mirror of
https://github.com/CHOMPStation2/CHOMPStation2.git
synced 2025-12-10 10:12:45 +00:00
Adds ticket escalation
This commit is contained in:
Casey
CHOMPStation2
@@ -178,6 +178,7 @@
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GLOB.directory[ckey] = src
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GLOB.ahelp_tickets.ClientLogin(src)
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GLOB.mhelp_tickets.ClientLogin(src)
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//Admin Authorisation
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holder = admin_datums[ckey]
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@@ -263,6 +264,7 @@
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holder.owner = null
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GLOB.admins -= src
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GLOB.ahelp_tickets.ClientLogout(src)
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GLOB.mhelp_tickets.ClientLogout(src)
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GLOB.directory -= ckey
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GLOB.clients -= src
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return ..()
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245
code/modules/mentor/mentor.dm
Normal file
245
code/modules/mentor/mentor.dm
Normal file
@@ -0,0 +1,245 @@
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/client
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var/datum/mentor/mentorholder = null
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var/list/mentor_datums = list()
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var/list/mentor_verbs_default = list(
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/client/proc/cmd_mentor_ticket_panel,
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/client/proc/cmd_mentor_say,
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/client/proc/cmd_dementor
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)
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/datum/mentor
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var/client/owner = null
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/datum/mentor/New(ckey)
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if(!ckey)
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error("Mentor datum created without a ckey argument. Datum has been deleted")
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qdel(src)
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return
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mentor_datums[ckey] = src
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/datum/mentor/proc/associate(client/C)
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if(istype(C))
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owner = C
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owner.mentorholder = src
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owner.add_mentor_verbs()
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GLOB.mentors |= C
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/datum/mentor/proc/disassociate()
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if(owner)
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GLOB.mentors -= owner
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owner.remove_mentor_verbs()
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owner.mentorholder = null
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mentor_datums[owner.ckey] = null
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qdel(src)
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/client/proc/add_mentor_verbs()
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if(mentorholder)
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verbs += mentor_verbs_default
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/client/proc/remove_mentor_verbs()
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if(mentorholder)
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verbs -= mentor_verbs_default
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/client/proc/make_mentor()
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set category = "Special Verbs"
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set name = "Make Mentor"
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if(!holder)
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to_chat(src, "<span class='pm warning'>Error: Only administrators may use this command.</span>")
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return
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var/list/client/targets[0]
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for(var/client/T in GLOB.clients)
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targets["[T.key]"] = T
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var/target = tgui_input_list(src,"Who do you want to make a mentor?","Make Mentor", sortList(targets))
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if(!target)
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return
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var/client/C = targets[target]
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if(has_mentor_powers(C) || C.deadmin_holder) // If an admin is deadminned you could mentor them and that will cause fuckery if they readmin
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to_chat(src, "<span class='pm warning'>Error: They already have mentor powers.</span>")
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return
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var/datum/mentor/M = new /datum/mentor(C.ckey)
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M.associate(C)
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to_chat(C, "<span class='pm notice'>You have been granted mentorship.</span>")
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to_chat(src, "<span class='pm notice'>You have made [C] a mentor.</span>")
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log_admin("[key_name(src)] made [key_name(C)] a mentor.")
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feedback_add_details("admin_verb","Make Mentor") //If you are copy-pasting this, ensure the 2nd parameter is unique to the new proc!
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/client/proc/unmake_mentor()
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set category = "Special Verbs"
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set name = "Unmake Mentor"
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if(!holder)
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to_chat(src, "<span class='pm warning'>Error: Only administrators may use this command.</span>")
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return
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var/list/client/targets[0]
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for(var/client/T in GLOB.mentors)
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targets["[T.key]"] = T
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var/target = tgui_input_list(src,"Which mentor do you want to unmake?","Unmake Mentor", sortList(targets))
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if(!target)
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return
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var/client/C = targets[target]
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C.mentorholder.disassociate()
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to_chat(C, "<span class='pm warning'>Your mentorship has been revoked.</span>")
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to_chat(src, "<span class='pm notice'>You have revoked [C]'s mentorship.</span>")
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log_admin("[key_name(src)] revoked [key_name(C)]'s mentorship.")
