From f926bfad2cc4b029f4957a87147ae9c0a8915b60 Mon Sep 17 00:00:00 2001 From: Birdtalon Date: Sun, 1 Oct 2017 13:52:53 +0100 Subject: [PATCH 01/10] Initial commit, adds admin ticket system framework, styles and hooks into adminhelp system. --- code/__HELPERS/time.dm | 4 +- code/modules/admin/admin_verbs.dm | 10 +- code/modules/admin/tickets/admintickets.dm | 138 ++++++++++++++++++ code/modules/admin/tickets/adminticketsUI.dm | 116 +++++++++++++++ .../admin/tickets/adminticketsverbs.dm | 35 +++++ code/modules/admin/verbs/adminhelp.dm | 3 + code/modules/client/client procs.dm | 4 + goon/browserassets/css/browserOutput.css | 4 + nano/assets/nanoui.css | 2 +- nano/styles/_misc.less | 19 ++- paradise.dme | 3 + 11 files changed, 331 insertions(+), 7 deletions(-) create mode 100644 code/modules/admin/tickets/admintickets.dm create mode 100644 code/modules/admin/tickets/adminticketsUI.dm create mode 100644 code/modules/admin/tickets/adminticketsverbs.dm diff --git a/code/__HELPERS/time.dm b/code/__HELPERS/time.dm index 872f299479c..8e2be4ee516 100644 --- a/code/__HELPERS/time.dm +++ b/code/__HELPERS/time.dm @@ -29,7 +29,7 @@ /proc/time_stamp() return time2text(world.timeofday, "hh:mm:ss") - + /proc/gameTimestamp(format = "hh:mm:ss") // Get the game time in text return time2text(world.time - timezoneOffset + 432000, format) @@ -61,6 +61,6 @@ proc/isDay(var/month, var/day) */ /proc/stop_watch(wh) return round(0.1 * (TimeOfGame - wh), 0.1) - + /proc/month2number(month) return month_names.Find(month) \ No newline at end of file diff --git a/code/modules/admin/admin_verbs.dm b/code/modules/admin/admin_verbs.dm index 004cf77a990..28b2ed0d153 100644 --- a/code/modules/admin/admin_verbs.dm +++ b/code/modules/admin/admin_verbs.dm @@ -218,6 +218,12 @@ var/list/admin_verbs_snpc = list( /client/proc/customiseSNPC, /client/proc/hide_snpc_verbs ) +var/list/admin_verbs_ticket = list( + /client/proc/startadmintickets, + /client/proc/vvadmintickets, + /client/proc/openTicketUI, + /client/proc/generateTickets, +) /client/proc/on_holder_add() if(chatOutput && chatOutput.loaded) @@ -230,6 +236,7 @@ var/list/admin_verbs_snpc = list( verbs += /client/proc/togglebuildmodeself if(holder.rights & R_ADMIN) verbs += admin_verbs_admin + verbs += admin_verbs_ticket spawn(1) control_freak = 0 if(holder.rights & R_BAN) @@ -280,7 +287,8 @@ var/list/admin_verbs_snpc = list( admin_verbs_show_debug_verbs, /client/proc/readmin, admin_verbs_snpc, - /client/proc/hide_snpc_verbs + /client/proc/hide_snpc_verbs, + admin_verbs_ticket ) /client/proc/hide_verbs() diff --git a/code/modules/admin/tickets/admintickets.dm b/code/modules/admin/tickets/admintickets.dm new file mode 100644 index 00000000000..8f99c994037 --- /dev/null +++ b/code/modules/admin/tickets/admintickets.dm @@ -0,0 +1,138 @@ +/* +Admin ticket system by Birdtalon +*/ +//Global holder + +var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicketHolder + +//Defines +//Deciseconds until timeout +#define ADMIN_TICKET_TIMEOUT 100 +//Decisecions before opening another ticket +#define ADMIN_TICKET_DUPLICATE_COOLDOWN 300 + +//Status defines +#define ADMIN_TICKET_OPEN 1 +#define ADMIN_TICKET_CLOSED 2 +#define ADMIN_TICKET_RESOLVED 3 +#define ADMIN_TICKET_STALE 4 + +//Datum holding all tickets +/datum/adminTicketHolder + var/ticketCounter = 1 // Counts the tickets and used to assign the id number + var/list/allTickets = list() + +//Return the current ticket number ready to be called off. +/datum/adminTicketHolder/proc/getTicketCounter() + return ticketCounter + +//Return the ticket counter and increment +/datum/adminTicketHolder/proc/getTicketCounterAndInc() + var/C = ticketCounter + ticketCounter++ + return C + +//Set the ticket counter to a value +/datum/adminTicketHolder/proc/setTicketCounter(var/N as num) + ticketCounter = N + +/datum/adminTicketHolder/proc/purgeAllTickets() // Delete ALL tickets + QDEL_LIST(allTickets) + message_admins("[usr] purged all admin tickets!") + +/datum/adminTicketHolder/proc/closeAllOpenTickets() // Close all open tickets + for(var/i in allTickets) + var/datum/admin_ticket/T = i + T.ticketState = ADMIN_TICKET_CLOSED + +//Open a new ticket and populate details then add to the list of open tickets +/datum/adminTicketHolder/proc/newTicket(var/client/C, var/passedContent) + if(!C || !passedContent) + return + + //Check if the user has an open ticket already within the cooldown period, if so we don't create a new one and re-set the cooldown period + var/datum/admin_ticket/existingTicket = checkForOpenTicket(C) + if(existingTicket) + existingTicket.setCooldownPeriod() + to_chat(C, "Your ticket #[existingTicket.ticketNum] remains open!") + return + + var/datum/admin_ticket/T = new /datum/admin_ticket + T.ticketNum = getTicketCounterAndInc() + T.clientName = C + T.timeOpened = worldtime2text() + T.content = passedContent + T.locationSent = C.mob.loc + T.mobControlled = C.mob + T.ticketState = ADMIN_TICKET_OPEN + T.timeUntilStale = world.time + ADMIN_TICKET_TIMEOUT + T.setCooldownPeriod() + allTickets += T + + //Inform the user that they have opened a ticket + to_chat(C, "You have opened admin ticket number #[(globAdminTicketHolder.getTicketCounter() - 1)]! Please be patient and we will help you soon!") + + spawn() + T.beginStaleCount() + +//Set ticket state with key N to open +/datum/adminTicketHolder/proc/openTicket(var/N as num) + var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] + T.ticketState = ADMIN_TICKET_OPEN + +//Set ticket state with key N to resolved +/datum/adminTicketHolder/proc/resolveTicket(var/N as num) + var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] + T.ticketState = ADMIN_TICKET_RESOLVED + +//Set ticket state with key N to closed +/datum/adminTicketHolder/proc/closeTicket(var/N as num) + var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] + T.ticketState = ADMIN_TICKET_CLOSED + +//List Open Tickets in chat +/datum/adminTicketHolder/proc/listOpenTicketsToChat() + for(var/T in allTickets) + var/datum/admin_ticket/ticket = T + message_admins("Ticket #[ticket.ticketNum]: Opened by [ticket.clientName] at [ticket.timeOpened]: [ticket.content]") + +//Check if the user already has a ticket open and within the cooldown period. +/datum/adminTicketHolder/proc/checkForOpenTicket(var/client/C) + for(var/datum/admin_ticket/T in allTickets) + if(T.clientName == C && T.ticketState == ADMIN_TICKET_OPEN && (T.ticketCooldown > world.time)) + return T + return FALSE + +//Single admin ticket + +/datum/admin_ticket + var/ticketNum // Ticket number + var/clientName // Client which opened the ticket + var/timeOpened // Time the ticket was opened + var/content // content of the admin help + var/lastAdminResponse // Last admin who responded + var/lastResponseTime // When the admin last responded + var/locationSent // Location the player was when they send the ticket + var/mobControlled // Mob they were controlling + var/ticketState // State of the ticket, open, closed, resolved etc + var/timeUntilStale // When the ticket goes stale + var/ticketCooldown // Cooldown before allowing the user to open another ticket. + +/datum/admin_ticket/proc/beginStaleCount() + if(!src) + to_chat(world, "DEBUG: NO SRC") + return + while(world.time < timeUntilStale) + sleep(200) + to_chat(world, "DEBUG: CHECKING STATE OF TICKET [ticketNum]") + if(ticketState == ADMIN_TICKET_OPEN && world.time > timeUntilStale) + message_admins("Ticket #[ticketNum] has been open for [ADMIN_TICKET_TIMEOUT * 0.1] seconds. Changing status to stale.") + ticketState = ADMIN_TICKET_STALE + break + +/datum/admin_ticket/proc/setCooldownPeriod() + ticketCooldown = world.time + ADMIN_TICKET_DUPLICATE_COOLDOWN + +/datum/admin_ticket/proc/setLastAdminResponse(var/client/C) + lastAdminResponse = C + lastResponseTime = world.time \ No newline at end of file diff --git a/code/modules/admin/tickets/adminticketsUI.dm b/code/modules/admin/tickets/adminticketsUI.dm new file mode 100644 index 00000000000..3e93d60eda3 --- /dev/null +++ b/code/modules/admin/tickets/adminticketsUI.dm @@ -0,0 +1,116 @@ +/datum/adminTicketHolder/proc/returnUI(var/tab = ADMIN_TICKET_OPEN) + set name = "Open Ticket Interface" + set category = "Tickets" + +//dat + var/dat = "

Admin Tickets

" + + dat +="Refresh
Open TicketsResolved TicketsClosed Tickets" + if(tab == ADMIN_TICKET_OPEN) + dat += "

Open Tickets

" + dat += "" + dat +="" + + for(var/T in allTickets) + var/datum/admin_ticket/ticket = T + if(ticket.ticketState == ADMIN_TICKET_OPEN || ticket.ticketState == ADMIN_TICKET_STALE) + dat += "" + else + continue + + dat += "
ControlTicketDetail
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
" + + return dat + else if(tab == ADMIN_TICKET_RESOLVED) + dat += "

Resolved Tickets

" + dat += "" + dat +="" + + for(var/T in allTickets) + var/datum/admin_ticket/ticket = T + if(ticket.ticketState == ADMIN_TICKET_RESOLVED) + dat += "" + else + continue + + dat += "
ControlTicketDetail
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
" + + return dat + else if(tab == ADMIN_TICKET_CLOSED) + dat += "

Closed Tickets

" + dat += "" + dat +="" + + for(var/T in allTickets) + var/datum/admin_ticket/ticket = T + if(ticket.ticketState == ADMIN_TICKET_CLOSED) + dat += "" + else + continue + + dat += "
ControlTicketDetail
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
" + + return dat + +/datum/adminTicketHolder/proc/showUI(var/client/C, var/tab) + var/dat = null + dat = returnUI(tab) + var/datum/browser/popup = new(usr, "admintickets", "Admin Tickets", 1200, 600) + popup.set_content(dat) + popup.open() + +/datum/adminTicketHolder/proc/showDetailUI(var/client/C, var/ticketID) + var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[ticketID] + + var/dat = "

Admin Tickets

" + + dat += "

Ticket #[T.ticketNum]

" + + dat += "

[T.clientName] / [T.mobControlled] opened this ticket at [T.timeOpened] at location [T.locationSent]

" + dat += "

[T.content]

