mirror of
https://github.com/CHOMPStation2/CHOMPStation2.git
synced 2025-12-09 16:12:17 +00:00
750 lines
24 KiB
Plaintext
750 lines
24 KiB
Plaintext
/client/var/datum/admin_help/current_ticket //the current ticket the (usually) not-admin client is dealing with
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//CHOMPEdit Begin
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/proc/get_ahelp_channel()
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var/datum/tgs_api/v5/api = TGS_READ_GLOBAL(tgs)
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if(istype(api) && config.ahelp_channel_tag)
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for(var/datum/tgs_chat_channel/channel in api.chat_channels)
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if(channel.custom_tag == config.ahelp_channel_tag)
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return list(channel)
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return 0
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/proc/ahelp_discord_message(var/message)
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if(!message)
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return
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if(config.discord_ahelps_disabled)
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return
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var/datum/tgs_chat_channel/ahelp_channel = get_ahelp_channel()
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if(ahelp_channel)
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world.TgsChatBroadcast(message,ahelp_channel)
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else
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world.TgsTargetedChatBroadcast(message,TRUE)
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//CHOMPEdit End
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//TICKET MANAGER
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//
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GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
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/datum/admin_help_tickets
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var/list/active_tickets = list()
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var/list/closed_tickets = list()
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var/list/resolved_tickets = list()
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var/obj/effect/statclick/ticket_list/astatclick = new(null, null, AHELP_ACTIVE)
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var/obj/effect/statclick/ticket_list/cstatclick = new(null, null, AHELP_CLOSED)
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var/obj/effect/statclick/ticket_list/rstatclick = new(null, null, AHELP_RESOLVED)
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/datum/admin_help_tickets/Destroy()
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QDEL_LIST(active_tickets)
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QDEL_LIST(closed_tickets)
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QDEL_LIST(resolved_tickets)
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QDEL_NULL(astatclick)
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QDEL_NULL(cstatclick)
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QDEL_NULL(rstatclick)
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return ..()
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//private
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/datum/admin_help_tickets/proc/ListInsert(datum/admin_help/new_ticket)
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var/list/ticket_list
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switch(new_ticket.state)
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if(AHELP_ACTIVE)
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ticket_list = active_tickets
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if(AHELP_CLOSED)
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ticket_list = closed_tickets
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if(AHELP_RESOLVED)
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ticket_list = resolved_tickets
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else
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CRASH("Invalid ticket state: [new_ticket.state]")
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var/num_closed = ticket_list.len
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if(num_closed)
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for(var/I in 1 to num_closed)
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var/datum/admin_help/AH = ticket_list[I]
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if(AH.id > new_ticket.id)
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ticket_list.Insert(I, new_ticket)
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return
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ticket_list += new_ticket
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//opens the ticket listings for one of the 3 states
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/datum/admin_help_tickets/proc/BrowseTickets(state)
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var/list/l2b
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var/title
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switch(state)
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if(AHELP_ACTIVE)
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l2b = active_tickets
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title = "Active Tickets"
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if(AHELP_CLOSED)
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l2b = closed_tickets
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title = "Closed Tickets"
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if(AHELP_RESOLVED)
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l2b = resolved_tickets
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title = "Resolved Tickets"
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if(!l2b)
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return
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var/list/dat = list("<html><head><title>[title]</title></head>")
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dat += "<A HREF='?_src_=holder;ahelp_tickets=[state]'>Refresh</A><br><br>"
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for(var/datum/admin_help/AH as anything in l2b)
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dat += "<span class='adminnotice'><span class='adminhelp'>Ticket #[AH.id]</span>: <A HREF='?_src_=holder;ahelp=\ref[AH];ahelp_action=ticket'>[AH.initiator_key_name]: [AH.name]</A></span><br>"
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usr << browse(dat.Join(), "window=ahelp_list[state];size=600x480")
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//Tickets statpanel
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/datum/admin_help_tickets/proc/stat_entry()
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var/num_disconnected = 0
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stat("Active Tickets:", astatclick.update("[active_tickets.len]"))
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for(var/datum/admin_help/AH as anything in active_tickets)
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if(AH.initiator)
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stat("#[AH.id]. [AH.initiator_key_name]:", AH.statclick.update())
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else
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++num_disconnected
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if(num_disconnected)
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stat("Disconnected:", astatclick.update("[num_disconnected]"))
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stat("Closed Tickets:", cstatclick.update("[closed_tickets.len]"))
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stat("Resolved Tickets:", rstatclick.update("[resolved_tickets.len]"))
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//Reassociate still open ticket if one exists
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/datum/admin_help_tickets/proc/ClientLogin(client/C)
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C.current_ticket = CKey2ActiveTicket(C.ckey)
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if(C.current_ticket)
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C.current_ticket.AddInteraction("Client reconnected.")
