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CHOMPStation2/code/modules/tickets/tickets.dm
CHOMPStation2StaffMirrorBot 0160eb3e68 [MIRROR] up ports a bunch of TGS commands (#11173) 
Co-authored-by: Kashargul <144968721+Kashargul@users.noreply.github.com>
2025-07-13 14:34:17 +02:00

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/client/var/datum/ticket/current_ticket //the current ticket the (usually) not-admin client is dealing with
/client/var/datum/ticket/selected_ticket //the current ticket being viewed in the Tickets Panel (usually) admin/mentor client
/proc/get_ahelp_channel()
var/datum/tgs_api/v5/api = TGS_READ_GLOBAL(tgs)
if(istype(api) && CONFIG_GET(string/ahelp_channel_tag))
for(var/datum/tgs_chat_channel/channel in api.chat_channels)
if(channel.custom_tag == CONFIG_GET(string/ahelp_channel_tag))
return list(channel)
return 0
/proc/ahelp_discord_message(var/message)
if(!message)
return
if(CONFIG_GET(flag/discord_ahelps_disabled))
return
var/datum/tgs_chat_channel/ahelp_channel = get_ahelp_channel()
if(ahelp_channel)
world.TgsChatBroadcast(message,ahelp_channel)
else
world.TgsTargetedChatBroadcast(message,TRUE)
//
//TICKET MANAGER
//
GLOBAL_DATUM_INIT(tickets, /datum/tickets, new)
/datum/tickets
var/list/active_tickets = list()
var/list/closed_tickets = list()
var/list/resolved_tickets = list()
var/obj/effect/statclick/ticket_list/astatclick = new(null, null, AHELP_ACTIVE)
var/obj/effect/statclick/ticket_list/cstatclick = new(null, null, AHELP_CLOSED)
var/obj/effect/statclick/ticket_list/rstatclick = new(null, null, AHELP_RESOLVED)
/datum/tickets/Destroy()
QDEL_LIST(active_tickets)
QDEL_LIST(closed_tickets)
QDEL_LIST(resolved_tickets)
QDEL_NULL(astatclick)
QDEL_NULL(cstatclick)
QDEL_NULL(rstatclick)
return ..()
//private
/datum/tickets/proc/ListInsert(datum/ticket/new_ticket)
var/list/ticket_list
switch(new_ticket.state)
if(AHELP_ACTIVE)
ticket_list = active_tickets
if(AHELP_CLOSED)
ticket_list = closed_tickets
if(AHELP_RESOLVED)
ticket_list = resolved_tickets
else
CRASH("Invalid ticket state: [new_ticket.state]")
var/num_closed = ticket_list.len
if(num_closed)
for(var/I in 1 to num_closed)
var/datum/ticket/T = ticket_list[I]
if(T.id > new_ticket.id)
ticket_list.Insert(I, new_ticket)
return
ticket_list += new_ticket
/datum/tickets/proc/BrowseTickets(state)
tgui_interact(usr)
//opens the ticket listings for one of the 3 states
/datum/tickets/proc/BrowseTicketsLegacy(state)
var/list/l2b
var/title
switch(state)
if(AHELP_ACTIVE)
l2b = active_tickets
title = "Active Tickets"
if(AHELP_CLOSED)
l2b = closed_tickets
title = "Closed Tickets"
if(AHELP_RESOLVED)
l2b = resolved_tickets
title = "Resolved Tickets"
if(!l2b)
return
var/list/dat = list("<html><head><title>[title]</title></head>")
dat += "<A href='byond://?_src_=holder;[HrefToken()];ahelp_tickets=[state]'>Refresh</A><br><br>"
for(var/datum/ticket/T as anything in l2b)
dat += span_adminnotice(span_adminhelp("Ticket #[T.id]") + ": <A href='byond://?_src_=holder;ahelp=\ref[T];[HrefToken()];ahelp_action=ticket'>[T.initiator_key_name]: [T.name]</A>") + "<br>"
dat += "</html>"
usr << browse(dat.Join(), "window=ahelp_list[state];size=600x480")
//Tickets statpanel
/datum/tickets/proc/stat_entry(client/target)
