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@@ -10,6 +10,9 @@
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#define TICKET_RESOLVED 3
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#define TICKET_STALE 4
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#define TICKET_STAFF_MESSAGE_ADMIN_CHANNEL 1
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#define TICKET_STAFF_MESSAGE_PREFIX 2
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SUBSYSTEM_DEF(tickets)
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name = "Admin Tickets"
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init_order = INIT_ORDER_TICKETS
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@@ -24,6 +27,11 @@ SUBSYSTEM_DEF(tickets)
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var/close_rights = R_ADMIN
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var/rights_needed = R_ADMIN | R_MOD
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/// Text that will be added to the anchor link
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var/anchor_link_extra = ""
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var/ticket_help_type = "Adminhelp"
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var/ticket_help_span = "adminhelp"
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/// The name of the other ticket type to convert to
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var/other_ticket_name = "Mentor"
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/// Which permission to look for when seeing if there is staff available for the other ticket type
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@@ -34,7 +42,8 @@ SUBSYSTEM_DEF(tickets)
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var/ticketCounter = 1
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/datum/controller/subsystem/tickets/Initialize()
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close_messages = list("<font color='red' size='4'><b>- [ticket_name] Rejected! -</b></font>",
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if(!close_messages)
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close_messages = list("<font color='red' size='4'><b>- [ticket_name] Rejected! -</b></font>",
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"<span class='boldmessage'>Please try to be calm, clear, and descriptive in admin helps, do not assume the staff member has seen any related events, and clearly state the names of anybody you are reporting. If you asked a question, please ensure it was clear what you were asking.</span>",
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"<span class='[span_class]'>Your [ticket_name] has now been closed.</span>")
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return ..()
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@@ -76,22 +85,56 @@ SUBSYSTEM_DEF(tickets)
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var/datum/ticket/T = i
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resolveTicket(T.ticketNum)
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/**
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* Will either make a new ticket using the given text or will add the text to an existing ticket.
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* Staff will get a message
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* Arguments:
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* C - The client who requests help
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* text - The text the client send
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*/
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/datum/controller/subsystem/tickets/proc/newHelpRequest(client/C, text)
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var/ticketNum // Holder for the ticket number
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var/datum/ticket/T
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// Get the open ticket assigned to the client and add a response. If no open tickets then make a new one
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if((T = checkForOpenTicket(C)))
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ticketNum = T.ticketNum
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T.addResponse(C, text)
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T.setCooldownPeriod()
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to_chat(C.mob, "<span class='[span_class]'>Your [ticket_name] #[ticketNum] remains open! Visit \"My tickets\" under the Admin Tab to view it.</span>")
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var/url_message = makeUrlMessage(C, text, ticketNum)
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message_staff(url_message, NONE, TRUE)
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else
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newTicket(C, text, text)
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/**
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* Will add the URLs usable by staff to the message and return it
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* Arguments:
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* C - The client who send the message
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* msg - The raw message
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* ticketNum - Which ticket number the ticket has
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*/
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/datum/controller/subsystem/tickets/proc/makeUrlMessage(client/C, msg, ticketNum)
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var/list/L = list()
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L += "<span class='[ticket_help_span]'>[ticket_help_type]: </span><span class='boldnotice'>[key_name(C, TRUE, ticket_help_type)] "
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L += "([ADMIN_QUE(C.mob,"?")]) ([ADMIN_PP(C.mob,"PP")]) ([ADMIN_VV(C.mob,"VV")]) ([ADMIN_TP(C.mob,"TP")]) ([ADMIN_SM(C.mob,"SM")]) "
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L += "([admin_jump_link(C.mob)]) (<a href='?_src_=holder;openticket=[ticketNum][anchor_link_extra]'>TICKET</a>) "
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L += "[isAI(C.mob) ? "(<a href='?_src_=holder;adminchecklaws=[C.mob.UID()]'>CL</a>)" : ""] (<a href='?_src_=holder;take_question=[ticketNum][anchor_link_extra]'>TAKE</a>) "
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L += "(<a href='?_src_=holder;resolve=[ticketNum][anchor_link_extra]'>RESOLVE</a>) <a href='?_src_=holder;autorespond=[ticketNum][anchor_link_extra]'>(AUTO)</a> "
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L += "<a href='?_src_=holder;convert_ticket=[ticketNum][anchor_link_extra]'>(CONVERT)</a> :</span> <span class='[ticket_help_span]'>[msg]</span>"
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return L.Join()
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//Open a new ticket and populate details then add to the list of open tickets
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/datum/controller/subsystem/tickets/proc/newTicket(client/C, passedContent, title)
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if(!C || !passedContent)
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return
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//Check if the user has an open ticket already within the cooldown period, if so we don't create a new one and re-set the cooldown period
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var/datum/ticket/existingTicket = checkForOpenTicket(C)
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if(existingTicket)
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existingTicket.setCooldownPeriod()
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to_chat(C.mob, "<span class='[span_class]'>Your [ticket_name] #[existingTicket.ticketNum] remains open! Visit \"My tickets\" under the Admin Tab to view it.</span>")
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return
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if(!title)
