHref(msg, ref_src, action = "ticket")
if(!ref_src)
ref_src = "[REF(src)]"
return "[msg]"
//message from the initiator without a target, all admins will see this
//won't bug irc/discord
/datum/admin_help/proc/MessageNoRecipient(msg, urgent = FALSE)
msg = sanitize(copytext_char(msg, 1, MAX_MESSAGE_LEN))
var/ref_src = "[REF(src)]"
//Message to be sent to all admins
var/admin_msg = span_adminnotice(span_adminhelp("Ticket [TicketHref("#[id]", ref_src)]: [LinkedReplyName(ref_src)] [FullMonty(ref_src)]: [span_linkify(keywords_lookup(msg))]"))
AddInteraction("[LinkedReplyName(ref_src)]: [msg]", player_message = "[LinkedReplyName(ref_src)]: [msg]")
log_admin_private("Ticket #[id]: [key_name(initiator)]: [msg]")
//send this msg to all admins
for(var/client/X in GLOB.admins)
if(X.prefs.toggles & SOUND_ADMINHELP)
SEND_SOUND(X, sound('sound/effects/adminhelp.ogg'))
window_flash(X, ignorepref = TRUE)
to_chat(X,
type = MESSAGE_TYPE_ADMINPM,
html = admin_msg,
confidential = TRUE)
//show it to the person adminhelping too
reply_to_admins_notification(msg)
SSblackbox.LogAhelp(id, "Ticket Opened", msg, null, initiator.ckey, urgent = urgent)
/// Sends a message to the player that they are replying to admins.
/datum/admin_help/proc/reply_to_admins_notification(message)
to_chat(
initiator,
type = MESSAGE_TYPE_ADMINPM,
html = span_notice("PM to-Admins: [span_linkify(message)]"),
confidential = TRUE,
)
player_replied = TRUE
//Reopen a closed ticket
/datum/admin_help/proc/Reopen()
if(state == AHELP_ACTIVE)
to_chat(usr, span_warning("This ticket is already open."), confidential = TRUE)
return
if(GLOB.ahelp_tickets.CKey2ActiveTicket(initiator_ckey))
to_chat(usr, span_warning("This user already has an active ticket, cannot reopen this one."), confidential = TRUE)
return
statclick = new(null, src)
GLOB.ahelp_tickets.active_tickets += src
GLOB.ahelp_tickets.closed_tickets -= src
GLOB.ahelp_tickets.resolved_tickets -= src
switch(state)
if(AHELP_CLOSED)
SSblackbox.record_feedback("tally", "ahelp_stats", -1, "closed")
if(AHELP_RESOLVED)
SSblackbox.record_feedback("tally", "ahelp_stats", -1, "resolved")
state = AHELP_ACTIVE
closed_at = null
if(initiator)
initiator.current_ticket = src
send2adminchat("Ticket #[id]:", "Reopened!") // BUBBER EDIT - LOG ALL AHELPS TO DISCORD
AddInteraction("Reopened by [key_name_admin(usr)]", player_message = "Ticket reopened!")
var/msg = span_adminhelp("Ticket [TicketHref("#[id]")] reopened by [key_name_admin(usr)].")
message_admins(msg)
log_admin_private(msg)
SSblackbox.LogAhelp(id, "Reopened", "Reopened by [usr.key]", usr.ckey)
SSblackbox.record_feedback("tally", "ahelp_stats", 1, "reopened")
TicketPanel() //can only be done from here, so refresh it
//private
/datum/admin_help/proc/RemoveActive()
if(state != AHELP_ACTIVE)
return
closed_at = world.time
QDEL_NULL(statclick)
GLOB.ahelp_tickets.active_tickets -= src
if(initiator && initiator.current_ticket == src)
initiator.current_ticket = null
SEND_SIGNAL(src, COMSIG_ADMIN_HELP_MADE_INACTIVE)
//Mark open ticket as closed/meme
/datum/admin_help/proc/Close(key_name = key_name_admin(usr), silent = FALSE)
if(state != AHELP_ACTIVE)
return
//SKYRAT EDIT ADDITION BEGIN - ADMIN
if(handler && handler != usr.ckey)
var/response = tgui_alert(usr, "This ticket is already being handled by [handler]. Do you want to continue?", "Ticket already assigned", list("Yes", "No"))
if(!response || response == "No")
return
//SKYRAT EDIT ADDITION END
RemoveActive()
state = AHELP_CLOSED
GLOB.ahelp_tickets.ListInsert(src)
AddInteraction("Closed by [key_name].", player_message = "Ticket closed!")
