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https://github.com/ParadiseSS13/Paradise.git
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This commit is contained in:
joep van der velden
@@ -0,0 +1,15 @@
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GLOBAL_REAL(SSmentor_tickets, /datum/controller/subsystem/tickets/mentor_tickets)
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/datum/controller/subsystem/tickets/mentor_tickets/New()
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NEW_SS_GLOBAL(SSmentor_tickets);
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PreInit();
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/datum/controller/subsystem/tickets/mentor_tickets
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name = "Mentor Tickets"
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ticket_system_name = "Mentor Tickets"
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ticket_name = "Mentor Ticket"
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span_text = "<span class='mentorhelp'>"
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/datum/controller/subsystem/tickets/mentor_tickets/message_staf(var/msg)
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message_mentorTicket(msg)
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@@ -0,0 +1,404 @@
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//Defines
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//Deciseconds until ticket becomes stale if unanswered. Alerts admins.
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#define TICKET_TIMEOUT 6000 // 10 minutes
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//Decisecions before the user is allowed to open another ticket while their existing one is open.
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#define TICKET_DUPLICATE_COOLDOWN 3000 // 5 minutes
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//Status defines
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#define TICKET_OPEN 1
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#define TICKET_CLOSED 2
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#define TICKET_RESOLVED 3
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#define TICKET_STALE 4
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SUBSYSTEM_DEF(tickets)
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name = "Admin Tickets"
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var/span_text = "<span class='adminticket'>"
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var/ticket_system_name = "Admin Tickets"
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var/ticket_name = "Admin Ticket"
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init_order = INIT_ORDER_TICKETS
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wait = 300
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priority = FIRE_PRIORITY_TICKETS
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flags = SS_BACKGROUND
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var/list/allTickets
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var/ticketCounter = 1
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/datum/controller/subsystem/tickets/Initialize()
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LAZYINITLIST(allTickets)
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return ..()
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/datum/controller/subsystem/tickets/fire()
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var/stales = checkStaleness()
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if(LAZYLEN(stales))
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var/report
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for(var/num in stales)
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report += "[num], "
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message_staf("[span_text]Tickets [report] have been open for over [TICKET_TIMEOUT / 600] minutes. Changing status to stale.</span>")
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/datum/controller/subsystem/tickets/stat_entry()
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..("Tickets: [LAZYLEN(allTickets)]")
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/datum/controller/subsystem/tickets/proc/checkStaleness()
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var/stales = list()
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for(var/T in allTickets)
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var/datum/ticket/ticket = T
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if(!(ticket.ticketState == TICKET_OPEN))
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continue
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if(world.time > ticket.timeUntilStale && (!ticket.lastStafResponse || !ticket.stafAssigned))
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var/id = ticket.makeStale()
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stales += id
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return stales
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//Return the current ticket number ready to be called off.