" + + dat += "Re-OpenResolveClose" + + var/datum/browser/popup = new(usr, "adminticketsdetail", "Admin Ticket #[T.ticketNum]", 1200, 600) + popup.set_content(dat) + popup.open() + +/datum/adminTicketHolder/Topic(href, href_list) + + if(href_list["refresh"]) + showUI(usr) + return + + if(href_list["showopen"]) + showUI(usr, ADMIN_TICKET_OPEN) + return + if(href_list["showresolved"]) + showUI(usr, ADMIN_TICKET_RESOLVED) + return + if(href_list["showclosed"]) + showUI(usr, ADMIN_TICKET_CLOSED) + return + + if(href_list["details"]) + var/indexNum = text2num(href_list["details"]) + showDetailUI(usr.client, indexNum) + return + + if(href_list["resolve"]) + var/indexNum = text2num(href_list["resolve"]) + globAdminTicketHolder.resolveTicket(indexNum) + message_admins("[usr.client] / ([usr]) resolved admin ticket number [indexNum]") + showUI(usr) + return + + if(href_list["close"]) + var/indexNum = text2num(href_list["close"]) + globAdminTicketHolder.closeTicket(indexNum) + message_admins("[usr.client] / ([usr]) closed admin ticket number [indexNum]") + showUI(usr) + return + + else if(href_list["reopen"]) + var/indexNum = text2num(href_list["reopen"]) + globAdminTicketHolder.openTicket(indexNum) + message_admins("[usr.client] / ([usr]) re-opened admin ticket number [indexNum]") \ No newline at end of file diff --git a/code/modules/admin/tickets/adminticketsverbs.dm b/code/modules/admin/tickets/adminticketsverbs.dm new file mode 100644 index 00000000000..dbb29832158 --- /dev/null +++ b/code/modules/admin/tickets/adminticketsverbs.dm @@ -0,0 +1,35 @@ +//Verbs + +/client/proc/startadmintickets() + set name = "Restart Admin Ticket System" + set category = "Tickets" + + if(!globAdminTicketHolder) + var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicketHolder + else + to_chat(world, "Already one running.") + +/client/proc/vvadmintickets() + set name = "Debug Admin Tickets" + set category = "Tickets" + + debug_variables(globAdminTicketHolder) + +/client/proc/openTicketUI() + + set name = "Open Ticket Interface" + set category = "Tickets" + + if(!holder) + return + if(!check_rights(R_ADMIN)) + return + + globAdminTicketHolder.showUI() + +/client/proc/generateTickets() + set name = "Generate Ticket" + set category = "Tickets" + var/testmsg = pick("REEEEEEE", "HELP ME I'm NOOB!!", "PLEASE ADMIN REVIVE ME", "IS THIS LEGIT?", "some1 killed me 4noraisen", "birdtalon is powergaming again") + + globAdminTicketHolder.newTicket(src, testmsg) diff --git a/code/modules/admin/verbs/adminhelp.dm b/code/modules/admin/verbs/adminhelp.dm index bf6575b6659..0c04730baed 100644 --- a/code/modules/admin/verbs/adminhelp.dm +++ b/code/modules/admin/verbs/adminhelp.dm @@ -122,6 +122,9 @@ var/list/adminhelp_ignored_words = list("unknown","the","a","an","of","monkey"," window_flash(X) to_chat(X, msg) + //Try to open a new adminticket and inform the user if they succed. + globAdminTicketHolder.newTicket(src, msg) + //show it to the person adminhelping too to_chat(src, "[selected_type]: [original_msg]") diff --git a/code/modules/client/client procs.dm b/code/modules/client/client procs.dm index 00402f2deb6..eec8a19cc8f 100644 --- a/code/modules/client/client procs.dm +++ b/code/modules/client/client procs.dm @@ -73,6 +73,10 @@ //Admin PM if(href_list["priv_msg"]) var/client/C = locate(href_list["priv_msg"]) + //Check if the person has a current open admin ticket + var/datum/admin_ticket/existingTicket = globAdminTicketHolder.checkForOpenTicket(C) + if(existingTicket) + existingTicket.setLastAdminResponse(usr) if(ismob(C)) //Old stuff can feed-in mobs instead of clients var/mob/M = C C = M.client diff --git a/goon/browserassets/css/browserOutput.css b/goon/browserassets/css/browserOutput.css index 967b88ae13a..bd6472f2315 100644 --- a/goon/browserassets/css/browserOutput.css +++ b/goon/browserassets/css/browserOutput.css @@ -379,3 +379,7 @@ h1.alert, h2.alert {color: #000000;} /* EMOJI STUFF */ .emoji {max-height: 16px; max-width: 16px} + +/* ADMIN TICKETS */ + +.adminticket {color: #3daf21; font-weight: bold} \ No newline at end of file diff --git a/nano/assets/nanoui.css b/nano/assets/nanoui.css index 9bba91a1376..eb04e819b6f 100644 --- a/nano/assets/nanoui.css +++ b/nano/assets/nanoui.css @@ -1,2 +1,2 @@ @font-face{font-family:FontAwesome;src:url(fontawesome-webfont.eot?v=4.5.0);src:url(fontawesome-webfont.eot?#iefix&v=4.5.0) format("embedded-opentype"),url(fontawesome-webfont.woff2?v=4.5.0) format("woff2"),url(fontawesome-webfont.woff?v=4.5.0) format("woff"),url(fontawesome-webfont.ttf?v=4.5.0) format("truetype"),url(fontawesome-webfont.svg?v=4.5.0#fontawesomeregular) format("svg");font-weight:400;font-style:normal}.fa{display:inline-block;font:normal normal normal 14px/1 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.fa-flip-horizontal,:root .fa-flip-vertical,:root .fa-rotate-90,:root .fa-rotate-180,:root 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-512px;overflow:hidden;zoom:4}#uiMap,#uiMapImage{position:absolute;width:256px;height:256px}#uiMapImage{bottom:1px;left:1px}#uiMapContent{position:absolute;bottom:-13.5px;left:0;width:256px;height:256px}#uiMapFooter{position:relative;clear:both}#uiContent{clear:both;padding:8px}#uiMapTooltip{position:absolute;right:10px;top:10px;border:1px solid #40628a;background-color:#272727;padding:8px;display:none;z-index:2}#uiLoadingNotice{position:relative;background:url(uiNoticeBackground.jpg) 50% 50%;color:#000;font-size:14px;font-style:italic;font-weight:700;padding:3px 4px;margin:4px 0} \ No newline at end of file diff --git a/nano/styles/_misc.less b/nano/styles/_misc.less index f54408f6e48..d8eaf8297b5 100644 --- a/nano/styles/_misc.less +++ b/nano/styles/_misc.less @@ -75,7 +75,7 @@ div.notice { float: left; white-space: nowrap; cursor: default !important; - + &.disabled { background: none; border: none; @@ -124,7 +124,7 @@ div.clock { background: none !important; color: #555 !important; } - + .uiLinkPendingIcon { position: absolute; width: 33%; @@ -176,4 +176,17 @@ div.clock { text-align: center; } /********************\ -\********************/ \ No newline at end of file +\********************/ + +/*****************\ +\**ADMINTICKETS***/ + +table.admintickets { + border-style: solid; + border: 2px; +} + +tr.admintickets { + border-style: solid; + border-bottom: 2px; +} \ No newline at end of file diff --git a/paradise.dme b/paradise.dme index 96e55cfe1cd..70bb5cbf6cc 100644 --- a/paradise.dme +++ b/paradise.dme @@ -1039,6 +1039,9 @@ #include "code\modules\admin\watchlist.dm" #include "code\modules\admin\DB ban\functions.dm" #include "code\modules\admin\permissionverbs\permissionedit.dm" +#include "code\modules\admin\tickets\admintickets.dm" +#include "code\modules\admin\tickets\adminticketsUI.dm" +#include "code\modules\admin\tickets\adminticketsverbs.dm" #include "code\modules\admin\verbs\adminhelp.dm" #include "code\modules\admin\verbs\adminjump.dm" #include "code\modules\admin\verbs\adminpm.dm" From 98d9919712fc7f9795f60d62f8517dc62ba704e1 Mon Sep 17 00:00:00 2001 From: Birdtalon Date: Sun, 1 Oct 2017 15:37:38 +0100 Subject: [PATCH 02/10] styling and update --- code/modules/admin/tickets/admintickets.dm | 20 ++++++-- code/modules/admin/tickets/adminticketsUI.dm | 49 ++++++++++++++----- .../admin/tickets/adminticketsverbs.dm | 14 +++++- code/modules/client/client procs.dm | 2 +- 4 files changed, 66 insertions(+), 19 deletions(-) diff --git a/code/modules/admin/tickets/admintickets.dm b/code/modules/admin/tickets/admintickets.dm index 8f99c994037..b9b998fecba 100644 --- a/code/modules/admin/tickets/admintickets.dm +++ b/code/modules/admin/tickets/admintickets.dm @@ -7,7 +7,7 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke //Defines //Deciseconds until timeout -#define ADMIN_TICKET_TIMEOUT 100 +#define ADMIN_TICKET_TIMEOUT 3000 //Decisecions before opening another ticket #define ADMIN_TICKET_DUPLICATE_COOLDOWN 300 @@ -38,7 +38,8 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke /datum/adminTicketHolder/proc/purgeAllTickets() // Delete ALL tickets QDEL_LIST(allTickets) - message_admins("[usr] purged all admin tickets!") + message_admins("[usr.client] purged all admin tickets!") + ticketCounter = 1 /datum/adminTicketHolder/proc/closeAllOpenTickets() // Close all open tickets for(var/i in allTickets) @@ -120,11 +121,9 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke /datum/admin_ticket/proc/beginStaleCount() if(!src) - to_chat(world, "DEBUG: NO SRC") return while(world.time < timeUntilStale) sleep(200) - to_chat(world, "DEBUG: CHECKING STATE OF TICKET [ticketNum]") if(ticketState == ADMIN_TICKET_OPEN && world.time > timeUntilStale) message_admins("Ticket #[ticketNum] has been open for [ADMIN_TICKET_TIMEOUT * 0.1] seconds. Changing status to stale.") ticketState = ADMIN_TICKET_STALE @@ -135,4 +134,15 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke /datum/admin_ticket/proc/setLastAdminResponse(var/client/C) lastAdminResponse = C - lastResponseTime = world.time \ No newline at end of file + lastResponseTime = worldtime2text() + +/datum/admin_ticket/proc/state2text() + switch(ticketState) + if(ADMIN_TICKET_OPEN) + return "OPEN" + if(ADMIN_TICKET_RESOLVED) + return "RESOLVED" + if(ADMIN_TICKET_CLOSED) + return "CLOSED" + if(ADMIN_TICKET_STALE) + return "STALE" \ No newline at end of file diff --git a/code/modules/admin/tickets/adminticketsUI.dm b/code/modules/admin/tickets/adminticketsUI.dm index 3e93d60eda3..4c30cd109dd 100644 --- a/code/modules/admin/tickets/adminticketsUI.dm +++ b/code/modules/admin/tickets/adminticketsUI.dm @@ -8,19 +8,35 @@ dat +="Refresh
Open TicketsResolved TicketsClosed Tickets" if(tab == ADMIN_TICKET_OPEN) dat += "

Open Tickets

" - dat += "" - dat +="" - + dat += "
ControlTicketDetail
" + dat +="" + if(tab == ADMIN_TICKET_OPEN) for(var/T in allTickets) var/datum/admin_ticket/ticket = T if(ticket.ticketState == ADMIN_TICKET_OPEN || ticket.ticketState == ADMIN_TICKET_STALE) dat += "" else continue + else if(tab == ADMIN_TICKET_RESOLVED) + dat += "

Resolved Tickets

" + for(var/T in allTickets) + var/datum/admin_ticket/ticket = T + if(ticket.ticketState == ADMIN_TICKET_RESOLVED) + dat += "" + else + continue + else if(tab == ADMIN_TICKET_CLOSED) + dat += "

Closed Tickets

" + for(var/T in allTickets) + var/datum/admin_ticket/ticket = T + if(ticket.ticketState == ADMIN_TICKET_CLOSED) + dat += "" + else + continue - dat += "
ControlTicketDetail
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
" + dat += "" - return dat +/* return dat else if(tab == ADMIN_TICKET_RESOLVED) dat += "

Resolved Tickets

" dat += "" @@ -35,7 +51,7 @@ dat += "
" - return dat + else if(tab == ADMIN_TICKET_CLOSED) dat += "

Closed Tickets

" dat += "" @@ -49,8 +65,8 @@ continue dat += "
" - - return dat +*/ + return dat /datum/adminTicketHolder/proc/showUI(var/client/C, var/tab) var/dat = null @@ -61,16 +77,22 @@ /datum/adminTicketHolder/proc/showDetailUI(var/client/C, var/ticketID) var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[ticketID] + var/status = "[T.state2text()]" var/dat = "

Admin Tickets

" + dat +="Refresh" + dat += "

Ticket #[T.ticketNum]

" - dat += "

[T.clientName] / [T.mobControlled] opened this ticket at [T.timeOpened] at location [T.locationSent]

" + dat += "

[T.clientName] / [T.mobControlled] opened this ticket at [T.timeOpened] at location [T.locationSent]

" + dat += "

Ticket Status: [status]" dat += "

[T.content]

" dat += "Re-OpenResolveClose" + dat += "Last Admin Response: [T.lastAdminResponse] at [T.lastResponseTime]" + var/datum/browser/popup = new(usr, "adminticketsdetail", "Admin Ticket #[T.ticketNum]", 1200, 600) popup.set_content(dat) popup.open() @@ -81,6 +103,11 @@ showUI(usr) return + if(href_list["refreshdetail"]) + var/indexNum = text2num(href_list["refreshdetail"]) + showDetailUI(usr, indexNum) + return + if(href_list["showopen"]) showUI(usr, ADMIN_TICKET_OPEN) return @@ -100,14 +127,14 @@ var/indexNum = text2num(href_list["resolve"]) globAdminTicketHolder.resolveTicket(indexNum) message_admins("[usr.client] / ([usr]) resolved admin ticket number [indexNum]") - showUI(usr) + showUI(usr, ADMIN_TICKET_RESOLVED) return if(href_list["close"]) var/indexNum = text2num(href_list["close"]) globAdminTicketHolder.closeTicket(indexNum) message_admins("[usr.client] / ([usr]) closed admin ticket number [indexNum]") - showUI(usr) + showUI(usr, ADMIN_TICKET_CLOSED) return else if(href_list["reopen"]) diff --git a/code/modules/admin/tickets/adminticketsverbs.dm b/code/modules/admin/tickets/adminticketsverbs.dm index dbb29832158..1c3749638ff 100644 --- a/code/modules/admin/tickets/adminticketsverbs.dm +++ b/code/modules/admin/tickets/adminticketsverbs.dm @@ -4,10 +4,20 @@ set name = "Restart Admin Ticket System" set category = "Tickets" + if(!holder) + return + + if(!check_rights(R_DEBUG)) + return + if(!globAdminTicketHolder) var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicketHolder else - to_chat(world, "Already one running.") + if(alert("Are you sure you want to reboot the admin ticket system?",,"Yes","No") != "Yes") + return + message_admins("Restarting Admin Ticket System!") + globAdminTicketHolder = new /datum/adminTicketHolder + message_admins("Admin Ticket System Restarted!") /client/proc/vvadmintickets() set name = "Debug Admin Tickets" @@ -32,4 +42,4 @@ set category = "Tickets" var/testmsg = pick("REEEEEEE", "HELP ME I'm NOOB!!", "PLEASE ADMIN REVIVE ME", "IS THIS LEGIT?", "some1 killed me 4noraisen", "birdtalon is powergaming again") - globAdminTicketHolder.newTicket(src, testmsg) + globAdminTicketHolder.newTicket(src, testmsg) \ No newline at end of file diff --git a/code/modules/client/client procs.dm b/code/modules/client/client procs.dm index eec8a19cc8f..ddea7526314 100644 --- a/code/modules/client/client procs.dm +++ b/code/modules/client/client procs.dm @@ -76,7 +76,7 @@ //Check if the person has a current open admin ticket var/datum/admin_ticket/existingTicket = globAdminTicketHolder.checkForOpenTicket(C) if(existingTicket) - existingTicket.setLastAdminResponse(usr) + existingTicket.setLastAdminResponse(usr.client) if(ismob(C)) //Old stuff can feed-in mobs instead of clients var/mob/M = C C = M.client From 6936306786a78846cbbe8861022a28fc5b84afff Mon Sep 17 00:00:00 2001 From: Birdtalon Date: Sun, 1 Oct 2017 16:05:56 +0100 Subject: [PATCH 03/10] updates, removal of repeats --- code/modules/admin/admin_verbs.dm | 1 - code/modules/admin/tickets/admintickets.dm | 2 +- code/modules/admin/tickets/adminticketsUI.dm | 46 ++++--------------- .../admin/tickets/adminticketsverbs.dm | 10 +--- nano/assets/nanoui.css | 2 +- nano/styles/_lists.less | 9 ++++ nano/styles/_misc.less | 15 +----- 7 files changed, 21 insertions(+), 64 deletions(-) diff --git a/code/modules/admin/admin_verbs.dm b/code/modules/admin/admin_verbs.dm index 28b2ed0d153..de5a2041f97 100644 --- a/code/modules/admin/admin_verbs.dm +++ b/code/modules/admin/admin_verbs.dm @@ -222,7 +222,6 @@ var/list/admin_verbs_ticket = list( /client/proc/startadmintickets, /client/proc/vvadmintickets, /client/proc/openTicketUI, - /client/proc/generateTickets, ) /client/proc/on_holder_add() diff --git a/code/modules/admin/tickets/admintickets.dm b/code/modules/admin/tickets/admintickets.dm index b9b998fecba..d6fff9494a5 100644 --- a/code/modules/admin/tickets/admintickets.dm +++ b/code/modules/admin/tickets/admintickets.dm @@ -63,7 +63,7 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke T.clientName = C T.timeOpened = worldtime2text() T.content = passedContent - T.locationSent = C.mob.loc + T.locationSent = C.mob.loc.loc.name T.mobControlled = C.mob T.ticketState = ADMIN_TICKET_OPEN T.timeUntilStale = world.time + ADMIN_TICKET_TIMEOUT diff --git a/code/modules/admin/tickets/adminticketsUI.dm b/code/modules/admin/tickets/adminticketsUI.dm index 4c30cd109dd..3a4db677d4a 100644 --- a/code/modules/admin/tickets/adminticketsUI.dm +++ b/code/modules/admin/tickets/adminticketsUI.dm @@ -8,13 +8,13 @@ dat +="Refresh
Open TicketsResolved TicketsClosed Tickets" if(tab == ADMIN_TICKET_OPEN) dat += "

Open Tickets

" - dat += "" - dat +="" + dat += "
ControlTicketDetail
" + dat +="" if(tab == ADMIN_TICKET_OPEN) for(var/T in allTickets) var/datum/admin_ticket/ticket = T if(ticket.ticketState == ADMIN_TICKET_OPEN || ticket.ticketState == ADMIN_TICKET_STALE) - dat += "" + dat += "" else continue else if(tab == ADMIN_TICKET_RESOLVED) @@ -22,7 +22,7 @@ for(var/T in allTickets) var/datum/admin_ticket/ticket = T if(ticket.ticketState == ADMIN_TICKET_RESOLVED) - dat += "" + dat += "" else continue else if(tab == ADMIN_TICKET_CLOSED) @@ -30,42 +30,12 @@ for(var/T in allTickets) var/datum/admin_ticket/ticket = T if(ticket.ticketState == ADMIN_TICKET_CLOSED) - dat += "" + dat += "" else continue dat += "
ControlTicketDetail
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
" -/* return dat - else if(tab == ADMIN_TICKET_RESOLVED) - dat += "