SHOULD_CALL_PARENT(TRUE)
SHOULD_NOT_SLEEP(TRUE)
var/list/L = list()
var/num_adm_tickets_disconnected = 0
var/num_men_tickets_disconnected = 0
var/list/admin_tickets = list()
var/list/mentor_tickets = list()
for(var/datum/ticket/T as anything in active_tickets)
switch (T.level)
if(1)
admin_tickets += T
if(0)
mentor_tickets += T
var/closed_admin_tickets = 0
var/closed_mentor_tickets = 0
for(var/datum/ticket/T as anything in closed_tickets)
switch (T.level)
if(1)
closed_admin_tickets++
if(0)
closed_mentor_tickets++
var/resolved_admin_tickets = 0
var/resolved_mentor_tickets = 0
for(var/datum/ticket/T as anything in resolved_tickets)
switch (T.level)
if(1)
resolved_admin_tickets++
if(0)
resolved_mentor_tickets++
if(check_rights_for(target, R_ADMIN|R_SERVER|R_MOD))
L[++L.len] = list("== Admin Tickets ==", "", null, null)
L[++L.len] = list("Active Tickets:", "[astatclick.update("[admin_tickets.len]")]", null, REF(astatclick))
for(var/datum/ticket/T as anything in admin_tickets)
if(T.initiator)
L[++L.len] = list("ADM #[T.id]. [T.initiator_key_name]:", T.name, null, REF(T.statclick))
else
num_adm_tickets_disconnected++
if(num_adm_tickets_disconnected)
L[++L.len] = list("Disconnected:", "[astatclick.update("[num_adm_tickets_disconnected]")]", null, REF(astatclick))
L[++L.len] = list("Closed Tickets:", "[cstatclick.update("[closed_admin_tickets]")]", null, REF(cstatclick))
L[++L.len] = list("Resolved Tickets:", "[rstatclick.update("[resolved_admin_tickets]")]", null, REF(rstatclick))
L[++L.len] = list("== Mentor Tickets ==", "", null, null)
L[++L.len] = list("Active Tickets:", "[astatclick.update("[mentor_tickets.len]")]", null, REF(astatclick))
for(var/datum/ticket/T as anything in mentor_tickets)
if(T.initiator)
L[++L.len] = list("MEN #[T.id]. [T.initiator_key_name]:", T.name, null, REF(T.statclick))
else
num_men_tickets_disconnected++
if(num_men_tickets_disconnected)
L[++L.len] = list("Disconnected:", "[astatclick.update("[num_men_tickets_disconnected]")]", null, REF(astatclick))
L[++L.len] = list("Closed Tickets:", "[cstatclick.update("[closed_mentor_tickets]")]", null, REF(cstatclick))
L[++L.len] = list("Resolved Tickets:", "[rstatclick.update("[resolved_mentor_tickets]")]", null, REF(rstatclick))
return L
//Reassociate still open ticket if one exists
/datum/tickets/proc/ClientLogin(client/C)
C.current_ticket = CKey2ActiveTicket(C.ckey)
if(C.current_ticket)
C.current_ticket.AddInteraction("Client reconnected.")
C.current_ticket.initiator = C
C.current_ticket.initiator.mob.throw_alert("open ticket", /obj/screen/alert/open_ticket)
//Dissasociate ticket
/datum/tickets/proc/ClientLogout(client/C)
if(C.current_ticket)
var/datum/ticket/T = C.current_ticket
T.AddInteraction("Client disconnected.")
T.initiator.mob.clear_alert("open ticket")
T.initiator = null
T = null
//Get a ticket given a ckey
/datum/tickets/proc/CKey2ActiveTicket(ckey)
for(var/datum/ticket/T as anything in active_tickets)
if(T.initiator_ckey == ckey)
return T
//Get a ticket by ticket id
/datum/tickets/proc/ID2Ticket(id)
if(!check_rights((R_ADMIN|R_SERVER|R_MOD|R_MENTOR), TRUE))
message_admins("[usr] has attempted to look up a ticket with ID [id] without sufficent privileges.")