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C.current_ticket.initiator = C
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//Dissasociate ticket
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/datum/admin_help_tickets/proc/ClientLogout(client/C)
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if(C.current_ticket)
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C.current_ticket.AddInteraction("Client disconnected.")
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C.current_ticket.initiator = null
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C.current_ticket = null
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//Get a ticket given a ckey
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/datum/admin_help_tickets/proc/CKey2ActiveTicket(ckey)
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for(var/datum/admin_help/AH as anything in active_tickets)
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if(AH.initiator_ckey == ckey)
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return AH
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//
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//TICKET LIST STATCLICK
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//
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/obj/effect/statclick/ticket_list
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var/current_state
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/obj/effect/statclick/ticket_list/New(loc, name, state)
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current_state = state
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..()
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/obj/effect/statclick/ticket_list/Click()
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GLOB.ahelp_tickets.BrowseTickets(current_state)
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//
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//TICKET DATUM
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//
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/datum/admin_help
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var/id
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var/name
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var/state = AHELP_ACTIVE
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var/opened_at
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var/closed_at
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var/client/initiator //semi-misnomer, it's the person who ahelped/was bwoinked
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var/initiator_ckey
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var/initiator_key_name
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var/list/_interactions //use AddInteraction() or, preferably, admin_ticket_log()
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var/obj/effect/statclick/ahelp/statclick
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var/static/ticket_counter = 0
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//call this on its own to create a ticket, don't manually assign current_ticket
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//msg is the title of the ticket: usually the ahelp text
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//is_bwoink is TRUE if this ticket was started by an admin PM
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/datum/admin_help/New(msg, client/C, is_bwoink)
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//clean the input msg
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msg = sanitize(copytext(msg,1,MAX_MESSAGE_LEN))
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if(!msg || !C || !C.mob)
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qdel(src)
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return
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id = ++ticket_counter
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opened_at = world.time
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name = msg
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initiator = C
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initiator_ckey = initiator.ckey
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initiator_key_name = key_name(initiator, FALSE, TRUE)
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if(initiator.current_ticket) //This is a bug
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log_debug("Multiple ahelp current_tickets")
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initiator.current_ticket.AddInteraction("Ticket erroneously left open by code")
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initiator.current_ticket.Close()
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initiator.current_ticket = src
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var/parsed_message = keywords_lookup(msg)
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statclick = new(null, src)
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_interactions = list()
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if(is_bwoink)
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AddInteraction("<font color='blue'>[key_name_admin(usr)] PM'd [LinkedReplyName()]</font>")
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message_admins("<font color='blue'>Ticket [TicketHref("#[id]")] created</font>")
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else
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MessageNoRecipient(parsed_message)
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send2adminchat() //VOREStation Add
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//show it to the person adminhelping too
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to_chat(C, "<span class='adminnotice'>PM to-<b>Admins</b>: [name]</span>")
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//send it to irc if nobody is on and tell us how many were on
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var/admin_number_present = send2irc_adminless_only(initiator_ckey, name)
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log_admin("Ticket #[id]: [key_name(initiator)]: [name] - heard by [admin_number_present] non-AFK admins who have +BAN.")