Resolved Tickets

" - dat += "" - dat +="" - - for(var/T in allTickets) - var/datum/admin_ticket/ticket = T - if(ticket.ticketState == ADMIN_TICKET_RESOLVED) - dat += "" - else - continue - - dat += "
ControlTicketDetail
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
" - - - else if(tab == ADMIN_TICKET_CLOSED) - dat += "

Closed Tickets

" - dat += "" - dat +="" - - for(var/T in allTickets) - var/datum/admin_ticket/ticket = T - if(ticket.ticketState == ADMIN_TICKET_CLOSED) - dat += "" - else - continue - - dat += "
ControlTicketDetail
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
" -*/ return dat /datum/adminTicketHolder/proc/showUI(var/client/C, var/tab) @@ -93,7 +63,7 @@ dat += "Last Admin Response: [T.lastAdminResponse] at [T.lastResponseTime]" - var/datum/browser/popup = new(usr, "adminticketsdetail", "Admin Ticket #[T.ticketNum]", 1200, 600) + var/datum/browser/popup = new(usr, "adminticketsdetail", "Admin Ticket #[T.ticketNum]", 800, 600) popup.set_content(dat) popup.open() @@ -127,14 +97,14 @@ var/indexNum = text2num(href_list["resolve"]) globAdminTicketHolder.resolveTicket(indexNum) message_admins("[usr.client] / ([usr]) resolved admin ticket number [indexNum]") - showUI(usr, ADMIN_TICKET_RESOLVED) + showUI(usr) return if(href_list["close"]) var/indexNum = text2num(href_list["close"]) globAdminTicketHolder.closeTicket(indexNum) message_admins("[usr.client] / ([usr]) closed admin ticket number [indexNum]") - showUI(usr, ADMIN_TICKET_CLOSED) + showUI(usr) return else if(href_list["reopen"]) diff --git a/code/modules/admin/tickets/adminticketsverbs.dm b/code/modules/admin/tickets/adminticketsverbs.dm index 1c3749638ff..af81f82bb5f 100644 --- a/code/modules/admin/tickets/adminticketsverbs.dm +++ b/code/modules/admin/tickets/adminticketsverbs.dm @@ -21,7 +21,6 @@ /client/proc/vvadmintickets() set name = "Debug Admin Tickets" - set category = "Tickets" debug_variables(globAdminTicketHolder) @@ -35,11 +34,4 @@ if(!check_rights(R_ADMIN)) return - globAdminTicketHolder.showUI() - -/client/proc/generateTickets() - set name = "Generate Ticket" - set category = "Tickets" - var/testmsg = pick("REEEEEEE", "HELP ME I'm NOOB!!", "PLEASE ADMIN REVIVE ME", "IS THIS LEGIT?", "some1 killed me 4noraisen", "birdtalon is powergaming again") - - globAdminTicketHolder.newTicket(src, testmsg) \ No newline at end of file + globAdminTicketHolder.showUI() \ No newline at end of file diff --git a/nano/assets/nanoui.css b/nano/assets/nanoui.css index eb04e819b6f..ae36f40076b 100644 --- a/nano/assets/nanoui.css +++ b/nano/assets/nanoui.css @@ -1,2 +1,2 @@ @font-face{font-family:FontAwesome;src:url(fontawesome-webfont.eot?v=4.5.0);src:url(fontawesome-webfont.eot?#iefix&v=4.5.0) format("embedded-opentype"),url(fontawesome-webfont.woff2?v=4.5.0) format("woff2"),url(fontawesome-webfont.woff?v=4.5.0) format("woff"),url(fontawesome-webfont.ttf?v=4.5.0) format("truetype"),url(fontawesome-webfont.svg?v=4.5.0#fontawesomeregular) format("svg");font-weight:400;font-style:normal}.fa{display:inline-block;font:normal normal normal 14px/1 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-512px;overflow:hidden;zoom:4}#uiMap,#uiMapImage{position:absolute;width:256px;height:256px}#uiMapImage{bottom:1px;left:1px}#uiMapContent{position:absolute;bottom:-13.5px;left:0;width:256px;height:256px}#uiMapFooter{position:relative;clear:both}#uiContent{clear:both;padding:8px}#uiMapTooltip{position:absolute;right:10px;top:10px;border:1px solid #40628a;background-color:#272727;padding:8px;display:none;z-index:2}#uiLoadingNotice{position:relative;background:url(uiNoticeBackground.jpg) 50% 50%;color:#000;font-size:14px;font-style:italic;font-weight:700;padding:3px 4px;margin:4px 0} \ No newline at end of file diff --git a/nano/styles/_lists.less b/nano/styles/_lists.less index 75ec81911bd..931a16589df 100644 --- a/nano/styles/_lists.less +++ b/nano/styles/_lists.less @@ -26,6 +26,15 @@ table.pmon td, table.pmon th { padding: 0px 5px 0px 5px; } +table.adminticket { + border-bottom: 1px dotted black; +} + +tr.adminticket { + border-bottom: 1px dotted black; + padding: 0px 5px 0px 5px; +} + /* Table styling for the crew manifest */ .manifest-header(@color: #666) { background: @color; diff --git a/nano/styles/_misc.less b/nano/styles/_misc.less index d8eaf8297b5..17af95368ce 100644 --- a/nano/styles/_misc.less +++ b/nano/styles/_misc.less @@ -176,17 +176,4 @@ div.clock { text-align: center; } /********************\ -\********************/ - -/*****************\ -\**ADMINTICKETS***/ - -table.admintickets { - border-style: solid; - border: 2px; -} - -tr.admintickets { - border-style: solid; - border-bottom: 2px; -} \ No newline at end of file +\********************/ \ No newline at end of file From 550db127179800ca1ff46aba7fb0846bbc9e7ed7 Mon Sep 17 00:00:00 2001 From: Birdtalon Date: Sun, 1 Oct 2017 23:18:51 +0100 Subject: [PATCH 04/10] user feedback, updates adminhelp string, replying to a ticket stops stale counter --- code/__DEFINES/preferences.dm | 1 + code/modules/admin/admin.dm | 7 +++ code/modules/admin/admin_verbs.dm | 15 ++++++ code/modules/admin/tickets/admintickets.dm | 31 ++++++++---- code/modules/admin/tickets/adminticketsUI.dm | 51 ++++++++++++++------ code/modules/admin/topic.dm | 6 +++ code/modules/admin/verbs/adminhelp.dm | 3 +- nano/assets/nanoui.css | 2 +- nano/styles/_lists.less | 6 +-- 9 files changed, 92 insertions(+), 30 deletions(-) diff --git a/code/__DEFINES/preferences.dm b/code/__DEFINES/preferences.dm index 05200eea7dd..b59b2a94182 100644 --- a/code/__DEFINES/preferences.dm +++ b/code/__DEFINES/preferences.dm @@ -25,6 +25,7 @@ #define MEMBER_PUBLIC 8192 #define CHAT_NO_ADMINLOGS 16384 #define DONATOR_PUBLIC 32768 +#define CHAT_NO_TICKETLOGS 65536 #define TOGGLES_DEFAULT (CHAT_OOC|CHAT_DEAD|CHAT_GHOSTEARS|CHAT_GHOSTSIGHT|CHAT_PRAYER|CHAT_RADIO|CHAT_ATTACKLOGS|CHAT_LOOC|MEMBER_PUBLIC|DONATOR_PUBLIC) diff --git a/code/modules/admin/admin.dm b/code/modules/admin/admin.dm index d05cc25a476..cf8b36b539e 100644 --- a/code/modules/admin/admin.dm +++ b/code/modules/admin/admin.dm @@ -21,6 +21,13 @@ var/global/nologevent = 0 var/msg = rendered to_chat(C, msg) +/proc/message_adminTicket(var/msg) + msg = "ADMIN TICKET: [msg]" + for(var/client/C in admins) + if(R_ADMIN & C.holder.rights) + if(C.prefs && !(C.prefs.toggles & CHAT_NO_TICKETLOGS)) + to_chat(C, msg) + ///////////////////////////////////////////////////////////////////////////////////////////////Panels diff --git a/code/modules/admin/admin_verbs.dm b/code/modules/admin/admin_verbs.dm index de5a2041f97..f3e7ea1f739 100644 --- a/code/modules/admin/admin_verbs.dm +++ b/code/modules/admin/admin_verbs.dm @@ -222,6 +222,7 @@ var/list/admin_verbs_ticket = list( /client/proc/startadmintickets, /client/proc/vvadmintickets, /client/proc/openTicketUI, + /client/proc/toggleticketlogs ) /client/proc/on_holder_add() @@ -924,6 +925,20 @@ var/list/admin_verbs_ticket = list( else to_chat(usr, "You now will get admin log messages.") +/client/proc/toggleticketlogs() + set name = "Toggle Admin Ticket Messgaes" + set category = "Preferences" + + if(!check_rights(R_ADMIN)) + return + + prefs.toggles ^= CHAT_NO_TICKETLOGS + prefs.save_preferences(src) + if(prefs.toggles & CHAT_NO_TICKETLOGS) + to_chat(usr, "You now won't get admin ticket messages.") + else + to_chat(usr, "You now will get admin ticket messages.") + /client/proc/toggledrones() set name = "Toggle Maintenance Drones" set category = "Server" diff --git a/code/modules/admin/tickets/admintickets.dm b/code/modules/admin/tickets/admintickets.dm index d6fff9494a5..2582aa18e98 100644 --- a/code/modules/admin/tickets/admintickets.dm +++ b/code/modules/admin/tickets/admintickets.dm @@ -6,10 +6,10 @@ Admin ticket system by Birdtalon var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicketHolder //Defines -//Deciseconds until timeout +//Deciseconds until ticket becomes stale if unanswered. #define ADMIN_TICKET_TIMEOUT 3000 -//Decisecions before opening another ticket -#define ADMIN_TICKET_DUPLICATE_COOLDOWN 300 +//Decisecions before opening another ticket. +#define ADMIN_TICKET_DUPLICATE_COOLDOWN 1200 //Status defines #define ADMIN_TICKET_OPEN 1 @@ -38,7 +38,7 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke /datum/adminTicketHolder/proc/purgeAllTickets() // Delete ALL tickets QDEL_LIST(allTickets) - message_admins("[usr.client] purged all admin tickets!") + message_adminTicket("[usr.client] purged all admin tickets!") ticketCounter = 1 /datum/adminTicketHolder/proc/closeAllOpenTickets() // Close all open tickets @@ -79,23 +79,29 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke //Set ticket state with key N to open /datum/adminTicketHolder/proc/openTicket(var/N as num) var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] - T.ticketState = ADMIN_TICKET_OPEN + if(T.ticketState != ADMIN_TICKET_OPEN) + T.ticketState = ADMIN_TICKET_OPEN + return TRUE //Set ticket state with key N to resolved /datum/adminTicketHolder/proc/resolveTicket(var/N as num) var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] - T.ticketState = ADMIN_TICKET_RESOLVED + if(T.ticketState != ADMIN_TICKET_RESOLVED) + T.ticketState = ADMIN_TICKET_RESOLVED + return TRUE //Set ticket state with key N to closed /datum/adminTicketHolder/proc/closeTicket(var/N as num) var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] - T.ticketState = ADMIN_TICKET_CLOSED + if(T.ticketState != ADMIN_TICKET_CLOSED) + T.ticketState = ADMIN_TICKET_CLOSED + return TRUE //List Open Tickets in chat /datum/adminTicketHolder/proc/listOpenTicketsToChat() for(var/T in allTickets) var/datum/admin_ticket/ticket = T - message_admins("Ticket #[ticket.ticketNum]: Opened by [ticket.clientName] at [ticket.timeOpened]: [ticket.content]") + message_adminTicket("Ticket #[ticket.ticketNum]: Opened by [ticket.clientName] at [ticket.timeOpened]: [ticket.content]") //Check if the user already has a ticket open and within the cooldown period. /datum/adminTicketHolder/proc/checkForOpenTicket(var/client/C) @@ -104,6 +110,11 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke return T return FALSE +//return the client of a ticket number +/datum/adminTicketHolder/proc/returnClient(var/N as num) + var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] + return T.clientName + //Single admin ticket /datum/admin_ticket @@ -122,10 +133,10 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke /datum/admin_ticket/proc/beginStaleCount() if(!src) return - while(world.time < timeUntilStale) + while(world.time < timeUntilStale && !lastAdminResponse) sleep(200) if(ticketState == ADMIN_TICKET_OPEN && world.time > timeUntilStale) - message_admins("Ticket #[ticketNum] has been open for [ADMIN_TICKET_TIMEOUT * 0.1] seconds. Changing status to stale.") + message_adminTicket("Ticket #[ticketNum] has been open for [ADMIN_TICKET_TIMEOUT * 0.1] seconds. Changing status to stale.") ticketState = ADMIN_TICKET_STALE break diff --git a/code/modules/admin/tickets/adminticketsUI.dm b/code/modules/admin/tickets/adminticketsUI.dm index 3a4db677d4a..32055cd6acc 100644 --- a/code/modules/admin/tickets/adminticketsUI.dm +++ b/code/modules/admin/tickets/adminticketsUI.dm @@ -59,9 +59,11 @@ dat += "

Ticket Status: [status]" dat += "

[T.content]