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feedback_add_details("admin_verb","Unmake Mentor") //If you are copy-pasting this, ensure the 2nd parameter is unique to the new proc!
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/client/proc/cmd_mentor_say(msg as text)
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set category = "Admin"
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set name ="Mentorsay"
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//check rights
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if (!has_mentor_powers(src))
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return
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msg = sanitize(msg)
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if (!msg)
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return
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log_admin("Mentorsay: [key_name(src)]: [msg]")
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for(var/client/C in GLOB.mentors)
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to_chat(C, create_text_tag("mentor", "MENTOR:", C) + " <span class='mentor_channel'><span class='name'>[src]</span>: <span class='message'>[msg]</span></span>")
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for(var/client/C in GLOB.admins)
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to_chat(C, create_text_tag("mentor", "MENTOR:", C) + " <span class='mentor_channel'><span class='name'>[src]</span>: <span class='message'>[msg]</span></span>")
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/proc/mentor_commands(href, href_list, client/C)
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if(href_list["mhelp"])
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var/mhelp_ref = href_list["mhelp"]
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var/datum/mentor_help/MH = locate(mhelp_ref)
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if (MH && istype(MH, /datum/mentor_help))
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MH.Action(href_list["mhelp_action"])
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else
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to_chat(C, "Ticket [mhelp_ref] has been deleted!")
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if (href_list["mhelp_tickets"])
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GLOB.mhelp_tickets.BrowseTickets(text2num(href_list["mhelp_tickets"]))
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/datum/mentor/Topic(href, href_list)
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..()
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if (usr.client != src.owner || (!usr.client.mentorholder))
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log_admin("[key_name(usr)] tried to illegally use mentor functions.")
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message_admins("[usr.key] tried to illegally use mentor functions.")
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return
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mentor_commands(href, href_list, usr)
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/client/proc/cmd_dementor()
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set category = "Admin"
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set name = "De-mentor"
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if(tgui_alert(usr, "Confirm self-dementor for the round? You can't re-mentor yourself without someone promoting you.","Dementor",list("Yes","No")) == "Yes")
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src.mentorholder.disassociate()
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/client/proc/cmd_mhelp_reply(whom)
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if(prefs.muted & MUTE_ADMINHELP)
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to_chat(src, "<span class='pm warning'>Error: Mentor-PM: You are unable to use admin PM-s (muted).</span>")
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return
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var/client/C
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if(istext(whom))
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C = GLOB.directory[whom]
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else if(istype(whom,/client))
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C = whom
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if(!C)
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if(has_mentor_powers(src))
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to_chat(src, "<span class='pm warning'>Error: Mentor-PM: Client not found.</span>")
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return
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var/datum/mentor_help/MH = C.current_mentorhelp
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if(MH)
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message_mentors("<span class='mentor_channel'>[src] has started replying to [C]'s mentor help.</span>")
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var/msg = tgui_input_text(src,"Message:", "Private message to [C]")
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if (!msg)
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message_mentors("<span class='mentor_channel'>[src] has cancelled their reply to [C]'s mentor help.</span>")
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return
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cmd_mentor_pm(whom, msg, MH)
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/proc/has_mentor_powers(client/C)
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return C.holder || C.mentorholder
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/client/proc/cmd_mentor_pm(whom, msg, datum/mentor_help/MH)
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set category = "Admin"
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set name = "Mentor-PM"
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set hidden = 1
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if(prefs.muted & MUTE_ADMINHELP)
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to_chat(src, "<span class='pm warning'>Error: Mentor-PM: You are unable to use admin PM-s (muted).</span>")
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return
