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Merge pull request #13560 from farie82/convert-tickets

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Makes staff able to convert m/ahelp tickets to the other type
This commit is contained in:
AffectedArc07
2020-08-16 12:46:23 +01:00
committed by GitHub
parent b9fca17a48 4554340b7c
commit 57decdd4fb
4 changed files with 79 additions and 21 deletions
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code/controllers/subsystem/tickets/mentor_tickets.dm
+10 -4
View File
@@ -6,17 +6,23 @@ GLOBAL_REAL(SSmentor_tickets, /datum/controller/subsystem/tickets/mentor_tickets
/datum/controller/subsystem/tickets/mentor_tickets
name = "Mentor Tickets"
offline_implications = "Mentor tickets will no longer be marked as stale. No immediate action is needed."
ticket_system_name = "Mentor Tickets"
ticket_name = "Mentor Ticket"
span_class = "mentorhelp"
other_ticket_name = "Admin"
other_ticket_permission = R_ADMIN
close_rights = R_MENTOR | R_ADMIN
offline_implications = "Mentor tickets will no longer be marked as stale. No immediate action is needed."
/datum/controller/subsystem/tickets/mentor_tickets/message_staff(var/msg)
message_mentorTicket(msg)
rights_needed = R_MENTOR | R_ADMIN | R_MOD
/datum/controller/subsystem/tickets/mentor_tickets/Initialize()
close_messages = list("<font color='red' size='3'><b>- [ticket_name] Closed -</b></font>",
"<span class='boldmessage'>Please try to be as descriptive as possible in mentor helps. Mentors do not know the full situation you're in and need more information to give you a helpful response.</span>",
"<span class='[span_class]'>Your [ticket_name] has now been closed.</span>")
return ..()
/datum/controller/subsystem/tickets/mentor_tickets/message_staff(msg)
message_mentorTicket(msg)
/datum/controller/subsystem/tickets/mentor_tickets/create_other_system_ticket(datum/ticket/T)
SStickets.newTicket(T.clientName, T.content, T.title)
code/controllers/subsystem/tickets/tickets.dm
+50 -10
View File
@@ -12,18 +12,23 @@
SUBSYSTEM_DEF(tickets)
name = "Admin Tickets"
var/span_class = "adminticket"
var/ticket_system_name = "Admin Tickets"
var/ticket_name = "Admin Ticket"
var/close_rights = R_ADMIN
var/list/close_messages
init_order = INIT_ORDER_TICKETS
wait = 300
priority = FIRE_PRIORITY_TICKETS
offline_implications = "Admin tickets will no longer be marked as stale. No immediate action is needed."
flags = SS_BACKGROUND
var/span_class = "adminticket"
var/ticket_system_name = "Admin Tickets"
var/ticket_name = "Admin Ticket"
var/close_rights = R_ADMIN
var/rights_needed = R_ADMIN | R_MOD
/// The name of the other ticket type to convert to
var/other_ticket_name = "Mentor"
/// Which permission to look for when seeing if there is staff available for the other ticket type
var/other_ticket_permission = R_MENTOR
var/list/close_messages
var/list/allTickets = list() //make it here because someone might ahelp before the system has initialized
var/ticketCounter = 1
@@ -114,9 +119,37 @@ SUBSYSTEM_DEF(tickets)
to_chat_safe(returnClient(N), "<span class='[span_class]'>Your [ticket_name] has now been resolved.</span>")
return TRUE
/datum/controller/subsystem/tickets/proc/convert_to_other_ticket(ticketId)
if(!check_rights(rights_needed))
return
if(alert("Are you sure to convert this ticket to an '[other_ticket_name]' ticket?",,"Yes","No") != "Yes")
return
if(!other_ticket_system_staff_check())
return
var/datum/ticket/T = allTickets[ticketId]
convert_ticket(T)
/datum/controller/subsystem/tickets/proc/other_ticket_system_staff_check()
var/list/staff = staff_countup(other_ticket_permission)
if(!staff[1])
if(alert("No active staff online to answer the ticket. Are you sure you want to convert the ticket?",, "No", "Yes") != "Yes")
return FALSE
return TRUE
/datum/controller/subsystem/tickets/proc/convert_ticket(datum/ticket/T)
T.ticketState = TICKET_CLOSED
var/client/C = usr.client
to_chat_safe(T.clientName, list("<span class='[span_class]'>[key_name_hidden(C)] has converted your ticket to a [other_ticket_name] ticket.</span>",\
"<span class='[span_class]'>Be sure to use the correct type of help next time!</span>"))
message_staff("<span class='[span_class]'>[C] has converted ticket number [T.ticketNum] to a [other_ticket_name] ticket.</span>")
log_game("[C] has converted ticket number [T.ticketNum] to a [other_ticket_name] ticket.")