return
for(var/datum/ticket/T as anything in active_tickets)
if(T.id == id)
return T
for(var/datum/ticket/T as anything in resolved_tickets)
if(T.id == id)
return T
for(var/datum/ticket/T as anything in closed_tickets)
if(T.id == id)
return T
//
//TICKET LIST STATCLICK
//
/obj/effect/statclick/ticket_list
var/current_state
INITIALIZE_IMMEDIATE(/obj/effect/statclick/ticket_list)
/obj/effect/statclick/ticket_list/Initialize(mapload, name, state)
current_state = state
. = ..()
/obj/effect/statclick/ticket_list/Click()
GLOB.tickets.BrowseTickets(current_state)
//
//TICKET DATUM
//
/datum/ticket
var/id
var/name
var/level = 0 // 0 = Mentor, 1 = Admin
var/list/tags
var/state = AHELP_ACTIVE
var/opened_at
var/closed_at
var/client/initiator //semi-misnomer, it's the person who ahelped/was bwoinked
var/datum/weakref/handler_ref
var/handler = "/Unassigned\\" // The admin handling the ticket
var/initiator_ckey
var/initiator_key_name
var/list/_interactions //use AddInteraction() or, preferably, admin_ticket_log()
var/obj/effect/statclick/ticket/statclick
var/static/ticket_counter = 0
/*
//call this on its own to create a ticket, don't manually assign current_mentorhelp
//msg is the title of the ticket: usually the ahelp text
/datum/mentor_help/New(msg, client/C)
initiator_ckey = C.ckey
initiator_key_name = key_name(initiator, FALSE, TRUE)
if(initiator.current_mentorhelp) //This is a bug
log_debug("Ticket erroneously left open by code")
initiator.current_mentorhelp.AddInteraction("Ticket erroneously left open by code")
initiator.current_mentorhelp.Resolve()
initiator.current_mentorhelp = src
statclick = new(null, src)
_interactions = list()
log_admin("Mentorhelp: [key_name(C)]: [msg]")
MessageNoRecipient(msg)
//show it to the person adminhelping too
to_chat(C, span_mentor(span_italics("Mentor-PM to-" + span_bold("Mentors") + ": [name]"))
GLOB.ahelp_tickets.active_tickets += src */
/**
* public
*
* Create a new Ticket.
* Call this on its own to create a ticket, don't manually assign current_ticket
*
* required msg string The title of the ticket: usually the ahelp text
* required C client The object or datum which owns the UI.
* required is_bwoink boolean TRUE if this ticket was started by an admin PM
* required level integer The level of the ticket. 0 = Admin, 1 = Mentor
*/
/datum/ticket/New(raw_msg, client/C, is_bwoink, ticket_level)
//clean the input msg
var/msg = sanitize(copytext(raw_msg,1,MAX_MESSAGE_LEN))
if(!msg || !C || !C.mob)
qdel(src)
return
id = ++ticket_counter
opened_at = world.time
name = msg
level = ticket_level
initiator = C
initiator_ckey = initiator.ckey
initiator_key_name = key_name(initiator, FALSE, TRUE)
if(initiator.current_ticket) //This is a bug
log_debug("Multiple ahelp current_tickets")
initiator.current_ticket.AddInteraction("Ticket erroneously left open by code")
initiator.current_ticket.Close(usr)
initiator.current_ticket = src
var/parsed_message = keywords_lookup(msg)
statclick = new(null, src)
_interactions = list()
if(is_bwoink)
AddInteraction(span_blue("[key_name_admin(usr)] PM'd [LinkedReplyName()]"))
message_admins(span_blue("Ticket [TicketHref("#[id]")] created"))
else
MessageNoRecipient(parsed_message)
//show it to the person adminhelping too
switch(level)
if(0)
to_chat(C, span_mentor_notice("PM to-" + span_bold("Mentors") + ": [name]"))
if(1)
to_chat(C, span_adminnotice("PM to-" + span_bold("Admins") + ": [name]"))
//send it to irc if nobody is on and tell us how many were on
var/admin_number_present = send2irc_adminless_only(initiator_ckey, name)
log_admin("Ticket #[id]: [key_name(initiator)]: [name] - heard by [admin_number_present] non-AFK admins who have +BAN.")
if(admin_number_present <= 0)
to_chat(C, span_notice("No active admins are online, your adminhelp was sent to the admin discord."))
send2adminchat()
var/list/adm = get_admin_counts()
var/list/activemins = adm["present"]
var activeMins = activemins.len
if(is_bwoink)
ahelp_discord_message("[level == 0 ? "MENTORHELP" : "ADMINHELP"]: FROM: [key_name_admin(usr)] TO [initiator_ckey]/[initiator_key_name] - MSG: \n ```[raw_msg]``` \n Heard by [activeMins] NON-AFK staff members.")
else
ahelp_discord_message("[level == 0 ? "MENTORHELP" : "ADMINHELP"]: FROM: [initiator_ckey]/[initiator_key_name] - MSG: \n ```[raw_msg]``` \n Heard by [activeMins] NON-AFK staff members.")