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//Not a mentor and no open ticket
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if(!has_mentor_powers(src) && !current_mentorhelp)
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to_chat(src, "<span class='pm warning'>You can no longer reply to this ticket, please open another one by using the Mentorhelp verb if need be.</span>")
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to_chat(src, "<span class='pm notice'>Message: [msg]</span>")
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return
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var/client/recipient
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if(istext(whom))
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recipient = GLOB.directory[whom]
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else if(istype(whom,/client))
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recipient = whom
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//get message text, limit it's length.and clean/escape html
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if(!msg)
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msg = tgui_input_text(src,"Message:", "Mentor-PM to [whom]")
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if(!msg)
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return
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if(prefs.muted & MUTE_ADMINHELP)
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to_chat(src, "<span class='pm warning'>Error: Mentor-PM: You are unable to use admin PM-s (muted).</span>")
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return
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if(!recipient)
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if(has_mentor_powers(src))
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to_chat(src, "<span class='pm warning'>Error:Mentor-PM: Client not found.</span>")
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to_chat(src, msg)
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else
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log_admin("Mentorhelp: [key_name(src)]: [msg]")
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current_mentorhelp.MessageNoRecipient(msg)
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return
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//Has mentor powers but the recipient no longer has an open ticket
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if(has_mentor_powers(src) && !recipient.current_mentorhelp)
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to_chat(src, "<span class='pm warning'>You can no longer reply to this ticket.</span>")
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to_chat(src, "<span class='pm notice'>Message: [msg]</span>")
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return
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if (src.handle_spam_prevention(msg,MUTE_ADMINHELP))
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return
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msg = trim(sanitize(copytext(msg,1,MAX_MESSAGE_LEN)))
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if(!msg)
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return
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var/interaction_message = "<span class='pm notice'>Mentor-PM from-<b>[src]</b> to-<b>[recipient]</b>: [msg]</span>"
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if (recipient.current_mentorhelp && !has_mentor_powers(recipient))
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recipient.current_mentorhelp.AddInteraction(interaction_message)
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if (src.current_mentorhelp && !has_mentor_powers(src))
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src.current_mentorhelp.AddInteraction(interaction_message)
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// It's a little fucky if they're both mentors, but while admins may need to adminhelp I don't really see any reason a mentor would have to mentorhelp since you can literally just ask any other mentors online
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if (has_mentor_powers(recipient) && has_mentor_powers(src))
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if (recipient.current_mentorhelp)
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recipient.current_mentorhelp.AddInteraction(interaction_message)
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if (src.current_mentorhelp)
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src.current_mentorhelp.AddInteraction(interaction_message)
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to_chat(recipient, "<i><span class='mentor'>Mentor-PM from-<b><a href='?mentorhelp_msg=\ref[src]'>[src]</a></b>: [msg]</span></i>")
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to_chat(src, "<i><span class='mentor'>Mentor-PM to-<b>[recipient]</b>: [msg]</span></i>")
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log_admin("[key_name(src)]->[key_name(recipient)]: [msg]")
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if(recipient.is_preference_enabled(/datum/client_preference/play_mentorhelp_ping))
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recipient << 'sound/effects/mentorhelp.mp3'
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for(var/client/C in GLOB.mentors)
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if (C != recipient && C != src)
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to_chat(C, interaction_message)
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for(var/client/C in GLOB.admins)
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if (C != recipient && C != src)
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to_chat(C, interaction_message)
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415
code/modules/mentor/mentorhelp.dm
Normal file
415
code/modules/mentor/mentorhelp.dm
Normal file
@@ -0,0 +1,415 @@
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/client/var/datum/mentor_help/current_mentorhelp
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//
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//TICKET MANAGER
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//