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title = passedContent
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var/datum/ticket/T = new(title, passedContent, getTicketCounterAndInc())
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var/new_ticket_num = getTicketCounterAndInc()
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var/url_title = makeUrlMessage(C, title, new_ticket_num)
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var/datum/ticket/T = new(url_title, title, passedContent, new_ticket_num)
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allTickets += T
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T.client_ckey = C.ckey
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T.locationSent = C.mob.loc.name
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@@ -102,6 +145,8 @@ SUBSYSTEM_DEF(tickets)
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var/ticket_open_sound = sound('sound/effects/adminticketopen.ogg')
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SEND_SOUND(C, ticket_open_sound)
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message_staff(url_title, NONE, TRUE)
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//Set ticket state with key N to open
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/datum/controller/subsystem/tickets/proc/openTicket(N)
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var/datum/ticket/T = allTickets[N]
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@@ -148,7 +193,7 @@ SUBSYSTEM_DEF(tickets)
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/datum/controller/subsystem/tickets/proc/create_other_system_ticket(datum/ticket/T)
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var/client/C = get_client_by_ckey(T.client_ckey)
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SSmentor_tickets.newTicket(C, T.content, T.title)
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SSmentor_tickets.newTicket(C, T.content, T.raw_title)
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/datum/controller/subsystem/tickets/proc/autoRespond(N)
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if(!check_rights(rights_needed))
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@@ -250,6 +295,7 @@ SUBSYSTEM_DEF(tickets)
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var/client_ckey
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var/timeOpened // Time the ticket was opened
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var/title //The initial message with links
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var/raw_title // The title without URLs added
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var/list/content // content of the staff help
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var/lastStaffResponse // Last staff member who responded
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var/lastResponseTime // When the staff last responded
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@@ -260,8 +306,9 @@ SUBSYSTEM_DEF(tickets)
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var/ticketCooldown // Cooldown before allowing the user to open another ticket.
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var/client/staffAssigned // Staff member who has assigned themselves to this ticket
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/datum/ticket/New(tit, cont, num)
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/datum/ticket/New(tit, raw_tit, cont, num)
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title = tit
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raw_title = raw_tit
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content = list()
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content += cont
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timeOpened = worldtime2text()
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@@ -440,9 +487,21 @@ UI STUFF
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to_chat(target, text)
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return TRUE
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//Sends a message to the designated staff
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/datum/controller/subsystem/tickets/proc/message_staff(var/msg, var/alt = FALSE)
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message_adminTicket(msg, alt)
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/**
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* Sends a message to the designated staff
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* Arguments:
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* msg - The message being send
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* alt - If an alternative prefix should be used or not. Defaults to TICKET_STAFF_MESSAGE_PREFIX
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* important - If the message is important. If TRUE it will ignore the CHAT_NO_TICKETLOGS preferences,
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send a sound and flash the window. Defaults to FALSE
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*/
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/datum/controller/subsystem/tickets/proc/message_staff(msg, prefix_type = TICKET_STAFF_MESSAGE_PREFIX, important = FALSE)
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switch(prefix_type)
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if(TICKET_STAFF_MESSAGE_ADMIN_CHANNEL)
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msg = "<span class='admin_channel'>ADMIN TICKET: [msg]</span>"
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if(TICKET_STAFF_MESSAGE_PREFIX)
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msg = "<span class='adminticket'><span class='prefix'>ADMIN TICKET:</span> [msg]</span>"
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message_adminTicket(msg, important)
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/datum/controller/subsystem/tickets/Topic(href, href_list)
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@@ -524,7 +583,7 @@ UI STUFF
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if(span_class == "mentorhelp")
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message_staff("<span class='[span_class]'>[usr.client] / ([usr]) has taken [ticket_name] number [index]</span>")
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else
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message_staff("<span class='admin_channel'>[usr.client] / ([usr]) has taken [ticket_name] number [index]</span>", TRUE)
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message_staff("<span class='admin_channel'>[usr.client] / ([usr]) has taken [ticket_name] number [index]</span>", TICKET_STAFF_MESSAGE_ADMIN_CHANNEL)
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to_chat_safe(returnClient(index), "<span class='[span_class]'>Your [ticket_name] is being handled by [usr.client].</span>")
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/datum/controller/subsystem/tickets/proc/unassignTicket(index)
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@@ -535,4 +594,7 @@ UI STUFF
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if(span_class == "mentorhelp")
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message_staff("<span class='[span_class]'>[usr.client] / ([usr]) has unassigned [ticket_name] number [index]</span>")
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else
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message_staff("<span class='admin_channel'>[usr.client] / ([usr]) has unassigned [ticket_name] number [index]</span>", TRUE)
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message_staff("<span class='admin_channel'>[usr.client] / ([usr]) has unassigned [ticket_name] number [index]</span>", TICKET_STAFF_MESSAGE_ADMIN_CHANNEL)
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#undef TICKET_STAFF_MESSAGE_ADMIN_CHANNEL
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#undef TICKET_STAFF_MESSAGE_PREFIX
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warior4356