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if(admin_number_present <= 0)
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to_chat(C, "<span class='notice'>No active admins are online, your adminhelp was sent to the admin discord.</span>") //VOREStation Edit
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send2adminchat() //VOREStation Add
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//YW EDIT START
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var/list/adm = get_admin_counts()
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var/list/activemins = adm["present"]
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var activeMins = activemins.len
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if(is_bwoink)
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ahelp_discord_message("ADMINHELP: FROM: [key_name_admin(usr)] TO [initiator_ckey]/[initiator_key_name] - MSG: **[msg]** - Heard by [activeMins] NON-AFK staff members.") //CHOMPEdit
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else
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ahelp_discord_message("ADMINHELP: FROM: [initiator_ckey]/[initiator_key_name] - MSG: **[msg]** - Heard by [activeMins] NON-AFK staff members.") //CHOMPEdit
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//YW EDIT END
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// Also send it to discord since that's the hip cool thing now.
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SSwebhooks.send(
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WEBHOOK_AHELP_SENT,
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list(
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"name" = "Ticket ([id]) (Game ID: [game_id]) ticket opened.",
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"body" = "[key_name(initiator)] has opened a ticket. \n[msg]",
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"color" = COLOR_WEBHOOK_POOR
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)
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)
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GLOB.ahelp_tickets.active_tickets += src
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/datum/admin_help/Destroy()
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RemoveActive()
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GLOB.ahelp_tickets.closed_tickets -= src
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GLOB.ahelp_tickets.resolved_tickets -= src
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return ..()
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/datum/admin_help/proc/AddInteraction(formatted_message)
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var/curinteraction = "[gameTimestamp()]: [formatted_message]"
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if(config.discord_ahelps_all) //CHOMPEdit
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ahelp_discord_message("ADMINHELP: TICKETID:[id] [strip_html_properly(curinteraction)]") //CHOMPEdit
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_interactions += curinteraction
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//private
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/datum/admin_help/proc/FullMonty(ref_src)
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if(!ref_src)
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ref_src = "\ref[src]"
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. = ADMIN_FULLMONTY_NONAME(initiator.mob)
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if(state == AHELP_ACTIVE)
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. += ClosureLinks(ref_src)
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//private
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/datum/admin_help/proc/ClosureLinks(ref_src)
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if(!ref_src)
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ref_src = "\ref[src]"
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. = " (<A HREF='?_src_=holder;ahelp=[ref_src];ahelp_action=reject'>REJT</A>)"
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. += " (<A HREF='?_src_=holder;ahelp=[ref_src];ahelp_action=icissue'>IC</A>)"
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. += " (<A HREF='?_src_=holder;ahelp=[ref_src];ahelp_action=close'>CLOSE</A>)"
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. += " (<A HREF='?_src_=holder;ahelp=[ref_src];ahelp_action=resolve'>RSLVE</A>)"
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. += " (<A HREF='?_src_=holder;ahelp=[ref_src];ahelp_action=handleissue'>HANDLE</A>)"
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//private
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/datum/admin_help/proc/LinkedReplyName(ref_src)
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if(!ref_src)
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ref_src = "\ref[src]"
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return "<A HREF='?_src_=holder;ahelp=[ref_src];ahelp_action=reply'>[initiator_key_name]</A>"
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//private
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/datum/admin_help/proc/TicketHref(msg, ref_src, action = "ticket")
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if(!ref_src)
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ref_src = "\ref[src]"
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return "<A HREF='?_src_=holder;ahelp=[ref_src];ahelp_action=[action]'>[msg]</A>"
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//message from the initiator without a target, all admins will see this
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//won't bug irc
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/datum/admin_help/proc/MessageNoRecipient(msg)
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var/ref_src = "\ref[src]"
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var/chat_msg = "<span class='adminnotice'><span class='adminhelp'>Ticket [TicketHref("#[id]", ref_src)]</span><b>: [LinkedReplyName(ref_src)] [FullMonty(ref_src)]:</b> [msg]</span>"
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AddInteraction("<font color='red'>[LinkedReplyName(ref_src)]: [msg]</font>")
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//send this msg to all admins
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for(var/client/X in GLOB.admins)
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if(X.is_preference_enabled(/datum/client_preference/holder/play_adminhelp_ping))
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X << 'sound/effects/adminhelp.ogg'
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window_flash(X)
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to_chat(X, chat_msg)
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//Reopen a closed ticket
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/datum/admin_help/proc/Reopen()
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if(state == AHELP_ACTIVE)
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to_chat(usr, "<span class='warning'>This ticket is already open.</span>")
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return
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if(GLOB.ahelp_tickets.CKey2ActiveTicket(initiator_ckey))
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to_chat(usr, "<span class='warning'>This user already has an active ticket, cannot reopen this one.</span>")
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return
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statclick = new(null, src)
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GLOB.ahelp_tickets.active_tickets += src
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GLOB.ahelp_tickets.closed_tickets -= src
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GLOB.ahelp_tickets.resolved_tickets -= src
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switch(state)
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if(AHELP_CLOSED)
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feedback_dec("ahelp_close")
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if(AHELP_RESOLVED)