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GLOBAL_DATUM_INIT(mhelp_tickets, /datum/mentor_help_tickets, new)
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/datum/mentor_help_tickets
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var/list/active_tickets = list()
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var/list/resolved_tickets = list()
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var/obj/effect/statclick/mticket_list/astatclick = new(null, null, AHELP_ACTIVE)
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var/obj/effect/statclick/mticket_list/rstatclick = new(null, null, AHELP_RESOLVED)
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/datum/mentor_help_tickets/Destroy()
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QDEL_LIST(active_tickets)
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QDEL_LIST(resolved_tickets)
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QDEL_NULL(astatclick)
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QDEL_NULL(rstatclick)
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return ..()
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//private
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/datum/mentor_help_tickets/proc/ListInsert(datum/mentor_help/new_ticket)
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var/list/mticket_list
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switch(new_ticket.state)
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if(AHELP_ACTIVE)
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mticket_list = active_tickets
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if(AHELP_RESOLVED)
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mticket_list = resolved_tickets
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else
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CRASH("Invalid ticket state: [new_ticket.state]")
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var/num_closed = mticket_list.len
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if(num_closed)
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for(var/I in 1 to num_closed)
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var/datum/mentor_help/MH = mticket_list[I]
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if(MH.id > new_ticket.id)
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mticket_list.Insert(I, new_ticket)
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return
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mticket_list += new_ticket
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//opens the ticket listings, only two states here
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/datum/mentor_help_tickets/proc/BrowseTickets(state)
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var/list/l2b
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var/title
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switch(state)
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if(AHELP_ACTIVE)
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l2b = active_tickets
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title = "Active Tickets"
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if(AHELP_RESOLVED)
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l2b = resolved_tickets
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title = "Resolved Tickets"
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if(!l2b)
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return
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var/list/dat = list("<html><head><title>[title]</title></head>")
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dat += "<A HREF='?_src_=mentorholder;mhelp_tickets=[state]'>Refresh</A><br><br>"
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for(var/datum/mentor_help/MH as anything in l2b)
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dat += "<span class='adminnotice'><span class='adminhelp'>Ticket #[MH.id]</span>: <A HREF='?_src_=mentorholder;mhelp=\ref[MH];mhelp_action=ticket'>[MH.initiator_ckey]: [MH.name]</A></span><br>"
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usr << browse(dat.Join(), "window=mhelp_list[state];size=600x480")
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//Tickets statpanel
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/datum/mentor_help_tickets/proc/stat_entry()
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var/num_disconnected = 0
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stat("Active Tickets:", astatclick.update("[active_tickets.len]"))
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for(var/datum/mentor_help/MH as anything in active_tickets)
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if(MH.initiator)
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stat("#[MH.id]. [MH.initiator_ckey]:", MH.statclick.update())
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else
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++num_disconnected
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if(num_disconnected)
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stat("Disconnected:", astatclick.update("[num_disconnected]"))
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stat("Resolved Tickets:", rstatclick.update("[resolved_tickets.len]"))
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//Reassociate still open ticket if one exists
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/datum/mentor_help_tickets/proc/ClientLogin(client/C)
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C.current_mentorhelp = CKey2ActiveTicket(C.ckey)
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if(C.current_mentorhelp)
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C.current_mentorhelp.AddInteraction("Client reconnected.")
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C.current_mentorhelp.initiator = C
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//Dissasociate ticket
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/datum/mentor_help_tickets/proc/ClientLogout(client/C)
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if(C.current_mentorhelp)
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C.current_mentorhelp.AddInteraction("Client disconnected.")
