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CHOMPStation2/code/modules/admin/verbs/adminhelp.dm
Unknown 2e584ce3d0 Minor bug fixes 
- Ahelps sent by admins are no longer sent to discord
2019-12-13 19:50:36 -05:00

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/client/var/datum/admin_help/current_ticket //the current ticket the (usually) not-admin client is dealing with
//
//TICKET MANAGER
//
GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
/datum/admin_help_tickets
var/list/active_tickets = list()
var/list/closed_tickets = list()
var/list/resolved_tickets = list()
var/obj/effect/statclick/ticket_list/astatclick = new(null, null, AHELP_ACTIVE)
var/obj/effect/statclick/ticket_list/cstatclick = new(null, null, AHELP_CLOSED)
var/obj/effect/statclick/ticket_list/rstatclick = new(null, null, AHELP_RESOLVED)
/datum/admin_help_tickets/Destroy()
QDEL_LIST(active_tickets)
QDEL_LIST(closed_tickets)
QDEL_LIST(resolved_tickets)
QDEL_NULL(astatclick)
QDEL_NULL(cstatclick)
QDEL_NULL(rstatclick)
return ..()
//private
/datum/admin_help_tickets/proc/ListInsert(datum/admin_help/new_ticket)
var/list/ticket_list
switch(new_ticket.state)
if(AHELP_ACTIVE)
ticket_list = active_tickets
if(AHELP_CLOSED)
ticket_list = closed_tickets
if(AHELP_RESOLVED)
ticket_list = resolved_tickets
else
CRASH("Invalid ticket state: [new_ticket.state]")
var/num_closed = ticket_list.len
if(num_closed)
for(var/I in 1 to num_closed)
var/datum/admin_help/AH = ticket_list[I]
if(AH.id > new_ticket.id)
ticket_list.Insert(I, new_ticket)
return
ticket_list += new_ticket
//opens the ticket listings for one of the 3 states
/datum/admin_help_tickets/proc/BrowseTickets(state)
var/list/l2b
var/title
switch(state)
if(AHELP_ACTIVE)
l2b = active_tickets
title = "Active Tickets"
if(AHELP_CLOSED)
l2b = closed_tickets
title = "Closed Tickets"
if(AHELP_RESOLVED)
l2b = resolved_tickets
title = "Resolved Tickets"
if(!l2b)
return
var/list/dat = list("<html><head><title>[title]</title></head>")
dat += "<A HREF='?_src_=holder;ahelp_tickets=[state]'>Refresh</A><br><br>"
for(var/I in l2b)
var/datum/admin_help/AH = I
dat += "<span class='adminnotice'><span class='adminhelp'>Ticket #[AH.id]</span>: <A HREF='?_src_=holder;ahelp=\ref[AH];ahelp_action=ticket'>[AH.initiator_key_name]: [AH.name]</A></span><br>"
usr << browse(dat.Join(), "window=ahelp_list[state];size=600x480")
//Tickets statpanel
/datum/admin_help_tickets/proc/stat_entry()
var/num_disconnected = 0
stat("Active Tickets:", astatclick.update("[active_tickets.len]"))
for(var/I in active_tickets)
var/datum/admin_help/AH = I
if(AH.initiator)
stat("#[AH.id]. [AH.initiator_key_name]:", AH.statclick.update())
else
++num_disconnected
if(num_disconnected)
stat("Disconnected:", astatclick.update("[num_disconnected]"))
stat("Closed Tickets:", cstatclick.update("[closed_tickets.len]"))
stat("Resolved Tickets:", rstatclick.update("[resolved_tickets.len]"))
//Reassociate still open ticket if one exists
/datum/admin_help_tickets/proc/ClientLogin(client/C)
C.current_ticket = CKey2ActiveTicket(C.ckey)
if(C.current_ticket)
C.current_ticket.AddInteraction("Client reconnected.")
C.current_ticket.initiator = C
//Dissasociate ticket
/datum/admin_help_tickets/proc/ClientLogout(client/C)
if(C.current_ticket)
C.current_ticket.AddInteraction("Client disconnected.")