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feedback_dec("ahelp_resolve")
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state = AHELP_ACTIVE
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closed_at = null
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if(initiator)
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initiator.current_ticket = src
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AddInteraction("<font color='purple'>Reopened by [key_name_admin(usr)]</font>")
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if(initiator)
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to_chat(initiator, "<span class='filter_adminlog'><font color='purple'>Ticket [TicketHref("#[id]")] was reopened by [key_name(usr,FALSE,FALSE)].</font></span>")
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var/msg = "<span class='adminhelp'>Ticket [TicketHref("#[id]")] reopened by [key_name_admin(usr)].</span>"
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message_admins(msg)
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log_admin(msg)
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feedback_inc("ahelp_reopen")
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TicketPanel() //can only be done from here, so refresh it
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SSwebhooks.send(
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WEBHOOK_AHELP_SENT,
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list(
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"name" = "Ticket ([id]) (Game ID: [game_id]) reopened.",
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"body" = "Reopened by [key_name(usr)]."
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)
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)
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//private
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/datum/admin_help/proc/RemoveActive()
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if(state != AHELP_ACTIVE)
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return
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closed_at = world.time
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QDEL_NULL(statclick)
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GLOB.ahelp_tickets.active_tickets -= src
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if(initiator && initiator.current_ticket == src)
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initiator.current_ticket = null
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//Mark open ticket as closed/meme
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/datum/admin_help/proc/Close(silent = FALSE)
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if(state != AHELP_ACTIVE)
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return
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RemoveActive()
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state = AHELP_CLOSED
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GLOB.ahelp_tickets.ListInsert(src)
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AddInteraction("<span class='filter_adminlog'><font color='red'>Closed by [key_name_admin(usr)].</font></span>")
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if(initiator)
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to_chat(initiator, "<span class='filter_adminlog'><font color='red'>Ticket [TicketHref("#[id]")] was closed by [key_name(usr,FALSE,FALSE)].</font></span>")
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if(!silent)
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feedback_inc("ahelp_close")
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var/msg = "Ticket [TicketHref("#[id]")] closed by [key_name_admin(usr)]."
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message_admins(msg)
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log_admin(msg)
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SSwebhooks.send(
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WEBHOOK_AHELP_SENT,
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list(
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"name" = "Ticket ([id]) (Game ID: [game_id]) closed.",
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"body" = "Closed by [key_name(usr)].",
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"color" = COLOR_WEBHOOK_BAD
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)
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)
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//Mark open ticket as resolved/legitimate, returns ahelp verb
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/datum/admin_help/proc/Resolve(silent = FALSE)
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if(state != AHELP_ACTIVE)
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return
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RemoveActive()
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state = AHELP_RESOLVED
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GLOB.ahelp_tickets.ListInsert(src)
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AddInteraction("<span class='filter_adminlog'><font color='green'>Resolved by [key_name_admin(usr)].</font></span>")
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if(initiator)
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to_chat(initiator, "<span class='filter_adminlog'><font color='green'>Ticket [TicketHref("#[id]")] was marked resolved by [key_name(usr,FALSE,FALSE)].</font></span>")
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if(!silent)
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feedback_inc("ahelp_resolve")
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var/msg = "Ticket [TicketHref("#[id]")] resolved by [key_name_admin(usr)]"
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message_admins(msg)
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log_admin(msg)
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SSwebhooks.send(
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WEBHOOK_AHELP_SENT,
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list(
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"name" = "Ticket ([id]) (Game ID: [game_id]) resolved.",
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"body" = "Marked as Resolved by [key_name(usr)].",
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"color" = COLOR_WEBHOOK_GOOD
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)
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)
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//Close and return ahelp verb, use if ticket is incoherent
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/datum/admin_help/proc/Reject(key_name = key_name_admin(usr))
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if(state != AHELP_ACTIVE)
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return
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if(initiator)
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if(initiator.is_preference_enabled(/datum/client_preference/holder/play_adminhelp_ping))
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initiator << 'sound/effects/adminhelp.ogg'
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to_chat(initiator, "<span class='filter_pm'><font color='red' size='4'><b>- AdminHelp Rejected! -</b></font><br>\
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<font color='red'><b>Your admin help was rejected.</b></font><br>\
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Please try to be calm, clear, and descriptive in admin helps, do not assume the admin has seen any related events, and clearly state the names of anybody you are reporting.</span>")
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feedback_inc("ahelp_reject")
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var/msg = "Ticket [TicketHref("#[id]")] rejected by [key_name_admin(usr)]"
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message_admins(msg)
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log_admin(msg)
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AddInteraction("Rejected by [key_name_admin(usr)].")