" - dat += "Re-OpenResolveClose" - - dat += "Last Admin Response: [T.lastAdminResponse] at [T.lastResponseTime]" + dat += "Re-OpenResolveClose
" + if(T.lastAdminResponse) + dat += "Last Admin Response: [T.lastAdminResponse] at [T.lastResponseTime]" + else + dat +="No Admin Response" var/datum/browser/popup = new(usr, "adminticketsdetail", "Admin Ticket #[T.ticketNum]", 800, 600) popup.set_content(dat) @@ -95,19 +97,38 @@ if(href_list["resolve"]) var/indexNum = text2num(href_list["resolve"]) - globAdminTicketHolder.resolveTicket(indexNum) - message_admins("[usr.client] / ([usr]) resolved admin ticket number [indexNum]") - showUI(usr) - return + if(globAdminTicketHolder.resolveTicket(indexNum)) + message_adminTicket("[usr.client] / ([usr]) resolved admin ticket number [indexNum]") + to_chat(returnClient(indexNum), "Your admin ticket has now been resolved.") + showUI(usr) if(href_list["close"]) var/indexNum = text2num(href_list["close"]) - globAdminTicketHolder.closeTicket(indexNum) - message_admins("[usr.client] / ([usr]) closed admin ticket number [indexNum]") - showUI(usr) - return + if(globAdminTicketHolder.closeTicket(indexNum)) + message_adminTicket("[usr.client] / ([usr]) closed admin ticket number [indexNum]") + to_chat(returnClient(indexNum), "- AdminHelp Rejected! -") + to_chat(returnClient(indexNum), "Please try to be calm, clear, and descriptive in admin helps, do not assume the admin has seen any related events, and clearly state the names of anybody you are reporting. If you asked a question, please ensure it was clear what you were asking.") + to_chat(returnClient(indexNum), "Your ticket has now been closed.") + showUI(usr) - else if(href_list["reopen"]) - var/indexNum = text2num(href_list["reopen"]) - globAdminTicketHolder.openTicket(indexNum) - message_admins("[usr.client] / ([usr]) re-opened admin ticket number [indexNum]") \ No newline at end of file + if(href_list["detailresolve"]) + var/indexNum = text2num(href_list["detailresolve"]) + if(globAdminTicketHolder.resolveTicket(indexNum)) + message_adminTicket("[usr.client] / ([usr]) resolved admin ticket number [indexNum]") + to_chat(returnClient(indexNum), "Your admin ticket has now been resolved.") + showDetailUI(usr, indexNum) + + if(href_list["detailclose"]) + var/indexNum = text2num(href_list["detailclose"]) + if(globAdminTicketHolder.closeTicket(indexNum)) + message_adminTicket("[usr.client] / ([usr]) closed admin ticket number [indexNum]") + to_chat(returnClient(indexNum), "- AdminHelp Rejected! -") + to_chat(returnClient(indexNum), "Please try to be calm, clear, and descriptive in admin helps, do not assume the admin has seen any related events, and clearly state the names of anybody you are reporting. If you asked a question, please ensure it was clear what you were asking.") + to_chat(returnClient(indexNum), "Your ticket has now been closed.") + showDetailUI(usr, indexNum) + + if(href_list["detailreopen"]) + var/indexNum = text2num(href_list["detailreopen"]) + if(globAdminTicketHolder.openTicket(indexNum)) + message_adminTicket("[usr.client] / ([usr]) re-opened admin ticket number [indexNum]") + showDetailUI(usr, indexNum) \ No newline at end of file diff --git a/code/modules/admin/topic.dm b/code/modules/admin/topic.dm index 3aabfd3150a..4bab47466a0 100644 --- a/code/modules/admin/topic.dm +++ b/code/modules/admin/topic.dm @@ -26,6 +26,12 @@ message_admins("[key_name_admin(usr)] rejected [key_name_admin(C.mob)]'s admin help") log_admin("[key_name(usr)] rejected [key_name(C.mob)]'s admin help") + if(href_list["openadminticket"]) + if(!check_rights(R_ADMIN)) + return + var/ticketID = text2num(href_list["openadminticket"]) + globAdminTicketHolder.showDetailUI(usr, ticketID) + if(href_list["stickyban"]) stickyban(href_list["stickyban"],href_list) diff --git a/code/modules/admin/verbs/adminhelp.dm b/code/modules/admin/verbs/adminhelp.dm index 0c04730baed..aecf78f6bd7 100644 --- a/code/modules/admin/verbs/adminhelp.dm +++ b/code/modules/admin/verbs/adminhelp.dm @@ -115,7 +115,8 @@ var/list/adminhelp_ignored_words = list("unknown","the","a","an","of","monkey"," X << 'sound/effects/adminhelp.ogg' to_chat(X, msg) if("Adminhelp") - msg = "[selected_type]: [key_name(src, 1, 1, selected_type)] (?) (PP) (VV) (SM) ([admin_jump_link(mob)]) (CA) (REJT) [ai_found ? " (CL)" : ""] (TAKE) : [msg]" + var/ticketNum = globAdminTicketHolder.getTicketCounter() + msg = "[selected_type]: [key_name(src, 1, 1, selected_type)] (?) (PP) (VV) (SM) ([admin_jump_link(mob)]) (CA) (TICKET) [ai_found ? " (CL)" : ""] : [msg]" for(var/client/X in modholders + adminholders) if(X.prefs.sound & SOUND_ADMINHELP) X << 'sound/effects/adminhelp.ogg' diff --git a/nano/assets/nanoui.css b/nano/assets/nanoui.css index ae36f40076b..67c73a2e6e7 100644 --- a/nano/assets/nanoui.css +++ b/nano/assets/nanoui.css @@ -1,2 +1,2 @@ @font-face{font-family:FontAwesome;src:url(fontawesome-webfont.eot?v=4.5.0);src:url(fontawesome-webfont.eot?#iefix&v=4.5.0) format("embedded-opentype"),url(fontawesome-webfont.woff2?v=4.5.0) format("woff2"),url(fontawesome-webfont.woff?v=4.5.0) format("woff"),url(fontawesome-webfont.ttf?v=4.5.0) format("truetype"),url(fontawesome-webfont.svg?v=4.5.0#fontawesomeregular) format("svg");font-weight:400;font-style:normal}.fa{display:inline-block;font:normal normal normal 14px/1 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infinite steps(8)}@-webkit-keyframes a{0%{-webkit-transform:rotate(0deg);transform:rotate(0deg)}to{-webkit-transform:rotate(359deg);transform:rotate(359deg)}}@keyframes a{0%{-webkit-transform:rotate(0deg);transform:rotate(0deg)}to{-webkit-transform:rotate(359deg);transform:rotate(359deg)}}.fa-rotate-90{filter:progid:DXImageTransform.Microsoft.BasicImage(rotation=1);-webkit-transform:rotate(90deg);transform:rotate(90deg)}.fa-rotate-180{filter:progid:DXImageTransform.Microsoft.BasicImage(rotation=2);-webkit-transform:rotate(180deg);transform:rotate(180deg)}.fa-rotate-270{filter:progid:DXImageTransform.Microsoft.BasicImage(rotation=3);-webkit-transform:rotate(270deg);transform:rotate(270deg)}.fa-flip-horizontal{filter:progid:DXImageTransform.Microsoft.BasicImage(rotation=0,mirror=1);-webkit-transform:scaleX(-1);transform:scaleX(-1)}.fa-flip-vertical{filter:progid:DXImageTransform.Microsoft.BasicImage(rotation=2,mirror=1);-webkit-transform:scaleY(-1);transform:scaleY(-1)}:root .fa-flip-horizontal,:root .fa-flip-vertical,:root .fa-rotate-90,:root .fa-rotate-180,:root 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5px; + border-bottom: 5px dotted black; + padding: 10px 5px 10px 5px; } /* Table styling for the crew manifest */ From 432ae569d0fa49d6a71a896475a58d02a04c1615 Mon Sep 17 00:00:00 2001 From: Birdtalon Date: Sun, 1 Oct 2017 23:37:12 +0100 Subject: [PATCH 05/10] removes unnecessary CSS --- nano/assets/nanoui.css | 2 +- nano/styles/_lists.less | 9 --------- 2 files changed, 1 insertion(+), 10 deletions(-) diff --git a/nano/assets/nanoui.css b/nano/assets/nanoui.css index 67c73a2e6e7..f710a192119 100644 --- a/nano/assets/nanoui.css +++ b/nano/assets/nanoui.css @@ -1,2 +1,2 @@ @font-face{font-family:FontAwesome;src:url(fontawesome-webfont.eot?v=4.5.0);src:url(fontawesome-webfont.eot?#iefix&v=4.5.0) format("embedded-opentype"),url(fontawesome-webfont.woff2?v=4.5.0) format("woff2"),url(fontawesome-webfont.woff?v=4.5.0) format("woff"),url(fontawesome-webfont.ttf?v=4.5.0) format("truetype"),url(fontawesome-webfont.svg?v=4.5.0#fontawesomeregular) 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-512px;overflow:hidden;zoom:4}#uiMap,#uiMapImage{position:absolute;width:256px;height:256px}#uiMapImage{bottom:1px;left:1px}#uiMapContent{position:absolute;bottom:-13.5px;left:0;width:256px;height:256px}#uiMapFooter{position:relative;clear:both}#uiContent{clear:both;padding:8px}#uiMapTooltip{position:absolute;right:10px;top:10px;border:1px solid #40628a;background-color:#272727;padding:8px;display:none;z-index:2}#uiLoadingNotice{position:relative;background:url(uiNoticeBackground.jpg) 50% 50%;color:#000;font-size:14px;font-style:italic;font-weight:700;padding:3px 4px;margin:4px 0} \ No newline at end of file diff --git a/nano/styles/_lists.less b/nano/styles/_lists.less index 8390736f721..75ec81911bd 100644 --- a/nano/styles/_lists.less +++ b/nano/styles/_lists.less @@ -26,15 +26,6 @@ table.pmon td, table.pmon th { padding: 0px 5px 0px 5px; } -table.adminticket { - border-bottom: 5px dotted black; -} - -tr.adminticket { - border-bottom: 5px dotted black; - padding: 10px 5px 10px 5px; -} - /* Table styling for the crew manifest */ .manifest-header(@color: #666) { background: @color; From ad7df9f7f83a6623a46f174040574af6e784e733 Mon Sep 17 00:00:00 2001 From: Birdtalon Date: Mon, 2 Oct 2017 17:08:33 +0100 Subject: [PATCH 06/10] styling changes, added take function --- code/modules/admin/tickets/admintickets.dm | 22 +++++-- code/modules/admin/tickets/adminticketsUI.dm | 60 ++++++++++++++------ code/modules/admin/verbs/adminhelp.dm | 7 ++- 3 files changed, 64 insertions(+), 25 deletions(-) diff --git a/code/modules/admin/tickets/admintickets.dm b/code/modules/admin/tickets/admintickets.dm index 2582aa18e98..9fbaa9241d0 100644 --- a/code/modules/admin/tickets/admintickets.dm +++ b/code/modules/admin/tickets/admintickets.dm @@ -28,9 +28,9 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke //Return the ticket counter and increment /datum/adminTicketHolder/proc/getTicketCounterAndInc() - var/C = ticketCounter + . = ticketCounter ticketCounter++ - return C + return //Set the ticket counter to a value /datum/adminTicketHolder/proc/setTicketCounter(var/N as num) @@ -39,12 +39,12 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke /datum/adminTicketHolder/proc/purgeAllTickets() // Delete ALL tickets QDEL_LIST(allTickets) message_adminTicket("[usr.client] purged all admin tickets!") - ticketCounter = 1 + setTicketCounter(1) /datum/adminTicketHolder/proc/closeAllOpenTickets() // Close all open tickets for(var/i in allTickets) var/datum/admin_ticket/T = i - T.ticketState = ADMIN_TICKET_CLOSED + closeTicket(T.ticketNum) //Open a new ticket and populate details then add to the list of open tickets /datum/adminTicketHolder/proc/newTicket(var/client/C, var/passedContent) @@ -115,6 +115,10 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] return T.clientName +/datum/adminTicketHolder/proc/assignAdminToTicket(var/client/C, var/N as num) + var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] + T.assignAdmin(C) + //Single admin ticket /datum/admin_ticket @@ -129,11 +133,12 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke var/ticketState // State of the ticket, open, closed, resolved etc var/timeUntilStale // When the ticket goes stale var/ticketCooldown // Cooldown before allowing the user to open another ticket. + var/adminAssigned // Admin who has assigned themselves to this ticket /datum/admin_ticket/proc/beginStaleCount() if(!src) return - while(world.time < timeUntilStale && !lastAdminResponse) + while(world.time < timeUntilStale && !lastAdminResponse && !adminAssigned) sleep(200) if(ticketState == ADMIN_TICKET_OPEN && world.time > timeUntilStale) message_adminTicket("Ticket #[ticketNum] has been open for [ADMIN_TICKET_TIMEOUT * 0.1] seconds. Changing status to stale.") @@ -156,4 +161,9 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke if(ADMIN_TICKET_CLOSED) return "CLOSED" if(ADMIN_TICKET_STALE) - return "STALE" \ No newline at end of file + return "STALE" + +/datum/admin_ticket/proc/assignAdmin(var/client/C) + if(!C) + return + adminAssigned = C \ No newline at end of file diff --git a/code/modules/admin/tickets/adminticketsUI.dm b/code/modules/admin/tickets/adminticketsUI.dm index 32055cd6acc..19df32767a8 100644 --- a/code/modules/admin/tickets/adminticketsUI.dm +++ b/code/modules/admin/tickets/adminticketsUI.dm @@ -3,38 +3,43 @@ set category = "Tickets" //dat - var/dat = "

Admin Tickets

" + var/trStyle = "border:3px solid;" + var/tdStyle = "border:2px solid" + var/datum/admin_ticket/ticket + var/dat + dat += "" + dat += "

Admin Tickets

" dat +="Refresh
Open TicketsResolved TicketsClosed Tickets" if(tab == ADMIN_TICKET_OPEN) dat += "

Open Tickets

" - dat += "" - dat +="" + dat += "
ControlTicketDetail
" + dat +="" if(tab == ADMIN_TICKET_OPEN) for(var/T in allTickets) - var/datum/admin_ticket/ticket = T + ticket = T if(ticket.ticketState == ADMIN_TICKET_OPEN || ticket.ticketState == ADMIN_TICKET_STALE) - dat += "" + dat += "" else continue else if(tab == ADMIN_TICKET_RESOLVED) dat += "

Resolved Tickets

" for(var/T in allTickets) - var/datum/admin_ticket/ticket = T + ticket = T if(ticket.ticketState == ADMIN_TICKET_RESOLVED) - dat += "" + dat += "" else continue else if(tab == ADMIN_TICKET_CLOSED) dat += "

Closed Tickets

" for(var/T in allTickets) - var/datum/admin_ticket/ticket = T + ticket = T if(ticket.ticketState == ADMIN_TICKET_CLOSED) - dat += "" + dat += "" else continue - dat += "
ControlTicketDetail
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
Resolve #[ticket.ticketNum]: ([ticket.timeOpened]): [ticket.content] Details
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
Re-open #[ticket.ticketNum] ([ticket.timeOpened]): [ticket.content] Details
ResolveClose Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
Re-open Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
" + dat += "" return dat @@ -51,7 +56,7 @@ var/dat = "

Admin Tickets

" - dat +="Refresh" + dat +="Refresh" dat += "

Ticket #[T.ticketNum]

" @@ -59,12 +64,22 @@ dat += "

Ticket Status: [status]" dat += "

[T.content]

