mirror of
https://github.com/ParadiseSS13/Paradise.git
synced 2026-07-19 02:54:41 +01:00
Initial commit, adds admin ticket system framework, styles and hooks into adminhelp system.
This commit is contained in:
Birdtalon
@@ -218,6 +218,12 @@ var/list/admin_verbs_snpc = list(
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/client/proc/customiseSNPC,
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/client/proc/hide_snpc_verbs
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)
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var/list/admin_verbs_ticket = list(
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/client/proc/startadmintickets,
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/client/proc/vvadmintickets,
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/client/proc/openTicketUI,
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/client/proc/generateTickets,
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)
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/client/proc/on_holder_add()
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if(chatOutput && chatOutput.loaded)
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@@ -230,6 +236,7 @@ var/list/admin_verbs_snpc = list(
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verbs += /client/proc/togglebuildmodeself
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if(holder.rights & R_ADMIN)
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verbs += admin_verbs_admin
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verbs += admin_verbs_ticket
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spawn(1)
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control_freak = 0
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if(holder.rights & R_BAN)
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@@ -280,7 +287,8 @@ var/list/admin_verbs_snpc = list(
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admin_verbs_show_debug_verbs,
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/client/proc/readmin,
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admin_verbs_snpc,
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/client/proc/hide_snpc_verbs
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/client/proc/hide_snpc_verbs,
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admin_verbs_ticket
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)
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/client/proc/hide_verbs()
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@@ -0,0 +1,138 @@
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/*
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Admin ticket system by Birdtalon
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*/
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//Global holder
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var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicketHolder
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//Defines
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//Deciseconds until timeout
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#define ADMIN_TICKET_TIMEOUT 100
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//Decisecions before opening another ticket
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#define ADMIN_TICKET_DUPLICATE_COOLDOWN 300
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//Status defines
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#define ADMIN_TICKET_OPEN 1
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#define ADMIN_TICKET_CLOSED 2
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#define ADMIN_TICKET_RESOLVED 3
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#define ADMIN_TICKET_STALE 4
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//Datum holding all tickets
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/datum/adminTicketHolder
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var/ticketCounter = 1 // Counts the tickets and used to assign the id number
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var/list/allTickets = list()
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//Return the current ticket number ready to be called off.
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/datum/adminTicketHolder/proc/getTicketCounter()
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return ticketCounter
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//Return the ticket counter and increment
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/datum/adminTicketHolder/proc/getTicketCounterAndInc()
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var/C = ticketCounter
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ticketCounter++
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return C
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//Set the ticket counter to a value
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/datum/adminTicketHolder/proc/setTicketCounter(var/N as num)
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ticketCounter = N
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/datum/adminTicketHolder/proc/purgeAllTickets() // Delete ALL tickets
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QDEL_LIST(allTickets)
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message_admins("<span class='adminticket'>[usr] purged all admin tickets!</span>")
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/datum/adminTicketHolder/proc/closeAllOpenTickets() // Close all open tickets
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for(var/i in allTickets)
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var/datum/admin_ticket/T = i
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T.ticketState = ADMIN_TICKET_CLOSED
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//Open a new ticket and populate details then add to the list of open tickets
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/datum/adminTicketHolder/proc/newTicket(var/client/C, var/passedContent)
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if(!C || !passedContent)
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return
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//Check if the user has an open ticket already within the cooldown period, if so we don't create a new one and re-set the cooldown period
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var/datum/admin_ticket/existingTicket = checkForOpenTicket(C)
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if(existingTicket)
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existingTicket.setCooldownPeriod()
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to_chat(C, "<span class='adminticket'>Your ticket #[existingTicket.ticketNum] remains open!</span>")
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return
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var/datum/admin_ticket/T = new /datum/admin_ticket
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T.ticketNum = getTicketCounterAndInc()
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T.clientName = C
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T.timeOpened = worldtime2text()
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T.content = passedContent
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T.locationSent = C.mob.loc
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T.mobControlled = C.mob
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T.ticketState = ADMIN_TICKET_OPEN
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T.timeUntilStale = world.time + ADMIN_TICKET_TIMEOUT
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T.setCooldownPeriod()
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allTickets += T
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//Inform the user that they have opened a ticket
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to_chat(C, "<span class='adminticket'>You have opened admin ticket number #[(globAdminTicketHolder.getTicketCounter() - 1)]! Please be patient and we will help you soon!</span>")
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spawn()
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T.beginStaleCount()
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//Set ticket state with key N to open
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/datum/adminTicketHolder/proc/openTicket(var/N as num)
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var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N]
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T.ticketState = ADMIN_TICKET_OPEN
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//Set ticket state with key N to resolved
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/datum/adminTicketHolder/proc/resolveTicket(var/N as num)
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var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N]
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T.ticketState = ADMIN_TICKET_RESOLVED
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//Set ticket state with key N to closed
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/datum/adminTicketHolder/proc/closeTicket(var/N as num)
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var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N]
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T.ticketState = ADMIN_TICKET_CLOSED
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//List Open Tickets in chat
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/datum/adminTicketHolder/proc/listOpenTicketsToChat()
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for(var/T in allTickets)
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var/datum/admin_ticket/ticket = T
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message_admins("<span class='adminticket'>Ticket #[ticket.ticketNum]: Opened by [ticket.clientName] at [ticket.timeOpened]: [ticket.content]</span>")
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//Check if the user already has a ticket open and within the cooldown period.