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Close(silent = TRUE)
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SSwebhooks.send(
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WEBHOOK_AHELP_SENT,
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list(
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"name" = "Ticket ([id]) (Game ID: [game_id]) rejected.",
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"body" = "Rejected by [key_name(usr)].",
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"color" = COLOR_WEBHOOK_BAD
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)
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)
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//Resolve ticket with IC Issue message
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/datum/admin_help/proc/ICIssue(key_name = key_name_admin(usr))
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if(state != AHELP_ACTIVE)
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return
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var/msg = "<span class='filter_pm'><font color='red' size='4'><b>- AdminHelp marked as IC issue! -</b></font><br>"
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msg += "<font color='red'><b>This is something that can be solved ICly, and does not currently require staff intervention.</b></font><br>"
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msg += "<font color='red'>Your AdminHelp may also be unanswerable due to ongoing events.</font></span>"
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if(initiator)
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to_chat(initiator, msg)
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feedback_inc("ahelp_icissue")
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msg = "Ticket [TicketHref("#[id]")] marked as IC by [key_name_admin(usr)]"
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message_admins(msg)
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log_admin(msg)
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AddInteraction("Marked as IC issue by [key_name_admin(usr)]")
|
|
Resolve(silent = TRUE)
|
|
SSwebhooks.send(
|
|
WEBHOOK_AHELP_SENT,
|
|
list(
|
|
"name" = "Ticket ([id]) (Game ID: [game_id]) marked as IC issue.",
|
|
"body" = "Marked as IC Issue by [key_name(usr)].",
|
|
"color" = COLOR_WEBHOOK_BAD
|
|
)
|
|
)
|
|
|
|
//Resolve ticket with IC Issue message
|
|
/datum/admin_help/proc/HandleIssue()
|
|
if(state != AHELP_ACTIVE)
|
|
return
|
|
|
|
var/msg = "<font color='red'>Your AdminHelp is being handled by [key_name(usr,FALSE,FALSE)] please be patient.</font>"
|
|
|
|
if(initiator)
|
|
to_chat(initiator, msg)
|
|
|
|
feedback_inc("ahelp_handling")
|
|
msg = "Ticket [TicketHref("#[id]")] being handled by [key_name(usr,FALSE,FALSE)]"
|
|
message_admins(msg)
|
|
log_admin(msg)
|
|
AddInteraction("[key_name_admin(usr)] is now handling this ticket.")
|
|
SSwebhooks.send(
|
|
WEBHOOK_AHELP_SENT,
|
|
list(
|
|
"name" = "Ticket ([id]) (Game ID: [game_id]) being handled.",
|
|
"body" = "[key_name(usr)] is now handling the ticket."