" - dat += "Re-OpenResolveClose
" + dat += "Re-OpenResolve
" + + if(!T.adminAssigned) + dat += "No admin assigned to this ticket - Take Ticket
" + else + dat += "[T.adminAssigned] is assigned to this Ticket. - Take Ticket
" + if(T.lastAdminResponse) dat += "Last Admin Response: [T.lastAdminResponse] at [T.lastResponseTime]" else dat +="No Admin Response" + dat += "
" + + dat += "Close" + var/datum/browser/popup = new(usr, "adminticketsdetail", "Admin Ticket #[T.ticketNum]", 800, 600) popup.set_content(dat) popup.open() @@ -98,14 +113,17 @@ if(href_list["resolve"]) var/indexNum = text2num(href_list["resolve"]) if(globAdminTicketHolder.resolveTicket(indexNum)) - message_adminTicket("[usr.client] / ([usr]) resolved admin ticket number [indexNum]") + message_adminTicket("[usr.client] / ([usr]) resolved admin ticket number [indexNum]") to_chat(returnClient(indexNum), "Your admin ticket has now been resolved.") showUI(usr) if(href_list["close"]) + var/indexNum = text2num(href_list["close"]) + if(alert("Are you sure? This will send a negative message.",,"Yes","No") != "Yes") + return if(globAdminTicketHolder.closeTicket(indexNum)) - message_adminTicket("[usr.client] / ([usr]) closed admin ticket number [indexNum]") + message_adminTicket("[usr.client] / ([usr]) closed admin ticket number [indexNum]") to_chat(returnClient(indexNum), "- AdminHelp Rejected! -") to_chat(returnClient(indexNum), "Please try to be calm, clear, and descriptive in admin helps, do not assume the admin has seen any related events, and clearly state the names of anybody you are reporting. If you asked a question, please ensure it was clear what you were asking.") to_chat(returnClient(indexNum), "Your ticket has now been closed.") @@ -114,14 +132,14 @@ if(href_list["detailresolve"]) var/indexNum = text2num(href_list["detailresolve"]) if(globAdminTicketHolder.resolveTicket(indexNum)) - message_adminTicket("[usr.client] / ([usr]) resolved admin ticket number [indexNum]") + message_adminTicket("[usr.client] / ([usr]) resolved admin ticket number [indexNum]") to_chat(returnClient(indexNum), "Your admin ticket has now been resolved.") showDetailUI(usr, indexNum) if(href_list["detailclose"]) var/indexNum = text2num(href_list["detailclose"]) if(globAdminTicketHolder.closeTicket(indexNum)) - message_adminTicket("[usr.client] / ([usr]) closed admin ticket number [indexNum]") + message_adminTicket("[usr.client] / ([usr]) closed admin ticket number [indexNum]") to_chat(returnClient(indexNum), "- AdminHelp Rejected! -") to_chat(returnClient(indexNum), "Please try to be calm, clear, and descriptive in admin helps, do not assume the admin has seen any related events, and clearly state the names of anybody you are reporting. If you asked a question, please ensure it was clear what you were asking.") to_chat(returnClient(indexNum), "Your ticket has now been closed.") @@ -130,5 +148,11 @@ if(href_list["detailreopen"]) var/indexNum = text2num(href_list["detailreopen"]) if(globAdminTicketHolder.openTicket(indexNum)) - message_adminTicket("[usr.client] / ([usr]) re-opened admin ticket number [indexNum]") - showDetailUI(usr, indexNum) \ No newline at end of file + message_adminTicket("[usr.client] / ([usr]) re-opened admin ticket number [indexNum]") + showDetailUI(usr, indexNum) + + if(href_list["assignadmin"]) + var/indexNum = text2num(href_list["assignadmin"]) + if(globAdminTicketHolder.assignAdminToTicket(usr.client, indexNum)) + message_adminTicket("[usr.client] / ([usr]) has taken ticket number [indexNum]") + to_chat(returnClient(indexNum), "Your ticket is being handled by ") diff --git a/code/modules/admin/verbs/adminhelp.dm b/code/modules/admin/verbs/adminhelp.dm index aecf78f6bd7..c5b167f6657 100644 --- a/code/modules/admin/verbs/adminhelp.dm +++ b/code/modules/admin/verbs/adminhelp.dm @@ -115,7 +115,12 @@ var/list/adminhelp_ignored_words = list("unknown","the","a","an","of","monkey"," X << 'sound/effects/adminhelp.ogg' to_chat(X, msg) if("Adminhelp") - var/ticketNum = globAdminTicketHolder.getTicketCounter() + var/ticketNum + if(globAdminTicketHolder.checkForOpenTicket(usr.client)) + var/datum/admin_ticket/T = globAdminTicketHolder.checkForOpenTicket(usr.client) + ticketNum = T.ticketNum + else + ticketNum = globAdminTicketHolder.getTicketCounter() msg = "[selected_type]: [key_name(src, 1, 1, selected_type)] (?) (PP) (VV) (SM) ([admin_jump_link(mob)]) (CA) (TICKET) [ai_found ? " (CL)" : ""] : [msg]" for(var/client/X in modholders + adminholders) if(X.prefs.sound & SOUND_ADMINHELP) From ef0b899e434497966926b9bdfa828c4ebc447620 Mon Sep 17 00:00:00 2001 From: Birdtalon Date: Mon, 2 Oct 2017 21:32:08 +0100 Subject: [PATCH 07/10] tidying up styling, migrated some functions, final changes --- code/modules/admin/admin.dm | 2 +- code/modules/admin/admin_verbs.dm | 8 ++-- code/modules/admin/tickets/admintickets.dm | 41 +++++++++--------- code/modules/admin/tickets/adminticketsUI.dm | 42 ++++++++----------- .../admin/tickets/adminticketsverbs.dm | 32 +++++++------- code/modules/admin/verbs/adminhelp.dm | 14 +++---- code/modules/client/client procs.dm | 2 +- nano/assets/nanoui.css | 2 +- 8 files changed, 68 insertions(+), 75 deletions(-) diff --git a/code/modules/admin/admin.dm b/code/modules/admin/admin.dm index cf8b36b539e..5bdbaef21f3 100644 --- a/code/modules/admin/admin.dm +++ b/code/modules/admin/admin.dm @@ -22,7 +22,7 @@ var/global/nologevent = 0 to_chat(C, msg) /proc/message_adminTicket(var/msg) - msg = "ADMIN TICKET: [msg]" + msg = "ADMIN TICKET: [msg]" for(var/client/C in admins) if(R_ADMIN & C.holder.rights) if(C.prefs && !(C.prefs.toggles & CHAT_NO_TICKETLOGS)) diff --git a/code/modules/admin/admin_verbs.dm b/code/modules/admin/admin_verbs.dm index f3e7ea1f739..9df927dfde3 100644 --- a/code/modules/admin/admin_verbs.dm +++ b/code/modules/admin/admin_verbs.dm @@ -171,7 +171,8 @@ var/list/admin_verbs_debug = list( /client/proc/admin_serialize, /client/proc/admin_deserialize, /client/proc/jump_to_ruin, - /client/proc/toggle_medal_disable + /client/proc/toggle_medal_disable, + /client/proc/startadmintickets, ) var/list/admin_verbs_possess = list( /proc/possess, @@ -219,10 +220,9 @@ var/list/admin_verbs_snpc = list( /client/proc/hide_snpc_verbs ) var/list/admin_verbs_ticket = list( - /client/proc/startadmintickets, - /client/proc/vvadmintickets, /client/proc/openTicketUI, - /client/proc/toggleticketlogs + /client/proc/toggleticketlogs, + /client/proc/resolveAllTickets ) /client/proc/on_holder_add() diff --git a/code/modules/admin/tickets/admintickets.dm b/code/modules/admin/tickets/admintickets.dm index 9fbaa9241d0..4b431458136 100644 --- a/code/modules/admin/tickets/admintickets.dm +++ b/code/modules/admin/tickets/admintickets.dm @@ -6,10 +6,10 @@ Admin ticket system by Birdtalon var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicketHolder //Defines -//Deciseconds until ticket becomes stale if unanswered. -#define ADMIN_TICKET_TIMEOUT 3000 -//Decisecions before opening another ticket. -#define ADMIN_TICKET_DUPLICATE_COOLDOWN 1200 +//Deciseconds until ticket becomes stale if unanswered. Alerts admins. +#define ADMIN_TICKET_TIMEOUT 3000 // 5 minutes +//Decisecions before the user is allowed to open another ticket while their existing one is open. +#define ADMIN_TICKET_DUPLICATE_COOLDOWN 1200 // 2 minutes //Status defines #define ADMIN_TICKET_OPEN 1 @@ -32,19 +32,10 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke ticketCounter++ return -//Set the ticket counter to a value -/datum/adminTicketHolder/proc/setTicketCounter(var/N as num) - ticketCounter = N - -/datum/adminTicketHolder/proc/purgeAllTickets() // Delete ALL tickets - QDEL_LIST(allTickets) - message_adminTicket("[usr.client] purged all admin tickets!") - setTicketCounter(1) - -/datum/adminTicketHolder/proc/closeAllOpenTickets() // Close all open tickets +/datum/adminTicketHolder/proc/resolveAllOpenTickets() // Resolve all open tickets for(var/i in allTickets) var/datum/admin_ticket/T = i - closeTicket(T.ticketNum) + resolveTicket(T.ticketNum) //Open a new ticket and populate details then add to the list of open tickets /datum/adminTicketHolder/proc/newTicket(var/client/C, var/passedContent) @@ -59,7 +50,6 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke return var/datum/admin_ticket/T = new /datum/admin_ticket - T.ticketNum = getTicketCounterAndInc() T.clientName = C T.timeOpened = worldtime2text() T.content = passedContent @@ -68,11 +58,13 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke T.ticketState = ADMIN_TICKET_OPEN T.timeUntilStale = world.time + ADMIN_TICKET_TIMEOUT T.setCooldownPeriod() + T.ticketNum = getTicketCounterAndInc() allTickets += T //Inform the user that they have opened a ticket to_chat(C, "You have opened admin ticket number #[(globAdminTicketHolder.getTicketCounter() - 1)]! Please be patient and we will help you soon!") + //Begin the stale count for this ticket. spawn() T.beginStaleCount() @@ -118,6 +110,7 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke /datum/adminTicketHolder/proc/assignAdminToTicket(var/client/C, var/N as num) var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] T.assignAdmin(C) + return TRUE //Single admin ticket @@ -135,23 +128,27 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke var/ticketCooldown // Cooldown before allowing the user to open another ticket. var/adminAssigned // Admin who has assigned themselves to this ticket +//Ticker called when a ticket is created, checks for stale-ness. /datum/admin_ticket/proc/beginStaleCount() if(!src) return - while(world.time < timeUntilStale && !lastAdminResponse && !adminAssigned) - sleep(200) + while(world.time < timeUntilStale || !lastAdminResponse || !adminAssigned) // While within the stale period OR no admin responded OR no admin assigned. + sleep(200) // Check every 20 seconds. if(ticketState == ADMIN_TICKET_OPEN && world.time > timeUntilStale) - message_adminTicket("Ticket #[ticketNum] has been open for [ADMIN_TICKET_TIMEOUT * 0.1] seconds. Changing status to stale.") + message_adminTicket("Ticket #[ticketNum] has been open for [ADMIN_TICKET_TIMEOUT * 0.1] seconds. Changing status to stale.") ticketState = ADMIN_TICKET_STALE break +//Set the cooldown period for the ticket. The time when it's created plus the defined cooldown time. /datum/admin_ticket/proc/setCooldownPeriod() ticketCooldown = world.time + ADMIN_TICKET_DUPLICATE_COOLDOWN +//Set the last admin who responded as the client passed as an arguement. /datum/admin_ticket/proc/setLastAdminResponse(var/client/C) lastAdminResponse = C lastResponseTime = worldtime2text() +//Return the ticket state as a colour coded text string. /datum/admin_ticket/proc/state2text() switch(ticketState) if(ADMIN_TICKET_OPEN) @@ -163,7 +160,9 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke if(ADMIN_TICKET_STALE) return "STALE" -/datum/admin_ticket/proc/assignAdmin(var/client/C) +//Assign the client passed to var/adminAsssigned +/datum/admin_ticket/proc/assignAdmin(var/client/C, var/N as num) if(!C) return - adminAssigned = C \ No newline at end of file + adminAssigned = C + return TRUE \ No newline at end of file diff --git a/code/modules/admin/tickets/adminticketsUI.dm b/code/modules/admin/tickets/adminticketsUI.dm index 19df32767a8..46a91e943a9 100644 --- a/code/modules/admin/tickets/adminticketsUI.dm +++ b/code/modules/admin/tickets/adminticketsUI.dm @@ -3,8 +3,9 @@ set category = "Tickets" //dat - var/trStyle = "border:3px solid;" - var/tdStyle = "border:2px solid" + var/trStyle = "border-top:2px solid; border-bottom:2px solid; padding-top: 5px; padding-bottom: 5px;" + var/tdStyleleft = "border-top:2px solid; border-bottom:2px solid; width:150px; text-align:center;" + var/tdStyle = "border-top:2px solid; border-bottom:2px solid;" var/datum/admin_ticket/ticket var/dat dat += "" @@ -13,13 +14,13 @@ dat +="Refresh
Open TicketsResolved TicketsClosed Tickets" if(tab == ADMIN_TICKET_OPEN) dat += "

Open Tickets

" - dat += "" - dat +="" + dat += "
ControlTicketDetail
" + dat +="" if(tab == ADMIN_TICKET_OPEN) for(var/T in allTickets) ticket = T if(ticket.ticketState == ADMIN_TICKET_OPEN || ticket.ticketState == ADMIN_TICKET_STALE) - dat += "" + dat += "" else continue else if(tab == ADMIN_TICKET_RESOLVED) @@ -27,7 +28,7 @@ for(var/T in allTickets) ticket = T if(ticket.ticketState == ADMIN_TICKET_RESOLVED) - dat += "" + dat += "" else continue else if(tab == ADMIN_TICKET_CLOSED) @@ -35,7 +36,7 @@ for(var/T in allTickets) ticket = T if(ticket.ticketState == ADMIN_TICKET_CLOSED) - dat += "" + dat += "" else continue @@ -46,7 +47,7 @@ /datum/adminTicketHolder/proc/showUI(var/client/C, var/tab) var/dat = null dat = returnUI(tab) - var/datum/browser/popup = new(usr, "admintickets", "Admin Tickets", 1200, 600) + var/datum/browser/popup = new(usr, "admintickets", "Admin Tickets", 1400, 600) popup.set_content(dat) popup.open() @@ -56,7 +57,7 @@ var/dat = "

Admin Tickets

" - dat +="Refresh" + dat +="Show AllRefresh" dat += "

Ticket #[T.ticketNum]

" @@ -64,7 +65,7 @@ dat += "

Ticket Status: [status]" dat += "

[T.content]

" - dat += "Re-OpenResolve
" + dat += "Re-OpenResolve

" if(!T.adminAssigned) dat += "No admin assigned to this ticket - Take Ticket
" @@ -76,9 +77,9 @@ else dat +="No Admin Response" - dat += "
" + dat += "