// Also send it to discord since that's the hip cool thing now.
SSwebhooks.send(
WEBHOOK_AHELP_SENT,
list(
"name" = "Ticket ([id]) (Round ID: [GLOB.round_id ? GLOB.round_id : "No database"]) ticket opened.",
"body" = "[key_name(initiator)] has opened a ticket. \n[msg]",
"color" = COLOR_WEBHOOK_POOR
)
)
GLOB.tickets.active_tickets += src
// Open a new chat with the user
//var/datum/ticket_chat/TC = new()
//TC.T = src
//TC.tgui_interact(C.mob)
C.mob.throw_alert("open ticket", /obj/screen/alert/open_ticket)
/datum/ticket/Destroy()
RemoveActive()
GLOB.tickets.closed_tickets -= src
GLOB.tickets.resolved_tickets -= src
handler_ref = null
return ..()
/datum/ticket/proc/AddInteraction(formatted_message)
var/curinteraction = "[gameTimestamp()]: [formatted_message]"
if(CONFIG_GET(flag/discord_ahelps_all))
ahelp_discord_message("ADMINHELP: TICKETID: [id] [strip_html_properly(curinteraction)]")
_interactions += curinteraction
/datum/ticket/proc/TicketPanel()
tgui_interact(usr.client.mob)
//private
/datum/ticket/proc/FullMonty(ref_src, admin_commands = FALSE)
if(!ref_src)
ref_src = "\ref[src]"
if(initiator && initiator.mob)
if(admin_commands)
. = ADMIN_FULLMONTY_NONAME(initiator.mob)
else
. = "Initiator disconnected."
if(state == AHELP_ACTIVE)
. += ClosureLinks(ref_src)
//private
/datum/ticket/proc/ClosureLinks(ref_src)
if(!ref_src)
ref_src = "\ref[src]"
if(level == 1)
. = " (<A href='byond://?_src_=holder;ticket=[ref_src];[HrefToken(TRUE)];ticket_action=reject'>REJT</A>)"
. += " (<A href='byond://?_src_=holder;ticket=[ref_src];[HrefToken(TRUE)];ticket_action=icissue'>IC</A>)"
. += " (<A href='byond://?_src_=holder;ticket=[ref_src];[HrefToken(TRUE)];ticket_action=close'>CLOSE</A>)"
. += " (<A href='byond://?_src_=holder;ticket=[ref_src];[HrefToken(TRUE)];ticket_action=resolve'>RSLVE</A>)"
. += " (<A href='byond://?_src_=holder;ticket=[ref_src];[HrefToken(TRUE)];ticket_action=handleissue'>HANDLE</A>)"
else
. = " (<A href='byond://?_src_=holder;ticket=[ref_src];[HrefToken(TRUE)];ticket_action=resolve'>RSLVE</A>)"
. += " (<A href='byond://?_src_=holder;ticket=[ref_src];[HrefToken(TRUE)];ticket_action=escalate'>ESCALATE</A>)"
//private
/datum/ticket/proc/LinkedReplyName(ref_src)
if(!ref_src)
ref_src = "\ref[src]"
return "<A href='byond://?_src_=holder;ticket=[ref_src];[HrefToken(TRUE)];ticket_action=reply'>[initiator_key_name]</A>"
//private
/datum/ticket/proc/TicketHref(msg, ref_src, action = "ticket")
if(!ref_src)
ref_src = "\ref[src]"
return "<A href='byond://?_src_=holder;ticket=[ref_src];[HrefToken(TRUE)];ticket_action=[action]'>[msg]</A>"
/*
var/chat_msg = span_notice("(<A href='byond://?_src_=holder;ahelp=[ref_src];[HrefToken()];ahelp_action=escalate'>ESCALATE</A>) Ticket [TicketHref("#[id]", ref_src)]" + span_bold(": [LinkedReplyName(ref_src)]:") + " [msg]")
*/
//message from the initiator without a target, all admins will see this
//won't bug irc
/datum/ticket/proc/MessageNoRecipient(msg)
var/ref_src = "\ref[src]"
AddInteraction(span_red("[LinkedReplyName(ref_src)]: [msg]"))
//send this msg to all admins
switch(level)
if(0)
for (var/client/C in GLOB.admins)
var/chat_msg = span_mentor_channel(span_admin_pm_notice(span_adminhelp("Ticket [TicketHref("#[id]", ref_src)]") + span_bold(" (Mentor): [LinkedReplyName(ref_src)] [FullMonty(ref_src, check_rights_for(C, (R_ADMIN|R_SERVER|R_MOD)))]:") + msg))