|
|
)
|
|
)
|
|
|
|
//Show the ticket panel
|
|
/datum/admin_help/proc/TicketPanel()
|
|
var/list/dat = list("<html><head><title>Ticket #[id]</title></head>")
|
|
var/ref_src = "\ref[src]"
|
|
dat += "<h4>Admin Help Ticket #[id]: [LinkedReplyName(ref_src)]</h4>"
|
|
dat += "<b>State: "
|
|
switch(state)
|
|
if(AHELP_ACTIVE)
|
|
dat += "<font color='red'>OPEN</font>"
|
|
if(AHELP_RESOLVED)
|
|
dat += "<font color='green'>RESOLVED</font>"
|
|
if(AHELP_CLOSED)
|
|
dat += "CLOSED"
|
|
else
|
|
dat += "UNKNOWN"
|
|
dat += "</b>[GLOB.TAB][TicketHref("Refresh", ref_src)][GLOB.TAB][TicketHref("Re-Title", ref_src, "retitle")]"
|
|
if(state != AHELP_ACTIVE)
|
|
dat += "[GLOB.TAB][TicketHref("Reopen", ref_src, "reopen")]"
|
|
dat += "<br><br>Opened at: [gameTimestamp(wtime = opened_at)] (Approx [(world.time - opened_at) / 600] minutes ago)"
|
|
if(closed_at)
|
|
dat += "<br>Closed at: [gameTimestamp(wtime = closed_at)] (Approx [(world.time - closed_at) / 600] minutes ago)"
|
|
dat += "<br><br>"
|
|
if(initiator)
|
|
dat += "<b>Actions:</b> [FullMonty(ref_src)]<br>"
|
|
else
|
|
dat += "<b>DISCONNECTED</b>[GLOB.TAB][ClosureLinks(ref_src)]<br>"
|
|
dat += "<br><b>Log:</b><br><br>"
|
|
for(var/I in _interactions)
|
|
dat += "[I]<br>"
|
|
|
|
usr << browse(dat.Join(), "window=ahelp[id];size=620x480")
|
|
|
|
/datum/admin_help/proc/Retitle()
|
|
var/new_title = tgui_input_text(usr, "Enter a title for the ticket", "Rename Ticket", name)
|
|
if(new_title)
|
|
name = new_title
|
|
//not saying the original name cause it could be a long ass message
|
|
var/msg = "Ticket [TicketHref("#[id]")] titled [name] by [key_name_admin(usr)]"
|
|
message_admins(msg)
|
|
log_admin(msg)
|
|
TicketPanel() //we have to be here to do this
|
|
|
|
//Forwarded action from admin/Topic
|
|
/datum/admin_help/proc/Action(action)
|
|
testing("Ahelp action: [action]")
|
|
switch(action)
|
|
if("ticket")
|
|
TicketPanel()
|
|
if("retitle")
|
|
Retitle()
|
|
if("reject")
|
|
Reject()
|
|
if("reply")
|
|
usr.client.cmd_ahelp_reply(initiator)
|
|
if("icissue")
|
|
ICIssue()
|
|
if("close")
|
|
Close()
|
|
if("resolve")
|
|
Resolve()
|
|
if("handleissue")
|
|
HandleIssue()
|
|
if("reopen")
|
|
Reopen()
|
|
|
|
//
|
|
// TICKET STATCLICK
|
|
//
|
|
|
|
/obj/effect/statclick/ahelp
|
|
var/datum/admin_help/ahelp_datum
|
|
|
|
/obj/effect/statclick/ahelp/New(loc, datum/admin_help/AH)
|
|
ahelp_datum = AH
|
|
..(loc)
|
|
|
|
/obj/effect/statclick/ahelp/update()
|
|
return ..(ahelp_datum.name)
|
|
|
|
/obj/effect/statclick/ahelp/Click()
|
|
ahelp_datum.TicketPanel()
|
|
|
|
/obj/effect/statclick/ahelp/Destroy()
|
|
ahelp_datum = null
|
|
return ..()
|
|
|
|
//
|
|
// CLIENT PROCS
|
|
//
|
|
|
|
/client/verb/adminhelp(msg as text)
|
|
set category = "Admin"
|
|
set name = "Adminhelp"
|
|
|
|
if(say_disabled) //This is here to try to identify lag problems
|
|
to_chat(usr, "<span class='danger'>Speech is currently admin-disabled.</span>")
|
|
return
|
|
|
|
//handle muting and automuting
|
|
if(prefs.muted & MUTE_ADMINHELP)
|
|
to_chat(src, "<span class='danger'>Error: Admin-PM: You cannot send adminhelps (Muted).</span>")
|
|
return
|
|
if(handle_spam_prevention(msg,MUTE_ADMINHELP))
|
|
return
|
|
|
|
if(!msg)
|
|
return
|
|
|
|
//remove out adminhelp verb temporarily to prevent spamming of admins.
