diff --git a/html/changelogs/AutoChangeLog-pr-11577.yml b/html/changelogs/AutoChangeLog-pr-11577.yml
new file mode 100644
index 00000000000..aef167f6fbe
--- /dev/null
+++ b/html/changelogs/AutoChangeLog-pr-11577.yml
@@ -0,0 +1,4 @@
+author: "farie82"
+delete-after: True
+changes: 
+  - tweak: "Ticket takes now ask for confirmation if you want to take an already assigned ticket."