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Bubberstation/code/modules/admin/verbs/adminhelp.dm
Ryll Ryll 111cdf100e Adds linking tickets in asay, referencing mob datums in asay, improves asay ref code (#65634) 
About The Pull Request

Continuing on the work started in #65154 and 61712, this PR expands what asay linking can be used for and improves the code for it. You can now link tickets in asay by saying #[ticket ID] like #1. This shows the ticket's status and who filed the ahelp. Might remove the ticket filer if it's not really useful.

This also fixes an oversight of mine with datum linking, with how mobs and certain other datums (armor datums, landmarks) don't follow the memory address format for their tag values. Datum linking now uses a @[tag] format, so you can link to a mob by saying @mob_702 and such.

dreamseeker_2022-03-22_21-51-41.png
Why It's Good For The Game

More robust admin tools
Changelog

cl Ryll/Shaps
admin: You can now link tickets in asay with #[ticket ID], like #1 and #5.
admin: asay datum linking now functions by saying '@[datum's tag value]`, whether it's a normal datum (@0x2001169) or a mob (@mob_702) or whatever else.

Discord_2022-03-16_23-38-09.png
(old pic)
2022-04-01 14:54:43 +13:00

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/// Client var used for returning the ahelp verb
/client/var/adminhelptimerid = 0
/// Client var used for tracking the ticket the (usually) not-admin client is dealing with
/client/var/datum/admin_help/current_ticket
GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
/**
* # Adminhelp Ticket Manager
*/
/datum/admin_help_tickets
/// The set of all active tickets
var/list/active_tickets = list()
/// The set of all closed tickets
var/list/closed_tickets = list()
/// The set of all resolved tickets
var/list/resolved_tickets = list()
var/obj/effect/statclick/ticket_list/astatclick = new(null, null, AHELP_ACTIVE)
var/obj/effect/statclick/ticket_list/cstatclick = new(null, null, AHELP_CLOSED)
var/obj/effect/statclick/ticket_list/rstatclick = new(null, null, AHELP_RESOLVED)
/datum/admin_help_tickets/Destroy()
QDEL_LIST(active_tickets)
QDEL_LIST(closed_tickets)
QDEL_LIST(resolved_tickets)
QDEL_NULL(astatclick)
QDEL_NULL(cstatclick)
QDEL_NULL(rstatclick)
return ..()
/datum/admin_help_tickets/proc/TicketByID(id)
var/list/lists = list(active_tickets, closed_tickets, resolved_tickets)
for(var/I in lists)
for(var/J in I)
var/datum/admin_help/AH = J
if(AH.id == id)
return J
/datum/admin_help_tickets/proc/TicketsByCKey(ckey)
. = list()
var/list/lists = list(active_tickets, closed_tickets, resolved_tickets)
for(var/I in lists)
for(var/J in I)
var/datum/admin_help/AH = J
if(AH.initiator_ckey == ckey)
. += AH
//private
/datum/admin_help_tickets/proc/ListInsert(datum/admin_help/new_ticket)
var/list/ticket_list
switch(new_ticket.state)
if(AHELP_ACTIVE)
ticket_list = active_tickets
if(AHELP_CLOSED)
ticket_list = closed_tickets
if(AHELP_RESOLVED)
ticket_list = resolved_tickets
else
CRASH("Invalid ticket state: [new_ticket.state]")
var/num_closed = ticket_list.len
if(num_closed)
for(var/I in 1 to num_closed)
var/datum/admin_help/AH = ticket_list[I]
if(AH.id > new_ticket.id)
ticket_list.Insert(I, new_ticket)
return
ticket_list += new_ticket
//opens the ticket listings for one of the 3 states
/datum/admin_help_tickets/proc/BrowseTickets(state)
var/list/l2b
var/title
switch(state)
if(AHELP_ACTIVE)
l2b = active_tickets
title = "Active Tickets"
if(AHELP_CLOSED)
l2b = closed_tickets
title = "Closed Tickets"
if(AHELP_RESOLVED)
l2b = resolved_tickets
title = "Resolved Tickets"
if(!l2b)
return
var/list/dat = list("<html><head><meta http-equiv='Content-Type' content='text/html; charset=UTF-8'><title>[title]</title></head>")
dat += "<A href='?_src_=holder;[HrefToken()];ahelp_tickets=[state]'>Refresh</A><br><br>"
for(var/I in l2b)
var/datum/admin_help/AH = I
dat += "[span_adminnotice("[span_adminhelp("Ticket #[AH.id]")]: <A href='?_src_=holder;[HrefToken()];ahelp=[REF(AH)];ahelp_action=ticket'>[AH.initiator_key_name]: [AH.name]</A>")]<br>"
usr << browse(dat.Join(), "window=ahelp_list[state];size=600x480")
//Tickets statpanel
/datum/admin_help_tickets/proc/stat_entry()
SHOULD_CALL_PARENT(TRUE)
SHOULD_NOT_SLEEP(TRUE)
var/list/L = list()
var/num_disconnected = 0
L[++L.len] = list("Active Tickets:", "[astatclick.update("[active_tickets.len]")]", null, REF(astatclick))
astatclick.update("[active_tickets.len]")
for(var/I in active_tickets)
var/datum/admin_help/AH = I
if(AH.initiator)
var/obj/effect/statclick/updated = AH.statclick.update()
L[++L.len] = list("#[AH.id]. [AH.initiator_key_name]:", "[updated.name]", REF(AH))
else
++num_disconnected
if(num_disconnected)
L[++L.len] = list("Disconnected:", "[astatclick.update("[num_disconnected]")]", null, REF(astatclick))
L[++L.len] = list("Closed Tickets:", "[cstatclick.update("[closed_tickets.len]")]", null, REF(cstatclick))
L[++L.len] = list("Resolved Tickets:", "[rstatclick.update("[resolved_tickets.len]")]", null, REF(rstatclick))
return L
//Reassociate still open ticket if one exists
/datum/admin_help_tickets/proc/ClientLogin(client/C)
C.current_ticket = CKey2ActiveTicket(C.ckey)
if(C.current_ticket)
C.current_ticket.initiator = C
C.current_ticket.AddInteraction("Client reconnected.")
