Merge pull request #8184 from Birdtalon/ticket-machine

Birdtickets: Adminhelp based ticket system

code/modules/admin/admin.dm

@@ -21,6 +21,13 @@ var/global/nologevent = 0
 						var/msg = rendered
 						to_chat(C, msg)
 
+/proc/message_adminTicket(var/msg)
+	msg = "<span class='adminticket'><span class='prefix'>ADMIN TICKET:</span> [msg]</span>"
+	for(var/client/C in admins)
+		if(R_ADMIN & C.holder.rights)
+			if(C.prefs && !(C.prefs.toggles & CHAT_NO_TICKETLOGS))
+				to_chat(C, msg)
+
 
 ///////////////////////////////////////////////////////////////////////////////////////////////Panels
 

code/modules/admin/admin_verbs.dm

@@ -173,7 +173,8 @@ var/list/admin_verbs_debug = list(
 	/client/proc/admin_serialize,
 	/client/proc/admin_deserialize,
 	/client/proc/jump_to_ruin,
-	/client/proc/toggle_medal_disable
+	/client/proc/toggle_medal_disable,
+	/client/proc/startadmintickets,
 	)
 var/list/admin_verbs_possess = list(
 	/proc/possess,
@@ -220,6 +221,11 @@ var/list/admin_verbs_snpc = list(
 	/client/proc/customiseSNPC,
 	/client/proc/hide_snpc_verbs
 )
+var/list/admin_verbs_ticket = list(
+	/client/proc/openTicketUI,
+	/client/proc/toggleticketlogs,
+	/client/proc/resolveAllTickets
+)
 
 /client/proc/on_holder_add()
 	if(chatOutput && chatOutput.loaded)
@@ -232,6 +238,7 @@ var/list/admin_verbs_snpc = list(
 			verbs += /client/proc/togglebuildmodeself
 		if(holder.rights & R_ADMIN)
 			verbs += admin_verbs_admin
+			verbs += admin_verbs_ticket
 			spawn(1)
 				control_freak = 0
 		if(holder.rights & R_BAN)
@@ -282,7 +289,8 @@ var/list/admin_verbs_snpc = list(
 		admin_verbs_show_debug_verbs,
 		/client/proc/readmin,
 		admin_verbs_snpc,
-		/client/proc/hide_snpc_verbs
+		/client/proc/hide_snpc_verbs,
+		admin_verbs_ticket
 	)
 
 /client/proc/hide_verbs()
@@ -919,6 +927,20 @@ var/list/admin_verbs_snpc = list(
 	else
 		to_chat(usr, "You now will get admin log messages.")
 
+/client/proc/toggleticketlogs()
+	set name = "Toggle Admin Ticket Messgaes"
+	set category = "Preferences"
+
+	if(!check_rights(R_ADMIN))
+		return
+
+	prefs.toggles ^= CHAT_NO_TICKETLOGS
+	prefs.save_preferences(src)
+	if(prefs.toggles & CHAT_NO_TICKETLOGS)
+		to_chat(usr, "You now won't get admin ticket messages.")
+	else
+		to_chat(usr, "You now will get admin ticket messages.")
+
 /client/proc/toggledrones()
 	set name = "Toggle Maintenance Drones"
 	set category = "Server"