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/datum/adminTicketHolder/proc/checkForOpenTicket(var/client/C)
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for(var/datum/admin_ticket/T in allTickets)
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if(T.clientName == C && T.ticketState == ADMIN_TICKET_OPEN && (T.ticketCooldown > world.time))
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return T
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return FALSE
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//Single admin ticket
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/datum/admin_ticket
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var/ticketNum // Ticket number
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var/clientName // Client which opened the ticket
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var/timeOpened // Time the ticket was opened
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var/content // content of the admin help
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var/lastAdminResponse // Last admin who responded
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var/lastResponseTime // When the admin last responded
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var/locationSent // Location the player was when they send the ticket
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var/mobControlled // Mob they were controlling
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var/ticketState // State of the ticket, open, closed, resolved etc
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var/timeUntilStale // When the ticket goes stale
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var/ticketCooldown // Cooldown before allowing the user to open another ticket.
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/datum/admin_ticket/proc/beginStaleCount()
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if(!src)
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to_chat(world, "DEBUG: NO SRC")
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return
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while(world.time < timeUntilStale)
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sleep(200)
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to_chat(world, "DEBUG: CHECKING STATE OF TICKET [ticketNum]")
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if(ticketState == ADMIN_TICKET_OPEN && world.time > timeUntilStale)
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message_admins("<span class='adminticket'>Ticket #[ticketNum] has been open for [ADMIN_TICKET_TIMEOUT * 0.1] seconds. Changing status to stale.</span>")
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ticketState = ADMIN_TICKET_STALE
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break
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/datum/admin_ticket/proc/setCooldownPeriod()
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ticketCooldown = world.time + ADMIN_TICKET_DUPLICATE_COOLDOWN
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/datum/admin_ticket/proc/setLastAdminResponse(var/client/C)
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lastAdminResponse = C
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lastResponseTime = world.time
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@@ -0,0 +1,116 @@
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/datum/adminTicketHolder/proc/returnUI(var/tab = ADMIN_TICKET_OPEN)
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set name = "Open Ticket Interface"
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set category = "Tickets"
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//dat
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var/dat = "<h1>Admin Tickets</h1>"
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dat +="<a href='?src=[UID()];refresh=1'>Refresh</a><br /><a href='?src=[UID()];showopen=1'>Open Tickets</a><a href='?src=[UID()];showresolved=1'>Resolved Tickets</a><a href='?src=[UID()];showclosed=1'>Closed Tickets</a>"
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if(tab == ADMIN_TICKET_OPEN)
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dat += "<h2>Open Tickets</h2>"
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dat += "<table class='admintickets'>"
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dat +="<tr class='admintickets'><th>Control</th><th>Ticket</th><th>Detail</th></tr>"
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for(var/T in allTickets)
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var/datum/admin_ticket/ticket = T
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if(ticket.ticketState == ADMIN_TICKET_OPEN || ticket.ticketState == ADMIN_TICKET_STALE)
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dat += "<tr class='admintickets'><td><a href='?src=[UID()];resolve=[ticket.ticketNum]'>Resolve</a><a href='?src=[UID()];close=[ticket.ticketNum]'>Close</a></td> <td><b>Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content]</td> <td><a href='?src=[UID()];details=[ticket.ticketNum]'>Details</a></td>"
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else
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continue
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dat += "</table>"
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return dat
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else if(tab == ADMIN_TICKET_RESOLVED)
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dat += "<h2>Resolved Tickets</h2>"
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dat += "<table class='admintickets'>"
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dat +="<tr class='admintickets'><th>Control</th><th>Ticket</th><th>Detail</th></tr>"
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for(var/T in allTickets)
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var/datum/admin_ticket/ticket = T
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if(ticket.ticketState == ADMIN_TICKET_RESOLVED)
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dat += "<tr><td><a href='?src=[UID()];resolve=[ticket.ticketNum]'>Resolve</a><a href='?src=[UID()];close=[ticket.ticketNum]'>Close</a></td> <td><b>Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content]</td> <td><a href='?src=[UID()];details=[ticket.ticketNum]'>Details</a></td>"
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else
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continue
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dat += "</table>"
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return dat
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else if(tab == ADMIN_TICKET_CLOSED)
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dat += "<h2>Closed Tickets</h2>"
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dat += "<table class='admintickets'>"
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dat +="<tr class='admintickets'><th>Control</th><th>Ticket</th><th>Detail</th></tr>"
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for(var/T in allTickets)
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var/datum/admin_ticket/ticket = T
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if(ticket.ticketState == ADMIN_TICKET_CLOSED)
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dat += "<tr class='admintickets'><td><a href='?src=[UID()];resolve=[ticket.ticketNum]'>Resolve</a><a href='?src=[UID()];close=[ticket.ticketNum]'>Close</a></td> <td><b>Ticket #[ticket.ticketNum]: at [ticket.timeOpened]: [ticket.content]</td> <td><a href='?src=[UID()];details=[ticket.ticketNum]'>Details</a></td>"
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else