C.current_ticket.initiator = null
C.current_ticket = null
//Get a ticket given a ckey
/datum/admin_help_tickets/proc/CKey2ActiveTicket(ckey)
for(var/I in active_tickets)
var/datum/admin_help/AH = I
if(AH.initiator_ckey == ckey)
return AH
//
//TICKET LIST STATCLICK
//
/obj/effect/statclick/ticket_list
var/current_state
/obj/effect/statclick/ticket_list/New(loc, name, state)
current_state = state
..()
/obj/effect/statclick/ticket_list/Click()
GLOB.ahelp_tickets.BrowseTickets(current_state)
//
//TICKET DATUM
//
/datum/admin_help
var/id
var/name
var/state = AHELP_ACTIVE
var/opened_at
var/closed_at
var/client/initiator //semi-misnomer, it's the person who ahelped/was bwoinked
var/initiator_ckey
var/initiator_key_name
var/list/_interactions //use AddInteraction() or, preferably, admin_ticket_log()
var/obj/effect/statclick/ahelp/statclick
var/static/ticket_counter = 0
//call this on its own to create a ticket, don't manually assign current_ticket
//msg is the title of the ticket: usually the ahelp text
//is_bwoink is TRUE if this ticket was started by an admin PM
/datum/admin_help/New(msg, client/C, is_bwoink)
//clean the input msg
msg = sanitize(copytext(msg,1,MAX_MESSAGE_LEN))
if(!msg || !C || !C.mob)
qdel(src)
return
id = ++ticket_counter
opened_at = world.time
name = msg
initiator = C
initiator_ckey = initiator.ckey
initiator_key_name = key_name(initiator, FALSE, TRUE)
if(initiator.current_ticket) //This is a bug
log_debug("Multiple ahelp current_tickets")
initiator.current_ticket.AddInteraction("Ticket erroneously left open by code")
initiator.current_ticket.Close()
initiator.current_ticket = src
var/parsed_message = keywords_lookup(msg)
statclick = new(null, src)
_interactions = list()
if(is_bwoink)
AddInteraction("<font color='blue'>[key_name_admin(usr)] PM'd [LinkedReplyName()]</font>")
message_admins("<font color='blue'>Ticket [TicketHref("#[id]")] created</font>")
else
MessageNoRecipient(parsed_message)
send2adminchat() //VOREStation Add
//show it to the person adminhelping too
to_chat(C, "<span class='adminnotice'>PM to-<b>Admins</b>: [name]</span>")
//send it to irc if nobody is on and tell us how many were on
var/admin_number_present = send2irc_adminless_only(initiator_ckey, name)
log_admin("Ticket #[id]: [key_name(initiator)]: [name] - heard by [admin_number_present] non-AFK admins who have +BAN.")
if(admin_number_present <= 0)
to_chat(C, "<span class='notice'>No active admins are online, your adminhelp was sent to the admin irc.</span>")
GLOB.ahelp_tickets.active_tickets += src
/datum/admin_help/Destroy()
RemoveActive()
GLOB.ahelp_tickets.closed_tickets -= src
GLOB.ahelp_tickets.resolved_tickets -= src
return ..()
/datum/admin_help/proc/AddInteraction(formatted_message)
_interactions += "[gameTimestamp()]: [formatted_message]"
//private
/datum/admin_help/proc/FullMonty(ref_src)
if(!ref_src)
ref_src = "\ref[src]"
. = ADMIN_FULLMONTY_NONAME(initiator.mob)
if(state == AHELP_ACTIVE)
. += ClosureLinks(ref_src)
//private
/datum/admin_help/proc/ClosureLinks(ref_src)
if(!ref_src)
ref_src = "\ref[src]"
. = " (<A HREF='?_src_=holder;ahelp=[ref_src];ahelp_action=reject'>REJT</A>)"
. += " (<A HREF='?_src_=holder;ahelp=[ref_src];ahelp_action=icissue'>IC</A>)"