if (C.prefs?.read_preference(/datum/preference/toggle/play_mentorhelp_ping))
C << 'sound/effects/mentorhelp.mp3'
to_chat(C, chat_msg)
if(1)
for(var/client/X in GLOB.admins)
var/chat_msg = span_admin_pm_notice(span_adminhelp("Ticket [TicketHref("#[id]", ref_src)] (Admin)") + span_bold(": [LinkedReplyName(ref_src)] [FullMonty(ref_src, check_rights_for(X, (R_ADMIN|R_SERVER|R_MOD)))]:") + msg)
if(!check_rights_for(X, R_HOLDER))
continue
if(X.prefs?.read_preference(/datum/preference/toggle/holder/play_adminhelp_ping))
X << 'sound/effects/adminhelp.ogg'
window_flash(X)
to_chat(X, chat_msg)
/*
//Reopen a closed ticket
/datum/mentor_help/proc/Reopen()
switch(state)
if(AHELP_RESOLVED)
feedback_dec("ahelp_resolve")
AddInteraction(span_purple("Reopened by [usr.ckey]"))
if(initiator)
to_chat(initiator, span_filter_adminlog(span_purple("Ticket [TicketHref("#[id]")] was reopened by [usr.ckey].")))
var/msg = span_adminhelp("Ticket [TicketHref("#[id]")] reopened by [usr.ckey].")
message_mentors(msg)
log_admin(msg)
*/
//Reopen a closed ticket
/datum/ticket/proc/Reopen(user)
if(state == AHELP_ACTIVE)
to_chat(usr, span_warning("This ticket is already open."))
return
if(GLOB.tickets.CKey2ActiveTicket(initiator_ckey))
to_chat(usr, span_warning("This user already has an active ticket, cannot reopen this one."))
return
statclick = new(null, src)
GLOB.tickets.active_tickets += src
GLOB.tickets.closed_tickets -= src
GLOB.tickets.resolved_tickets -= src
switch(state)
if(AHELP_CLOSED)
feedback_dec("ticket_close")
if(AHELP_RESOLVED)
feedback_dec("ticket_resolve")
state = AHELP_ACTIVE
closed_at = null
if(initiator)
initiator.current_ticket = src
var/admin_reopener_name = ismob(user) ? key_name_admin(user) : user
AddInteraction(span_purple("Reopened by [admin_reopener_name]"))
if(initiator)
to_chat(initiator, span_filter_adminlog("[span_purple("Ticket [TicketHref("#[id]")] was reopened by [ismob(user) ? key_name(usr,FALSE,FALSE) : user].")]"))
var/msg = span_adminhelp("Ticket [TicketHref("#[id]")] reopened by [admin_reopener_name].")
message_admins(msg)
log_admin(msg)
feedback_inc("ticket_reopen")
initiator.mob.throw_alert("open ticket", /obj/screen/alert/open_ticket)
//TicketPanel() //can only be done from here, so refresh it
SSwebhooks.send(
WEBHOOK_AHELP_SENT,
list(
"name" = "Ticket ([id]) (Round ID: [GLOB.round_id ? GLOB.round_id : "No database"]) reopened.",
"body" = "Reopened by [ismob(user) ? key_name(user) : user]."
)
)
//private
/datum/ticket/proc/RemoveActive()
if(state != AHELP_ACTIVE)
return
closed_at = world.time
QDEL_NULL(statclick)
GLOB.tickets.active_tickets -= src
if(initiator && initiator.current_ticket == src)
initiator.current_ticket = null
//Mark open ticket as closed/meme
/datum/ticket/proc/Close(user, silent = FALSE)
if(state != AHELP_ACTIVE)
return
RemoveActive()
state = AHELP_CLOSED
GLOB.tickets.ListInsert(src)
var/admin_closer_name = ismob(user) ? key_name_admin(user) : user
AddInteraction(span_filter_adminlog(span_red("Closed by [admin_closer_name].")))
if(initiator)
to_chat(initiator, span_filter_adminlog("[span_red("Ticket [TicketHref("#[id]")] was closed by [ismob(user) ? key_name(usr,FALSE,FALSE) : user].")]"))