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C.current_mentorhelp.initiator = null
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C.current_mentorhelp = null
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//Get a ticket given a ckey
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/datum/mentor_help_tickets/proc/CKey2ActiveTicket(ckey)
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for(var/datum/admin_help/MH as anything in active_tickets)
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if(MH.initiator_ckey == ckey)
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return MH
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//
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//TICKET LIST STATCLICK
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//
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/obj/effect/statclick/mticket_list
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var/current_state
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/obj/effect/statclick/mticket_list/New(loc, name, state)
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current_state = state
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..()
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/obj/effect/statclick/mticket_list/Click()
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GLOB.mhelp_tickets.BrowseTickets(current_state)
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//
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//TICKET DATUM
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//
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/datum/mentor_help
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var/id
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var/name
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var/state = AHELP_ACTIVE
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var/opened_at
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var/closed_at
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var/client/initiator //semi-misnomer, it's the person who ahelped/was bwoinked
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var/initiator_ckey
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var/initiator_key_name
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var/list/_interactions //use AddInteraction() or, preferably, admin_ticket_log()
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var/obj/effect/statclick/ahelp/statclick
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var/static/ticket_counter = 0
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//call this on its own to create a ticket, don't manually assign current_mentorhelp
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//msg is the title of the ticket: usually the ahelp text
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/datum/mentor_help/New(msg, client/C)
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//clean the input msg
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msg = sanitize(copytext(msg,1,MAX_MESSAGE_LEN))
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if(!msg || !C || !C.mob)
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qdel(src)
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return
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id = ++ticket_counter
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opened_at = world.time
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name = msg
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||||
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initiator = C
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initiator_ckey = C.ckey