send2adminchat("Ticket #[id]:", "Marked as closed by [key_name]") // BUBBER EDIT - LOG ALL AHELPS TO DISCORD
if(!silent)
SSblackbox.record_feedback("tally", "ahelp_stats", 1, "closed")
var/msg = "Ticket [TicketHref("#[id]")] closed by [key_name]."
message_admins(msg)
SSblackbox.LogAhelp(id, "Closed", "Closed by [usr.key]", null, usr.ckey)
log_admin_private(msg)
//Mark open ticket as resolved/legitimate, returns ahelp verb
/datum/admin_help/proc/Resolve(key_name = key_name_admin(usr), silent = FALSE)
if(state != AHELP_ACTIVE)
return
//SKYRAT EDIT ADDITION BEGIN - ADMIN
if(handler && handler != usr.ckey)
var/response = tgui_alert(usr, "This ticket is already being handled by [handler]. Do you want to continue?", "Ticket already assigned", list("Yes", "No"))
if(!response || response == "No")
return
//SKYRAT EDIT ADDITION END
RemoveActive()
state = AHELP_RESOLVED
GLOB.ahelp_tickets.ListInsert(src)
addtimer(CALLBACK(initiator, TYPE_PROC_REF(/client, giveadminhelpverb)), 5 SECONDS)
send2adminchat("Ticket #[id]:", "Marked as resolved by [key_name]") // BUBBER EDIT - LOG ALL AHELPS TO DISCORD
AddInteraction("Resolved by [key_name].", player_message = "Ticket resolved!")
to_chat(initiator, span_adminhelp("Your ticket has been resolved by an admin. The Adminhelp verb will be returned to you shortly."), confidential = TRUE)
if(!silent)
SSblackbox.record_feedback("tally", "ahelp_stats", 1, "resolved")
var/msg = "Ticket [TicketHref("#[id]")] resolved by [key_name]"
message_admins(msg)
SSblackbox.LogAhelp(id, "Resolved", "Resolved by [usr.key]", null, usr.ckey)
log_admin_private(msg)
//Close and return ahelp verb, use if ticket is incoherent
/datum/admin_help/proc/Reject(key_name = key_name_admin(usr))
if(state != AHELP_ACTIVE)
return
//SKYRAT EDIT ADDITION BEGIN - ADMIN
if(handler && handler != usr.ckey)
var/response = tgui_alert(usr, "This ticket is already being handled by [handler]. Do you want to continue?", "Ticket already assigned", list("Yes", "No"))
if(!response || response == "No")
return
//SKYRAT EDIT ADDITION END
if(initiator)
initiator.giveadminhelpverb()
send2adminchat("[key_name]", "Rejected Adminhelp: [id]") // BUBBER EDIT - LOG ALL AHELPS TO DISCORD
SEND_SOUND(initiator, sound('sound/effects/adminhelp.ogg'))
to_chat(initiator, "- AdminHelp Rejected! -", confidential = TRUE)
to_chat(initiator, "Your admin help was rejected. The adminhelp verb has been returned to you so that you may try again.", confidential = TRUE)
to_chat(initiator, "Please try to be calm, clear, and descriptive in admin helps, do not assume the admin has seen any related events, and clearly state the names of anybody you are reporting.", confidential = TRUE)
SSblackbox.record_feedback("tally", "ahelp_stats", 1, "rejected")
var/msg = "Ticket [TicketHref("#[id]")] rejected by [key_name]"
message_admins(msg)
log_admin_private(msg)
AddInteraction("Rejected by [key_name].", player_message = "Ticket rejected!")