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/datum/controller/subsystem/tickets/proc/getTicketCounter()
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return ticketCounter
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//Return the ticket counter and increment
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/datum/controller/subsystem/tickets/proc/getTicketCounterAndInc()
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. = ticketCounter
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ticketCounter++
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return
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/datum/controller/subsystem/tickets/proc/resolveAllOpenTickets() // Resolve all open tickets
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for(var/i in allTickets)
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var/datum/ticket/T = i
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resolveTicket(T.ticketNum)
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//Open a new ticket and populate details then add to the list of open tickets
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/datum/controller/subsystem/tickets/proc/newTicket(client/C, passedContent, title)
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if(!C || !passedContent)
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return
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//Check if the user has an open ticket already within the cooldown period, if so we don't create a new one and re-set the cooldown period
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var/datum/ticket/existingTicket = checkForOpenTicket(C)
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if(existingTicket)
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existingTicket.setCooldownPeriod()
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to_chat(C.mob, "[span_text]Your ticket #[existingTicket.ticketNum] remains open! Visit \"My tickets\" under the Admin Tab to view it.</span>")
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return
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if(!title)
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title = passedContent
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message_admins("making new ticket title: [title]; src type: [src.type]")
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var/datum/ticket/T = new(title, passedContent, getTicketCounterAndInc())
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allTickets += T
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T.clientName = C
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T.locationSent = C.mob.loc.name
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T.mobControlled = C.mob
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//Inform the user that they have opened a ticket
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to_chat(C, "[span_text]You have opened [ticket_name] number #[(getTicketCounter() - 1)]! Please be patient and we will help you soon!</span>")
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//Set ticket state with key N to open
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/datum/controller/subsystem/tickets/proc/openTicket(N)
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var/datum/ticket/T = allTickets[N]
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if(T.ticketState != TICKET_OPEN)
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T.ticketState = TICKET_OPEN
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return TRUE
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//Set ticket state with key N to resolved
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/datum/controller/subsystem/tickets/proc/resolveTicket(N)
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var/datum/ticket/T = allTickets[N]
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if(T.ticketState != TICKET_RESOLVED)
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T.ticketState = TICKET_RESOLVED
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return TRUE
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//Set ticket state with key N to closed
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/datum/controller/subsystem/tickets/proc/closeTicket(N)
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var/datum/ticket/T = allTickets[N]
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if(T.ticketState != TICKET_CLOSED)
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T.ticketState = TICKET_CLOSED
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return TRUE
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//Check if the user already has a ticket open and within the cooldown period.
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/datum/controller/subsystem/tickets/proc/checkForOpenTicket(client/C)
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for(var/datum/ticket/T in allTickets)
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if(T.clientName == C && T.ticketState == TICKET_OPEN && (T.ticketCooldown > world.time))
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return T
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return FALSE
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//Check if the user has ANY ticket not resolved or closed.
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/datum/controller/subsystem/tickets/proc/checkForTicket(client/C)
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var/list/tickets = list()
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for(var/datum/ticket/T in allTickets)
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if(T.clientName == C && (T.ticketState == TICKET_OPEN || T.ticketState == TICKET_STALE))
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tickets += T
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if(tickets.len)
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return tickets
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return FALSE
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//return the client of a ticket number
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/datum/controller/subsystem/tickets/proc/returnClient(N)
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var/datum/ticket/T = allTickets[N]
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return T.clientName
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/datum/controller/subsystem/tickets/proc/assignStafToTicket(client/C, var/N)
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var/datum/ticket/T = allTickets[N]
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T.assignStaf(C)
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return TRUE
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//Single staf ticket
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/datum/ticket
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var/ticketNum // Ticket number
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var/clientName // Client which opened the ticket
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var/timeOpened // Time the ticket was opened
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var/title //The initial message with links
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var/list/content // content of the staf help
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var/lastStafResponse // Last staf member who responded
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var/lastResponseTime // When the staf last responded
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var/locationSent // Location the player was when they send the ticket
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var/mobControlled // Mob they were controlling
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var/ticketState // State of the ticket, open, closed, resolved etc
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var/timeUntilStale // When the ticket goes stale
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var/ticketCooldown // Cooldown before allowing the user to open another ticket.
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var/stafAssigned // Staf member who has assigned themselves to this ticket
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/datum/ticket/New(tit, cont, num)
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title = tit
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content = list()
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content += cont
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timeOpened = worldtime2text()
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timeUntilStale = world.time + TICKET_TIMEOUT
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setCooldownPeriod()
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ticketNum = num
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ticketState = TICKET_OPEN
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//Set the cooldown period for the ticket. The time when it's created plus the defined cooldown time.
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/datum/ticket/proc/setCooldownPeriod()
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ticketCooldown = world.time + TICKET_DUPLICATE_COOLDOWN
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//Set the last staf who responded as the client passed as an arguement.
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/datum/ticket/proc/setLastStafResponse(client/C)
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lastStafResponse = C
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lastResponseTime = worldtime2text()
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//Return the ticket state as a colour coded text string.