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initiator_key_name = key_name(initiator, FALSE, TRUE)
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if(initiator.current_mentorhelp) //This is a bug
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log_debug("Ticket erroneously left open by code")
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initiator.current_mentorhelp.AddInteraction("Ticket erroneously left open by code")
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||||
initiator.current_mentorhelp.Resolve()
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initiator.current_mentorhelp = src
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||||
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||||
statclick = new(null, src)
|
||||
_interactions = list()
|
||||
|
||||
log_admin("Mentorhelp: [key_name(C)]: [msg]")
|
||||
MessageNoRecipient(msg)
|
||||
//show it to the person adminhelping too
|
||||
to_chat(C, "<i><span class='mentor'>Mentor-PM to-<b>Mentors</b>: [name]</span></i>")
|
||||
|
||||
GLOB.mhelp_tickets.active_tickets += src
|
||||
|
||||
/datum/mentor_help/Destroy()
|
||||
RemoveActive()
|
||||
GLOB.mhelp_tickets.resolved_tickets -= src
|
||||
return ..()
|
||||
|
||||
/datum/mentor_help/proc/AddInteraction(formatted_message)
|
||||
_interactions += "[gameTimestamp()]: [formatted_message]"
|
||||
|
||||
//private
|
||||
/datum/mentor_help/proc/ClosureLinks(ref_src)
|
||||
if(!ref_src)
|
||||
ref_src = "\ref[src]"
|
||||
. = " (<A HREF='?_src_=mentorholder;mhelp=[ref_src];mhelp_action=resolve'>RSLVE</A>)"
|
||||
|
||||
//private
|
||||
/datum/mentor_help/proc/LinkedReplyName(ref_src)
|
||||
if(!ref_src)
|
||||
ref_src = "\ref[src]"
|
||||
return "<A HREF='?_src_=mentorholder;mhelp=[ref_src];mhelp_action=reply'>[initiator_ckey]</A>"
|
||||
|
||||
//private
|
||||
/datum/mentor_help/proc/TicketHref(msg, ref_src, action = "ticket")
|
||||
if(!ref_src)
|
||||
ref_src = "\ref[src]"
|
||||
return "<A HREF='?_src_=mentorholder;mhelp=[ref_src];mhelp_action=[action]'>[msg]</A>"
|
||||
|
||||
//message from the initiator without a target, all people with mentor powers will see this
|
||||
/datum/mentor_help/proc/MessageNoRecipient(msg)
|
||||
var/ref_src = "\ref[src]"
|
||||
var/chat_msg = "<span class='notice'>(<A HREF='?_src_=mentorholder;mhelp=[ref_src];mhelp_action=escalate'>ESCALATE</A>) Ticket [TicketHref("#[id]", ref_src)]<b>: [LinkedReplyName(ref_src)]:</b> [msg]</span>"
|
||||
AddInteraction("<font color='red'>[LinkedReplyName(ref_src)]: [msg]</font>")
|
||||
for (var/client/C in GLOB.mentors)
|
||||
if (C.is_preference_enabled(/datum/client_preference/play_mentorhelp_ping))
|
||||
C << 'sound/effects/mentorhelp.mp3'
|
||||
for (var/client/C in GLOB.admins)
|
||||
if (C.is_preference_enabled(/datum/client_preference/play_mentorhelp_ping))
|
||||
C << 'sound/effects/mentorhelp.mp3'
|
||||
message_mentors(chat_msg)
|
||||
|
||||
//Reopen a closed ticket
|
||||
/datum/mentor_help/proc/Reopen()
|
||||
if(state == AHELP_ACTIVE)
|
||||
to_chat(usr, "<span class='warning'>This ticket is already open.</span>")
|
||||
return
|
||||
|
||||
if(GLOB.mhelp_tickets.CKey2ActiveTicket(initiator_ckey))
|
||||
to_chat(usr, "<span class='warning'>This user already has an active ticket, cannot reopen this one.</span>")
|
||||
return
|
||||
|
||||
statclick = new(null, src)
|
||||
GLOB.mhelp_tickets.active_tickets += src
|
||||
GLOB.mhelp_tickets.resolved_tickets -= src
|
||||
switch(state)
|
||||
if(AHELP_RESOLVED)
|
||||
feedback_dec("mhelp_resolve")
|
||||
state = AHELP_ACTIVE
|
||||
closed_at = null
|
||||
if(initiator)
|
||||
initiator.current_mentorhelp = src
|
||||
|
||||
AddInteraction("<font color='purple'>Reopened by [usr.ckey]</font>")
|
||||
if(initiator)
|
||||