SSblackbox.LogAhelp(C.current_ticket.id, "Reconnected", "Client reconnected", C.ckey)
//Dissasociate ticket
/datum/admin_help_tickets/proc/ClientLogout(client/C)
if(C.current_ticket)
var/datum/admin_help/T = C.current_ticket
T.AddInteraction("Client disconnected.")
//Gotta async this cause clients only logout on destroy, and sleeping in destroy is disgusting
INVOKE_ASYNC(SSblackbox, /datum/controller/subsystem/blackbox/proc/LogAhelp, T.id, "Disconnected", "Client disconnected", C.ckey)
T.initiator = null
//Get a ticket given a ckey
/datum/admin_help_tickets/proc/CKey2ActiveTicket(ckey)
for(var/I in active_tickets)
var/datum/admin_help/AH = I
if(AH.initiator_ckey == ckey)
return AH
//
//TICKET LIST STATCLICK
//
/obj/effect/statclick/ticket_list
var/current_state
/obj/effect/statclick/ticket_list/Initialize(mapload, name, state)
. = ..()
current_state = state
/obj/effect/statclick/ticket_list/Click()
if (!usr.client?.holder)
message_admins("[key_name_admin(usr)] non-holder clicked on a ticket list statclick! ([src])")
log_game("[key_name(usr)] non-holder clicked on a ticket list statclick! ([src])")
return
GLOB.ahelp_tickets.BrowseTickets(current_state)
//called by admin topic
/obj/effect/statclick/ticket_list/proc/Action()
Click()
#define WEBHOOK_NONE 0
#define WEBHOOK_URGENT 1
#define WEBHOOK_NON_URGENT 2
/**
* # Adminhelp Ticket
*/
/datum/admin_help
/// Unique ID of the ticket
var/id
/// The current name of the ticket
var/name
/// The current state of the ticket
var/state = AHELP_ACTIVE
/// The time at which the ticket was opened
var/opened_at
/// The time at which the ticket was closed
var/closed_at
/// Semi-misnomer, it's the person who ahelped/was bwoinked
var/client/initiator
/// The ckey of the initiator
var/initiator_ckey
/// The key name of the initiator
var/initiator_key_name
/// If any admins were online when the ticket was initialized
var/heard_by_no_admins = FALSE
/// The collection of interactions with this ticket. Use AddInteraction() or, preferably, admin_ticket_log()
var/list/ticket_interactions
/// Statclick holder for the ticket
var/obj/effect/statclick/ahelp/statclick
/// Static counter used for generating each ticket ID
var/static/ticket_counter = 0
/// The list of clients currently responding to the opening ticket before it gets a response
var/list/opening_responders
/// Whether this ahelp has sent a webhook or not, and what type
var/webhook_sent = WEBHOOK_NONE
/**
* Call this on its own to create a ticket, don't manually assign current_ticket
*
* Arguments:
* * msg_raw - The first message of this admin_help: used for the initial title of the ticket
* * is_bwoink - Boolean operator, TRUE if this ticket was started by an admin PM
*/
/datum/admin_help/New(msg_raw, client/C, is_bwoink, urgent = FALSE)
//clean the input msg
var/msg = sanitize(copytext_char(msg_raw, 1, MAX_MESSAGE_LEN))
if(!msg || !C || !C.mob)
qdel(src)
return
id = ++ticket_counter
opened_at = world.time
name = copytext_char(msg, 1, 100)
initiator = C
initiator_ckey = initiator.ckey
initiator_key_name = key_name(initiator, FALSE, TRUE)
if(initiator.current_ticket) //This is a bug
stack_trace("Multiple ahelp current_tickets")
initiator.current_ticket.AddInteraction("Ticket erroneously left open by code")
initiator.current_ticket.Close()
initiator.current_ticket = src
TimeoutVerb()
statclick = new(null, src)
ticket_interactions = list()
if(is_bwoink)
AddInteraction("<font color='blue'>[key_name_admin(usr)] PM'd [LinkedReplyName()]</font>")
message_admins("<font color='blue'>Ticket [TicketHref("#[id]")] created</font>")
else
MessageNoRecipient(msg_raw, urgent)
send_message_to_tgs(msg, urgent)
GLOB.ahelp_tickets.active_tickets += src
/datum/admin_help/proc/format_embed_discord(message)
var/datum/discord_embed/embed = new()
embed.title = "Ticket #[id]"
embed.description = "<byond://[world.internet_address]:[world.port]>"
embed.author = key_name(initiator_ckey)
var/round_state
switch(SSticker.current_state)
if(GAME_STATE_STARTUP, GAME_STATE_PREGAME, GAME_STATE_SETTING_UP)
round_state = "Round has not started"
if(GAME_STATE_PLAYING)
round_state = "Round is ongoing."