code/modules/admin/tickets/admintickets.dm

@@ -0,0 +1,185 @@
+/*
+Admin ticket system by Birdtalon
+*/
+//Global holder
+
+var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicketHolder
+
+//Defines
+//Deciseconds until ticket becomes stale if unanswered. Alerts admins.
+#define ADMIN_TICKET_TIMEOUT 6000 // 10 minutes
+//Decisecions before the user is allowed to open another ticket while their existing one is open.
+#define ADMIN_TICKET_DUPLICATE_COOLDOWN 3000 // 5 minutes
+
+//Status defines
+#define ADMIN_TICKET_OPEN       1
+#define ADMIN_TICKET_CLOSED     2
+#define ADMIN_TICKET_RESOLVED   3
+#define ADMIN_TICKET_STALE      4
+
+//Datum holding all tickets
+/datum/adminTicketHolder
+	var/ticketCounter = 1 // Counts the tickets and used to assign the id number
+	var/list/allTickets = list()
+
+//Return the current ticket number ready to be called off.
+/datum/adminTicketHolder/proc/getTicketCounter()
+	return ticketCounter
+
+//Return the ticket counter and increment
+/datum/adminTicketHolder/proc/getTicketCounterAndInc()
+	. = ticketCounter
+	ticketCounter++
+	return
+
+/datum/adminTicketHolder/proc/resolveAllOpenTickets() // Resolve all open tickets
+	for(var/i in allTickets)
+		var/datum/admin_ticket/T = i
+		resolveTicket(T.ticketNum)
+
+//Open a new ticket and populate details then add to the list of open tickets
+/datum/adminTicketHolder/proc/newTicket(var/client/C, var/passedContent, var/title)
+	if(!C || !passedContent)
+		return
+
+  //Check if the user has an open ticket already within the cooldown period, if so we don't create a new one and re-set the cooldown period
+	var/datum/admin_ticket/existingTicket = checkForOpenTicket(C)
+	if(existingTicket)
+		existingTicket.setCooldownPeriod()
+		to_chat(C, "<span class='adminticket'>Your ticket #[existingTicket.ticketNum] remains open! Visit \"My tickets\" under the Admin Tab to view it.</span>")
+		return
+
+	if(!title)
+		title = passedContent
+
+	var/datum/admin_ticket/T =  new /datum/admin_ticket
+	T.clientName = C
+	T.timeOpened = worldtime2text()
+	T.title = title
+	T.content += passedContent
+	T.locationSent = C.mob.loc.loc.name
+	T.mobControlled = C.mob
+	T.ticketState = ADMIN_TICKET_OPEN
+	T.timeUntilStale = world.time + ADMIN_TICKET_TIMEOUT
+	T.setCooldownPeriod()
+	T.ticketNum = getTicketCounterAndInc()
+	allTickets += T
+
+	//Inform the user that they have opened a ticket
+	to_chat(C, "<span class='adminticket'>You have opened admin ticket number #[(globAdminTicketHolder.getTicketCounter() - 1)]! Please be patient and we will help you soon!</span>")
+
+	//Begin the stale count for this ticket.
+	spawn(0)
+		T.beginStaleCount()
+
+//Set ticket state with key N to open
+/datum/adminTicketHolder/proc/openTicket(var/N)
+	var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N]
+	if(T.ticketState != ADMIN_TICKET_OPEN)
+		T.ticketState = ADMIN_TICKET_OPEN
+		return TRUE
+
+//Set ticket state with key N to resolved
+/datum/adminTicketHolder/proc/resolveTicket(var/N)
+	var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N]
+	if(T.ticketState != ADMIN_TICKET_RESOLVED)
+		T.ticketState = ADMIN_TICKET_RESOLVED
+		return TRUE
+
+//Set ticket state with key N to closed
+/datum/adminTicketHolder/proc/closeTicket(var/N)
+	var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N]
+	if(T.ticketState != ADMIN_TICKET_CLOSED)
+		T.ticketState = ADMIN_TICKET_CLOSED
+		return TRUE
+
+//Check if the user already has a ticket open and within the cooldown period.