SSblackbox.LogAhelp(id, "Rejected", "Rejected by [usr.key]", null, usr.ckey)
Close(silent = TRUE)
//Resolve ticket with IC Issue message
/datum/admin_help/proc/ICIssue(key_name = key_name_admin(usr))
if(state != AHELP_ACTIVE)
return
//SKYRAT EDIT ADDITION BEGIN - ADMIN
if(handler && handler != usr.ckey)
var/response = tgui_alert(usr, "This ticket is already being handled by [handler]. Do you want to continue?", "Ticket already assigned", list("Yes", "No"))
if(!response || response == "No")
return
//SKYRAT EDIT ADDITION END
var/msg = "- AdminHelp marked as IC issue! -
"
msg += "Your issue has been determined by an administrator to be an in character issue and does NOT require administrator intervention at this time. For further resolution you should pursue options that are in character."
if(initiator)
to_chat(initiator, msg, confidential = TRUE)
send2adminchat("Ticket #[id]:", "Marked as IC issue by [key_name]") // BUBBER EDIT - LOG ALL AHELPS TO DISCORD
SSblackbox.record_feedback("tally", "ahelp_stats", 1, "IC")
msg = "Ticket [TicketHref("#[id]")] marked as IC by [key_name]"
message_admins(msg)
log_admin_private(msg)
AddInteraction("Marked as IC issue by [key_name]", player_message = "Marked as IC issue!")
SSblackbox.LogAhelp(id, "IC Issue", "Marked as IC issue by [usr.key]", null, usr.ckey)
Resolve(silent = TRUE)
//Show the ticket panel
/datum/admin_help/proc/TicketPanel()
var/list/dat = list("Ticket #[id]")
var/ref_src = "[REF(src)]"
dat += "Admin Help Ticket #[id]: [LinkedReplyName(ref_src)]
"
dat += "State: [ticket_status()]"
dat += "[FOURSPACES][TicketHref("Refresh", ref_src)][FOURSPACES][TicketHref("Re-Title", ref_src, "retitle")]"
if(state != AHELP_ACTIVE)
dat += "[FOURSPACES][TicketHref("Reopen", ref_src, "reopen")]"
dat += "
Opened at: [gameTimestamp(wtime = opened_at)] (Approx [DisplayTimeText(world.time - opened_at)] ago)"
if(closed_at)
dat += "
Closed at: [gameTimestamp(wtime = closed_at)] (Approx [DisplayTimeText(world.time - closed_at)] ago)"
dat += "
"
if(initiator)
dat += "Actions: [FullMonty(ref_src)]
"
else
dat += "DISCONNECTED[FOURSPACES][ClosureLinks(ref_src)]
"
dat += "
Log:
"
for(var/I in ticket_interactions)
dat += "[I]
"
// Helper for opening directly to player ticket history
dat += "
Player Ticket History:"
dat += "[FOURSPACES]Open"
// Append any tickets also opened by this user if relevant
var/list/related_tickets = GLOB.ahelp_tickets.TicketsByCKey(initiator_ckey)
if (related_tickets.len > 1)
dat += "
Other Tickets by User
"
for (var/datum/admin_help/related_ticket in related_tickets)
if (related_ticket.id == id)
continue
dat += "[related_ticket.TicketHref("#[related_ticket.id]")] ([related_ticket.ticket_status()]): [related_ticket.name]
"
usr << browse(dat.Join(), "window=ahelp[id];size=750x480")
/**
* Renders the current status of the ticket into a displayable string
*/
/datum/admin_help/proc/ticket_status()
switch(state)
if(AHELP_ACTIVE)
return "OPEN"
if(AHELP_RESOLVED)
return "RESOLVED"
if(AHELP_CLOSED)
return "CLOSED"
else
stack_trace("Invalid ticket state: [state]")
return "INVALID, CALL A CODER"
/datum/admin_help/proc/Retitle()
var/new_title = input(usr, "Enter a title for the ticket", "Rename Ticket", name) as text|null
if(new_title)
name = new_title
//not saying the original name cause it could be a long ass message
var/msg = "Ticket [TicketHref("#[id]")] titled [name] by [key_name_admin(usr)]"