|
|
src.verbs -= /client/verb/adminhelp
|
|
spawn(1200)
|
|
src.verbs += /client/verb/adminhelp // 2 minute cool-down for adminhelps
|
|
|
|
feedback_add_details("admin_verb","Adminhelp") //If you are copy-pasting this, ensure the 2nd parameter is unique to the new proc!
|
|
if(current_ticket)
|
|
if(tgui_alert(usr, "You already have a ticket open. Is this for the same issue?","Duplicate?",list("Yes","No")) != "No")
|
|
if(current_ticket)
|
|
current_ticket.MessageNoRecipient(msg)
|
|
to_chat(usr, "<span class='adminnotice'>PM to-<b>Admins</b>: [msg]</span>")
|
|
return
|
|
else
|
|
to_chat(usr, "<span class='warning'>Ticket not found, creating new one...</span>")
|
|
else
|
|
current_ticket.AddInteraction("[key_name_admin(usr)] opened a new ticket.")
|
|
current_ticket.Close()
|
|
|
|
new /datum/admin_help(msg, src, FALSE)
|
|
|
|
//admin proc
|
|
/client/proc/cmd_admin_ticket_panel()
|
|
set name = "Show Ticket List"
|
|
set category = "Admin"
|
|
|
|
if(!check_rights(R_ADMIN|R_MOD|R_DEBUG|R_EVENT, TRUE))
|
|
return
|
|
|
|
var/browse_to
|
|
|
|
switch(tgui_input_list(usr, "Display which ticket list?", "List Choice", list("Active Tickets", "Closed Tickets", "Resolved Tickets")))
|
|
if("Active Tickets")
|
|
browse_to = AHELP_ACTIVE
|
|
if("Closed Tickets")
|
|
browse_to = AHELP_CLOSED
|
|
if("Resolved Tickets")
|
|
browse_to = AHELP_RESOLVED
|
|
else
|
|
return
|
|
|
|
GLOB.ahelp_tickets.BrowseTickets(browse_to)
|
|
|
|
//
|
|
// LOGGING
|
|
//
|
|
|
|
//Use this proc when an admin takes action that may be related to an open ticket on what
|
|
//what can be a client, ckey, or mob
|
|
/proc/admin_ticket_log(what, message)
|
|
var/client/C
|
|
var/mob/Mob = what
|
|
if(istype(Mob))
|
|
C = Mob.client
|
|
else
|
|
C = what
|
|
if(istype(C) && C.current_ticket)
|
|
C.current_ticket.AddInteraction(message)
|
|
return C.current_ticket
|
|
if(istext(what)) //ckey
|
|
var/datum/admin_help/AH = GLOB.ahelp_tickets.CKey2ActiveTicket(what)
|
|
if(AH)
|
|
AH.AddInteraction(message)
|
|
return AH
|
|
|
|
//
|
|
// HELPER PROCS
|
|
//
|
|
|
|
/proc/get_admin_counts(requiredflags = R_BAN)
|
|
. = list("total" = list(), "noflags" = list(), "afk" = list(), "stealth" = list(), "present" = list())
|
|
for(var/client/X in GLOB.admins)
|
|
.["total"] += X
|
|
if(requiredflags != 0 && !check_rights(rights_required = requiredflags, show_msg = FALSE, C = X))
|
|
.["noflags"] += X
|
|
else if(X.is_afk())
|
|
.["afk"] += X
|
|
else if(X.holder.fakekey)
|
|
.["stealth"] += X
|
|
else
|
|
.["present"] += X
|
|
|
|
/proc/send2irc_adminless_only(source, msg, requiredflags = R_BAN)
|
|
var/list/adm = get_admin_counts()
|
|
var/list/activemins = adm["present"]
|
|
. = activemins.len
|
|
if(. <= 0)
|
|
var/final = ""
|
|
var/list/afkmins = adm["afk"]
|
|
var/list/stealthmins = adm["stealth"]
|
|