+/datum/adminTicketHolder/proc/checkForOpenTicket(var/client/C)
+	for(var/datum/admin_ticket/T in allTickets)
+		if(T.clientName == C && T.ticketState == ADMIN_TICKET_OPEN && (T.ticketCooldown > world.time))
+			return T
+	return FALSE
+
+//Check if the user has ANY ticket not resolved or closed.
+/datum/adminTicketHolder/proc/checkForTicket(var/client/C)
+	var/list/tickets = list()
+	for(var/datum/admin_ticket/T in allTickets)
+		if(T.clientName == C && T.ticketState == ADMIN_TICKET_OPEN || T.ticketState == ADMIN_TICKET_STALE)
+			tickets += T
+	if(tickets.len)
+		return tickets
+	return FALSE
+
+//return the client of a ticket number
+/datum/adminTicketHolder/proc/returnClient(var/N)
+	var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N]
+	return T.clientName
+
+/datum/adminTicketHolder/proc/assignAdminToTicket(var/client/C, var/N)
+	var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[N]
+	T.assignAdmin(C)
+	return TRUE
+
+//Single admin ticket
+
+/datum/admin_ticket
+	var/ticketNum // Ticket number
+	var/clientName // Client which opened the ticket
+	var/timeOpened // Time the ticket was opened
+	var/title //The initial message with links
+	var/list/content = list() // content of the admin help
+	var/lastAdminResponse // Last admin who responded
+	var/lastResponseTime // When the admin last responded
+	var/locationSent // Location the player was when they send the ticket
+	var/mobControlled // Mob they were controlling
+	var/ticketState // State of the ticket, open, closed, resolved etc
+	var/timeUntilStale // When the ticket goes stale
+	var/ticketCooldown // Cooldown before allowing the user to open another ticket.
+	var/adminAssigned // Admin who has assigned themselves to this ticket
+
+//Ticker called when a ticket is created, checks for stale-ness.
+/datum/admin_ticket/proc/beginStaleCount()
+	while(world.time < timeUntilStale || !lastAdminResponse || !adminAssigned) // While within the stale period OR no admin responded OR no admin assigned.
+
+		if(!src)
+			return
+
+		sleep(200) // Check every 20 seconds.
+		if(ticketState == ADMIN_TICKET_OPEN && world.time > timeUntilStale)
+			message_adminTicket("<span class='adminticket'>Ticket #[ticketNum] has been open for [ADMIN_TICKET_TIMEOUT * 0.1] seconds. Changing status to stale.</span>")
+			ticketState = ADMIN_TICKET_STALE
+			break
+
+//Set the cooldown period for the ticket. The time when it's created plus the defined cooldown time.
+/datum/admin_ticket/proc/setCooldownPeriod()
+	ticketCooldown = world.time + ADMIN_TICKET_DUPLICATE_COOLDOWN
+
+//Set the last admin who responded as the client passed as an arguement.
+/datum/admin_ticket/proc/setLastAdminResponse(var/client/C)
+	lastAdminResponse = C
+	lastResponseTime = worldtime2text()
+
+//Return the ticket state as a colour coded text string.
+/datum/admin_ticket/proc/state2text()
+	switch(ticketState)
+		if(ADMIN_TICKET_OPEN)
+			return "<font color='green'>OPEN</font>"
+		if(ADMIN_TICKET_RESOLVED)
+			return "<font color='blue'>RESOLVED</font>"
+		if(ADMIN_TICKET_CLOSED)
+			return "<font color='red'>CLOSED</font>"
+		if(ADMIN_TICKET_STALE)
+			return "<font color='orange'>STALE</font>"
+
+//Assign the client passed to var/adminAsssigned
+/datum/admin_ticket/proc/assignAdmin(var/client/C, var/N)
+	if(!C)
+		return
+	adminAssigned = C
+	return TRUE
+
+/datum/admin_ticket/proc/addResponse(var/client/C, var/M as text)
+	if(C.holder)
+		setLastAdminResponse(C)
+	M = "[C]: [M]"
+	content += M

