Merge pull request #12298 from Ty-Omaha/adminHELP

Adminhelp update

code/controllers/subsystem/tickets/tickets.dm

@@ -94,6 +94,8 @@ SUBSYSTEM_DEF(tickets)
 
 	//Inform the user that they have opened a ticket
 	to_chat(C, "<span class='[span_class]'>You have opened [ticket_name] number #[(getTicketCounter() - 1)]! Please be patient and we will help you soon!</span>")
+	var/ticket_open_sound = sound('sound/effects/adminticketopen.ogg')
+	SEND_SOUND(C, ticket_open_sound)
 
 //Set ticket state with key N to open
 /datum/controller/subsystem/tickets/proc/openTicket(N)
@@ -111,7 +113,47 @@ SUBSYSTEM_DEF(tickets)
 		message_staff("<span class='[span_class]'>[usr.client] / ([usr]) resolved [ticket_name] number [N]</span>")
 		to_chat_safe(returnClient(N), "<span class='[span_class]'>Your [ticket_name] has now been resolved.</span>")
 		return TRUE
+		
 
+/datum/controller/subsystem/tickets/proc/autoRespond(N)
+	var/datum/ticket/T = allTickets[N]
+	var/client/C = usr.client
+	if((T.staffAssigned && T.staffAssigned != C) || (T.lastStaffResponse && T.lastStaffResponse != C) || T.ticketState != TICKET_OPEN) //if someone took this ticket, is it the same admin who is autoresponding? if so, then skip the warning
+		if(alert(usr, "[T.ticketState == TICKET_OPEN ? "This ticket is already marked as closed or resolved" : "Another admin appears to already be handling this."] Are you sure you want to continue?", "Confirmation", "Yes", "No") != "Yes")
+			return
+	T.assignStaff(C)
+	
+	var/response_phrases = list("Thanks" = "Thanks, have a Paradise day!", 
+		"Handling It" = "The issue is being looked into, thanks.",
+		"Already Resolved" = "The problem has been resolved already.",
+		"Mentorhelp" = "Please redirect your question to Mentorhelp, as they are better experienced with these types of questions.",
+		"Happens Again" = "Thanks, let us know if it continues to happen.",
+		"Clear Cache" = "To fix a blank screen, please leave the game and clear your Byond Cache. To clear your Byond Cache, there is a Settings icon in the top right of the launcher. After you click that, go into the Games tab and hit the Clear Cache button. If the issue persists a few minutes after rejoining and doing this, please adminhelp again and state you cleared your cache." ,
+		"IC Issue" = "This is an In Character (IC) issue and will not be handled by admins. You could speak to Security, Internal Affairs, a Departmental Head, Nanotrasen Representetive, or any other relevant authority currently on station.",
+		"Reject" = "Reject",
+		"Appeal on the Forums" = "Appealing a ban must occur on the forums. Privately messaging, or adminhelping about your ban will not resolve it. To appeal your ban, please head to <a href='[config.banappeals]'>[config.banappeals]</a>"
+		)
+		
+	var/sorted_responses = list()
+	for(var/key in response_phrases)	//build a new list based on the short descriptive keys of the master list so we can send this as the input instead of the full paragraphs to the admin choosing which autoresponse
+		sorted_responses += key
+
+	var/message_key = input("Select an autoresponse. This will mark the ticket as resolved.", "Autoresponse") as null|anything in sortTim(sorted_responses, /proc/cmp_text_asc) //use sortTim and cmp_text_asc to sort alphabetically
+
+	switch(message_key)
+		if(null) //they cancelled
+			T.staffAssigned = initial(T.staffAssigned) //if they cancel we dont need to hold this ticket anymore
+			return
+		if("Reject")
+			if(!closeTicket(N))
+				to_chat(C, "Unable to close ticket")
+		else
+			var/msg_sound = sound('sound/effects/adminhelp.ogg')
+			SEND_SOUND(returnClient(N), msg_sound)
+			to_chat(returnClient(N), "<span class='[span_class]'>[key_name_hidden(C)] is autoresponding with: <span/> <span class='adminticketalt'>[response_phrases[message_key]]</span>")//for this we want the full value of whatever key this is to tell the player so we do response_phrases[message_key]
+			message_staff("[C] has auto responded to [T.clientName]\'s adminhelp with:<span class='adminticketalt'> [message_key] </span>") //we want to use the short named keys for this instead of the full sentence which is why we just do message_key
+			resolveTicket(N)
+			log_game("[C] has auto responded to [T.clientName]\'s adminhelp with: [response_phrases[message_key]]")
 //Set ticket state with key N to closed
 /datum/controller/subsystem/tickets/proc/closeTicket(N)
 	var/datum/ticket/T = allTickets[N]
@@ -299,7 +341,7 @@ UI STUFF
 			dat += "<tr><td>[T.content[i]]</td></tr>"
 
 	dat += "</table><br /><br />"
-	dat += "<a href='?src=[UID()];detailreopen=[T.ticketNum]'>Re-Open</a><a href='?src=[UID()];detailresolve=[T.ticketNum]'>Resolve</a><br /><br />"
+	dat += "<a href='?src=[UID()];detailreopen=[T.ticketNum]'>Re-Open</a><a href='?src=[UID()];autorespond=[T.ticketNum]'>Auto</a><a href='?src=[UID()];detailresolve=[T.ticketNum]'>Resolve</a><br /><br />"
 
 	if(!T.staffAssigned)
 		dat += "No staff member assigned to this [ticket_name] - <a href='?src=[UID()];assignstaff=[T.ticketNum]'>Take Ticket</a><br />"
@@ -407,6 +449,10 @@ UI STUFF
 		takeTicket(indexNum)
 		showDetailUI(usr, indexNum)
 
+	if(href_list["autorespond"])
+		var/indexNum = text2num(href_list["autorespond"])
+		autoRespond(indexNum)
+
 	if(href_list["resolveall"])
 		if(ticket_system_name == "Mentor Tickets")
 			usr.client.resolveAllMentorTickets()