/datum/admin_help
var/handler
var/list/_interactions_player
//Let the initiator know their ahelp is being handled
/datum/admin_help/proc/HandleIssue(key_name = key_name_admin(usr))
if(state != AHELP_ACTIVE)
return
//SKYRAT EDIT ADDITION BEGIN - ADMIN
if(handler && handler != usr.ckey)
var/response = alert(usr, "This ticket is already being handled by [handler]. Do you want to continue?", "Ticket already assigned", "Yes", "No")
if(!response || response == "No")
return
//SKYRAT EDIT ADDITION END
var/msg = "Your ticket is now being handled by [usr?.client?.holder?.fakekey? usr.client.holder.fakekey : "an administrator"]! Please wait while they type their response and/or gather relevant information."
if(initiator)
to_chat(initiator, msg)
SSblackbox.record_feedback("tally", "ahelp_stats", 1, "handling")
msg = "Ticket [TicketHref("#[id]")] is being handled by [key_name]"
message_admins(msg)
log_admin_private(msg)
AddInteraction("Being handled by [key_name]")
AddInteractionPlayer("Being handled by [key_name_admin(usr, FALSE)]")
handler = "[usr.ckey]"
/datum/admin_help/proc/PlayerTicketPanel()
var/list/dat = list("Player Ticket")
dat += "State: "
switch(state)
if(AHELP_ACTIVE)
dat += "OPEN"
if(AHELP_RESOLVED)
dat += "RESOLVED"
if(AHELP_CLOSED)
dat += "CLOSED"
else
dat += "UNKNOWN"
dat += "
Opened at: [gameTimestamp("hh:mm:ss", opened_at)] (Approx [DisplayTimeText(world.time - opened_at)] ago)"
if(closed_at)
dat += "
Closed at: [gameTimestamp("hh:mm:ss", closed_at)] (Approx [DisplayTimeText(world.time - closed_at)] ago)"
dat += "
"
dat += "
Log:
"
for(var/I in _interactions_player)
dat += "[I]
"
usr << browse(dat.Join(), "window=ahelp[id];size=620x480")
/datum/admin_help/proc/AddInteractionPlayer(formatted_message)
_interactions_player += "[time_stamp()]: [formatted_message]"