. += " (<A HREF='?_src_=holder;ahelp=[ref_src];ahelp_action=close'>CLOSE</A>)"
. += " (<A HREF='?_src_=holder;ahelp=[ref_src];ahelp_action=resolve'>RSLVE</A>)"
. += " (<A HREF='?_src_=holder;ahelp=[ref_src];ahelp_action=handleissue'>HANDLE</A>)"
//private
/datum/admin_help/proc/LinkedReplyName(ref_src)
if(!ref_src)
ref_src = "\ref[src]"
return "<A HREF='?_src_=holder;ahelp=[ref_src];ahelp_action=reply'>[initiator_key_name]</A>"
//private
/datum/admin_help/proc/TicketHref(msg, ref_src, action = "ticket")
if(!ref_src)
ref_src = "\ref[src]"
return "<A HREF='?_src_=holder;ahelp=[ref_src];ahelp_action=[action]'>[msg]</A>"
//message from the initiator without a target, all admins will see this
//won't bug irc
/datum/admin_help/proc/MessageNoRecipient(msg)
var/ref_src = "\ref[src]"
var/chat_msg = "<span class='adminnotice'><span class='adminhelp'>Ticket [TicketHref("#[id]", ref_src)]</span><b>: [LinkedReplyName(ref_src)] [FullMonty(ref_src)]:</b> [msg]</span>"
AddInteraction("<font color='red'>[LinkedReplyName(ref_src)]: [msg]</font>")
//send this msg to all admins
for(var/client/X in admins)
if(X.is_preference_enabled(/datum/client_preference/holder/play_adminhelp_ping))
X << 'sound/effects/adminhelp.ogg'
window_flash(X)
to_chat(X, chat_msg)
//Reopen a closed ticket
/datum/admin_help/proc/Reopen()
if(state == AHELP_ACTIVE)
to_chat(usr, "<span class='warning'>This ticket is already open.</span>")
return
if(GLOB.ahelp_tickets.CKey2ActiveTicket(initiator_ckey))
to_chat(usr, "<span class='warning'>This user already has an active ticket, cannot reopen this one.</span>")
return
statclick = new(null, src)
GLOB.ahelp_tickets.active_tickets += src
GLOB.ahelp_tickets.closed_tickets -= src
GLOB.ahelp_tickets.resolved_tickets -= src
switch(state)
if(AHELP_CLOSED)
feedback_dec("ahelp_close")
if(AHELP_RESOLVED)
feedback_dec("ahelp_resolve")
state = AHELP_ACTIVE
closed_at = null
if(initiator)
initiator.current_ticket = src
AddInteraction("<font color='purple'>Reopened by [key_name_admin(usr)]</font>")
if(initiator)
to_chat(initiator, "<font color='purple'>Ticket [TicketHref("#[id]")] was reopened by [key_name(usr,FALSE,FALSE)].</font>")
var/msg = "<span class='adminhelp'>Ticket [TicketHref("#[id]")] reopened by [key_name_admin(usr)].</span>"
message_admins(msg)
log_admin(msg)
feedback_inc("ahelp_reopen")
TicketPanel() //can only be done from here, so refresh it
//private
/datum/admin_help/proc/RemoveActive()
if(state != AHELP_ACTIVE)
return
closed_at = world.time
QDEL_NULL(statclick)
GLOB.ahelp_tickets.active_tickets -= src
if(initiator && initiator.current_ticket == src)
initiator.current_ticket = null
//Mark open ticket as closed/meme
/datum/admin_help/proc/Close(silent = FALSE)
if(state != AHELP_ACTIVE)
return
RemoveActive()
state = AHELP_CLOSED
GLOB.ahelp_tickets.ListInsert(src)
AddInteraction("<font color='red'>Closed by [key_name_admin(usr)].</font>")
if(initiator)
to_chat(initiator, "<font color='red'>Ticket [TicketHref("#[id]")] was closed by [key_name(usr,FALSE,FALSE)].</font>")
if(!silent)
feedback_inc("ahelp_close")
var/msg = "Ticket [TicketHref("#[id]")] closed by [key_name_admin(usr)]."
