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Adds a button to let people ahelping know their issue is being handled

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This commit is contained in:
deathride58
2017-10-26 12:21:28 -04:00
parent 95bae508aa
commit 55cad46845
1 changed files with 21 additions and 2 deletions
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23
code/modules/admin/verbs/adminhelp.dm
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@@ -237,6 +237,7 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
. += " (<A HREF='?_src_=holder;[HrefToken(TRUE)];ahelp=[ref_src];ahelp_action=icissue'>IC</A>)"
. += " (<A HREF='?_src_=holder;[HrefToken(TRUE)];ahelp=[ref_src];ahelp_action=close'>CLOSE</A>)"
. += " (<A HREF='?_src_=holder;[HrefToken(TRUE)];ahelp=[ref_src];ahelp_action=resolve'>RSLVE</A>)"
. += " (<A HREF='?_src_=holder;[HrefToken(TRUE)];ahelp=[ref_src];ahelp_action=handleissue'>HANDLE</A>)"
//private
/datum/admin_help/proc/LinkedReplyName(ref_src)
@@ -382,6 +383,22 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
AddInteraction("Marked as IC issue by [key_name]")
Resolve(silent = TRUE)
//Let the initiator know their ahelp is being handled
/datum/admin_help/proc/HandleIssue(key_name = key_name_admin(usr))
if(state != AHELP_ACTIVE)
return
var/msg = "<span class ='adminhelp'>Your ticket is now being handled by an admin. Please be patient.</span>"
if(initiator)
to_chat(initiator, msg)
SSblackbox.inc("ahelp_handleissue")
msg = "Ticket [TicketHref("#[id]")] is being handled by [key_name]"
message_admins(msg)
log_admin_private(msg)
AddInteraction("Being handled by [key_name]")
//Show the ticket panel
/datum/admin_help/proc/TicketPanel()
var/list/dat = list("<html><head><title>Ticket #[id]</title></head>")
@@ -442,6 +459,8 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
Close()
if("resolve")
Resolve()
if("handleissue")
HandleIssue()
if("reopen")
Reopen()
@@ -489,9 +508,9 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
return
if(handle_spam_prevention(msg,MUTE_ADMINHELP))
return
msg = trim(msg)
if(!msg)
return