create_other_system_ticket(T)
/datum/controller/subsystem/tickets/proc/create_other_system_ticket(datum/ticket/T)
SSmentor_tickets.newTicket(T.clientName, T.content, T.title)
/datum/controller/subsystem/tickets/proc/autoRespond(N)
if(!check_rights(R_ADMIN|R_MOD))
if(!check_rights(rights_needed))
return
var/datum/ticket/T = allTickets[N]
@@ -158,14 +191,17 @@ SUBSYSTEM_DEF(tickets)
resolveTicket(N)
message_staff("[C] has auto responded to [T.clientName]\'s adminhelp with:<span class='adminticketalt'> [message_key] </span>")
log_game("[C] has auto responded to [T.clientName]\'s adminhelp with: [response_phrases[message_key]]")
if("Mentorhelp")
convert_ticket(T)
else
var/msg_sound = sound('sound/effects/adminhelp.ogg')
SEND_SOUND(returnClient(N), msg_sound)
to_chat(returnClient(N), "<span class='[span_class]'>[key_name_hidden(C)] is autoresponding with: <span/> <span class='adminticketalt'>[response_phrases[message_key]]</span>")//for this we want the full value of whatever key this is to tell the player so we do response_phrases[message_key]
to_chat_safe(returnClient(N), "<span class='[span_class]'>[key_name_hidden(C)] is autoresponding with: <span/> <span class='adminticketalt'>[response_phrases[message_key]]</span>")//for this we want the full value of whatever key this is to tell the player so we do response_phrases[message_key]
message_staff("[C] has auto responded to [T.clientName]\'s adminhelp with:<span class='adminticketalt'> [message_key] </span>") //we want to use the short named keys for this instead of the full sentence which is why we just do message_key
T.lastStaffResponse = "Autoresponse: [message_key]"
resolveTicket(N)
log_game("[C] has auto responded to [T.clientName]\'s adminhelp with: [response_phrases[message_key]]")
//Set ticket state with key N to closed
/datum/controller/subsystem/tickets/proc/closeTicket(N)
var/datum/ticket/T = allTickets[N]
@@ -353,7 +389,7 @@ UI STUFF
dat += "<tr><td>[T.content[i]]</td></tr>"
dat += "</table><br /><br />"
dat += "<a href='?src=[UID()];detailreopen=[T.ticketNum]'>Re-Open</a>[check_rights(R_ADMIN|R_MOD, 0) ? "<a href='?src=[UID()];autorespond=[T.ticketNum]'>Auto</a>": ""]<a href='?src=[UID()];detailresolve=[T.ticketNum]'>Resolve</a><br /><br />"
dat += "<a href='?src=[UID()];detailreopen=[T.ticketNum]'>Re-Open</a>[check_rights(rights_needed, 0) ? "<a href='?src=[UID()];autorespond=[T.ticketNum]'>Auto</a>": ""]<a href='?src=[UID()];detailresolve=[T.ticketNum]'>Resolve</a><br /><br />"
if(!T.staffAssigned)
dat += "No staff member assigned to this [ticket_name] - <a href='?src=[UID()];assignstaff=[T.ticketNum]'>Take Ticket</a><br />"
@@ -368,6 +404,7 @@ UI STUFF
dat += "<br /><br />"
dat += "<a href='?src=[UID()];detailclose=[T.ticketNum]'>Close Ticket</a>"
dat += "<a href='?src=[UID()];convert_ticket=[T.ticketNum]'>Convert Ticket</a>"
var/datum/browser/popup = new(user, "[ticket_system_name]detail", "[ticket_system_name] #[T.ticketNum]", 1000, 600)
popup.set_content(dat)
@@ -450,7 +487,6 @@ UI STUFF
if(closeTicket(indexNum))
showDetailUI(usr, indexNum)
if(href_list["detailreopen"])
var/indexNum = text2num(href_list["detailreopen"])
if(openTicket(indexNum))
@@ -470,6 +506,10 @@ UI STUFF
var/indexNum = text2num(href_list["autorespond"])
autoRespond(indexNum)
if(href_list["convert_ticket"])
var/indexNum = text2num(href_list["convert_ticket"])
convert_to_other_ticket(indexNum)
if(href_list["resolveall"])
if(ticket_system_name == "Mentor Tickets")
usr.client.resolveAllMentorTickets()