message_admins(msg)
log_admin(msg)
//Mark open ticket as resolved/legitimate, returns ahelp verb
/datum/admin_help/proc/Resolve(silent = FALSE)
if(state != AHELP_ACTIVE)
return
RemoveActive()
state = AHELP_RESOLVED
GLOB.ahelp_tickets.ListInsert(src)
AddInteraction("<font color='green'>Resolved by [key_name_admin(usr)].</font>")
if(initiator)
to_chat(initiator, "<font color='green'>Ticket [TicketHref("#[id]")] was marked resolved by [key_name(usr,FALSE,FALSE)].</font>")
if(!silent)
feedback_inc("ahelp_resolve")
var/msg = "Ticket [TicketHref("#[id]")] resolved by [key_name_admin(usr)]"
message_admins(msg)
log_admin(msg)
//Close and return ahelp verb, use if ticket is incoherent
/datum/admin_help/proc/Reject(key_name = key_name_admin(usr))
if(state != AHELP_ACTIVE)
return
if(initiator)
if(initiator.is_preference_enabled(/datum/client_preference/holder/play_adminhelp_ping))
initiator << 'sound/effects/adminhelp.ogg'
to_chat(initiator, "<font color='red' size='4'><b>- AdminHelp Rejected! -</b></font>")
to_chat(initiator, "<font color='red'><b>Your admin help was rejected.</b></font>")
to_chat(initiator, "Please try to be calm, clear, and descriptive in admin helps, do not assume the admin has seen any related events, and clearly state the names of anybody you are reporting.")
feedback_inc("ahelp_reject")
var/msg = "Ticket [TicketHref("#[id]")] rejected by [key_name_admin(usr)]"
message_admins(msg)
log_admin(msg)
AddInteraction("Rejected by [key_name_admin(usr)].")
Close(silent = TRUE)
//Resolve ticket with IC Issue message
/datum/admin_help/proc/ICIssue(key_name = key_name_admin(usr))
if(state != AHELP_ACTIVE)
return
var/msg = "<font color='red' size='4'><b>- AdminHelp marked as IC issue! -</b></font><br>"
msg += "<font color='red'><b>This is something that can be solved ICly, and does not currently require staff intervention.</b></font><br>"
msg += "<font color='red'>Your AdminHelp may also be unanswerable due to ongoing events.</font>"
if(initiator)
to_chat(initiator, msg)
feedback_inc("ahelp_icissue")
msg = "Ticket [TicketHref("#[id]")] marked as IC by [key_name_admin(usr)]"
message_admins(msg)
log_admin(msg)
AddInteraction("Marked as IC issue by [key_name_admin(usr)]")
Resolve(silent = TRUE)
//Resolve ticket with IC Issue message
/datum/admin_help/proc/HandleIssue()
if(state != AHELP_ACTIVE)
return
var/msg = "<font color='red'>Your AdminHelp is being handled by [key_name(usr,FALSE,FALSE)] please be patient.</font>"
if(initiator)
to_chat(initiator, msg)
feedback_inc("ahelp_icissue")
msg = "Ticket [TicketHref("#[id]")] being handled by [key_name(usr,FALSE,FALSE)]"
message_admins(msg)
log_admin(msg)
AddInteraction("[key_name_admin(usr)] is now handling this ticket.")
//Show the ticket panel
/datum/admin_help/proc/TicketPanel()
var/list/dat = list("<html><head><title>Ticket #[id]</title></head>")
var/ref_src = "\ref[src]"
dat += "<h4>Admin Help Ticket #[id]: [LinkedReplyName(ref_src)]</h4>"
dat += "<b>State: "
switch(state)
if(AHELP_ACTIVE)
dat += "<font color='red'>OPEN</font>"
if(AHELP_RESOLVED)
dat += "<font color='green'>RESOLVED</font>"
if(AHELP_CLOSED)
dat += "CLOSED"