" - dat += "Close" + dat += "Close Ticket" var/datum/browser/popup = new(usr, "adminticketsdetail", "Admin Ticket #[T.ticketNum]", 800, 600) popup.set_content(dat) @@ -117,18 +118,6 @@ to_chat(returnClient(indexNum), "Your admin ticket has now been resolved.") showUI(usr) - if(href_list["close"]) - - var/indexNum = text2num(href_list["close"]) - if(alert("Are you sure? This will send a negative message.",,"Yes","No") != "Yes") - return - if(globAdminTicketHolder.closeTicket(indexNum)) - message_adminTicket("[usr.client] / ([usr]) closed admin ticket number [indexNum]") - to_chat(returnClient(indexNum), "- AdminHelp Rejected! -") - to_chat(returnClient(indexNum), "Please try to be calm, clear, and descriptive in admin helps, do not assume the admin has seen any related events, and clearly state the names of anybody you are reporting. If you asked a question, please ensure it was clear what you were asking.") - to_chat(returnClient(indexNum), "Your ticket has now been closed.") - showUI(usr) - if(href_list["detailresolve"]) var/indexNum = text2num(href_list["detailresolve"]) if(globAdminTicketHolder.resolveTicket(indexNum)) @@ -138,6 +127,8 @@ if(href_list["detailclose"]) var/indexNum = text2num(href_list["detailclose"]) + if(alert("Are you sure? This will send a negative message.",,"Yes","No") != "Yes") + return if(globAdminTicketHolder.closeTicket(indexNum)) message_adminTicket("[usr.client] / ([usr]) closed admin ticket number [indexNum]") to_chat(returnClient(indexNum), "- AdminHelp Rejected! -") @@ -155,4 +146,5 @@ var/indexNum = text2num(href_list["assignadmin"]) if(globAdminTicketHolder.assignAdminToTicket(usr.client, indexNum)) message_adminTicket("[usr.client] / ([usr]) has taken ticket number [indexNum]") - to_chat(returnClient(indexNum), "Your ticket is being handled by ") + to_chat(returnClient(indexNum), "Your ticket is being handled by [usr.client].") + showDetailUI(usr, indexNum) diff --git a/code/modules/admin/tickets/adminticketsverbs.dm b/code/modules/admin/tickets/adminticketsverbs.dm index af81f82bb5f..a64dd585e3d 100644 --- a/code/modules/admin/tickets/adminticketsverbs.dm +++ b/code/modules/admin/tickets/adminticketsverbs.dm @@ -2,36 +2,38 @@ /client/proc/startadmintickets() set name = "Restart Admin Ticket System" - set category = "Tickets" + set category = "Debug" - if(!holder) - return - - if(!check_rights(R_DEBUG)) + if(!holder && !check_rights(R_DEBUG)) return if(!globAdminTicketHolder) var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicketHolder else - if(alert("Are you sure you want to reboot the admin ticket system?",,"Yes","No") != "Yes") + if(alert("Are you sure you want to reboot the admin ticket system?","Reboot Admin Tickets?","Yes","No") != "Yes") return message_admins("Restarting Admin Ticket System!") globAdminTicketHolder = new /datum/adminTicketHolder message_admins("Admin Ticket System Restarted!") -/client/proc/vvadmintickets() - set name = "Debug Admin Tickets" - - debug_variables(globAdminTicketHolder) - /client/proc/openTicketUI() set name = "Open Ticket Interface" set category = "Tickets" - if(!holder) - return - if(!check_rights(R_ADMIN)) + if(!holder && !check_rights(R_ADMIN)) return - globAdminTicketHolder.showUI() \ No newline at end of file + globAdminTicketHolder.showUI() + +/client/proc/resolveAllTickets() + set name = "Resolve All Open Tickets" + set category = "Tickets" + + if(!holder && !check_rights(R_ADMIN)) + return + + if(alert("Are you sure you want to resolve ALL open tickets?","Resolve all open tickets?","Yes","No") != "Yes") + return + + globAdminTicketHolder.resolveAllOpenTickets() \ No newline at end of file diff --git a/code/modules/admin/verbs/adminhelp.dm b/code/modules/admin/verbs/adminhelp.dm index c5b167f6657..d796d8b9cb1 100644 --- a/code/modules/admin/verbs/adminhelp.dm +++ b/code/modules/admin/verbs/adminhelp.dm @@ -115,12 +115,12 @@ var/list/adminhelp_ignored_words = list("unknown","the","a","an","of","monkey"," X << 'sound/effects/adminhelp.ogg' to_chat(X, msg) if("Adminhelp") - var/ticketNum - if(globAdminTicketHolder.checkForOpenTicket(usr.client)) - var/datum/admin_ticket/T = globAdminTicketHolder.checkForOpenTicket(usr.client) - ticketNum = T.ticketNum + var/ticketNum // Holder for the ticket number + if(globAdminTicketHolder.checkForOpenTicket(usr.client)) // If user already has an open ticket + var/datum/admin_ticket/T = globAdminTicketHolder.checkForOpenTicket(usr.client) // Make T equal to the ticket they have open + ticketNum = T.ticketNum // ticketNum is the number of their ticket. else - ticketNum = globAdminTicketHolder.getTicketCounter() + ticketNum = globAdminTicketHolder.getTicketCounter() // ticketNum is the ticket ready to be assigned. msg = "[selected_type]: [key_name(src, 1, 1, selected_type)] (?) (PP) (VV) (SM) ([admin_jump_link(mob)]) (CA) (TICKET) [ai_found ? " (CL)" : ""] : [msg]" for(var/client/X in modholders + adminholders) if(X.prefs.sound & SOUND_ADMINHELP) @@ -128,8 +128,8 @@ var/list/adminhelp_ignored_words = list("unknown","the","a","an","of","monkey"," window_flash(X) to_chat(X, msg) - //Try to open a new adminticket and inform the user if they succed. - globAdminTicketHolder.newTicket(src, msg) + //Open a new adminticket and inform the user. + globAdminTicketHolder.newTicket(src, msg) //show it to the person adminhelping too to_chat(src, "[selected_type]: [original_msg]") diff --git a/code/modules/client/client procs.dm b/code/modules/client/client procs.dm index ddea7526314..63002ca309a 100644 --- a/code/modules/client/client procs.dm +++ b/code/modules/client/client procs.dm @@ -76,7 +76,7 @@ //Check if the person has a current open admin ticket var/datum/admin_ticket/existingTicket = globAdminTicketHolder.checkForOpenTicket(C) if(existingTicket) - existingTicket.setLastAdminResponse(usr.client) + existingTicket.setLastAdminResponse(C) // IF we do then update their last admin response on the ticket. if(ismob(C)) //Old stuff can feed-in mobs instead of clients var/mob/M = C C = M.client diff --git a/nano/assets/nanoui.css b/nano/assets/nanoui.css index f710a192119..9bba91a1376 100644 --- a/nano/assets/nanoui.css +++ b/nano/assets/nanoui.css @@ -1,2 +1,2 @@ @font-face{font-family:FontAwesome;src:url(fontawesome-webfont.eot?v=4.5.0);src:url(fontawesome-webfont.eot?#iefix&v=4.5.0) format("embedded-opentype"),url(fontawesome-webfont.woff2?v=4.5.0) format("woff2"),url(fontawesome-webfont.woff?v=4.5.0) format("woff"),url(fontawesome-webfont.ttf?v=4.5.0) format("truetype"),url(fontawesome-webfont.svg?v=4.5.0#fontawesomeregular) format("svg");font-weight:400;font-style:normal}.fa{display:inline-block;font:normal normal normal 14px/1 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0 0 0 5.76 2.87H318.2a6.761 6.026 0 0 0 6.761-6.026V6.064A6.761 6.026 0 0 0 318.2.04h-54.717a6.761 6.026 0 0 0-6.76 6.025v102.62L183.763 2.909a6.761 6.026 0 0 0-5.76-2.87zM4.845 22.109A13.412 12.502 0 0 1 13.478.039h66.118A5.365 5 0 0 1 84.96 5.04v79.88zM420.155 177.891a13.412 12.502 0 0 1-8.633 22.07h-66.118a5.365 5 0 0 1-5.365-5.001v-79.88z'/%3E%3C/svg%3E") 50% 50% no-repeat}.statusicon{position:absolute;top:4px;left:12px}#uiMapWrapper{clear:both;padding:8px}#uiMapHeader{position:relative;clear:both}#uiMapContainer{position:relative;width:100%;height:600px;overflow:hidden;border:1px solid #40628a;background:url(nanomapBackground.png)}#uiMap{top:50%;left:50%;margin:-512px 0 0 -512px;overflow:hidden;zoom:4}#uiMap,#uiMapImage{position:absolute;width:256px;height:256px}#uiMapImage{bottom:1px;left:1px}#uiMapContent{position:absolute;bottom:-13.5px;left:0;width:256px;height:256px}#uiMapFooter{position:relative;clear:both}#uiContent{clear:both;padding:8px}#uiMapTooltip{position:absolute;right:10px;top:10px;border:1px solid #40628a;background-color:#272727;padding:8px;display:none;z-index:2}#uiLoadingNotice{position:relative;background:url(uiNoticeBackground.jpg) 50% 50%;color:#000;font-size:14px;font-style:italic;font-weight:700;padding:3px 4px;margin:4px 0} \ No newline at end of file From b66c6f54c30335f42699f1ef660d1be821cfe5af Mon Sep 17 00:00:00 2001 From: Birdtalon Date: Mon, 2 Oct 2017 23:51:35 +0100 Subject: [PATCH 08/10] removed repeated span --- code/modules/admin/admin.dm | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/code/modules/admin/admin.dm b/code/modules/admin/admin.dm index 5bdbaef21f3..ce5ac02b85a 100644 --- a/code/modules/admin/admin.dm +++ b/code/modules/admin/admin.dm @@ -22,7 +22,7 @@ var/global/nologevent = 0 to_chat(C, msg) /proc/message_adminTicket(var/msg) - msg = "ADMIN TICKET: [msg]" + msg = "ADMIN TICKET: [msg]" for(var/client/C in admins) if(R_ADMIN & C.holder.rights) if(C.prefs && !(C.prefs.toggles & CHAT_NO_TICKETLOGS)) From 25ad183ad49959dfb21bd246de9b37712bab7079 Mon Sep 17 00:00:00 2001 From: Birdtalon Date: Sun, 8 Oct 2017 14:32:58 +0100 Subject: [PATCH 09/10] fixes tabs, adds "My Tickets" function, adds admin responses, fixes admin response not assigning --- code/modules/admin/tickets/admintickets.dm | 211 +++++++------- code/modules/admin/tickets/adminticketsUI.dm | 261 ++++++++++-------- .../admin/tickets/adminticketsverbs.dm | 55 ++-- code/modules/admin/verbs/adminhelp.dm | 7 +- code/modules/admin/verbs/adminpm.dm | 17 ++ code/modules/client/client procs.dm | 4 - 6 files changed, 307 insertions(+), 248 deletions(-) diff --git a/code/modules/admin/tickets/admintickets.dm b/code/modules/admin/tickets/admintickets.dm index 4b431458136..7f59b5f7ec5 100644 --- a/code/modules/admin/tickets/admintickets.dm +++ b/code/modules/admin/tickets/admintickets.dm @@ -7,9 +7,9 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke //Defines //Deciseconds until ticket becomes stale if unanswered. Alerts admins. -#define ADMIN_TICKET_TIMEOUT 3000 // 5 minutes +#define ADMIN_TICKET_TIMEOUT 6000 // 10 minutes //Decisecions before the user is allowed to open another ticket while their existing one is open. -#define ADMIN_TICKET_DUPLICATE_COOLDOWN 1200 // 2 minutes +#define ADMIN_TICKET_DUPLICATE_COOLDOWN 3000 // 5 minutes //Status defines #define ADMIN_TICKET_OPEN 1 @@ -19,150 +19,165 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke //Datum holding all tickets /datum/adminTicketHolder - var/ticketCounter = 1 // Counts the tickets and used to assign the id number - var/list/allTickets = list() + var/ticketCounter = 1 // Counts the tickets and used to assign the id number + var/list/allTickets = list() //Return the current ticket number ready to be called off. /datum/adminTicketHolder/proc/getTicketCounter() - return ticketCounter + return ticketCounter //Return the ticket counter and increment /datum/adminTicketHolder/proc/getTicketCounterAndInc() - . = ticketCounter - ticketCounter++ - return + . = ticketCounter + ticketCounter++ + return /datum/adminTicketHolder/proc/resolveAllOpenTickets() // Resolve all open tickets - for(var/i in allTickets) - var/datum/admin_ticket/T = i - resolveTicket(T.ticketNum) + for(var/i in allTickets) + var/datum/admin_ticket/T = i + resolveTicket(T.ticketNum) //Open a new ticket and populate details then add to the list of open tickets -/datum/adminTicketHolder/proc/newTicket(var/client/C, var/passedContent) - if(!C || !passedContent) - return +/datum/adminTicketHolder/proc/newTicket(var/client/C, var/passedContent, var/title) + if(!C || !passedContent) + return //Check if the user has an open ticket already within the cooldown period, if so we don't create a new one and re-set the cooldown period - var/datum/admin_ticket/existingTicket = checkForOpenTicket(C) - if(existingTicket) - existingTicket.setCooldownPeriod() - to_chat(C, "Your ticket #[existingTicket.ticketNum] remains open!") - return + var/datum/admin_ticket/existingTicket = checkForOpenTicket(C) + if(existingTicket) + existingTicket.setCooldownPeriod() + to_chat(C, "Your ticket #[existingTicket.ticketNum] remains open! Visit \"My tickets\" under the Admin Tab to view it.") + return - var/datum/admin_ticket/T = new /datum/admin_ticket - T.clientName = C - T.timeOpened = worldtime2text() - T.content = passedContent - T.locationSent = C.mob.loc.loc.name - T.mobControlled = C.mob - T.ticketState = ADMIN_TICKET_OPEN - T.timeUntilStale = world.time + ADMIN_TICKET_TIMEOUT - T.setCooldownPeriod() - T.ticketNum = getTicketCounterAndInc() - allTickets += T + if(!title) + title = passedContent - //Inform the user that they have opened a ticket - to_chat(C, "You have opened admin ticket number #[(globAdminTicketHolder.getTicketCounter() - 1)]! Please be patient and we will help you soon!") + var/datum/admin_ticket/T = new /datum/admin_ticket + T.clientName = C + T.timeOpened = worldtime2text() + T.title = title + T.content += passedContent + T.locationSent = C.mob.loc.loc.name + T.mobControlled = C.mob + T.ticketState = ADMIN_TICKET_OPEN + T.timeUntilStale = world.time + ADMIN_TICKET_TIMEOUT + T.setCooldownPeriod() + T.ticketNum = getTicketCounterAndInc() + allTickets += T - //Begin the stale count for this ticket. - spawn() - T.beginStaleCount() + //Inform the user that they have opened a ticket + to_chat(C, "You have opened admin ticket number #[(globAdminTicketHolder.getTicketCounter() - 1)]! Please be patient and we will help you soon!") + + //Begin the stale count for this ticket. + spawn() + T.beginStaleCount() //Set ticket state with key N to open /datum/adminTicketHolder/proc/openTicket(var/N as num) - var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] - if(T.ticketState != ADMIN_TICKET_OPEN) - T.ticketState = ADMIN_TICKET_OPEN - return TRUE + var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] + if(T.ticketState != ADMIN_TICKET_OPEN) + T.ticketState = ADMIN_TICKET_OPEN + return TRUE //Set ticket state with key N to resolved /datum/adminTicketHolder/proc/resolveTicket(var/N as num) - var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] - if(T.ticketState != ADMIN_TICKET_RESOLVED) - T.ticketState = ADMIN_TICKET_RESOLVED - return TRUE + var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] + if(T.ticketState != ADMIN_TICKET_RESOLVED) + T.ticketState = ADMIN_TICKET_RESOLVED + return TRUE //Set ticket state with key N to closed /datum/adminTicketHolder/proc/closeTicket(var/N as num) - var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] - if(T.ticketState != ADMIN_TICKET_CLOSED) - T.ticketState = ADMIN_TICKET_CLOSED - return TRUE - -//List Open Tickets in chat -/datum/adminTicketHolder/proc/listOpenTicketsToChat() - for(var/T in allTickets) - var/datum/admin_ticket/ticket = T - message_adminTicket("Ticket #[ticket.ticketNum]: Opened by [ticket.clientName] at [ticket.timeOpened]: [ticket.content]") + var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] + if(T.ticketState != ADMIN_TICKET_CLOSED) + T.ticketState = ADMIN_TICKET_CLOSED + return TRUE //Check if the user already has a ticket open and within the cooldown period. /datum/adminTicketHolder/proc/checkForOpenTicket(var/client/C) - for(var/datum/admin_ticket/T in allTickets) - if(T.clientName == C && T.ticketState == ADMIN_TICKET_OPEN && (T.ticketCooldown > world.time)) - return T - return FALSE + for(var/datum/admin_ticket/T in allTickets) + if(T.clientName == C && T.ticketState == ADMIN_TICKET_OPEN && (T.ticketCooldown > world.time)) + return T + return FALSE + +//Check if the user has ANY ticket not resolved or closed. +/datum/adminTicketHolder/proc/checkForTicket(var/client/C) + var/list/tickets = list() + for(var/datum/admin_ticket/T in allTickets) + if(T.clientName == C && T.ticketState == ADMIN_TICKET_OPEN || T.ticketState == ADMIN_TICKET_STALE) + tickets += T + if(tickets.len) + return tickets + return FALSE //return the client of a ticket number /datum/adminTicketHolder/proc/returnClient(var/N as num) - var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] - return T.clientName + var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] + return T.clientName /datum/adminTicketHolder/proc/assignAdminToTicket(var/client/C, var/N as num) - var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] - T.assignAdmin(C) - return TRUE + var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] + T.assignAdmin(C) + return TRUE //Single admin ticket /datum/admin_ticket - var/ticketNum // Ticket number - var/clientName // Client which opened the ticket - var/timeOpened // Time the ticket was opened - var/content // content of the admin help - var/lastAdminResponse // Last admin who responded - var/lastResponseTime // When the admin last responded - var/locationSent // Location the player was when they send the ticket - var/mobControlled // Mob they were controlling - var/ticketState // State of the ticket, open, closed, resolved etc - var/timeUntilStale // When the ticket goes stale - var/ticketCooldown // Cooldown before allowing the user to open another ticket. - var/adminAssigned // Admin who has assigned themselves to this ticket + var/ticketNum // Ticket number + var/clientName // Client which opened the ticket + var/timeOpened // Time the ticket was opened + var/title //The initial message with links + var/list/content = list() // content of the admin help + var/lastAdminResponse // Last admin who responded + var/lastResponseTime // When the admin last responded + var/locationSent // Location the player was when they send the ticket + var/mobControlled // Mob they were controlling + var/ticketState // State of the ticket, open, closed, resolved etc + var/timeUntilStale // When the ticket goes stale + var/ticketCooldown // Cooldown before allowing the user to open another ticket. + var/adminAssigned // Admin who has assigned themselves to this ticket //Ticker called when a ticket is created, checks for stale-ness. /datum/admin_ticket/proc/beginStaleCount() - if(!src) - return - while(world.time < timeUntilStale || !lastAdminResponse || !adminAssigned) // While within the stale period OR no admin responded OR no admin assigned. - sleep(200) // Check every 20 seconds. - if(ticketState == ADMIN_TICKET_OPEN && world.time > timeUntilStale) - message_adminTicket("Ticket #[ticketNum] has been open for [ADMIN_TICKET_TIMEOUT * 0.1] seconds. Changing status to stale.") - ticketState = ADMIN_TICKET_STALE - break + if(!src) + return + while(world.time < timeUntilStale || !lastAdminResponse || !adminAssigned) // While within the stale period OR no admin responded OR no admin assigned. + sleep(200) // Check every 20 seconds. + if(ticketState == ADMIN_TICKET_OPEN && world.time > timeUntilStale) + message_adminTicket("Ticket #[ticketNum] has been open for [ADMIN_TICKET_TIMEOUT * 0.1] seconds. Changing status to stale.") + ticketState = ADMIN_TICKET_STALE + break //Set the cooldown period for the ticket. The time when it's created plus the defined cooldown time. /datum/admin_ticket/proc/setCooldownPeriod() - ticketCooldown = world.time + ADMIN_TICKET_DUPLICATE_COOLDOWN + ticketCooldown = world.time + ADMIN_TICKET_DUPLICATE_COOLDOWN //Set the last admin who responded as the client passed as an arguement. /datum/admin_ticket/proc/setLastAdminResponse(var/client/C) - lastAdminResponse = C - lastResponseTime = worldtime2text() + lastAdminResponse = C + lastResponseTime = worldtime2text() //Return the ticket state as a colour coded text string. /datum/admin_ticket/proc/state2text() - switch(ticketState) - if(ADMIN_TICKET_OPEN) - return "OPEN" - if(ADMIN_TICKET_RESOLVED) - return "RESOLVED" - if(ADMIN_TICKET_CLOSED) - return "CLOSED" - if(ADMIN_TICKET_STALE) - return "STALE" + switch(ticketState) + if(ADMIN_TICKET_OPEN) + return "OPEN" + if(ADMIN_TICKET_RESOLVED) + return "RESOLVED" + if(ADMIN_TICKET_CLOSED) + return "CLOSED" + if(ADMIN_TICKET_STALE) + return "STALE" //Assign the client passed to var/adminAsssigned /datum/admin_ticket/proc/assignAdmin(var/client/C, var/N as num) - if(!C) - return - adminAssigned = C - return TRUE \ No newline at end of file + if(!C) + return + adminAssigned = C + return TRUE + +/datum/admin_ticket/proc/addResponse(var/client/C, var/M as text) + if(C.holder) + setLastAdminResponse(C) + M = "[C]: [M]" + content += M \ No newline at end of file diff --git a/code/modules/admin/tickets/adminticketsUI.dm b/code/modules/admin/tickets/adminticketsUI.dm index 46a91e943a9..570a97469e7 100644 --- a/code/modules/admin/tickets/adminticketsUI.dm +++ b/code/modules/admin/tickets/adminticketsUI.dm @@ -1,150 +1,173 @@ /datum/adminTicketHolder/proc/returnUI(var/tab = ADMIN_TICKET_OPEN) - set name = "Open Ticket Interface" - set category = "Tickets" + set name = "Open Ticket Interface" + set category = "Tickets" //dat - var/trStyle = "border-top:2px solid; border-bottom:2px solid; padding-top: 5px; padding-bottom: 5px;" - var/tdStyleleft = "border-top:2px solid; border-bottom:2px solid; width:150px; text-align:center;" - var/tdStyle = "border-top:2px solid; border-bottom:2px solid;" - var/datum/admin_ticket/ticket - var/dat - dat += "" - dat += "