var/list/powerlessmins = adm["noflags"]
|
|
var/list/allmins = adm["total"]
|
|
if(!afkmins.len && !stealthmins.len && !powerlessmins.len)
|
|
final = "[msg] - No admins online"
|
|
else
|
|
final = "[msg] - All admins stealthed\[[english_list(stealthmins)]\], AFK\[[english_list(afkmins)]\], or lacks +BAN\[[english_list(powerlessmins)]\]! Total: [allmins.len] "
|
|
send2irc(source,final)
|
|
|
|
/proc/ircadminwho()
|
|
var/list/message = list("Admins: ")
|
|
var/list/admin_keys = list()
|
|
for(var/client/C as anything in GLOB.admins)
|
|
admin_keys += "[C][C.holder.fakekey ? "(Stealth)" : ""][C.is_afk() ? "(AFK)" : ""]"
|
|
|
|
for(var/admin in admin_keys)
|
|
if(LAZYLEN(admin_keys) > 1)
|
|
message += ", [admin]"
|
|
else
|
|
message += "[admin]"
|
|
|
|
return jointext(message, "")
|
|
|
|
/proc/keywords_lookup(msg,irc)
|
|
|
|
//This is a list of words which are ignored by the parser when comparing message contents for names. MUST BE IN LOWER CASE!
|
|
var/list/adminhelp_ignored_words = list("unknown","the","a","an","of","monkey","alien","as", "i")
|
|
|
|
//explode the input msg into a list
|
|
var/list/msglist = splittext(msg, " ")
|
|
|
|
//generate keywords lookup
|
|
var/list/surnames = list()
|
|
var/list/forenames = list()
|
|
var/list/ckeys = list()
|
|
var/founds = ""
|
|
for(var/mob/M in mob_list)
|
|
var/list/indexing = list(M.real_name, M.name)
|
|
if(M.mind)
|
|
indexing += M.mind.name
|
|
|
|
for(var/string in indexing)
|
|
var/list/L = splittext(string, " ")
|
|
var/surname_found = 0
|
|
//surnames
|
|
for(var/i=L.len, i>=1, i--)
|
|
var/word = ckey(L[i])
|
|
if(word)
|
|
surnames[word] = M
|
|
surname_found = i
|
|
break
|
|
//forenames
|
|
for(var/i=1, i<surname_found, i++)
|
|
var/word = ckey(L[i])
|
|
if(word)
|
|
forenames[word] = M
|
|
//ckeys
|
|
ckeys[M.ckey] = M
|
|
|
|
var/ai_found = 0
|
|
msg = ""
|
|
var/list/mobs_found = list()
|
|
for(var/original_word in msglist)
|
|
var/word = ckey(original_word)
|
|
if(word)
|
|
if(!(word in adminhelp_ignored_words))
|
|
if(word == "ai")
|
|
ai_found = 1
|
|
else
|
|
var/mob/found = ckeys[word]
|
|
if(!found)
|
|
found = surnames[word]
|
|
if(!found)
|
|
found = forenames[word]
|
|
if(found)
|
|
if(!(found in mobs_found))
|
|
mobs_found += found
|
|
if(!ai_found && isAI(found))
|
|
ai_found = 1
|
|
var/is_antag = 0
|
|
if(found.mind && found.mind.special_role)
|
|
is_antag = 1
|
|
founds += "Name: [found.name]([found.real_name]) Ckey: [found.ckey] [is_antag ? "(Antag)" : null] "
|
|
msg += "[original_word]<font size='1' color='[is_antag ? "red" : "black"]'>(<A HREF='?_src_=holder;adminmoreinfo=\ref[found]'>?</A>|<A HREF='?_src_=holder;adminplayerobservefollow=\ref[found]'>F</A>)</font> "
|
|
continue
|
|
msg += "[original_word] "
|
|
if(irc)
|
|
if(founds == "")
|
|
return "Search Failed"
|
|
else
|
|
return founds
|
|
|
|
return msg
|