if(SSshuttle.emergency.getModeStr())
round_state += "\n[SSshuttle.emergency.getModeStr()]: [SSshuttle.emergency.getTimerStr()]"
if(SSticker.emergency_reason)
round_state += ", Shuttle call reason: [SSticker.emergency_reason]"
if(GAME_STATE_FINISHED)
round_state = "Round has ended"
var/list/admin_counts = get_admin_counts(R_BAN)
var/stealth_admins = jointext(admin_counts["stealth"], ", ")
var/afk_admins = jointext(admin_counts["afk"], ", ")
var/other_admins = jointext(admin_counts["noflags"], ", ")
var/admin_text = ""
var/player_count = "**Total**: [length(GLOB.clients)], **Living**: [length(GLOB.alive_player_list)], **Dead**: [length(GLOB.dead_player_list)], **Observers**: [length(GLOB.current_observers_list)]"
if(stealth_admins)
admin_text += "**Stealthed**: [stealth_admins]\n"
if(afk_admins)
admin_text += "**AFK**: [afk_admins]\n"
if(other_admins)
admin_text += "**Lacks +BAN**: [other_admins]\n"
embed.fields = list(
"CKEY" = initiator_ckey,
"PLAYERS" = player_count,
"ROUND STATE" = round_state,
"ROUND ID" = GLOB.round_id,
"ROUND TIME" = ROUND_TIME,
"MESSAGE" = message,
"ADMINS" = admin_text,
)
if(CONFIG_GET(string/adminhelp_ahelp_link))
var/ahelp_link = replacetext(CONFIG_GET(string/adminhelp_ahelp_link), "$RID", GLOB.round_id)
ahelp_link = replacetext(ahelp_link, "$TID", id)
embed.url = ahelp_link
return embed
/datum/admin_help/proc/send_message_to_tgs(message, urgent = FALSE)
var/message_to_send = message
if(urgent)
var/extra_message = CONFIG_GET(string/urgent_ahelp_message)
to_chat(initiator, span_boldwarning("Notified admins to prioritize your ticket"))
var/datum/discord_embed/embed = format_embed_discord(message)
embed.content = extra_message
embed.footer = "This player requested an admin"
send2adminchat_webhook(embed, urgent = TRUE)
webhook_sent = WEBHOOK_URGENT
//send it to TGS if nobody is on and tell us how many were on
var/admin_number_present = send2tgs_adminless_only(initiator_ckey, "Ticket #[id]: [message_to_send]")
log_admin_private("Ticket #[id]: [key_name(initiator)]: [name] - heard by [admin_number_present] non-AFK admins who have +BAN.")
if(admin_number_present <= 0)
to_chat(initiator, span_notice("No active admins are online, your adminhelp was sent to admins who are available through IRC or Discord."), confidential = TRUE)
heard_by_no_admins = TRUE
var/regular_webhook_url = CONFIG_GET(string/regular_adminhelp_webhook_url)
if(regular_webhook_url && (!urgent || regular_webhook_url != CONFIG_GET(string/urgent_adminhelp_webhook_url)))
var/extra_message = CONFIG_GET(string/ahelp_message)
var/datum/discord_embed/embed = format_embed_discord(message)
embed.content = extra_message
embed.footer = "This player sent an ahelp when no admins are available [urgent? "and also requested an admin": ""]"
send2adminchat_webhook(embed, urgent = FALSE)
webhook_sent = WEBHOOK_NON_URGENT
/proc/send2adminchat_webhook(message_or_embed, urgent)
var/webhook = CONFIG_GET(string/urgent_adminhelp_webhook_url)
if(!urgent)
webhook = CONFIG_GET(string/regular_adminhelp_webhook_url)
if(!webhook)
return
var/list/webhook_info = list()
if(istext(message_or_embed))
var/message_content = replacetext(replacetext(message_or_embed, "\proper", ""), "\improper", "")
message_content = GLOB.has_discord_embeddable_links.Replace(replacetext(message_content, "`", ""), " ```$1``` ")
webhook_info["content"] = message_content
else
var/datum/discord_embed/embed = message_or_embed
webhook_info["embeds"] = list(embed.convert_to_list())
if(embed.content)
webhook_info["content"] = embed.content
if(CONFIG_GET(string/adminhelp_webhook_name))
webhook_info["username"] = CONFIG_GET(string/adminhelp_webhook_name)
if(CONFIG_GET(string/adminhelp_webhook_pfp))
webhook_info["avatar_url"] = CONFIG_GET(string/adminhelp_webhook_pfp)
// Uncomment when servers are moved to TGS4
// send2chat("[initiator_ckey] | [message_content]", "ahelp", TRUE)
var/list/headers = list()
headers["Content-Type"] = "application/json"
var/datum/http_request/request = new()
request.prepare(RUSTG_HTTP_METHOD_POST, webhook, json_encode(webhook_info), headers, "tmp/response.json")
request.begin_async()
/datum/admin_help/Destroy()
RemoveActive()
GLOB.ahelp_tickets.closed_tickets -= src
GLOB.ahelp_tickets.resolved_tickets -= src
return ..()
/datum/admin_help/proc/AddInteraction(formatted_message)
if(heard_by_no_admins && usr && usr.ckey != initiator_ckey)
heard_by_no_admins = FALSE
send2adminchat(initiator_ckey, "Ticket #[id]: Answered by [key_name(usr)]")
ticket_interactions += "[time_stamp()]: [formatted_message]"