if(!silent)
feedback_inc("ahelp_close")
var/msg = "Ticket [TicketHref("#[id]")] closed by [admin_closer_name]."
message_admins(msg)
log_admin(msg)
SSwebhooks.send(
WEBHOOK_AHELP_SENT,
list(
"name" = "Ticket ([id]) (Round ID: [GLOB.round_id ? GLOB.round_id : "No database"]) closed.",
"body" = "Closed by [ismob(user) ? key_name(user) : user].",
"color" = COLOR_WEBHOOK_BAD
)
)
initiator?.mob?.clear_alert("open ticket")
//Mark open ticket as resolved/legitimate, returns ahelp verb
/datum/ticket/proc/Resolve(user, silent = FALSE)
if(state != AHELP_ACTIVE)
return
RemoveActive()
state = AHELP_RESOLVED
GLOB.tickets.ListInsert(src)
var/admin_resolver_name = ismob(user) ? key_name_admin(user) : user
AddInteraction(span_filter_adminlog(span_green("Resolved by [admin_resolver_name].")))
if(initiator)
to_chat(initiator, span_filter_adminlog("[span_green("Ticket [TicketHref("#[id]")] was marked resolved by [ismob(user) ? key_name(usr,FALSE,FALSE) : user].")]"))
if(!silent)
feedback_inc("ticket_resolve")
var/msg = "Ticket [TicketHref("#[id]")] resolved by [admin_resolver_name]"
if(type == 1)
message_mentors(msg)
else if (type == 0)
message_admins(msg)
log_admin(msg)
if(type == 1)
SSwebhooks.send(
WEBHOOK_AHELP_SENT,
list(
"name" = "Ticket ([id]) (Round ID: [GLOB.round_id ? GLOB.round_id : "No database"]) resolved.",
"body" = "Marked as Resolved by [ismob(user) ? key_name(user) : user].",
"color" = COLOR_WEBHOOK_GOOD
)
)
initiator?.mob?.clear_alert("open ticket")
//Close and return ahelp verb, use if ticket is incoherent
/datum/ticket/proc/Reject(mob/user)
if(state != AHELP_ACTIVE)
return
if(initiator)
if(initiator.prefs?.read_preference(/datum/preference/toggle/holder/play_adminhelp_ping))
initiator << 'sound/effects/adminhelp.ogg'
to_chat(initiator, span_filter_pm("[span_red(span_huge(span_bold("- AdminHelp Rejected! -")))]<br>\
[span_red(span_bold("Your admin help was rejected."))]<br>\
Please try to be calm, clear, and descriptive in admin helps, do not assume the admin has seen any related events, and clearly state the names of anybody you are reporting."))
var/admin_rejecter_name = ismob(user) ? key_name_admin(user) : user
feedback_inc("ahelp_reject")
var/msg = "Ticket [TicketHref("#[id]")] rejected by [admin_rejecter_name]"
message_admins(msg)
log_admin(msg)
AddInteraction("Rejected by [admin_rejecter_name].")
Close(user, silent = TRUE)
SSwebhooks.send(
WEBHOOK_AHELP_SENT,
list(
"name" = "Ticket ([id]) (Round ID: [GLOB.round_id ? GLOB.round_id : "No database"]) rejected.",
"body" = "Rejected by [ismob(user) ? key_name(user) : user].",
"color" = COLOR_WEBHOOK_BAD
)
)
//Resolve ticket with IC Issue message
/datum/ticket/proc/ICIssue(user)
if(state != AHELP_ACTIVE)
return
var/msg = "[span_red(span_huge(span_bold("- AdminHelp marked as IC issue! -")))]<br>"
msg += "[span_red(span_bold("This is something that can be solved ICly, and does not currently require staff intervention."))]<br>"
msg += "[span_red("Your AdminHelp may also be unanswerable due to ongoing events.")]"
if(initiator)
to_chat(initiator, span_filter_pm(msg))
var/admin_resolve_name = ismob(user) ? key_name_admin(user) : user
feedback_inc("ahelp_icissue")
msg = "Ticket [TicketHref("#[id]")] marked as IC by [admin_resolve_name]"
message_admins(msg)
log_admin(msg)
AddInteraction("Marked as IC issue by [admin_resolve_name]")
Resolve(user, silent = TRUE)
SSwebhooks.send(
WEBHOOK_AHELP_SENT,
list(
"name" = "Ticket ([id]) (Round ID: [GLOB.round_id ? GLOB.round_id : "No database"]) marked as IC issue.",
"body" = "Marked as IC Issue by [ismob(user) ? key_name(user) : user].",
"color" = COLOR_WEBHOOK_BAD
)
)
//Handle ticket
/datum/ticket/proc/HandleIssue(user)
if(state != AHELP_ACTIVE)
return
var/handler_name = ismob(user) ? key_name(user, FALSE, TRUE) : user
if(handler == handler_name)
to_chat(user, span_red("You are already handling this ticket."))
