cyberpresidentvanellope/Paradise
1
0
Fork 0
mirror of https://github.com/ParadiseSS13/Paradise.git synced 2026-08-30 07:27:57 +01:00
Code Issues Packages Projects Releases Wiki Activity

adminhelp update

Browse Source
This commit is contained in:
Ty-Omaha
2019-09-14 22:41:21 -04:00
parent 8ec0477f76
commit 16b65120ba
8 changed files with 55 additions and 2 deletions
Download Patch File Download Diff File Expand all files Collapse all files
code/controllers/subsystem/tickets/tickets.dm
+43
View File
@@ -94,6 +94,8 @@ SUBSYSTEM_DEF(tickets)
//Inform the user that they have opened a ticket
to_chat(C, "<span class='[span_class]'>You have opened [ticket_name] number #[(getTicketCounter() - 1)]! Please be patient and we will help you soon!</span>")
var/ticket_open_sound = sound('sound/effects/adminticketopen.ogg')
SEND_SOUND(C, ticket_open_sound)
//Set ticket state with key N to open
/datum/controller/subsystem/tickets/proc/openTicket(N)
@@ -111,7 +113,43 @@ SUBSYSTEM_DEF(tickets)
message_staff("<span class='[span_class]'>[usr.client] / ([usr]) resolved [ticket_name] number [N]</span>")
to_chat_safe(returnClient(N), "<span class='[span_class]'>Your [ticket_name] has now been resolved.</span>")
return TRUE
/datum/controller/subsystem/tickets/proc/autoRespond(N)
var/datum/ticket/T = allTickets[N]
var/client/C = usr.client
if((T.staffAssigned && T.staffAssigned != C) || (T.lastStaffResponse && T.lastStaffResponse != C) || T.ticketState != TICKET_OPEN) //if someone took this ticket, is it the same admin who is autoresponding? if so, then skip the warning
if(alert(usr, "[T.ticketState == TICKET_OPEN ? "This ticket is already marked as closed or resolved" : "Another admin appears to already be handling this."] Are you sure you want to continue?", "Confirmation", "Yes", "No") != "Yes")
return
T.assignStaff(C)
//try to keep this list where more common things are at the top yeah? thx
var/response_phrases = list("Cancel" = "Cancel",
"Thanks" = "Thanks, have a Paradise day!",
"Already Resolved" = "The problem has been resolved already.",
"Mentorhelp" = "Please redirect your question to Mentorhelp, as they are better experienced with these types of questions.",
"Clear Cache" = "To fix a blank screen, please leave the game and clear your byond cache. To clear your Byond Cache, there is a Settings icon in the top right of the launcher. After you click that, go into the Games tab and hit the Clear Cache button. If the issue persists a few minutes after rejoining and doing this please adminhelp again and state you cleared your cache." ,
"IC Issue" = "This is an In Character (IC) issue and will not be handled by admins. You could speak to Security, Internal Affairs, a Departmental Head, Nanotrasen Representetive, or any other relevant authority currently on station.",
"Appeal on the Forums" = "Appealing a ban must occur on the forums. Privately messaging, or adminhelping about your ban will not resolve it. To appeal your ban, please head to <a href='[config.banappeals]'>[config.banappeals]</a>"
)
var/sorted_responses = list()
for(var/key in response_phrases) //build a new list based on the short descriptive keys of the master list
sorted_responses += key
var/message_key = input("Select an autoresponse. This will mark the ticket as resolved.", "Autoresponse") as anything in sorted_responses
switch(message_key)
if("Cancel")
T.staffAssigned = initial(T.staffAssigned) //if they cancel we dont need to hold this ticket anymore
return
else
var/msg_sound = sound('sound/effects/adminhelp.ogg')
SEND_SOUND(returnClient(N), msg_sound)
to_chat(returnClient(N), "<span class='[span_class]'>[key_name_hidden(C)] is autoresponding with: <span/> <span class='adminticketalt'>[response_phrases[message_key]]</span>")//for this we want the full value of whatever key this is to tell the player
message_staff("[C] has auto responded to [T.clientName]\'s adminhelp with:<span class='adminticketalt'> [message_key] </span>") //we want to use the named keys for this which is why we do response_phrases[message_key]
resolveTicket(N)
log_game("[C] has auto responded to [T.clientName]\'s adminhelp with: [response_phrases[message_key]]")
//Set ticket state with key N to closed
/datum/controller/subsystem/tickets/proc/closeTicket(N)
var/datum/ticket/T = allTickets[N]
@@ -407,6 +445,11 @@ UI STUFF
takeTicket(indexNum)
showDetailUI(usr, indexNum)
if(href_list["autorespond"])
var/indexNum = text2num(href_list["autorespond"])
takeTicket(indexNum)
autoRespond(indexNum)
if(href_list["resolveall"])
if(ticket_system_name == "Mentor Tickets")
usr.client.resolveAllMentorTickets()