//Removes the ahelp verb and returns it after 2 minutes
/datum/admin_help/proc/TimeoutVerb()
remove_verb(initiator, /client/verb/adminhelp)
initiator.adminhelptimerid = addtimer(CALLBACK(initiator, /client/proc/giveadminhelpverb), 1200, TIMER_STOPPABLE) //2 minute cooldown of admin helps
//private
/datum/admin_help/proc/FullMonty(ref_src)
if(!ref_src)
ref_src = "[REF(src)]"
. = ADMIN_FULLMONTY_NONAME(initiator.mob)
if(state == AHELP_ACTIVE)
if (CONFIG_GET(flag/popup_admin_pm))
. += " (<A HREF='?_src_=holder;[HrefToken(TRUE)];adminpopup=[REF(initiator)]'>POPUP</A>)"
. += ClosureLinks(ref_src)
//private
/datum/admin_help/proc/ClosureLinks(ref_src)
if(!ref_src)
ref_src = "[REF(src)]"
. = " (<A HREF='?_src_=holder;[HrefToken(TRUE)];ahelp=[ref_src];ahelp_action=reject'>REJT</A>)"
. += " (<A HREF='?_src_=holder;[HrefToken(TRUE)];ahelp=[ref_src];ahelp_action=icissue'>IC</A>)"
. += " (<A HREF='?_src_=holder;[HrefToken(TRUE)];ahelp=[ref_src];ahelp_action=close'>CLOSE</A>)"
. += " (<A HREF='?_src_=holder;[HrefToken(TRUE)];ahelp=[ref_src];ahelp_action=resolve'>RSLVE</A>)"
//private
/datum/admin_help/proc/LinkedReplyName(ref_src)
if(!ref_src)
ref_src = "[REF(src)]"
return "<A HREF='?_src_=holder;[HrefToken(TRUE)];ahelp=[ref_src];ahelp_action=reply'>[initiator_key_name]</A>"
//private
/datum/admin_help/proc/TicketHref(msg, ref_src, action = "ticket")
if(!ref_src)
ref_src = "[REF(src)]"
return "<A HREF='?_src_=holder;[HrefToken(TRUE)];ahelp=[ref_src];ahelp_action=[action]'>[msg]</A>"
//message from the initiator without a target, all admins will see this
//won't bug irc/discord
/datum/admin_help/proc/MessageNoRecipient(msg, urgent = FALSE)
msg = sanitize(copytext_char(msg, 1, MAX_MESSAGE_LEN))
var/ref_src = "[REF(src)]"
//Message to be sent to all admins
var/admin_msg = span_adminnotice(span_adminhelp("Ticket [TicketHref("#[id]", ref_src)]</span><b>: [LinkedReplyName(ref_src)] [FullMonty(ref_src)]:</b> <span class='linkify'>[keywords_lookup(msg)]"))
AddInteraction("<font color='red'>[LinkedReplyName(ref_src)]: [msg]</font>")
log_admin_private("Ticket #[id]: [key_name(initiator)]: [msg]")
//send this msg to all admins
for(var/client/X in GLOB.admins)
if(X.prefs.toggles & SOUND_ADMINHELP)
SEND_SOUND(X, sound('sound/effects/adminhelp.ogg'))
window_flash(X, ignorepref = TRUE)
to_chat(X,
type = MESSAGE_TYPE_ADMINPM,
html = admin_msg,
confidential = TRUE)
//show it to the person adminhelping too
to_chat(initiator,
type = MESSAGE_TYPE_ADMINPM,
html = span_adminnotice("PM to-<b>Admins</b>: <span class='linkify'>[msg]</span>"),
confidential = TRUE)
SSblackbox.LogAhelp(id, "Ticket Opened", msg, null, initiator.ckey, urgent = urgent)
//Reopen a closed ticket
/datum/admin_help/proc/Reopen()
if(state == AHELP_ACTIVE)
to_chat(usr, span_warning("This ticket is already open."), confidential = TRUE)
return
if(GLOB.ahelp_tickets.CKey2ActiveTicket(initiator_ckey))
to_chat(usr, span_warning("This user already has an active ticket, cannot reopen this one."), confidential = TRUE)
return
statclick = new(null, src)
GLOB.ahelp_tickets.active_tickets += src
GLOB.ahelp_tickets.closed_tickets -= src
GLOB.ahelp_tickets.resolved_tickets -= src
switch(state)
if(AHELP_CLOSED)
SSblackbox.record_feedback("tally", "ahelp_stats", -1, "closed")
if(AHELP_RESOLVED)
SSblackbox.record_feedback("tally", "ahelp_stats", -1, "resolved")
state = AHELP_ACTIVE
closed_at = null
if(initiator)
initiator.current_ticket = src
AddInteraction("<font color='purple'>Reopened by [key_name_admin(usr)]</font>")
var/msg = span_adminhelp("Ticket [TicketHref("#[id]")] reopened by [key_name_admin(usr)].")
message_admins(msg)
log_admin_private(msg)
SSblackbox.LogAhelp(id, "Reopened", "Reopened by [usr.key]", usr.ckey)
SSblackbox.record_feedback("tally", "ahelp_stats", 1, "reopened")
TicketPanel() //can only be done from here, so refresh it
//private
/datum/admin_help/proc/RemoveActive()
if(state != AHELP_ACTIVE)
return
closed_at = world.time
QDEL_NULL(statclick)
GLOB.ahelp_tickets.active_tickets -= src
if(initiator && initiator.current_ticket == src)
initiator.current_ticket = null
SEND_SIGNAL(src, COMSIG_ADMIN_HELP_MADE_INACTIVE)
//Mark open ticket as closed/meme
/datum/admin_help/proc/Close(key_name = key_name_admin(usr), silent = FALSE)
if(state != AHELP_ACTIVE)
return
RemoveActive()
state = AHELP_CLOSED
GLOB.ahelp_tickets.ListInsert(src)
AddInteraction("<font color='red'>Closed by [key_name].</font>")
if(!silent)
SSblackbox.record_feedback("tally", "ahelp_stats", 1, "closed")
var/msg = "Ticket [TicketHref("#[id]")] closed by [key_name]."