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/datum/ticket/proc/state2text()
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switch(ticketState)
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if(TICKET_OPEN)
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return "<font color='green'>OPEN</font>"
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if(TICKET_RESOLVED)
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return "<font color='blue'>RESOLVED</font>"
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if(TICKET_CLOSED)
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return "<font color='red'>CLOSED</font>"
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if(TICKET_STALE)
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return "<font color='orange'>STALE</font>"
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//Assign the client passed to var/stafAsssigned
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/datum/ticket/proc/assignStaf(client/C)
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if(!C)
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return
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stafAssigned = C
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return TRUE
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/datum/ticket/proc/addResponse(client/C, msg)
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if(C.holder)
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setLastStafResponse(C)
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msg = "[C]: [msg]"
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content += msg
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/datum/ticket/proc/makeStale()
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ticketState = TICKET_STALE
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return ticketNum
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/*
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UI STUFF
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*/
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/datum/controller/subsystem/tickets/proc/returnUI(tab = TICKET_OPEN)
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set name = "Open Ticket Interface"
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set category = "Tickets"
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//dat
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var/trStyle = "border-top:2px solid; border-bottom:2px solid; padding-top: 5px; padding-bottom: 5px;"
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var/tdStyleleft = "border-top:2px solid; border-bottom:2px solid; width:150px; text-align:center;"
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var/tdStyle = "border-top:2px solid; border-bottom:2px solid;"
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var/datum/ticket/ticket
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var/dat
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dat += "<head><style>.adminticket{border:2px solid}</style></head>"
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dat += "<body><h1>[ticket_system_name]</h1>"
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dat +="<a href='?src=[UID()];refresh=1'>Refresh</a><br /><a href='?src=[UID()];showopen=1'>Open Tickets</a><a href='?src=[UID()];showresolved=1'>Resolved Tickets</a><a href='?src=[UID()];showclosed=1'>Closed Tickets</a>"
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if(tab == TICKET_OPEN)
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dat += "<h2>Open Tickets</h2>"
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dat += "<table style='width:1300px; border: 3px solid;'>"
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dat +="<tr style='[trStyle]'><th style='[tdStyleleft]'>Control</th><th style='[tdStyle]'>Ticket</th></tr>"
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if(tab == TICKET_OPEN)
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for(var/T in allTickets)
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ticket = T
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if(ticket.ticketState == TICKET_OPEN || ticket.ticketState == TICKET_STALE)
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dat += "<tr style='[trStyle]'><td style ='[tdStyleleft]'><a href='?src=[UID()];resolve=[ticket.ticketNum]'>Resolve</a><a href='?src=[UID()];details=[ticket.ticketNum]'>Details</a> <br /> #[ticket.ticketNum] ([ticket.timeOpened]) [ticket.ticketState == TICKET_STALE ? "<font color='red'><b>STALE</font>" : ""] </td><td style='[tdStyle]'><b>[ticket.title]</td></tr>"
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else
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continue
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else if(tab == TICKET_RESOLVED)
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dat += "<h2>Resolved Tickets</h2>"
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for(var/T in allTickets)
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ticket = T
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if(ticket.ticketState == TICKET_RESOLVED)
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dat += "<tr style='[trStyle]'><td style ='[tdStyleleft]'><a href='?src=[UID()];resolve=[ticket.ticketNum]'>Resolve</a><a href='?src=[UID()];details=[ticket.ticketNum]'>Details</a> <br /> #[ticket.ticketNum] ([ticket.timeOpened]) </td><td style='[tdStyle]'><b>[ticket.title]</td></tr>"