return
var/handler_shown_name = ismob(user) ? key_name_admin(user) : user
var/msg
switch(level)
if(0)
msg = span_green("Your MentorHelp is being handled by [handler_shown_name] please be patient.")
if(1)
msg = span_red("Your AdminHelp is being handled by [handler_shown_name] please be patient.")
if(initiator)
to_chat(initiator, msg)
feedback_inc("ahelp_handling")
msg = "Ticket [TicketHref("#[id]")] being handled by [handler_shown_name]"
message_admins(msg)
log_admin(msg)
AddInteraction("[handler_shown_name] is now handling this ticket.")
handler = handler_name
if(ismob(user))
var/mob/our_handler_mob = user
handler_ref = WEAKREF(our_handler_mob.client)
SSwebhooks.send(
WEBHOOK_AHELP_SENT,
list(
"name" = "Ticket ([id]) (Round ID: [GLOB.round_id ? GLOB.round_id : "No database"]) being handled.",
"body" = "[ismob(user) ? key_name(user) : user] is now handling the ticket."
)
)
/datum/ticket/proc/Retitle()
var/new_title = tgui_input_text(usr, "Enter a title for the ticket", "Rename Ticket", name)
if(new_title)
name = new_title
//not saying the original name cause it could be a long ass message
var/msg = "Ticket [TicketHref("#[id]")] titled [name] by [key_name_admin(usr)]"
message_admins(msg)
log_admin(msg)
//TicketPanel() //we have to be here to do this
//Kick ticket to next level
/datum/ticket/proc/Escalate()
if(tgui_alert(usr, "Really escalate this ticket to admins? No mentors will ever be able to interact with it again if you do.","Escalate",list("Yes","No")) != "Yes")
return
if (src.initiator == null) // You can't escalate a mentorhelp of someone who's logged out because it won't create the adminhelp properly
to_chat(usr, span_mentor_warning("Error: client not found, unable to escalate."))
return
level = level + 1
AddInteraction("[key_name_admin(usr)] escalated Ticket.")
message_mentors("[usr.ckey] escalated Ticket [TicketHref("#[id]")]")
log_admin("[key_name(usr)] escalated ticket [src.name]")
to_chat(src.initiator, span_mentor("[usr.ckey] escalated your ticket to admins."))
//Forwarded action from admin/Topic
/datum/ticket/proc/Action(action)
//testing("Ticket action: [action]")
// Actions everyone can do
switch(level)
if(0)
if(!check_rights_for(usr.client, (R_ADMIN|R_SERVER|R_MOD|R_MENTOR)))
return
if(1)
if(!check_rights_for(usr.client, (R_ADMIN|R_SERVER|R_MOD)))
return
perform_action(action)
/datum/ticket/proc/perform_action(action)
switch(action)
if("ticket")
TicketPanel()
if("retitle")
Retitle()
if("reject")
Reject(usr)
if("reply")
switch(level)
if(0)
usr.client.cmd_mhelp_reply(initiator)
if(1)
usr.client.cmd_ahelp_reply(initiator)
if("icissue")
ICIssue(usr)
if("close")
Close(usr)
if("resolve")
Resolve(usr)
if("handleissue")
HandleIssue(usr)
if("reopen")
Reopen(usr)
if("escalate")
Escalate()
//
// TICKET STATCLICK
//
/obj/effect/statclick/ticket
var/datum/ticket/ticket_datum
INITIALIZE_IMMEDIATE(/obj/effect/statclick/ticket)
/obj/effect/statclick/ticket/Initialize(mapload, datum/ticket/T)
ticket_datum = T
. = ..()
/obj/effect/statclick/ticket/update()
return ..(ticket_datum.name)
/obj/effect/statclick/ticket/Click()
ticket_datum.TicketPanel()
/obj/effect/statclick/ticket/Destroy()
ticket_datum = null
return ..()
//
// LOGGING
//
//Use this proc when an admin takes action that may be related to an open ticket on what
//what can be a client, ckey, or mob
/proc/admin_ticket_log(what, message)
var/client/C
var/mob/Mob = what
if(istype(Mob))
C = Mob.client
else
C = what
if(istype(C) && C.current_ticket)