message_admins(msg)
SSblackbox.LogAhelp(id, "Closed", "Closed by [usr.key]", null, usr.ckey)
log_admin_private(msg)
//Mark open ticket as resolved/legitimate, returns ahelp verb
/datum/admin_help/proc/Resolve(key_name = key_name_admin(usr), silent = FALSE)
if(state != AHELP_ACTIVE)
return
RemoveActive()
state = AHELP_RESOLVED
GLOB.ahelp_tickets.ListInsert(src)
addtimer(CALLBACK(initiator, /client/proc/giveadminhelpverb), 50)
AddInteraction("<font color='green'>Resolved by [key_name].</font>")
to_chat(initiator, span_adminhelp("Your ticket has been resolved by an admin. The Adminhelp verb will be returned to you shortly."), confidential = TRUE)
if(!silent)
SSblackbox.record_feedback("tally", "ahelp_stats", 1, "resolved")
var/msg = "Ticket [TicketHref("#[id]")] resolved by [key_name]"
message_admins(msg)
SSblackbox.LogAhelp(id, "Resolved", "Resolved by [usr.key]", null, usr.ckey)
log_admin_private(msg)
//Close and return ahelp verb, use if ticket is incoherent
/datum/admin_help/proc/Reject(key_name = key_name_admin(usr))
if(state != AHELP_ACTIVE)
return
if(initiator)
initiator.giveadminhelpverb()
SEND_SOUND(initiator, sound('sound/effects/adminhelp.ogg'))
to_chat(initiator, "<font color='red' size='4'><b>- AdminHelp Rejected! -</b></font>", confidential = TRUE)
to_chat(initiator, "<font color='red'><b>Your admin help was rejected.</b> The adminhelp verb has been returned to you so that you may try again.</font>", confidential = TRUE)
to_chat(initiator, "Please try to be calm, clear, and descriptive in admin helps, do not assume the admin has seen any related events, and clearly state the names of anybody you are reporting.", confidential = TRUE)
SSblackbox.record_feedback("tally", "ahelp_stats", 1, "rejected")
var/msg = "Ticket [TicketHref("#[id]")] rejected by [key_name]"
message_admins(msg)
log_admin_private(msg)
AddInteraction("Rejected by [key_name].")
SSblackbox.LogAhelp(id, "Rejected", "Rejected by [usr.key]", null, usr.ckey)
Close(silent = TRUE)
//Resolve ticket with IC Issue message
/datum/admin_help/proc/ICIssue(key_name = key_name_admin(usr))
if(state != AHELP_ACTIVE)
return
var/msg = "<font color='red' size='4'><b>- AdminHelp marked as IC issue! -</b></font><br>"
msg += "<font color='red'>Your issue has been determined by an administrator to be an in character issue and does NOT require administrator intervention at this time. For further resolution you should pursue options that are in character.</font>"
if(initiator)
to_chat(initiator, msg, confidential = TRUE)
SSblackbox.record_feedback("tally", "ahelp_stats", 1, "IC")
msg = "Ticket [TicketHref("#[id]")] marked as IC by [key_name]"
message_admins(msg)
log_admin_private(msg)
AddInteraction("Marked as IC issue by [key_name]")
SSblackbox.LogAhelp(id, "IC Issue", "Marked as IC issue by [usr.key]", null, usr.ckey)
Resolve(silent = TRUE)
//Show the ticket panel
/datum/admin_help/proc/TicketPanel()
var/list/dat = list("<html><head><meta http-equiv='Content-Type' content='text/html; charset=UTF-8'><title>Ticket #[id]</title></head>")
var/ref_src = "[REF(src)]"
dat += "<h4>Admin Help Ticket #[id]: [LinkedReplyName(ref_src)]</h4>"
dat += "<b>State: [ticket_status()]</b>"
dat += "[FOURSPACES][TicketHref("Refresh", ref_src)][FOURSPACES][TicketHref("Re-Title", ref_src, "retitle")]"
if(state != AHELP_ACTIVE)
dat += "[FOURSPACES][TicketHref("Reopen", ref_src, "reopen")]"
dat += "<br><br>Opened at: [gameTimestamp(wtime = opened_at)] (Approx [DisplayTimeText(world.time - opened_at)] ago)"
if(closed_at)
dat += "<br>Closed at: [gameTimestamp(wtime = closed_at)] (Approx [DisplayTimeText(world.time - closed_at)] ago)"
dat += "<br><br>"
if(initiator)
dat += "<b>Actions:</b> [FullMonty(ref_src)]<br>"
else
dat += "<b>DISCONNECTED</b>[FOURSPACES][ClosureLinks(ref_src)]<br>"
dat += "<br><b>Log:</b><br><br>"
for(var/I in ticket_interactions)
dat += "[I]<br>"
// Append any tickets also opened by this user if relevant
var/list/related_tickets = GLOB.ahelp_tickets.TicketsByCKey(initiator_ckey)
if (related_tickets.len > 1)
dat += "<br/><b>Other Tickets by User</b><br/>"
for (var/datum/admin_help/related_ticket in related_tickets)
if (related_ticket.id == id)
continue
dat += "[related_ticket.TicketHref("#[related_ticket.id]")] ([related_ticket.ticket_status()]): [related_ticket.name]<br/>"
usr << browse(dat.Join(), "window=ahelp[id];size=700x480")
/**
* Renders the current status of the ticket into a displayable string
*/