to_chat(initiator, "<span class='filter_adminlog'><font color='purple'>Ticket [TicketHref("#[id]")] was reopened by [usr.ckey].</font></span>")
|
||||
var/msg = "<span class='adminhelp'>Ticket [TicketHref("#[id]")] reopened by [usr.ckey].</span>"
|
||||
message_mentors(msg)
|
||||
log_admin(msg)
|
||||
feedback_inc("mhelp_reopen")
|
||||
TicketPanel() //can only be done from here, so refresh it
|
||||
|
||||
//private
|
||||
/datum/mentor_help/proc/RemoveActive()
|
||||
if(state != AHELP_ACTIVE)
|
||||
return
|
||||
closed_at = world.time
|
||||
QDEL_NULL(statclick)
|
||||
GLOB.mhelp_tickets.active_tickets -= src
|
||||
if(initiator && initiator.current_mentorhelp == src)
|
||||
initiator.current_mentorhelp = null
|
||||
|
||||
//Mark open ticket as resolved/legitimate, returns mentorhelp verb
|
||||
/datum/mentor_help/proc/Resolve(silent = FALSE)
|
||||
if(state != AHELP_ACTIVE)
|
||||
return
|
||||
RemoveActive()
|
||||
state = AHELP_RESOLVED
|
||||
GLOB.mhelp_tickets.ListInsert(src)
|
||||
|
||||
AddInteraction("<span class='filter_adminlog'><font color='green'>Resolved by [usr.ckey].</font></span>")
|
||||
if(initiator)
|
||||
to_chat(initiator, "<span class='filter_adminlog'><font color='green'>Ticket [TicketHref("#[id]")] was marked resolved by [usr.ckey].</font></span>")
|
||||
if(!silent)
|
||||
feedback_inc("mhelp_resolve")
|
||||
var/msg = "Ticket [TicketHref("#[id]")] resolved by [usr.ckey]"
|
||||
message_mentors(msg)
|
||||
log_admin(msg)
|
||||
|
||||
//Show the ticket panel
|
||||
/datum/mentor_help/proc/TicketPanel()
|
||||
var/list/dat = list("<html><head><title>Ticket #[id]</title></head>")
|
||||
var/ref_src = "\ref[src]"
|
||||
dat += "<h4>Mentor Help Ticket #[id]: [LinkedReplyName(ref_src)]</h4>"
|
||||
dat += "<b>State: "
|
||||
switch(state)
|
||||
if(AHELP_ACTIVE)
|
||||
dat += "<font color='red'>OPEN</font>"
|
||||
if(AHELP_RESOLVED)
|
||||
dat += "<font color='green'>RESOLVED</font>"
|
||||
else
|
||||
dat += "UNKNOWN"
|
||||
dat += "</b>[GLOB.TAB][TicketHref("Refresh", ref_src)]"
|
||||
if(state != AHELP_ACTIVE)
|
||||
dat += "[GLOB.TAB][TicketHref("Reopen", ref_src, "reopen")]"
|
||||
dat += "<br><br>Opened at: [gameTimestamp(wtime = opened_at)] (Approx [(world.time - opened_at) / 600] minutes ago)"
|
||||
if(closed_at)
|
||||
dat += "<br>Closed at: [gameTimestamp(wtime = closed_at)] (Approx [(world.time - closed_at) / 600] minutes ago)"
|
||||
dat += "<br><br>"
|
||||
if(initiator)
|
||||
dat += "<b>Actions:</b> [Context(ref_src)]<br>"
|
||||
else
|
||||
dat += "<b>DISCONNECTED</b>[GLOB.TAB][ClosureLinks(ref_src)]<br>"
|
||||
dat += "<br><b>Log:</b><br><br>"
|
||||
for(var/I in _interactions)
|
||||
dat += "[I]<br>"
|
||||
|
||||
usr << browse(dat.Join(), "window=mhelp[id];size=620x480")
|
||||
|
||||
//Kick ticket to admins
|
||||
/datum/mentor_help/proc/Escalate()
|
||||
if(tgui_alert(usr, "Really escalate this ticket to admins? No mentors will ever be able to interact with it again if you do.","Escalate",list("Yes","No")) != "Yes")
|
||||
return
|
||||
if (src.initiator == null) // You can't escalate a mentorhelp of someone who's logged out because it won't create the adminhelp properly
|
||||
to_chat(usr, "<span class='pm warning'>Error: client not found, unable to escalate.</span>")
|
||||
return
|
||||
var/datum/admin_help/AH = new /datum/admin_help(src.name, src.initiator, FALSE)
|
||||
message_mentors("[usr.ckey] escalated Ticket [TicketHref("#[id]")]")
|
||||
log_admin("[key_name(usr)] escalated mentorhelp [src.name]")
|
||||
to_chat(src.initiator, "<span class='mentor'>[usr.ckey] escalated your mentorhelp to admins.</span>")
|
||||
AH._interactions = src._interactions
|
||||
GLOB.mhelp_tickets.active_tickets -= src
|
||||
GLOB.mhelp_tickets.resolved_tickets -= src
|
||||
qdel(src)
|
||||
|
||||