message_admins(msg)
log_admin_private(msg)
TicketPanel() //we have to be here to do this
//Forwarded action from admin/Topic
/datum/admin_help/proc/Action(action)
testing("Ahelp action: [action]")
if(webhook_sent != WEBHOOK_NONE)
var/datum/discord_embed/embed = new()
embed.title = "Ticket #[id]"
if(CONFIG_GET(string/adminhelp_ahelp_link))
var/ahelp_link = replacetext(CONFIG_GET(string/adminhelp_ahelp_link), "$RID", GLOB.round_id)
ahelp_link = replacetext(ahelp_link, "$TID", id)
embed.url = ahelp_link
embed.description = "[key_name(usr)] has sent an action to this ticket. Action ID: [action]"
if(webhook_sent == WEBHOOK_URGENT)
send2adminchat_webhook(embed, urgent = TRUE)
if(webhook_sent == WEBHOOK_NON_URGENT || CONFIG_GET(string/regular_adminhelp_webhook_url) != CONFIG_GET(string/urgent_adminhelp_webhook_url))
send2adminchat_webhook(embed, urgent = FALSE)
webhook_sent = WEBHOOK_NONE
switch(action)
if("ticket")
TicketPanel()
if("retitle")
Retitle()
if("reject")
Reject()
if("reply")
// SKYRAT EDIT START - ADMIN HANDLE
if(handle_issue())
usr?.client.cmd_ahelp_reply(initiator)
// SKYRAT EDIT END
if("icissue")
ICIssue()
if("close")
Close()
if("resolve")
Resolve()
if("reopen")
Reopen()
// SKYRAT EDIT ADDITION
if("handle_issue")
handle_issue()
if("pingmute")
ticket_ping_stop = !ticket_ping_stop
SSblackbox.record_feedback("tally", "ahelp_stats", 1, "pingmute")
var/msg = "Ticket [TicketHref("#[id]")] has been [ticket_ping_stop ? "" : "un"]muted from the Ticket Ping Subsystem by [key_name_admin(usr)]."
message_admins(msg)
log_admin_private(msg)
if("convert")
convert_to_mentorhelp()
// SKYRAT EDIT ADDITION END
/datum/admin_help/proc/player_ticket_panel()
var/list/dat = list("Player Ticket")
dat += "State: "
switch(state)
if(AHELP_ACTIVE)
dat += "OPEN"
if(AHELP_RESOLVED)
dat += "RESOLVED"
if(AHELP_CLOSED)
dat += "CLOSED"
else
dat += "UNKNOWN"
dat += "\n[FOURSPACES]Refresh"
dat += "
Opened at: [gameTimestamp("hh:mm:ss", opened_at)] (Approx [DisplayTimeText(world.time - opened_at)] ago)"
if(closed_at)
dat += "
Closed at: [gameTimestamp("hh:mm:ss", closed_at)] (Approx [DisplayTimeText(world.time - closed_at)] ago)"
dat += "
"
dat += "
Log:
"
for (var/interaction in player_interactions)
dat += "[interaction]
"
var/datum/browser/player_panel = new(usr, "ahelp[id]", 0, 620, 480)
player_panel.set_content(dat.Join())
player_panel.open()
//
// TICKET STATCLICK
//
/obj/effect/statclick/ahelp
var/datum/admin_help/ahelp_datum
/obj/effect/statclick/ahelp/Initialize(mapload, datum/admin_help/AH)
ahelp_datum = AH
. = ..()
/obj/effect/statclick/ahelp/update()
return ..(ahelp_datum.name)
/obj/effect/statclick/ahelp/Click()
if (!usr.client?.holder)
message_admins("[key_name_admin(usr)] non-holder clicked on an ahelp statclick! ([src])")
usr.log_message("non-holder clicked on an ahelp statclick! ([src])", LOG_ADMIN)
return
ahelp_datum.TicketPanel()
/obj/effect/statclick/ahelp/Destroy()
ahelp_datum = null
return ..()
//
// CLIENT PROCS
//
/client/proc/giveadminhelpverb()
add_verb(src, /client/verb/adminhelp)
deltimer(adminhelptimerid)
adminhelptimerid = 0
GLOBAL_DATUM_INIT(admin_help_ui_handler, /datum/admin_help_ui_handler, new)
/datum/admin_help_ui_handler
var/list/ahelp_cooldowns = list()
/datum/admin_help_ui_handler/ui_state(mob/user)
return GLOB.always_state
/datum/admin_help_ui_handler/ui_data(mob/user)