else
dat += "UNKNOWN"
dat += "</b>[GLOB.TAB][TicketHref("Refresh", ref_src)][GLOB.TAB][TicketHref("Re-Title", ref_src, "retitle")]"
if(state != AHELP_ACTIVE)
dat += "[GLOB.TAB][TicketHref("Reopen", ref_src, "reopen")]"
dat += "<br><br>Opened at: [gameTimestamp(wtime = opened_at)] (Approx [(world.time - opened_at) / 600] minutes ago)"
if(closed_at)
dat += "<br>Closed at: [gameTimestamp(wtime = closed_at)] (Approx [(world.time - closed_at) / 600] minutes ago)"
dat += "<br><br>"
if(initiator)
dat += "<b>Actions:</b> [FullMonty(ref_src)]<br>"
else
dat += "<b>DISCONNECTED</b>[GLOB.TAB][ClosureLinks(ref_src)]<br>"
dat += "<br><b>Log:</b><br><br>"
for(var/I in _interactions)
dat += "[I]<br>"
usr << browse(dat.Join(), "window=ahelp[id];size=620x480")
/datum/admin_help/proc/Retitle()
var/new_title = input(usr, "Enter a title for the ticket", "Rename Ticket", name) as text|null
if(new_title)
name = new_title
//not saying the original name cause it could be a long ass message
var/msg = "Ticket [TicketHref("#[id]")] titled [name] by [key_name_admin(usr)]"
message_admins(msg)
log_admin(msg)
TicketPanel() //we have to be here to do this
//Forwarded action from admin/Topic
/datum/admin_help/proc/Action(action)
testing("Ahelp action: [action]")
switch(action)
if("ticket")
TicketPanel()
if("retitle")
Retitle()
if("reject")
Reject()
if("reply")
usr.client.cmd_ahelp_reply(initiator)
if("icissue")
ICIssue()
if("close")
Close()
if("resolve")
Resolve()
if("handleissue")
HandleIssue()
if("reopen")
Reopen()
//
// TICKET STATCLICK
//
/obj/effect/statclick/ahelp
var/datum/admin_help/ahelp_datum
/obj/effect/statclick/ahelp/New(loc, datum/admin_help/AH)
ahelp_datum = AH
..(loc)
/obj/effect/statclick/ahelp/update()
return ..(ahelp_datum.name)
/obj/effect/statclick/ahelp/Click()
ahelp_datum.TicketPanel()
/obj/effect/statclick/ahelp/Destroy()
ahelp_datum = null
return ..()
//
// CLIENT PROCS
//
/client/verb/adminhelp(msg as text)
set category = "Admin"
set name = "Adminhelp"
if(say_disabled) //This is here to try to identify lag problems
to_chat(usr, "<span class='danger'>Speech is currently admin-disabled.</span>")
return
//handle muting and automuting
if(prefs.muted & MUTE_ADMINHELP)
to_chat(src, "<span class='danger'>Error: Admin-PM: You cannot send adminhelps (Muted).</span>")
return
if(handle_spam_prevention(msg,MUTE_ADMINHELP))
return
if(!msg)
return
//remove out adminhelp verb temporarily to prevent spamming of admins.
src.verbs -= /client/verb/adminhelp
spawn(1200)
src.verbs += /client/verb/adminhelp // 2 minute cool-down for adminhelps
feedback_add_details("admin_verb","Adminhelp") //If you are copy-pasting this, ensure the 2nd parameter is unique to the new proc!
if(current_ticket)
if(alert(usr, "You already have a ticket open. Is this for the same issue?",,"Yes","No") != "No")
if(current_ticket)
current_ticket.MessageNoRecipient(msg)
to_chat(usr, "<span class='adminnotice'>PM to-<b>Admins</b>: [msg]</span>")
return
else
to_chat(usr, "<span class='warning'>Ticket not found, creating new one...</span>")
else
current_ticket.AddInteraction("[key_name_admin(usr)] opened a new ticket.")