code/modules/admin/tickets/adminticketsUI.dm

@@ -0,0 +1,172 @@
+/datum/adminTicketHolder/proc/returnUI(var/tab = ADMIN_TICKET_OPEN)
+	set name = "Open Ticket Interface"
+	set category = "Tickets"
+
+//dat
+	var/trStyle = "border-top:2px solid; border-bottom:2px solid; padding-top: 5px; padding-bottom: 5px;"
+	var/tdStyleleft = "border-top:2px solid; border-bottom:2px solid; width:150px; text-align:center;"
+	var/tdStyle = "border-top:2px solid; border-bottom:2px solid;"
+	var/datum/admin_ticket/ticket
+	var/dat
+	dat += "<head><style>.adminticket{border:2px solid}</style></head>"
+	dat += "<body><h1>Admin Tickets</h1>"
+
+	dat +="<a href='?src=[UID()];refresh=1'>Refresh</a><br /><a href='?src=[UID()];showopen=1'>Open Tickets</a><a href='?src=[UID()];showresolved=1'>Resolved Tickets</a><a href='?src=[UID()];showclosed=1'>Closed Tickets</a>"
+	if(tab == ADMIN_TICKET_OPEN)
+		dat += "<h2>Open Tickets</h2>"
+	dat += "<table style='width:1300px; border: 3px solid;'>"
+	dat +="<tr style='[trStyle]'><th style='[tdStyleleft]'>Control</th><th style='[tdStyle]'>Ticket</th></tr>"
+	if(tab == ADMIN_TICKET_OPEN)
+		for(var/T in allTickets)
+			ticket = T
+			if(ticket.ticketState == ADMIN_TICKET_OPEN || ticket.ticketState == ADMIN_TICKET_STALE)
+				dat += "<tr style='[trStyle]'><td style ='[tdStyleleft]'><a href='?src=[UID()];resolve=[ticket.ticketNum]'>Resolve</a><a href='?src=[UID()];details=[ticket.ticketNum]'>Details</a> <br /> #[ticket.ticketNum] ([ticket.timeOpened]) [ticket.ticketState == ADMIN_TICKET_STALE ? "<font color='red'><b>STALE</font>" : ""] </td><td style='[tdStyle]'><b>[ticket.title]</td></tr>"
+			else
+				continue
+	else  if(tab == ADMIN_TICKET_RESOLVED)
+		dat += "<h2>Resolved Tickets</h2>"
+		for(var/T in allTickets)
+			ticket = T
+			if(ticket.ticketState == ADMIN_TICKET_RESOLVED)
+				dat += "<tr style='[trStyle]'><td style ='[tdStyleleft]'><a href='?src=[UID()];resolve=[ticket.ticketNum]'>Resolve</a><a href='?src=[UID()];details=[ticket.ticketNum]'>Details</a> <br /> #[ticket.ticketNum] ([ticket.timeOpened]) </td><td style='[tdStyle]'><b>[ticket.title]</td></tr>"
+			else
+				continue
+	else if(tab == ADMIN_TICKET_CLOSED)
+		dat += "<h2>Closed Tickets</h2>"
+		for(var/T in allTickets)
+			ticket = T
+			if(ticket.ticketState == ADMIN_TICKET_CLOSED)
+				dat += "<tr style='[trStyle]'><td style ='[tdStyleleft]'><a href='?src=[UID()];resolve=[ticket.ticketNum]'>Resolve</a><a href='?src=[UID()];details=[ticket.ticketNum]'>Details</a> <br /> #[ticket.ticketNum] ([ticket.timeOpened]) </td><td style='[tdStyle]'><b>[ticket.title]</td></tr>"
+			else
+				continue
+
+	dat += "</table></body>"
+
+	return dat
+
+/datum/adminTicketHolder/proc/showUI(var/client/user, var/tab)
+	var/dat = null
+	dat = returnUI(tab)
+	var/datum/browser/popup = new(user, "admintickets", "Admin Tickets", 1400, 600)
+	popup.set_content(dat)
+	popup.open()
+
+/datum/adminTicketHolder/proc/showDetailUI(var/client/user, var/ticketID)
+	var/datum/admin_ticket/T = globAdminTicketHolder.allTickets[ticketID]
+	var/status = "[T.state2text()]"
+
+	var/dat = "<h1>Admin Tickets</h1>"
+
+	dat +="<a href='?src=[UID()];refresh=1'>Show All</a><a href='?src=[UID()];refreshdetail=[T.ticketNum]'>Refresh</a>"
+
+	dat += "<h2>Ticket #[T.ticketNum]</h2>"
+
+	dat += "<h3>[T.clientName] / [T.mobControlled] opened this ticket at [T.timeOpened] at location [T.locationSent]</h3>"
+	dat += "<h4>Ticket Status: <font color='red'>[status]</font>"
+	dat += "<table style='width:950px; border: 3px solid;'>"
+	dat += "<tr><td>[T.title]</td></tr>"
+
+	if(T.content.len > 1)
+		for(var/i = 2, i <= T.content.len, i++)
+			dat += "<tr><td>[T.content[i]]</td></tr>"
+
+	dat += "</table><br /><br />"
+	dat += "<a href='?src=[UID()];detailreopen=[T.ticketNum]'>Re-Open</a><a href='?src=[UID()];detailresolve=[T.ticketNum]'>Resolve</a><br /><br />"
+
+	if(!T.adminAssigned)
+		dat += "No admin assigned to this ticket - <a href='?src=[UID()];assignadmin=[T.ticketNum]'>Take Ticket</a><br />"
+	else
+		dat += "[T.adminAssigned] is assigned to this Ticket. - <a href='?src=[UID()];assignadmin=[T.ticketNum]'>Take Ticket</a><br />"
+
+	if(T.lastAdminResponse)
+		dat += "<b>Last Admin Response:</b> [T.lastAdminResponse] at [T.lastResponseTime]"
+	else
+		dat +="<font color='red'>No Admin Response</font>"
+
+	dat += "<br /><br />"
+
+	dat += "<a href='?src=[UID()];detailclose=[T.ticketNum]'>Close Ticket</a>"