/datum/admin_help/proc/ticket_status()
switch(state)
if(AHELP_ACTIVE)
return "<font color='red'>OPEN</font>"
if(AHELP_RESOLVED)
return "<font color='green'>RESOLVED</font>"
if(AHELP_CLOSED)
return "CLOSED"
else
stack_trace("Invalid ticket state: [state]")
return "INVALID, CALL A CODER"
/datum/admin_help/proc/Retitle()
var/new_title = input(usr, "Enter a title for the ticket", "Rename Ticket", name) as text|null
if(new_title)
name = new_title
//not saying the original name cause it could be a long ass message
var/msg = "Ticket [TicketHref("#[id]")] titled [name] by [key_name_admin(usr)]"
message_admins(msg)
log_admin_private(msg)
TicketPanel() //we have to be here to do this
//Forwarded action from admin/Topic
/datum/admin_help/proc/Action(action)
testing("Ahelp action: [action]")
if(webhook_sent != WEBHOOK_NONE)
var/datum/discord_embed/embed = new()
embed.title = "Ticket #[id]"
if(CONFIG_GET(string/adminhelp_ahelp_link))
var/ahelp_link = replacetext(CONFIG_GET(string/adminhelp_ahelp_link), "$RID", GLOB.round_id)
ahelp_link = replacetext(ahelp_link, "$TID", id)
embed.url = ahelp_link
embed.description = "[key_name(usr)] has sent an action to this ticket. Action ID: [action]"
if(webhook_sent == WEBHOOK_URGENT)
send2adminchat_webhook(embed, urgent = TRUE)
if(webhook_sent == WEBHOOK_NON_URGENT || CONFIG_GET(string/regular_adminhelp_webhook_url) != CONFIG_GET(string/urgent_adminhelp_webhook_url))
send2adminchat_webhook(embed, urgent = FALSE)
webhook_sent = WEBHOOK_NONE
switch(action)
if("ticket")
TicketPanel()
if("retitle")
Retitle()
if("reject")
Reject()
if("reply")
usr.client.cmd_ahelp_reply(initiator)
if("icissue")
ICIssue()
if("close")
Close()
if("resolve")
Resolve()
if("reopen")
Reopen()
//
// TICKET STATCLICK
//
/obj/effect/statclick/ahelp
var/datum/admin_help/ahelp_datum
/obj/effect/statclick/ahelp/Initialize(mapload, datum/admin_help/AH)
ahelp_datum = AH
. = ..()
/obj/effect/statclick/ahelp/update()
return ..(ahelp_datum.name)
/obj/effect/statclick/ahelp/Click()
if (!usr.client?.holder)
message_admins("[key_name_admin(usr)] non-holder clicked on an ahelp statclick! ([src])")
log_game("[key_name(usr)] non-holder clicked on an ahelp statclick! ([src])")
return
ahelp_datum.TicketPanel()
/obj/effect/statclick/ahelp/Destroy()
ahelp_datum = null
return ..()
//
// CLIENT PROCS
//
/client/proc/giveadminhelpverb()
add_verb(src, /client/verb/adminhelp)
deltimer(adminhelptimerid)
adminhelptimerid = 0
GLOBAL_DATUM_INIT(admin_help_ui_handler, /datum/admin_help_ui_handler, new)
/datum/admin_help_ui_handler
var/list/ahelp_cooldowns = list()
/datum/admin_help_ui_handler/ui_state(mob/user)
return GLOB.always_state
/datum/admin_help_ui_handler/ui_data(mob/user)
. = list()
var/list/admins = get_admin_counts(R_BAN)
.["adminCount"] = length(admins["present"])
/datum/admin_help_ui_handler/ui_static_data(mob/user)
. = list()
.["bannedFromUrgentAhelp"] = is_banned_from(user.ckey, "Urgent Adminhelp")
.["urgentAhelpPromptMessage"] = CONFIG_GET(string/urgent_ahelp_user_prompt)
var/webhook_url = CONFIG_GET(string/urgent_adminhelp_webhook_url)
if(webhook_url)
.["urgentAhelpEnabled"] = TRUE
/datum/admin_help_ui_handler/ui_interact(mob/user, datum/tgui/ui)
ui = SStgui.try_update_ui(user, src, ui)
if(!ui)
ui = new(user, src, "Adminhelp")
ui.open()
ui.set_autoupdate(FALSE)
/datum/admin_help_ui_handler/ui_act(action, list/params, datum/tgui/ui, datum/ui_state/state)
. = ..()
if(.)
return
var/client/user_client = usr.client
var/message = sanitize_text(trim(params["message"]))
var/urgent = !!params["urgent"]
var/list/admins = get_admin_counts(R_BAN)
if(length(admins["present"]) != 0 || is_banned_from(user_client.ckey, "Urgent Adminhelp"))
urgent = FALSE
if(user_client.adminhelptimerid)
return
perform_adminhelp(user_client, message, urgent)
ui.close()
/datum/admin_help_ui_handler/proc/perform_adminhelp(client/user_client, message, urgent)
if(GLOB.say_disabled) //This is here to try to identify lag problems
to_chat(usr, span_danger("Speech is currently admin-disabled."), confidential = TRUE)
return
if(!message)
return
//handle muting and automuting
if(user_client.prefs.muted & MUTE_ADMINHELP)
to_chat(user_client, span_danger("Error: Admin-PM: You cannot send adminhelps (Muted)."), confidential = TRUE)
return
if(user_client.handle_spam_prevention(message, MUTE_ADMINHELP))
return
SSblackbox.record_feedback("tally", "admin_verb", 1, "Adminhelp") //If you are copy-pasting this, ensure the 2nd parameter is unique to the new proc!