Admin Tickets

" + var/trStyle = "border-top:2px solid; border-bottom:2px solid; padding-top: 5px; padding-bottom: 5px;" + var/tdStyleleft = "border-top:2px solid; border-bottom:2px solid; width:150px; text-align:center;" + var/tdStyle = "border-top:2px solid; border-bottom:2px solid;" + var/datum/admin_ticket/ticket + var/dat + dat += "" + dat += "

Admin Tickets

" - dat +="Refresh
Open TicketsResolved TicketsClosed Tickets" - if(tab == ADMIN_TICKET_OPEN) - dat += "

Open Tickets

" - dat += "

ControlTicket
Resolve #[ticket.ticketNum]: ([ticket.timeOpened]): [ticket.content] Details
ResolveDetails
#[ticket.ticketNum] ([ticket.timeOpened]) [ticket.ticketState == ADMIN_TICKET_STALE ? "STALE" : ""] 		[ticket.content]
Re-open #[ticket.ticketNum] ([ticket.timeOpened]): [ticket.content] Details
ResolveDetails
#[ticket.ticketNum] ([ticket.timeOpened]) 		[ticket.content]
Re-open Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content] Details
ResolveDetails
#[ticket.ticketNum] ([ticket.timeOpened]) 		[ticket.content]
" - dat +="" - if(tab == ADMIN_TICKET_OPEN) - for(var/T in allTickets) - ticket = T - if(ticket.ticketState == ADMIN_TICKET_OPEN || ticket.ticketState == ADMIN_TICKET_STALE) - dat += "" - else - continue - else if(tab == ADMIN_TICKET_RESOLVED) - dat += "

Resolved Tickets

" - for(var/T in allTickets) - ticket = T - if(ticket.ticketState == ADMIN_TICKET_RESOLVED) - dat += "" - else - continue - else if(tab == ADMIN_TICKET_CLOSED) - dat += "

Closed Tickets

" - for(var/T in allTickets) - ticket = T - if(ticket.ticketState == ADMIN_TICKET_CLOSED) - dat += "" - else - continue + dat +="Refresh
Open TicketsResolved TicketsClosed Tickets" + if(tab == ADMIN_TICKET_OPEN) + dat += "

Open Tickets

" + dat += "
ControlTicket
ResolveDetails
#[ticket.ticketNum] ([ticket.timeOpened]) [ticket.ticketState == ADMIN_TICKET_STALE ? "STALE" : ""] 		[ticket.content]
ResolveDetails
#[ticket.ticketNum] ([ticket.timeOpened]) 		[ticket.content]
ResolveDetails
#[ticket.ticketNum] ([ticket.timeOpened]) 		[ticket.content]
" + dat +="" + if(tab == ADMIN_TICKET_OPEN) + for(var/T in allTickets) + ticket = T + if(ticket.ticketState == ADMIN_TICKET_OPEN || ticket.ticketState == ADMIN_TICKET_STALE) + dat += "" + else + continue + else if(tab == ADMIN_TICKET_RESOLVED) + dat += "

Resolved Tickets

" + for(var/T in allTickets) + ticket = T + if(ticket.ticketState == ADMIN_TICKET_RESOLVED) + dat += "" + else + continue + else if(tab == ADMIN_TICKET_CLOSED) + dat += "

Closed Tickets

" + for(var/T in allTickets) + ticket = T + if(ticket.ticketState == ADMIN_TICKET_CLOSED) + dat += "" + else + continue - dat += "
ControlTicket
ResolveDetails
#[ticket.ticketNum] ([ticket.timeOpened]) [ticket.ticketState == ADMIN_TICKET_STALE ? "STALE" : ""] 		[ticket.title]
ResolveDetails
#[ticket.ticketNum] ([ticket.timeOpened]) 		[ticket.title]
ResolveDetails
#[ticket.ticketNum] ([ticket.timeOpened]) 		[ticket.title]
" + dat += "" - return dat + return dat /datum/adminTicketHolder/proc/showUI(var/client/C, var/tab) - var/dat = null - dat = returnUI(tab) - var/datum/browser/popup = new(usr, "admintickets", "Admin Tickets", 1400, 600) - popup.set_content(dat) - popup.open() + var/dat = null + dat = returnUI(tab) + var/datum/browser/popup = new(usr, "admintickets", "Admin Tickets", 1400, 600) + popup.set_content(dat) + popup.open() /datum/adminTicketHolder/proc/showDetailUI(var/client/C, var/ticketID) - var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[ticketID] - var/status = "[T.state2text()]" + var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[ticketID] + var/status = "[T.state2text()]" - var/dat = "

Admin Tickets

" + var/dat = "

Admin Tickets

" - dat +="Show AllRefresh" + dat +="Show AllRefresh" - dat += "

Ticket #[T.ticketNum]

" + dat += "

Ticket #[T.ticketNum]

" - dat += "

[T.clientName] / [T.mobControlled] opened this ticket at [T.timeOpened] at location [T.locationSent]

" - dat += "

Ticket Status: [status]" - dat += "

[T.content]

" + dat += "

[T.clientName] / [T.mobControlled] opened this ticket at [T.timeOpened] at location [T.locationSent]

" + dat += "

Ticket Status: [status]" + dat += "" + dat += "" - dat += "Re-OpenResolve

" + if(T.content.len > 1) + for(var/i = 2, i <= T.content.len, i++) + dat += "" - if(!T.adminAssigned) - dat += "No admin assigned to this ticket - Take Ticket
" - else - dat += "[T.adminAssigned] is assigned to this Ticket. - Take Ticket
" + dat += "
[T.title]
[T.content[i]]


" + dat += "Re-OpenResolve

" - if(T.lastAdminResponse) - dat += "Last Admin Response: [T.lastAdminResponse] at [T.lastResponseTime]" - else - dat +="No Admin Response" + if(!T.adminAssigned) + dat += "No admin assigned to this ticket - Take Ticket
" + else + dat += "[T.adminAssigned] is assigned to this Ticket. - Take Ticket
" - dat += "

" + if(T.lastAdminResponse) + dat += "Last Admin Response: [T.lastAdminResponse] at [T.lastResponseTime]" + else + dat +="No Admin Response" - dat += "Close Ticket" + dat += "

" - var/datum/browser/popup = new(usr, "adminticketsdetail", "Admin Ticket #[T.ticketNum]", 800, 600) - popup.set_content(dat) - popup.open() + dat += "Close Ticket" + + var/datum/browser/popup = new(usr, "adminticketsdetail", "Admin Ticket #[T.ticketNum]", 1000, 600) + popup.set_content(dat) + popup.open() + +/datum/adminTicketHolder/proc/userDetailUI(var/client/C) +//dat + var/tickets = checkForTicket(C) + var/dat +// tickets = checkForTicket(C) + dat += "

Your open tickets

" + dat += "" + for(var/datum/admin_ticket/T in tickets) + dat += "" + for(var/i = 1, i <= T.content.len, i++) + dat += "" + dat += "

Ticket #[T.ticketNum]