current_ticket.Close()
new /datum/admin_help(msg, src, FALSE)
//admin proc
/client/proc/cmd_admin_ticket_panel()
set name = "Show Ticket List"
set category = "Admin"
if(!check_rights(R_ADMIN|R_MOD|R_DEBUG, TRUE))
return
var/browse_to
switch(input("Display which ticket list?") as null|anything in list("Active Tickets", "Closed Tickets", "Resolved Tickets"))
if("Active Tickets")
browse_to = AHELP_ACTIVE
if("Closed Tickets")
browse_to = AHELP_CLOSED
if("Resolved Tickets")
browse_to = AHELP_RESOLVED
else
return
GLOB.ahelp_tickets.BrowseTickets(browse_to)
//
// LOGGING
//
//Use this proc when an admin takes action that may be related to an open ticket on what
//what can be a client, ckey, or mob
/proc/admin_ticket_log(what, message)
var/client/C
var/mob/Mob = what
if(istype(Mob))
C = Mob.client
else
C = what
if(istype(C) && C.current_ticket)
C.current_ticket.AddInteraction(message)
return C.current_ticket
if(istext(what)) //ckey
var/datum/admin_help/AH = GLOB.ahelp_tickets.CKey2ActiveTicket(what)
if(AH)
AH.AddInteraction(message)
return AH
//
// HELPER PROCS
//
/proc/get_admin_counts(requiredflags = R_BAN)
. = list("total" = list(), "noflags" = list(), "afk" = list(), "stealth" = list(), "present" = list())
for(var/client/X in admins)
.["total"] += X
if(requiredflags != 0 && !check_rights(rights_required = requiredflags, show_msg = FALSE, C = X))
.["noflags"] += X
else if(X.is_afk())
.["afk"] += X
else if(X.holder.fakekey)
.["stealth"] += X
else
.["present"] += X
/proc/send2irc_adminless_only(source, msg, requiredflags = R_BAN)
var/list/adm = get_admin_counts()
var/list/activemins = adm["present"]
. = activemins.len
if(. <= 0)
var/final = ""
var/list/afkmins = adm["afk"]
var/list/stealthmins = adm["stealth"]
var/list/powerlessmins = adm["noflags"]
var/list/allmins = adm["total"]
if(!afkmins.len && !stealthmins.len && !powerlessmins.len)
final = "[msg] - No admins online"
else
final = "[msg] - All admins stealthed\[[english_list(stealthmins)]\], AFK\[[english_list(afkmins)]\], or lacks +BAN\[[english_list(powerlessmins)]\]! Total: [allmins.len] "
send2irc(source,final)
/proc/ircadminwho()
var/list/message = list("Admins: ")
var/list/admin_keys = list()
for(var/adm in admins)
var/client/C = adm
admin_keys += "[C][C.holder.fakekey ? "(Stealth)" : ""][C.is_afk() ? "(AFK)" : ""]"
for(var/admin in admin_keys)
if(LAZYLEN(admin_keys) > 1)
message += ", [admin]"
else
message += "[admin]"
return jointext(message, "")
/proc/keywords_lookup(msg,irc)
//This is a list of words which are ignored by the parser when comparing message contents for names. MUST BE IN LOWER CASE!
var/list/adminhelp_ignored_words = list("unknown","the","a","an","of","monkey","alien","as", "i")
//explode the input msg into a list
var/list/msglist = splittext(msg, " ")
//generate keywords lookup
var/list/surnames = list()
var/list/forenames = list()
var/list/ckeys = list()
var/founds = ""
for(var/mob/M in mob_list)
var/list/indexing = list(M.real_name, M.name)
if(M.mind)
indexing += M.mind.name
for(var/string in indexing)
var/list/L = splittext(string, " ")
var/surname_found = 0
//surnames
for(var/i=L.len, i>=1, i--)
var/word = ckey(L[i])
if(word)
surnames[word] = M
surname_found = i
break
//forenames
for(var/i=1, i<surname_found, i++)
var/word = ckey(L[i])
if(word)
forenames[word] = M
//ckeys
ckeys[M.ckey] = M
var/ai_found = 0
msg = ""
var/list/mobs_found = list()
for(var/original_word in msglist)
var/word = ckey(original_word)
if(word)
if(!(word in adminhelp_ignored_words))
if(word == "ai")
ai_found = 1
else
var/mob/found = ckeys[word]
if(!found)
found = surnames[word]
if(!found)
found = forenames[word]
if(found)
if(!(found in mobs_found))
mobs_found += found
if(!ai_found && isAI(found))
ai_found = 1
var/is_antag = 0
if(found.mind && found.mind.special_role)
is_antag = 1
founds += "Name: [found.name]([found.real_name]) Ckey: [found.ckey] [is_antag ? "(Antag)" : null] "
msg += "[original_word]<font size='1' color='[is_antag ? "red" : "black"]'>(<A HREF='?_src_=holder;adminmoreinfo=\ref[found]'>?</A>|<A HREF='?_src_=holder;adminplayerobservefollow=\ref[found]'>F</A>)</font> "
continue
msg += "[original_word] "
if(irc)
if(founds == "")
return "Search Failed"
else
return founds
return msg
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