if(urgent)
if(!COOLDOWN_FINISHED(src, ahelp_cooldowns?[user_client.ckey]))
urgent = FALSE // Prevent abuse
else
COOLDOWN_START(src, ahelp_cooldowns[user_client.ckey], CONFIG_GET(number/urgent_ahelp_cooldown) * (1 SECONDS))
if(user_client.current_ticket)
user_client.current_ticket.TimeoutVerb()
if(urgent)
var/sanitized_message = sanitize(copytext_char(message, 1, MAX_MESSAGE_LEN))
user_client.current_ticket.send_message_to_tgs(sanitized_message, urgent = TRUE)
user_client.current_ticket.MessageNoRecipient(message, urgent)
return
new /datum/admin_help(message, user_client, FALSE, urgent)
/client/verb/no_tgui_adminhelp(message as message)
set name = "NoTguiAdminhelp"
set hidden = TRUE
if(adminhelptimerid)
return
message = trim(message)
GLOB.admin_help_ui_handler.perform_adminhelp(src, message, FALSE)
/client/verb/adminhelp()
set category = "Admin"
set name = "Adminhelp"
GLOB.admin_help_ui_handler.ui_interact(mob)
to_chat(src, span_boldnotice("Adminhelp failing to open or work? <a href='?src=[REF(src)];tguiless_adminhelp=1'>Click here</a>"))
//
// LOGGING
//
//Use this proc when an admin takes action that may be related to an open ticket on what
//what can be a client, ckey, or mob
//log_in_blackbox: Whether or not this message with the blackbox system.
//If disabled, this message should be logged with a different proc call
/proc/admin_ticket_log(what, message, log_in_blackbox = TRUE)
var/client/C
var/mob/Mob = what
if(istype(Mob))
C = Mob.client
else
C = what
if(istype(C) && C.current_ticket)
C.current_ticket.AddInteraction(message)
if(log_in_blackbox)
SSblackbox.LogAhelp(C.current_ticket.id, "Interaction", message, C.ckey, usr.ckey)
return C.current_ticket
if(istext(what)) //ckey
var/datum/admin_help/AH = GLOB.ahelp_tickets.CKey2ActiveTicket(what)
if(AH)
AH.AddInteraction(message)
if(log_in_blackbox)
SSblackbox.LogAhelp(AH.id, "Interaction", message, what, usr.ckey)
return AH
//
// HELPER PROCS
//
/proc/get_admin_counts(requiredflags = R_BAN)
. = list("total" = list(), "noflags" = list(), "afk" = list(), "stealth" = list(), "present" = list())
for(var/client/X in GLOB.admins)
.["total"] += X
if(requiredflags != NONE && !check_rights_for(X, requiredflags))
.["noflags"] += X
else if(X.is_afk())
.["afk"] += X
else if(X.holder.fakekey)
.["stealth"] += X
else
.["present"] += X
/proc/send2tgs_adminless_only(source, msg, requiredflags = R_BAN)
var/list/adm = get_admin_counts(requiredflags)
var/list/activemins = adm["present"]
. = activemins.len
if(. <= 0)
var/final = ""
var/list/afkmins = adm["afk"]
var/list/stealthmins = adm["stealth"]
var/list/powerlessmins = adm["noflags"]
var/list/allmins = adm["total"]
if(!afkmins.len && !stealthmins.len && !powerlessmins.len)
final = "[msg] - No admins online"
else
final = "[msg] - All admins stealthed\[[english_list(stealthmins)]\], AFK\[[english_list(afkmins)]\], or lacks +BAN\[[english_list(powerlessmins)]\]! Total: [allmins.len] "
send2adminchat(source,final)
send2otherserver(source,final)
/**
* Sends a message to a set of cross-communications-enabled servers using world topic calls
*
* Arguments:
* * source - Who sent this message
* * msg - The message body
* * type - The type of message, becomes the topic command under the hood
* * target_servers - A collection of servers to send the message to, defined in config
* * additional_data - An (optional) associated list of extra parameters and data to send with this world topic call
*/
/proc/send2otherserver(source, msg, type = "Ahelp", target_servers, list/additional_data = list())
if(!CONFIG_GET(string/comms_key))
debug_world_log("Server cross-comms message not sent for lack of configured key")
return
var/our_id = CONFIG_GET(string/cross_comms_name)
additional_data["message_sender"] = source
additional_data["message"] = msg
additional_data["source"] = "([our_id])"
additional_data += type
var/list/servers = CONFIG_GET(keyed_list/cross_server)
for(var/I in servers)
if(I == our_id) //No sending to ourselves
continue
if(target_servers && !(I in target_servers))
continue
world.send_cross_comms(I, additional_data)
/// Sends a message to a given cross comms server by name (by name for security).
/world/proc/send_cross_comms(server_name, list/message, auth = TRUE)
set waitfor = FALSE
if (auth)
var/comms_key = CONFIG_GET(string/comms_key)
if(!comms_key)
debug_world_log("Server cross-comms message not sent for lack of configured key")
return
message["key"] = comms_key
var/list/servers = CONFIG_GET(keyed_list/cross_server)
var/server_url = servers[server_name]
if (!server_url)
CRASH("Invalid cross comms config: [server_name]")
world.Export("[server_url]?[list2params(message)]")
/proc/tgsadminwho()
var/list/message = list("Admins: ")
var/list/admin_keys = list()
for(var/adm in GLOB.admins)
var/client/C = adm
admin_keys += "[C][C.holder.fakekey ? "(Stealth)" : ""][C.is_afk() ? "(AFK)" : ""]"
for(var/admin in admin_keys)
if(LAZYLEN(message) > 1)
message += ", [admin]"
else
message += "[admin]"
return jointext(message, "")
/proc/keywords_lookup(msg,external)
//This is a list of words which are ignored by the parser when comparing message contents for names. MUST BE IN LOWER CASE!