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else
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continue
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else if(tab == TICKET_CLOSED)
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dat += "<h2>Closed Tickets</h2>"
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for(var/T in allTickets)
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ticket = T
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if(ticket.ticketState == TICKET_CLOSED)
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dat += "<tr style='[trStyle]'><td style ='[tdStyleleft]'><a href='?src=[UID()];resolve=[ticket.ticketNum]'>Resolve</a><a href='?src=[UID()];details=[ticket.ticketNum]'>Details</a> <br /> #[ticket.ticketNum] ([ticket.timeOpened]) </td><td style='[tdStyle]'><b>[ticket.title]</td></tr>"
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else
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continue
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dat += "</table></body>"
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return dat
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/datum/controller/subsystem/tickets/proc/showUI(mob/user, tab)
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var/dat = null
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dat = returnUI(tab)
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var/datum/browser/popup = new(user, ticket_system_name, ticket_system_name, 1400, 600)
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popup.set_content(dat)
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popup.open()
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/datum/controller/subsystem/tickets/proc/showDetailUI(mob/user, ticketID)
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message_admins("src type: [src.type]; ticketID [ticketID]; allTickets len [LAZYLEN(allTickets)]")
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var/datum/ticket/T = allTickets[ticketID]
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var/status = "[T.state2text()]"
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var/dat = "<h1>[ticket_system_name]</h1>"
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dat +="<a href='?src=[UID()];refresh=1'>Show All</a><a href='?src=[UID()];refreshdetail=[T.ticketNum]'>Refresh</a>"
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dat += "<h2>Ticket #[T.ticketNum]</h2>"
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dat += "<h3>[T.clientName] / [T.mobControlled] opened this ticket at [T.timeOpened] at location [T.locationSent]</h3>"
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dat += "<h4>Ticket Status: <font color='red'>[status]</font>"
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dat += "<table style='width:950px; border: 3px solid;'>"
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dat += "<tr><td>[T.title]</td></tr>"
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if(T.content.len > 1)
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for(var/i = 2, i <= T.content.len, i++)
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dat += "<tr><td>[T.content[i]]</td></tr>"
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dat += "</table><br /><br />"
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dat += "<a href='?src=[UID()];detailreopen=[T.ticketNum]'>Re-Open</a><a href='?src=[UID()];detailresolve=[T.ticketNum]'>Resolve</a><br /><br />"
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if(!T.stafAssigned)
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dat += "No staf member assigned to this ticket - <a href='?src=[UID()];assignstaf=[T.ticketNum]'>Take Ticket</a><br />"
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else
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dat += "[T.stafAssigned] is assigned to this Ticket. - <a href='?src=[UID()];assignstaf=[T.ticketNum]'>Take Ticket</a><br />"
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if(T.lastStafResponse)
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dat += "<b>Last Staf response Response:</b> [T.lastStafResponse] at [T.lastResponseTime]"
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else
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dat +="<font color='red'>No Staf Response</font>"
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dat += "<br /><br />"
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dat += "<a href='?src=[UID()];detailclose=[T.ticketNum]'>Close Ticket</a>"
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var/datum/browser/popup = new(user, "[ticket_system_name]detail", "[ticket_system_name] #[T.ticketNum]", 1000, 600)
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popup.set_content(dat)
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popup.open()
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/datum/controller/subsystem/tickets/proc/userDetailUI(mob/user)
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//dat
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var/tickets = checkForTicket(user.client)
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var/dat