/datum/mentor_help/proc/Context(ref_src)
|
||||
if(!ref_src)
|
||||
ref_src = "\ref[src]"
|
||||
if(state == AHELP_ACTIVE)
|
||||
. += ClosureLinks(ref_src)
|
||||
if(state != AHELP_RESOLVED)
|
||||
. += " (<A HREF='?_src_=mentorholder;mhelp=[ref_src];mhelp_action=escalate'>ESCALATE</A>)"
|
||||
|
||||
//Forwarded action from admin/Topic OR mentor/Topic depending on which rank the caller has
|
||||
/datum/mentor_help/proc/Action(action)
|
||||
switch(action)
|
||||
if("ticket")
|
||||
TicketPanel()
|
||||
if("reply")
|
||||
usr.client.cmd_mhelp_reply(initiator)
|
||||
if("resolve")
|
||||
Resolve()
|
||||
if("reopen")
|
||||
Reopen()
|
||||
if("escalate")
|
||||
Escalate()
|
||||
|
||||
//
|
||||
// TICKET STATCLICK
|
||||
//
|
||||
|
||||
/obj/effect/statclick/mhelp
|
||||
var/datum/mentor_help/mhelp_datum
|
||||
|
||||
/obj/effect/statclick/mhelp/New(loc, datum/mentor_help/MH)
|
||||
mhelp_datum = MH
|
||||
..(loc)
|
||||
|
||||
/obj/effect/statclick/mhelp/update()
|
||||
return ..(mhelp_datum.name)
|
||||
|
||||
/obj/effect/statclick/mhelp/Click()
|
||||
mhelp_datum.TicketPanel()
|
||||
|
||||
/obj/effect/statclick/mhelp/Destroy()
|
||||
mhelp_datum = null
|
||||
return ..()
|
||||
|
||||
//
|
||||
// CLIENT PROCS
|
||||
//
|
||||
|
||||
/client/verb/mentorhelp(msg as text)
|
||||
set category = "Admin"
|
||||
set name = "Mentorhelp"
|
||||
|
||||
if(say_disabled) //This is here to try to identify lag problems
|
||||
to_chat(usr, "<span class='danger'>Speech is currently admin-disabled.</span>")
|
||||
return
|
||||
|
||||
//handle muting and automuting
|
||||
if(prefs.muted & MUTE_ADMINHELP)
|
||||
to_chat(src, "<span class='danger'>Error: Mentor-PM: You cannot send adminhelps (Muted).</span>")
|
||||
return
|
||||
if(handle_spam_prevention(msg,MUTE_ADMINHELP))
|
||||
return
|
||||
|
||||
if(!msg)
|
||||
return
|
||||
|
||||
//remove out adminhelp verb temporarily to prevent spamming of admins.
|
||||
src.verbs -= /client/verb/mentorhelp
|
||||
spawn(600)
|
||||
src.verbs += /client/verb/mentorhelp // 1 minute cool-down for mentorhelps
|
||||
|
||||
feedback_add_details("admin_verb","Mentorhelp") //If you are copy-pasting this, ensure the 2nd parameter is unique to the new proc!
|
||||
if(current_mentorhelp)
|
||||
if(tgui_alert(usr, "You already have a ticket open. Is this for the same issue?","Duplicate?",list("Yes","No")) != "No")
|
||||
if(current_mentorhelp)
|
||||
log_admin("Mentorhelp: [key_name(src)]: [msg]")
|
||||
current_mentorhelp.MessageNoRecipient(msg)
|
||||
to_chat(usr, "<span class='adminnotice'><span class='mentor'>Mentor-PM to-<b>Mentors</b>: [msg]</span></span>")
|
||||
return
|
||||
else
|
||||
to_chat(usr, "<span class='warning'>Ticket not found, creating new one...</span>")
|
||||
else
|
||||
current_mentorhelp.AddInteraction("[usr.ckey] opened a new ticket.")
|
||||
current_mentorhelp.Resolve()
|
||||
|
||||
new /datum/mentor_help(msg, src, FALSE)
|
||||
|
||||
//admin proc
|
||||
/client/proc/cmd_mentor_ticket_panel()
|
||||
set name = "Mentor Ticket List"
|
||||
set category = "Admin"
|
||||
|
||||
var/browse_to
|
||||
|
||||
switch(tgui_input_list(usr, "Display which ticket list?", "List Choice", list("Active Tickets", "Resolved Tickets")))
|
||||
if("Active Tickets")
|
||||
browse_to = AHELP_ACTIVE
|
||||
if("Resolved Tickets")
|
||||
browse_to = AHELP_RESOLVED
|
||||
else
|
||||
return
|
||||
|
||||
GLOB.mhelp_tickets.BrowseTickets(browse_to)
|
||||
|
||||
/proc/message_mentors(var/msg)
|
||||
msg = "<span class='mentor_channel'><span class='prefix'>Mentor:</span> <span class=\"message\">[msg]</span></span>"
|
||||
|
||||
for(var/client/C in GLOB.mentors)
|
||||
to_chat(C, msg)
|
||||
for(var/client/C in GLOB.admins)
|
||||
to_chat(C, msg)
|
||||
Reference in New Issue
Block a user