var/list/adminhelp_ignored_words = list("unknown","the","a","an","of","monkey","alien","as", "i")
//explode the input msg into a list
var/list/msglist = splittext(msg, " ")
//generate keywords lookup
var/list/surnames = list()
var/list/forenames = list()
var/list/ckeys = list()
var/founds = ""
for(var/mob/M in GLOB.mob_list)
var/list/indexing = list(M.real_name, M.name)
if(M.mind)
indexing += M.mind.name
for(var/string in indexing)
var/list/L = splittext(string, " ")
var/surname_found = 0
//surnames
for(var/i=L.len, i>=1, i--)
var/word = ckey(L[i])
if(word)
surnames[word] = M
surname_found = i
break
//forenames
for(var/i in 1 to surname_found-1)
var/word = ckey(L[i])
if(word)
forenames[word] = M
//ckeys
ckeys[M.ckey] = M
var/ai_found = 0
msg = ""
var/list/mobs_found = list()
for(var/original_word in msglist)
var/word = ckey(original_word)
if(word)
if(!(word in adminhelp_ignored_words))
if(word == "ai")
ai_found = 1
else
var/mob/found = ckeys[word]
if(!found)
found = surnames[word]
if(!found)
found = forenames[word]
if(found)
if(!(found in mobs_found))
mobs_found += found
if(!ai_found && isAI(found))
ai_found = 1
var/is_antag = 0
if(is_special_character(found))
is_antag = 1
founds += "Name: [found.name]([found.real_name]) Key: [found.key] Ckey: [found.ckey] [is_antag ? "(Antag)" : null] "
msg += "[original_word]<font size='1' color='[is_antag ? "red" : "black"]'>(<A HREF='?_src_=holder;[HrefToken(TRUE)];adminmoreinfo=[REF(found)]'>?</A>|<A HREF='?_src_=holder;[HrefToken(TRUE)];adminplayerobservefollow=[REF(found)]'>F</A>)</font> "
continue
msg += "[original_word] "
if(external)
if(founds == "")
return "Search Failed"
else
return founds
return msg
/proc/get_mob_by_name(msg)
//This is a list of words which are ignored by the parser when comparing message contents for names. MUST BE IN LOWER CASE!
var/list/ignored_words = list("unknown","the","a","an","of","monkey","alien","as", "i")
//explode the input msg into a list
var/list/msglist = splittext(msg, " ")
//who might fit the shoe
var/list/potential_hits = list()
for(var/i in GLOB.mob_list)
var/mob/M = i
var/list/nameWords = list()
if(!M.mind)
continue
for(var/string in splittext(lowertext(M.real_name), " "))
if(!(string in ignored_words))
nameWords += string
for(var/string in splittext(lowertext(M.name), " "))
if(!(string in ignored_words))
nameWords += string
for(var/string in nameWords)
if(string in msglist)
potential_hits += M
break
return potential_hits
/**
* Checks a given message to see if any of the words are something we want to treat specially, as detailed below.
*
* There are 3 cases where a word is something we want to act on
* 1. Admin pings, like @adminckey. Pings the admin in question, text is not clickable
* 2. Datum refs, like @0x2001169 or @mob_23. Clicking on the link opens up the VV for that datum
* 3. Ticket refs, like #3. Displays the status and ahelper in the link, clicking on it brings up the ticket panel for it.
* Returns a list being used as a tuple. Index ASAY_LINK_NEW_MESSAGE_INDEX contains the new message text (with clickable links and such)
* while index ASAY_LINK_PINGED_ADMINS_INDEX contains a list of pinged admin clients, if there are any.
*
* Arguments:
* * msg - the message being scanned
*/
/proc/check_asay_links(msg)
var/list/msglist = splittext(msg, " ") //explode the input msg into a list
var/list/pinged_admins = list() // if we ping any admins, store them here so we can ping them after
var/modified = FALSE // did we find anything?
var/i = 0
for(var/word in msglist)
i++
if(!length(word))
continue
switch(word[1])
if("@")
var/stripped_word = ckey(copytext(word, 2))
// first we check if it's a ckey of an admin
var/client/client_check = GLOB.directory[stripped_word]
if(client_check?.holder)
msglist[i] = "<u>[word]</u>"
pinged_admins[stripped_word] = client_check
modified = TRUE
continue
// then if not, we check if it's a datum ref
var/word_with_brackets = "\[[stripped_word]\]" // the actual memory address lookups need the bracket wraps
var/datum/datum_check = locate(word_with_brackets)
if(!istype(datum_check))
continue
msglist[i] = "<u><a href='?_src_=vars;[HrefToken(TRUE)];Vars=[word_with_brackets]'>[word]</A></u>"
modified = TRUE
if("#") // check if we're linking a ticket
var/possible_ticket_id = text2num(copytext(word, 2))
if(!possible_ticket_id)
continue
var/datum/admin_help/ahelp_check = GLOB.ahelp_tickets?.TicketByID(possible_ticket_id)
if(!ahelp_check)
continue
var/state_word
switch(ahelp_check.state)
if(AHELP_ACTIVE)
state_word = "Active"
if(AHELP_CLOSED)
state_word = "Closed"
if(AHELP_RESOLVED)
state_word = "Resolved"
msglist[i]= "<u><A href='?_src_=holder;[HrefToken()];ahelp=[REF(ahelp_check)];ahelp_action=ticket'>[word] ([state_word] | [ahelp_check.initiator_key_name])</A></u>"
modified = TRUE
if(modified)
var/list/return_list = list()
return_list[ASAY_LINK_NEW_MESSAGE_INDEX] = jointext(msglist, " ") // without tuples, we must make do!
return_list[ASAY_LINK_PINGED_ADMINS_INDEX] = pinged_admins
return return_list
#undef WEBHOOK_URGENT
#undef WEBHOOK_NONE
#undef WEBHOOK_NON_URGENT
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