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continue
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dat += "</table>"
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return dat
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/datum/adminTicketHolder/proc/showUI(var/client/C, var/tab)
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var/dat = null
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dat = returnUI(tab)
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var/datum/browser/popup = new(usr, "admintickets", "Admin Tickets", 1200, 600)
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popup.set_content(dat)
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popup.open()
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/datum/adminTicketHolder/proc/showDetailUI(var/client/C, var/ticketID)
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var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[ticketID]
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var/dat = "<h1>Admin Tickets</h1>"
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dat += "<h2>Ticket #[T.ticketNum]</h2>"
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dat += "<h4>[T.clientName] / [T.mobControlled] opened this ticket at [T.timeOpened] at location [T.locationSent]</h4>"
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dat += "<p>[T.content]</p>"
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dat += "<a href='?src=[UID()];reopen=[T.ticketNum]'>Re-Open</a><a href='?src=[UID()];resolve=[T.ticketNum]'>Resolve</a><a href='?src=[UID()];close=[T.ticketNum]'>Close</a>"
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var/datum/browser/popup = new(usr, "adminticketsdetail", "Admin Ticket #[T.ticketNum]", 1200, 600)
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popup.set_content(dat)
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popup.open()
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/datum/adminTicketHolder/Topic(href, href_list)
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if(href_list["refresh"])
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showUI(usr)
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return
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if(href_list["showopen"])
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showUI(usr, ADMIN_TICKET_OPEN)
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return
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if(href_list["showresolved"])
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showUI(usr, ADMIN_TICKET_RESOLVED)
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return
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if(href_list["showclosed"])
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showUI(usr, ADMIN_TICKET_CLOSED)
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return
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if(href_list["details"])
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var/indexNum = text2num(href_list["details"])
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showDetailUI(usr.client, indexNum)
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return
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if(href_list["resolve"])
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var/indexNum = text2num(href_list["resolve"])
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globAdminTicketHolder.resolveTicket(indexNum)
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message_admins("<span class='adminticket'>[usr.client] / ([usr]) resolved admin ticket number [indexNum]</span>")
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showUI(usr)
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return
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if(href_list["close"])
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var/indexNum = text2num(href_list["close"])
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globAdminTicketHolder.closeTicket(indexNum)
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message_admins("<span class='adminticket'>[usr.client] / ([usr]) closed admin ticket number [indexNum]</span>")
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showUI(usr)
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return
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else if(href_list["reopen"])
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var/indexNum = text2num(href_list["reopen"])
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globAdminTicketHolder.openTicket(indexNum)
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message_admins("<span class='adminticket'>[usr.client] / ([usr]) re-opened admin ticket number [indexNum]</span>")
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@@ -0,0 +1,35 @@
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//Verbs
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/client/proc/startadmintickets()
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set name = "Restart Admin Ticket System"
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set category = "Tickets"
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if(!globAdminTicketHolder)
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var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicketHolder
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else
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to_chat(world, "Already one running.")
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/client/proc/vvadmintickets()
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set name = "Debug Admin Tickets"
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set category = "Tickets"
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debug_variables(globAdminTicketHolder)
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/client/proc/openTicketUI()
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set name = "Open Ticket Interface"
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set category = "Tickets"
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if(!holder)
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return
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if(!check_rights(R_ADMIN))
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return
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globAdminTicketHolder.showUI()
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/client/proc/generateTickets()
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set name = "Generate Ticket"
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set category = "Tickets"
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var/testmsg = pick("REEEEEEE", "HELP ME I'm NOOB!!", "PLEASE ADMIN REVIVE ME", "IS THIS LEGIT?", "some1 killed me 4noraisen", "birdtalon is powergaming again")
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globAdminTicketHolder.newTicket(src, testmsg)
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@@ -122,6 +122,9 @@ var/list/adminhelp_ignored_words = list("unknown","the","a","an","of","monkey","
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window_flash(X)
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to_chat(X, msg)
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//Try to open a new adminticket and inform the user if they succed.
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globAdminTicketHolder.newTicket(src, msg)
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//show it to the person adminhelping too
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to_chat(src, "<span class='boldnotice'>[selected_type]</b>: [original_msg]</span>")
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Block a user