. = list()
var/list/admins = get_admin_counts(R_BAN)
.["adminCount"] = length(admins["present"])
/datum/admin_help_ui_handler/ui_static_data(mob/user)
. = list()
.["bannedFromUrgentAhelp"] = is_banned_from(user.ckey, "Urgent Adminhelp")
.["urgentAhelpPromptMessage"] = CONFIG_GET(string/urgent_ahelp_user_prompt)
var/webhook_url = CONFIG_GET(string/urgent_adminhelp_webhook_url)
if(webhook_url)
.["urgentAhelpEnabled"] = TRUE
/datum/admin_help_ui_handler/ui_interact(mob/user, datum/tgui/ui)
ui = SStgui.try_update_ui(user, src, ui)
if(!ui)
ui = new(user, src, "Adminhelp")
ui.open()
ui.set_autoupdate(FALSE)
/datum/admin_help_ui_handler/ui_act(action, list/params, datum/tgui/ui, datum/ui_state/state)
. = ..()
if(.)
return
var/client/user_client = usr.client
var/message = sanitize_text(trim(params["message"]))
var/urgent = !!params["urgent"]
var/list/admins = get_admin_counts(R_BAN)
if(length(admins["present"]) != 0 || is_banned_from(user_client.ckey, "Urgent Adminhelp"))
urgent = FALSE
if(user_client.adminhelptimerid)
return
perform_adminhelp(user_client, message, urgent)
ui.close()
/datum/admin_help_ui_handler/proc/perform_adminhelp(client/user_client, message, urgent)
if(GLOB.say_disabled) //This is here to try to identify lag problems
to_chat(usr, span_danger("Speech is currently admin-disabled."), confidential = TRUE)
return
if(!message)
return
//handle muting and automuting
if(user_client.prefs.muted & MUTE_ADMINHELP)
to_chat(user_client, span_danger("Error: Admin-PM: You cannot send adminhelps (Muted)."), confidential = TRUE)
return
if(user_client.handle_spam_prevention(message, MUTE_ADMINHELP))
return
BLACKBOX_LOG_ADMIN_VERB("Adminhelp")
if(urgent)
if(!COOLDOWN_FINISHED(src, ahelp_cooldowns?[user_client.ckey]))
urgent = FALSE // Prevent abuse
else
COOLDOWN_START(src, ahelp_cooldowns[user_client.ckey], CONFIG_GET(number/urgent_ahelp_cooldown) * (1 SECONDS))
if(user_client.current_ticket)
user_client.current_ticket.TimeoutVerb()
if(urgent)
var/sanitized_message = sanitize(copytext_char(message, 1, MAX_MESSAGE_LEN))
user_client.current_ticket.send_message_to_tgs(sanitized_message, urgent = TRUE)
user_client.current_ticket.MessageNoRecipient(message, urgent)
return
new /datum/admin_help(message, user_client, FALSE, null, urgent) // SKYRAT EDIT - Handling tickets - ORIGINAL: new /datum/admin_help(message, user_client, FALSE, urgent)
/client/verb/no_tgui_adminhelp(message as message)
set name = "NoTguiAdminhelp"
set hidden = TRUE
if(adminhelptimerid)
return
message = trim(message)
GLOB.admin_help_ui_handler.perform_adminhelp(src, message, FALSE)
/client/verb/adminhelp()
set category = "Admin"
set name = "Adminhelp"
GLOB.admin_help_ui_handler.ui_interact(mob)
to_chat(src, span_boldnotice("Adminhelp failing to open or work? Click here"))
/client/verb/view_latest_ticket()
set category = "Admin"
set name = "View Latest Ticket"
if(!current_ticket)
// Check if the client had previous tickets, and show the latest one
var/list/prev_tickets = list()
var/datum/admin_help/last_ticket
// Check all resolved tickets for this player
for(var/datum/admin_help/resolved_ticket in GLOB.ahelp_tickets.resolved_tickets)
if(resolved_ticket.initiator_ckey == ckey) // Initiator is a misnomer, it's always the non-admin player even if an admin bwoinks first
prev_tickets += resolved_ticket
// Check all closed tickets for this player
