Files
Paradise/code/__DEFINES/tickets_defines.dm
Charlie Nolan 663e007d4d Added an autoresponse system for mentorhelp, using the existing button. (#24384)
* Added an autoresponse system for mentorhelp, using the existing button.

* Apply suggestions from code review

Co-authored-by: Henri215 <77684085+Henri215@users.noreply.github.com>

* Review suggestions.

* Add How to Objectives

* Apply suggestions from code review

Co-authored-by: Luc <89928798+lewcc@users.noreply.github.com>

* Build the response phrases lists only once.

* Add Russian autoresponse.

* Corrected Russian Paradise server name.

---------

Co-authored-by: Henri215 <77684085+Henri215@users.noreply.github.com>
Co-authored-by: Luc <89928798+lewcc@users.noreply.github.com>
2024-04-01 07:49:06 +00:00

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//Time until ticket becomes stale if unanswered. Alerts admins.
#define TICKET_TIMEOUT (10 MINUTES)
//Time before the user is allowed to open another ticket while their existing one is open.
#define TICKET_DUPLICATE_COOLDOWN (5 MINUTES)
//Status defines
#define TICKET_OPEN 1
#define TICKET_CLOSED 2
#define TICKET_RESOLVED 3
#define TICKET_STALE 4