C.current_ticket.AddInteraction(message)
return C.current_ticket
if(istext(what)) //ckey
var/datum/ticket/T = GLOB.tickets.CKey2ActiveTicket(what)
if(T)
T.AddInteraction(message)
return T
//
// HELPER PROCS
//
/proc/get_admin_counts(requiredflags = R_BAN)
. = list("total" = list(), "noflags" = list(), "afk" = list(), "stealth" = list(), "present" = list())
for(var/client/X in GLOB.admins)
.["total"] += X
if(requiredflags != 0 && !check_rights_for(X, requiredflags))
.["noflags"] += X
else if(X.is_afk())
.["afk"] += X
else if(X.holder.fakekey)
.["stealth"] += X
else
.["present"] += X
/proc/send2irc_adminless_only(source, msg, requiredflags = R_BAN)
var/list/adm = get_admin_counts()
var/list/activemins = adm["present"]
. = activemins.len
if(. <= 0)
var/final = ""
var/list/afkmins = adm["afk"]
var/list/stealthmins = adm["stealth"]
var/list/powerlessmins = adm["noflags"]
var/list/allmins = adm["total"]
if(!afkmins.len && !stealthmins.len && !powerlessmins.len)
final = "[msg] - No admins online"
else
final = "[msg] - All admins stealthed\[[english_list(stealthmins)]\], AFK\[[english_list(afkmins)]\], or lacks +BAN\[[english_list(powerlessmins)]\]! Total: [allmins.len] "
send2irc(source,final)
/proc/ircadminwho()
var/list/message = list("Admins: ")
var/list/admin_keys = list()
for(var/client/C as anything in GLOB.admins)
admin_keys += "[C][C.holder.fakekey ? "(Stealth)" : ""][C.is_afk() ? "(AFK)" : ""]"
for(var/admin in admin_keys)
if(LAZYLEN(admin_keys) > 1)
message += ", [admin]"
else
message += "[admin]"
return jointext(message, "")
/proc/keywords_lookup(msg,irc)
//This is a list of words which are ignored by the parser when comparing message contents for names. MUST BE IN LOWER CASE!
var/list/adminhelp_ignored_words = list("unknown","the","a","an","of","monkey","alien","as", "i")
//explode the input msg into a list
var/list/msglist = splittext(msg, " ")
//generate keywords lookup
var/list/surnames = list()
var/list/forenames = list()
var/list/ckeys = list()
var/founds = ""
for(var/mob/M in mob_list)
var/list/indexing = list(M.real_name, M.name)
if(M.mind)
indexing += M.mind.name
for(var/string in indexing)
var/list/L = splittext(string, " ")
var/surname_found = 0
//surnames
for(var/i=L.len, i>=1, i--)
var/word = ckey(L[i])
if(word)
surnames[word] = M
surname_found = i
break
//forenames
for(var/i=1, i<surname_found, i++)
var/word = ckey(L[i])
if(word)
forenames[word] = M
//ckeys
ckeys[M.ckey] = M
var/ai_found = 0
msg = ""
var/list/mobs_found = list()
for(var/original_word in msglist)
var/word = ckey(original_word)
if(word)
if(!(word in adminhelp_ignored_words))
if(word == "ai")
ai_found = 1
else
var/mob/found = ckeys[word]
if(!found)
found = surnames[word]
if(!found)
found = forenames[word]
if(found)
if(!(found in mobs_found))
mobs_found += found
if(!ai_found && isAI(found))
ai_found = 1
var/is_antag = 0
if(found.mind && found.mind.special_role)
is_antag = 1
founds += "Name: [found.name]([found.real_name]) Ckey: [found.ckey] [is_antag ? "(Antag)" : null] "
var/textentry = "(<A href='byond://?_src_=holder;[HrefToken()];adminmoreinfo=\ref[found]'>?</A>|<A href='byond://?_src_=holder;[HrefToken()];adminplayerobservefollow=\ref[found]'>F</A> "
msg += "[original_word]" + span_small((is_antag ? span_red(textentry) : span_black(textentry)))
continue
msg += "[original_word] "
if(irc)
if(founds == "")
return "Search Failed"
else
return founds
return msg
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