for(var/datum/admin_help/closed_ticket in GLOB.ahelp_tickets.closed_tickets)
if(closed_ticket.initiator_ckey == ckey)
prev_tickets += closed_ticket
// Take the most recent entry of prev_tickets and open the panel on it
if(LAZYLEN(prev_tickets))
last_ticket = pop(prev_tickets)
last_ticket.player_ticket_panel()
return
// client had no tickets this round
to_chat(src, span_warning("You have not had an ahelp ticket this round."))
return
current_ticket.player_ticket_panel()
//
// LOGGING
//
/// Use this proc when an admin takes action that may be related to an open ticket on what
/// what can be a client, ckey, or mob
/// player_message: If the message should be shown in the player ticket panel, fill this out
/// log_in_blackbox: Whether or not this message with the blackbox system.
/// If disabled, this message should be logged with a different proc call
/proc/admin_ticket_log(what, message, player_message, log_in_blackbox = TRUE)
var/client/mob_client
var/mob/Mob = what
if(istype(Mob))
mob_client = Mob.client
else
mob_client = what
if(istype(mob_client) && mob_client.current_ticket)
if (isnull(player_message))
mob_client.current_ticket.AddInteraction(message)
else
mob_client.current_ticket.AddInteraction(message, player_message)
if(log_in_blackbox)
SSblackbox.LogAhelp(mob_client.current_ticket.id, "Interaction", message, mob_client.ckey, usr.ckey)
return mob_client.current_ticket
if(istext(what)) //ckey
send2adminchat("[what]", message) // BUBBER EDIT - LOG ALL AHELPS TO DISCORD
var/datum/admin_help/active_admin_help = GLOB.ahelp_tickets.CKey2ActiveTicket(what)
if(active_admin_help)
if (isnull(player_message))
active_admin_help.AddInteraction(message)
else
active_admin_help.AddInteraction(message, player_message)
if(log_in_blackbox)
SSblackbox.LogAhelp(active_admin_help.id, "Interaction", message, what, usr.ckey)
return active_admin_help
//
// HELPER PROCS
//
/proc/get_admin_counts(requiredflags = R_BAN)
. = list("total" = list(), "noflags" = list(), "afk" = list(), "stealth" = list(), "present" = list())
for(var/client/X in GLOB.admins)
.["total"] += X
if(requiredflags != NONE && !check_rights_for(X, requiredflags))
.["noflags"] += X
else if(X.is_afk())
.["afk"] += X
else if(X.holder.fakekey)
.["stealth"] += X
else
.["present"] += X
/proc/send2tgs_adminless_only(source, msg, requiredflags = R_BAN)
var/list/adm = get_admin_counts(requiredflags)
var/list/activemins = adm["present"]
. = activemins.len
if(. <= 0)
var/final = ""
var/list/afkmins = adm["afk"]
var/list/stealthmins = adm["stealth"]
var/list/powerlessmins = adm["noflags"]
var/list/allmins = adm["total"]
if(!afkmins.len && !stealthmins.len && !powerlessmins.len)
final = "[msg] - No admins online"
else
final = "[msg] - All admins stealthed\[[english_list(stealthmins)]\], AFK\[[english_list(afkmins)]\], or lacks +BAN\[[english_list(powerlessmins)]\]! Total: [allmins.len] "
send2adminchat(source,final)
send2otherserver(source,final)
/**
* Sends a message to a set of cross-communications-enabled servers using world topic calls
*
* Arguments:
* * source - Who sent this message
* * msg - The message body
* * type - The type of message, becomes the topic command under the hood
* * target_servers - A collection of servers to send the message to, defined in config
* * additional_data - An (optional) associated list of extra parameters and data to send with this world topic call
