diff --git a/code/modules/admin/verbs/adminhelp.dm b/code/modules/admin/verbs/adminhelp.dm
index 3889872275..0135bfbfa0 100644
--- a/code/modules/admin/verbs/adminhelp.dm
+++ b/code/modules/admin/verbs/adminhelp.dm
@@ -237,6 +237,7 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
. += " (IC)"
. += " (CLOSE)"
. += " (RSLVE)"
+ . += " (HANDLE)"
//private
/datum/admin_help/proc/LinkedReplyName(ref_src)
@@ -382,6 +383,22 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
AddInteraction("Marked as IC issue by [key_name]")
Resolve(silent = TRUE)
+//Let the initiator know their ahelp is being handled
+/datum/admin_help/proc/HandleIssue(key_name = key_name_admin(usr))
+ if(state != AHELP_ACTIVE)
+ return
+
+ var/msg = "Your ticket is now being handled by an admin. Please be patient."
+
+ if(initiator)
+ to_chat(initiator, msg)
+
+ SSblackbox.inc("ahelp_handleissue")
+ msg = "Ticket [TicketHref("#[id]")] is being handled by [key_name]"
+ message_admins(msg)
+ log_admin_private(msg)
+ AddInteraction("Being handled by [key_name]")
+
//Show the ticket panel
/datum/admin_help/proc/TicketPanel()
var/list/dat = list("Ticket #[id]")
@@ -442,6 +459,8 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
Close()
if("resolve")
Resolve()
+ if("handleissue")
+ HandleIssue()
if("reopen")
Reopen()
@@ -489,9 +508,9 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
return
if(handle_spam_prevention(msg,MUTE_ADMINHELP))
return
-
+
msg = trim(msg)
-
+
if(!msg)
return