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dat += "<h1>Your open tickets</h1>"
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dat += "<table>"
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for(var/datum/ticket/T in tickets)
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dat += "<tr><td><h2>Ticket #[T.ticketNum]</h2></td></tr>"
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for(var/i = 1, i <= T.content.len, i++)
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dat += "<tr><td>[T.content[i]]</td></tr>"
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dat += "</table>"
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var/datum/browser/popup = new(user, "userticketsdetail", "Tickets", 1000, 600)
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popup.set_content(dat)
|
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popup.open()
|
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//Sends a message to the target safely. If the target left the server it won't throw a runtime. Also accepts lists of text
|
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/datum/controller/subsystem/tickets/proc/to_chat_safe(target, text)
|
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if(!target)
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return FALSE
|
||||
if(istype(text, /list))
|
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for(var/T in text)
|
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to_chat(target, T)
|
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else
|
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to_chat(target, text)
|
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return TRUE
|
||||
|
||||
//Sends a message to the designated staf
|
||||
/datum/controller/subsystem/tickets/proc/message_staf(var/msg)
|
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message_adminTicket(msg)
|
||||
|
||||
/datum/controller/subsystem/tickets/Topic(href, href_list)
|
||||
|
||||
if(href_list["refresh"])
|
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showUI(usr)
|
||||
return
|
||||
|
||||
if(href_list["refreshdetail"])
|
||||
var/indexNum = text2num(href_list["refreshdetail"])
|
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showDetailUI(usr, indexNum)
|
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return
|
||||
|
||||
if(href_list["showopen"])
|
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showUI(usr, TICKET_OPEN)
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||||
return
|
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if(href_list["showresolved"])
|
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showUI(usr, TICKET_RESOLVED)
|
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return
|
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if(href_list["showclosed"])
|
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showUI(usr, TICKET_CLOSED)
|
||||
return
|
||||
|
||||
if(href_list["details"])
|
||||
var/indexNum = text2num(href_list["details"])
|
||||
showDetailUI(usr, indexNum)
|
||||
return
|
||||
|
||||
if(href_list["resolve"])
|
||||
var/indexNum = text2num(href_list["resolve"])
|
||||
if(resolveTicket(indexNum))
|
||||
message_staf("[usr.client] / ([usr]) resolved [ticket_name] number [indexNum]")
|
||||
to_chat_safe(returnClient(indexNum), "[span_text]Your [ticket_name] has now been resolved.</span>")
|
||||
showUI(usr)
|
||||
|
||||
if(href_list["detailresolve"])
|
||||
var/indexNum = text2num(href_list["detailresolve"])
|
||||
if(resolveTicket(indexNum))
|
||||
message_staf("[usr.client] / ([usr]) resolved [ticket_name] number [indexNum]")
|
||||
to_chat_safe(returnClient(indexNum), "[span_text]Your [ticket_name] has now been resolved.</span>")
|
||||
showDetailUI(usr, indexNum)
|
||||
|
||||
if(href_list["detailclose"])
|
||||
var/indexNum = text2num(href_list["detailclose"])
|
||||
if(alert("Are you sure? This will send a negative message.",,"Yes","No") != "Yes")
|
||||
return
|
||||
if(closeTicket(indexNum))
|
||||
message_staf("[usr.client] / ([usr]) closed [ticket_name] number [indexNum]")
|
||||
to_chat_safe(returnClient(indexNum), list(
|
||||
"<font color='red' size='4'><b>- [ticket_name] Rejected! -</b></font>",
|
||||
"<span class='boldmessage'>Please try to be calm, clear, and descriptive in admin helps, do not assume the staf member has seen any related events, and clearly state the names of anybody you are reporting. If you asked a question, please ensure it was clear what you were asking.</span>",
|
||||
"[span_text]Your ticket has now been closed.</span>"
|
||||
))
|
||||
showDetailUI(usr, indexNum)
|
||||
|
||||
if(href_list["detailreopen"])
|
||||
var/indexNum = text2num(href_list["detailreopen"])
|
||||
if(openTicket(indexNum))
|
||||
message_staf("[usr.client] / ([usr]) re-opened [ticket_name] number [indexNum]")
|
||||
showDetailUI(usr, indexNum)
|
||||
|
||||
if(href_list["assignstaf"])
|
||||
var/indexNum = text2num(href_list["assignstaf"])
|
||||
if(assignStafToTicket(usr.client, indexNum))
|
||||
message_staf("[usr.client] / ([usr]) has taken ticket number [indexNum]")
|
||||
to_chat_safe(returnClient(indexNum), "[span_text]Your ticket is being handled by [usr.client].")
|
||||
showDetailUI(usr, indexNum)
|
||||
|
||||
Reference in New Issue
Block a user