*/
/proc/send2otherserver(source, msg, type = "Ahelp", target_servers, list/additional_data = list())
if(!CONFIG_GET(string/comms_key))
debug_world_log("Server cross-comms message not sent for lack of configured key")
return
var/our_id = CONFIG_GET(string/cross_comms_name)
additional_data["message_sender"] = source
additional_data["message"] = msg
additional_data["source"] = "([our_id])"
additional_data += type
var/list/servers = CONFIG_GET(keyed_list/cross_server)
for(var/I in servers)
if(I == our_id) //No sending to ourselves
continue
if(target_servers && !(I in target_servers))
continue
world.send_cross_comms(I, additional_data)
/// Sends a message to a given cross comms server by name (by name for security).
/world/proc/send_cross_comms(server_name, list/message, auth = TRUE)
set waitfor = FALSE
if (auth)
var/comms_key = CONFIG_GET(string/comms_key)
if(!comms_key)
debug_world_log("Server cross-comms message not sent for lack of configured key")
return
message["key"] = comms_key
var/list/servers = CONFIG_GET(keyed_list/cross_server)
var/server_url = servers[server_name]
if (!server_url)
CRASH("Invalid cross comms config: [server_name]")
world.Export("[server_url]?[list2params(message)]")
/proc/tgsadminwho()
var/list/message = list("Admins: ")
var/list/admin_keys = list()
for(var/adm in GLOB.admins)
var/client/C = adm
admin_keys += "[C][C.holder.fakekey ? "(Stealth)" : ""][C.is_afk() ? "(AFK)" : ""]"
for(var/admin in admin_keys)
if(LAZYLEN(message) > 1)
message += ", [admin]"
else
message += "[admin]"
return jointext(message, "")
/proc/keywords_lookup(msg,external)
//This is a list of words which are ignored by the parser when comparing message contents for names. MUST BE IN LOWER CASE!
var/list/adminhelp_ignored_words = list("unknown","the","a","an","of","monkey","alien","as", "i")
//explode the input msg into a list
var/list/msglist = splittext(msg, " ")
//generate keywords lookup
var/list/surnames = list()
var/list/forenames = list()
var/list/ckeys = list()
var/founds = ""
for(var/mob/M in GLOB.mob_list)
var/list/indexing = list(M.real_name, M.name)
if(M.mind)
indexing += M.mind.name
for(var/string in indexing)
var/list/L = splittext(string, " ")
var/surname_found = 0
//surnames
for(var/i=L.len, i >= 1, i--)
var/word = ckey(L[i])
if(word)
surnames[word] = M
surname_found = i
break
//forenames
for(var/i in 1 to surname_found-1)
var/word = ckey(L[i])
if(word)
forenames[word] = M
//ckeys
ckeys[M.ckey] = M
var/ai_found = 0
msg = ""
var/list/mobs_found = list()
for(var/original_word in msglist)
var/word = ckey(original_word)
if(word)
if(!(word in adminhelp_ignored_words))
if(word == "ai")
ai_found = 1
else
var/mob/found = ckeys[word]
if(!found)
found = surnames[word]
if(!found)
found = forenames[word]
if(found)
if(!(found in mobs_found))
mobs_found += found
if(!ai_found && isAI(found))
ai_found = 1
var/is_antag = 0
if(is_special_character(found))
is_antag = 1
founds += "Name: [found.name]([found.real_name]) Key: [found.key] Ckey: [found.ckey] [is_antag ? "(Antag)" : null] "
msg += "[original_word](?|F) "
continue
msg += "[original_word] "
if(external)
if(founds == "")
return "Search Failed"
else
return founds
return msg
/proc/get_mob_by_name(msg)
//This is a list of words which are ignored by the parser when comparing message contents for names. MUST BE IN LOWER CASE!