[T.content[i]]
" + + var/datum/browser/popup = new(usr, "userticketsdetail", "Tickets", 1000, 600) + popup.set_content(dat) + popup.open() /datum/adminTicketHolder/Topic(href, href_list) - if(href_list["refresh"]) - showUI(usr) - return + if(href_list["refresh"]) + showUI(usr) + return - if(href_list["refreshdetail"]) - var/indexNum = text2num(href_list["refreshdetail"]) - showDetailUI(usr, indexNum) - return + if(href_list["refreshdetail"]) + var/indexNum = text2num(href_list["refreshdetail"]) + showDetailUI(usr, indexNum) + return - if(href_list["showopen"]) - showUI(usr, ADMIN_TICKET_OPEN) - return - if(href_list["showresolved"]) - showUI(usr, ADMIN_TICKET_RESOLVED) - return - if(href_list["showclosed"]) - showUI(usr, ADMIN_TICKET_CLOSED) - return + if(href_list["showopen"]) + showUI(usr, ADMIN_TICKET_OPEN) + return + if(href_list["showresolved"]) + showUI(usr, ADMIN_TICKET_RESOLVED) + return + if(href_list["showclosed"]) + showUI(usr, ADMIN_TICKET_CLOSED) + return - if(href_list["details"]) - var/indexNum = text2num(href_list["details"]) - showDetailUI(usr.client, indexNum) - return + if(href_list["details"]) + var/indexNum = text2num(href_list["details"]) + showDetailUI(usr.client, indexNum) + return - if(href_list["resolve"]) - var/indexNum = text2num(href_list["resolve"]) - if(globAdminTicketHolder.resolveTicket(indexNum)) - message_adminTicket("[usr.client] / ([usr]) resolved admin ticket number [indexNum]") - to_chat(returnClient(indexNum), "Your admin ticket has now been resolved.") - showUI(usr) + if(href_list["resolve"]) + var/indexNum = text2num(href_list["resolve"]) + if(globAdminTicketHolder.resolveTicket(indexNum)) + message_adminTicket("[usr.client] / ([usr]) resolved admin ticket number [indexNum]") + to_chat(returnClient(indexNum), "Your admin ticket has now been resolved.") + showUI(usr) - if(href_list["detailresolve"]) - var/indexNum = text2num(href_list["detailresolve"]) - if(globAdminTicketHolder.resolveTicket(indexNum)) - message_adminTicket("[usr.client] / ([usr]) resolved admin ticket number [indexNum]") - to_chat(returnClient(indexNum), "Your admin ticket has now been resolved.") - showDetailUI(usr, indexNum) + if(href_list["detailresolve"]) + var/indexNum = text2num(href_list["detailresolve"]) + if(globAdminTicketHolder.resolveTicket(indexNum)) + message_adminTicket("[usr.client] / ([usr]) resolved admin ticket number [indexNum]") + to_chat(returnClient(indexNum), "Your admin ticket has now been resolved.") + showDetailUI(usr, indexNum) - if(href_list["detailclose"]) - var/indexNum = text2num(href_list["detailclose"]) - if(alert("Are you sure? This will send a negative message.",,"Yes","No") != "Yes") - return - if(globAdminTicketHolder.closeTicket(indexNum)) - message_adminTicket("[usr.client] / ([usr]) closed admin ticket number [indexNum]") - to_chat(returnClient(indexNum), "- AdminHelp Rejected! -") - to_chat(returnClient(indexNum), "Please try to be calm, clear, and descriptive in admin helps, do not assume the admin has seen any related events, and clearly state the names of anybody you are reporting. If you asked a question, please ensure it was clear what you were asking.") - to_chat(returnClient(indexNum), "Your ticket has now been closed.") - showDetailUI(usr, indexNum) + if(href_list["detailclose"]) + var/indexNum = text2num(href_list["detailclose"]) + if(alert("Are you sure? This will send a negative message.",,"Yes","No") != "Yes") + return + if(globAdminTicketHolder.closeTicket(indexNum)) + message_adminTicket("[usr.client] / ([usr]) closed admin ticket number [indexNum]") + to_chat(returnClient(indexNum), "- AdminHelp Rejected! -") + to_chat(returnClient(indexNum), "Please try to be calm, clear, and descriptive in admin helps, do not assume the admin has seen any related events, and clearly state the names of anybody you are reporting. If you asked a question, please ensure it was clear what you were asking.") + to_chat(returnClient(indexNum), "Your ticket has now been closed.") + showDetailUI(usr, indexNum) - if(href_list["detailreopen"]) - var/indexNum = text2num(href_list["detailreopen"]) - if(globAdminTicketHolder.openTicket(indexNum)) - message_adminTicket("[usr.client] / ([usr]) re-opened admin ticket number [indexNum]") - showDetailUI(usr, indexNum) + if(href_list["detailreopen"]) + var/indexNum = text2num(href_list["detailreopen"]) + if(globAdminTicketHolder.openTicket(indexNum)) + message_adminTicket("[usr.client] / ([usr]) re-opened admin ticket number [indexNum]") + showDetailUI(usr, indexNum) - if(href_list["assignadmin"]) - var/indexNum = text2num(href_list["assignadmin"]) - if(globAdminTicketHolder.assignAdminToTicket(usr.client, indexNum)) - message_adminTicket("[usr.client] / ([usr]) has taken ticket number [indexNum]") - to_chat(returnClient(indexNum), "Your ticket is being handled by [usr.client].") - showDetailUI(usr, indexNum) + if(href_list["assignadmin"]) + var/indexNum = text2num(href_list["assignadmin"]) + if(globAdminTicketHolder.assignAdminToTicket(usr.client, indexNum)) + message_adminTicket("[usr.client] / ([usr]) has taken ticket number [indexNum]") + to_chat(returnClient(indexNum), "Your ticket is being handled by [usr.client].") + showDetailUI(usr, indexNum) \ No newline at end of file diff --git a/code/modules/admin/tickets/adminticketsverbs.dm b/code/modules/admin/tickets/adminticketsverbs.dm index a64dd585e3d..1b782b5047c 100644 --- a/code/modules/admin/tickets/adminticketsverbs.dm +++ b/code/modules/admin/tickets/adminticketsverbs.dm @@ -1,39 +1,46 @@ //Verbs /client/proc/startadmintickets() - set name = "Restart Admin Ticket System" - set category = "Debug" + set name = "Restart Admin Ticket System" + set category = "Debug" - if(!holder && !check_rights(R_DEBUG)) - return + if(!holder && !check_rights(R_DEBUG)) + return - if(!globAdminTicketHolder) - var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicketHolder - else - if(alert("Are you sure you want to reboot the admin ticket system?","Reboot Admin Tickets?","Yes","No") != "Yes") - return - message_admins("Restarting Admin Ticket System!") - globAdminTicketHolder = new /datum/adminTicketHolder - message_admins("Admin Ticket System Restarted!") + if(!globAdminTicketHolder) + var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicketHolder + else + if(alert("Are you sure you want to reboot the admin ticket system?","Reboot Admin Tickets?","Yes","No") != "Yes") + return + message_admins("Restarting Admin Ticket System!") + globAdminTicketHolder = new /datum/adminTicketHolder + message_admins("Admin Ticket System Restarted!") /client/proc/openTicketUI() - set name = "Open Ticket Interface" - set category = "Tickets" + set name = "Open Ticket Interface" + set category = "Admin" - if(!holder && !check_rights(R_ADMIN)) - return + if(!holder && !check_rights(R_ADMIN)) + return - globAdminTicketHolder.showUI() + globAdminTicketHolder.showUI() /client/proc/resolveAllTickets() - set name = "Resolve All Open Tickets" - set category = "Tickets" + set name = "Resolve All Open Tickets" + set category = "Admin" - if(!holder && !check_rights(R_ADMIN)) - return + if(!holder && !check_rights(R_ADMIN)) + return - if(alert("Are you sure you want to resolve ALL open tickets?","Resolve all open tickets?","Yes","No") != "Yes") - return + if(alert("Are you sure you want to resolve ALL open tickets?","Resolve all open tickets?","Yes","No") != "Yes") + return - globAdminTicketHolder.resolveAllOpenTickets() \ No newline at end of file + globAdminTicketHolder.resolveAllOpenTickets() + +/client/verb/openUserUI() + + set name = "My Tickets" + set category = "Admin" + + globAdminTicketHolder.userDetailUI(usr.client) \ No newline at end of file diff --git a/code/modules/admin/verbs/adminhelp.dm b/code/modules/admin/verbs/adminhelp.dm index d796d8b9cb1..3d0d067f5b5 100644 --- a/code/modules/admin/verbs/adminhelp.dm +++ b/code/modules/admin/verbs/adminhelp.dm @@ -116,21 +116,22 @@ var/list/adminhelp_ignored_words = list("unknown","the","a","an","of","monkey"," to_chat(X, msg) if("Adminhelp") var/ticketNum // Holder for the ticket number + var/prunedmsg ="[usr.client]: [msg]" // Message without links if(globAdminTicketHolder.checkForOpenTicket(usr.client)) // If user already has an open ticket var/datum/admin_ticket/T = globAdminTicketHolder.checkForOpenTicket(usr.client) // Make T equal to the ticket they have open ticketNum = T.ticketNum // ticketNum is the number of their ticket. + T.addResponse(usr.client, msg) else ticketNum = globAdminTicketHolder.getTicketCounter() // ticketNum is the ticket ready to be assigned. msg = "[selected_type]: [key_name(src, 1, 1, selected_type)] (?) (PP) (VV) (SM) ([admin_jump_link(mob)]) (CA) (TICKET) [ai_found ? " (CL)" : ""] : [msg]" + //Open a new adminticket and inform the user. + globAdminTicketHolder.newTicket(src, prunedmsg, msg) for(var/client/X in modholders + adminholders) if(X.prefs.sound & SOUND_ADMINHELP) X << 'sound/effects/adminhelp.ogg' window_flash(X) to_chat(X, msg) - //Open a new adminticket and inform the user. - globAdminTicketHolder.newTicket(src, msg) - //show it to the person adminhelping too to_chat(src, "[selected_type]: [original_msg]") diff --git a/code/modules/admin/verbs/adminpm.dm b/code/modules/admin/verbs/adminpm.dm index 9976c7d10b9..4c045e193c8 100644 --- a/code/modules/admin/verbs/adminpm.dm +++ b/code/modules/admin/verbs/adminpm.dm @@ -183,6 +183,23 @@ if(check_rights(R_ADMIN|R_MOD, 0, X.mob)) to_chat(X, "[type]: [key_name(src, X, 0, type)]->[key_name(C, X, 0, type)]: [emoji_msg]") + //Check if the mob being PM'd has any open admin tickets. + var/tickets = list() + tickets = globAdminTicketHolder.checkForTicket(C) + if(tickets) + for(var/datum/admin_ticket/i in tickets) + i.addResponse(src, msg) // Add this response to their open tickets. + return + + tickets = globAdminTicketHolder.checkForTicket(src) + if(check_rights(R_ADMIN|R_MOD, 0, C.mob)) //Is the person being pm'd an admin? If so we check if the pm'er has open tickets + tickets = globAdminTicketHolder.checkForTicket(src) + if(tickets) + for(var/datum/admin_ticket/i in tickets) + i.addResponse(src, msg) + return + + /client/proc/cmd_admin_irc_pm() if(prefs.muted & MUTE_ADMINHELP) to_chat(src, "Error: Private-Message: You are unable to use PM-s (muted).") diff --git a/code/modules/client/client procs.dm b/code/modules/client/client procs.dm index 63002ca309a..00402f2deb6 100644 --- a/code/modules/client/client procs.dm +++ b/code/modules/client/client procs.dm @@ -73,10 +73,6 @@ //Admin PM if(href_list["priv_msg"]) var/client/C = locate(href_list["priv_msg"]) - //Check if the person has a current open admin ticket - var/datum/admin_ticket/existingTicket = globAdminTicketHolder.checkForOpenTicket(C) - if(existingTicket) - existingTicket.setLastAdminResponse(C) // IF we do then update their last admin response on the ticket. if(ismob(C)) //Old stuff can feed-in mobs instead of clients var/mob/M = C C = M.client From 11e1bd2f5def194f71dea0dffaf8232ddc1658bb Mon Sep 17 00:00:00 2001 From: Birdtalon Date: Thu, 26 Oct 2017 21:32:49 +0100 Subject: [PATCH 10/10] requested changes --- code/modules/admin/tickets/admintickets.dm | 22 +++++++++++--------- code/modules/admin/tickets/adminticketsUI.dm | 15 +++++++------ 2 files changed, 19 insertions(+), 18 deletions(-) diff --git a/code/modules/admin/tickets/admintickets.dm b/code/modules/admin/tickets/admintickets.dm index 7f59b5f7ec5..5ef1f58dbf5 100644 --- a/code/modules/admin/tickets/admintickets.dm +++ b/code/modules/admin/tickets/admintickets.dm @@ -69,25 +69,25 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke to_chat(C, "You have opened admin ticket number #[(globAdminTicketHolder.getTicketCounter() - 1)]! Please be patient and we will help you soon!") //Begin the stale count for this ticket. - spawn() - T.beginStaleCount() + spawn(0) + T.beginStaleCount() //Set ticket state with key N to open -/datum/adminTicketHolder/proc/openTicket(var/N as num) +/datum/adminTicketHolder/proc/openTicket(var/N) var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] if(T.ticketState != ADMIN_TICKET_OPEN) T.ticketState = ADMIN_TICKET_OPEN return TRUE //Set ticket state with key N to resolved -/datum/adminTicketHolder/proc/resolveTicket(var/N as num) +/datum/adminTicketHolder/proc/resolveTicket(var/N) var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] if(T.ticketState != ADMIN_TICKET_RESOLVED) T.ticketState = ADMIN_TICKET_RESOLVED return TRUE //Set ticket state with key N to closed -/datum/adminTicketHolder/proc/closeTicket(var/N as num) +/datum/adminTicketHolder/proc/closeTicket(var/N) var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] if(T.ticketState != ADMIN_TICKET_CLOSED) T.ticketState = ADMIN_TICKET_CLOSED @@ -111,11 +111,11 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke return FALSE //return the client of a ticket number -/datum/adminTicketHolder/proc/returnClient(var/N as num) +/datum/adminTicketHolder/proc/returnClient(var/N) var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] return T.clientName -/datum/adminTicketHolder/proc/assignAdminToTicket(var/client/C, var/N as num) +/datum/adminTicketHolder/proc/assignAdminToTicket(var/client/C, var/N) var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N] T.assignAdmin(C) return TRUE @@ -139,9 +139,11 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke //Ticker called when a ticket is created, checks for stale-ness. /datum/admin_ticket/proc/beginStaleCount() - if(!src) - return while(world.time < timeUntilStale || !lastAdminResponse || !adminAssigned) // While within the stale period OR no admin responded OR no admin assigned. + + if(!src) + return + sleep(200) // Check every 20 seconds. if(ticketState == ADMIN_TICKET_OPEN && world.time > timeUntilStale) message_adminTicket("Ticket #[ticketNum] has been open for [ADMIN_TICKET_TIMEOUT * 0.1] seconds. Changing status to stale.") @@ -170,7 +172,7 @@ var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicke return "STALE" //Assign the client passed to var/adminAsssigned -/datum/admin_ticket/proc/assignAdmin(var/client/C, var/N as num) +/datum/admin_ticket/proc/assignAdmin(var/client/C, var/N) if(!C) return adminAssigned = C diff --git a/code/modules/admin/tickets/adminticketsUI.dm b/code/modules/admin/tickets/adminticketsUI.dm index 570a97469e7..750fa13e6cb 100644 --- a/code/modules/admin/tickets/adminticketsUI.dm +++ b/code/modules/admin/tickets/adminticketsUI.dm @@ -44,14 +44,14 @@ return dat -/datum/adminTicketHolder/proc/showUI(var/client/C, var/tab) +/datum/adminTicketHolder/proc/showUI(var/client/user, var/tab) var/dat = null dat = returnUI(tab) - var/datum/browser/popup = new(usr, "admintickets", "Admin Tickets", 1400, 600) + var/datum/browser/popup = new(user, "admintickets", "Admin Tickets", 1400, 600) popup.set_content(dat) popup.open() -/datum/adminTicketHolder/proc/showDetailUI(var/client/C, var/ticketID) +/datum/adminTicketHolder/proc/showDetailUI(var/client/user, var/ticketID) var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[ticketID] var/status = "[T.state2text()]" @@ -87,15 +87,14 @@ dat += "Close Ticket" - var/datum/browser/popup = new(usr, "adminticketsdetail", "Admin Ticket #[T.ticketNum]", 1000, 600) + var/datum/browser/popup = new(user, "adminticketsdetail", "Admin Ticket #[T.ticketNum]", 1000, 600) popup.set_content(dat) popup.open() -/datum/adminTicketHolder/proc/userDetailUI(var/client/C) +/datum/adminTicketHolder/proc/userDetailUI(var/client/user) //dat - var/tickets = checkForTicket(C) + var/tickets = checkForTicket(user) var/dat -// tickets = checkForTicket(C) dat += "

Your open tickets

" dat += "" for(var/datum/admin_ticket/T in tickets) @@ -104,7 +103,7 @@ dat += "" dat += "
[T.content[i]]
" - var/datum/browser/popup = new(usr, "userticketsdetail", "Tickets", 1000, 600) + var/datum/browser/popup = new(user, "userticketsdetail", "Tickets", 1000, 600) popup.set_content(dat) popup.open()