var/list/ignored_words = list("unknown","the","a","an","of","monkey","alien","as", "i")
//explode the input msg into a list
var/list/msglist = splittext(msg, " ")
//who might fit the shoe
var/list/potential_hits = list()
for(var/i in GLOB.mob_list)
var/mob/M = i
var/list/nameWords = list()
if(!M.mind)
continue
for(var/string in splittext(LOWER_TEXT(M.real_name), " "))
if(!(string in ignored_words))
nameWords += string
for(var/string in splittext(LOWER_TEXT(M.name), " "))
if(!(string in ignored_words))
nameWords += string
for(var/string in nameWords)
if(string in msglist)
potential_hits += M
break
return potential_hits
/**
* Checks a given message to see if any of the words are something we want to treat specially, as detailed below.
*
* There are 3 cases where a word is something we want to act on
* 1. Admin pings, like @adminckey. Pings the admin in question, text is not clickable
* 2. Datum refs, like @0x2001169 or @mob_23. Clicking on the link opens up the VV for that datum
* 3. Ticket refs, like #3. Displays the status and ahelper in the link, clicking on it brings up the ticket panel for it.
* Returns a list being used as a tuple. Index ASAY_LINK_NEW_MESSAGE_INDEX contains the new message text (with clickable links and such)
* while index ASAY_LINK_PINGED_ADMINS_INDEX contains a list of pinged admin clients, if there are any.
*
* Arguments:
* * msg - the message being scanned
*/
/proc/check_asay_links(msg)
var/list/msglist = splittext(msg, " ") //explode the input msg into a list
var/list/pinged_admins = list() // if we ping any admins, store them here so we can ping them after
var/modified = FALSE // did we find anything?
var/i = 0
for(var/word in msglist)
i++
if(!length(word))
continue
switch(word[1])
if("@")
var/stripped_word = ckey(copytext(word, 2))
// first we check if it's a ckey of an admin
var/client/client_check = GLOB.directory[stripped_word]
if(client_check?.holder)
msglist[i] = "[word]"
pinged_admins[stripped_word] = client_check
modified = TRUE
continue
// then if not, we check if it's a datum ref
var/word_with_brackets = "\[[stripped_word]\]" // the actual memory address lookups need the bracket wraps
var/datum/datum_check = locate(word_with_brackets)
if(!istype(datum_check))
continue
msglist[i] = "[word]"
modified = TRUE
if("#") // check if we're linking a ticket
var/possible_ticket_id = text2num(copytext(word, 2))
if(!possible_ticket_id)
continue
var/datum/admin_help/ahelp_check = GLOB.ahelp_tickets?.TicketByID(possible_ticket_id)
if(!ahelp_check)
continue
var/state_word
switch(ahelp_check.state)
if(AHELP_ACTIVE)
state_word = "Active"
if(AHELP_CLOSED)
state_word = "Closed"
if(AHELP_RESOLVED)
state_word = "Resolved"
msglist[i]= "[word] ([state_word] | [ahelp_check.initiator_key_name])"
modified = TRUE
if(modified)
var/list/return_list = list()
return_list[ASAY_LINK_NEW_MESSAGE_INDEX] = jointext(msglist, " ") // without tuples, we must make do!
return_list[ASAY_LINK_PINGED_ADMINS_INDEX] = pinged_admins
return return_list
#undef WEBHOOK_URGENT
#undef WEBHOOK_NONE
#undef WEBHOOK_NON_URGENT