+
+	var/datum/browser/popup = new(user, "adminticketsdetail", "Admin Ticket #[T.ticketNum]", 1000, 600)
+	popup.set_content(dat)
+	popup.open()
+
+/datum/adminTicketHolder/proc/userDetailUI(var/client/user)
+//dat
+	var/tickets = checkForTicket(user)
+	var/dat
+	dat += "<h1>Your open tickets</h1>"
+	dat += "<table>"
+	for(var/datum/admin_ticket/T in tickets)
+		dat += "<tr><td><h2>Ticket #[T.ticketNum]</h2></td></tr>"
+		for(var/i = 1, i <= T.content.len, i++)
+			dat += "<tr><td>[T.content[i]]</td></tr>"
+	dat += "</table>"
+
+	var/datum/browser/popup = new(user, "userticketsdetail", "Tickets", 1000, 600)
+	popup.set_content(dat)
+	popup.open()
+
+/datum/adminTicketHolder/Topic(href, href_list)
+
+	if(href_list["refresh"])
+		showUI(usr)
+		return
+
+	if(href_list["refreshdetail"])
+		var/indexNum = text2num(href_list["refreshdetail"])
+		showDetailUI(usr, indexNum)
+		return
+
+	if(href_list["showopen"])
+		showUI(usr, ADMIN_TICKET_OPEN)
+		return
+	if(href_list["showresolved"])
+		showUI(usr, ADMIN_TICKET_RESOLVED)
+		return
+	if(href_list["showclosed"])
+		showUI(usr, ADMIN_TICKET_CLOSED)
+		return
+
+	if(href_list["details"])
+		var/indexNum = text2num(href_list["details"])
+		showDetailUI(usr.client, indexNum)
+		return
+
+	if(href_list["resolve"])
+		var/indexNum = text2num(href_list["resolve"])
+		if(globAdminTicketHolder.resolveTicket(indexNum))
+			message_adminTicket("[usr.client] / ([usr]) resolved admin ticket number [indexNum]")
+			to_chat(returnClient(indexNum), "<span class='adminticket'>Your admin ticket has now been resolved.</span>")
+			showUI(usr)
+
+	if(href_list["detailresolve"])
+		var/indexNum = text2num(href_list["detailresolve"])
+		if(globAdminTicketHolder.resolveTicket(indexNum))
+			message_adminTicket("[usr.client] / ([usr]) resolved admin ticket number [indexNum]")
+			to_chat(returnClient(indexNum), "<span class='adminticket'>Your admin ticket has now been resolved.</span>")
+			showDetailUI(usr, indexNum)
+
+	if(href_list["detailclose"])
+		var/indexNum = text2num(href_list["detailclose"])
+		if(alert("Are you sure? This will send a negative message.",,"Yes","No") != "Yes")
+			return
+		if(globAdminTicketHolder.closeTicket(indexNum))
+			message_adminTicket("[usr.client] / ([usr]) closed admin ticket number [indexNum]")
+			to_chat(returnClient(indexNum), "<font color='red' size='4'><b>- AdminHelp Rejected! -</b></font>")
+			to_chat(returnClient(indexNum), "<span class='boldmessage'>Please try to be calm, clear, and descriptive in admin helps, do not assume the admin has seen any related events, and clearly state the names of anybody you are reporting. If you asked a question, please ensure it was clear what you were asking.</span>")
+			to_chat(returnClient(indexNum), "<span class='adminticket'>Your ticket has now been closed.</span>")
+			showDetailUI(usr, indexNum)
+
+	if(href_list["detailreopen"])
+		var/indexNum = text2num(href_list["detailreopen"])
+		if(globAdminTicketHolder.openTicket(indexNum))
+			message_adminTicket("[usr.client] / ([usr]) re-opened admin ticket number [indexNum]")
+			showDetailUI(usr, indexNum)
+
+	if(href_list["assignadmin"])
+		var/indexNum = text2num(href_list["assignadmin"])
+		if(globAdminTicketHolder.assignAdminToTicket(usr.client, indexNum))
+			message_adminTicket("[usr.client] / ([usr]) has taken ticket number [indexNum]")
+			to_chat(returnClient(indexNum), "<span class='adminticket'>Your ticket is being handled by [usr.client].")
+		showDetailUI(usr, indexNum)

code/modules/admin/tickets/adminticketsverbs.dm

@@ -0,0 +1,46 @@
+//Verbs
+
+/client/proc/startadmintickets()
+	set name = "Restart Admin Ticket System"
+	set category = "Debug"
+
+	if(!holder && !check_rights(R_DEBUG))
+		return
+
+	if(!globAdminTicketHolder)
+		var/global/datum/adminTicketHolder/globAdminTicketHolder = new /datum/adminTicketHolder
+	else
+		if(alert("Are you sure you want to reboot the admin ticket system?","Reboot Admin Tickets?","Yes","No") != "Yes")
+			return
+		message_admins("<span class='admintickets'>Restarting Admin Ticket System!</span>")
+		globAdminTicketHolder = new /datum/adminTicketHolder
+		message_admins("<span class='admintickets'>Admin Ticket System Restarted!</span>")
+
+/client/proc/openTicketUI()
+
+	set name = "Open Ticket Interface"
+	set category = "Admin"
+
+	if(!holder && !check_rights(R_ADMIN))
+		return
+
+	globAdminTicketHolder.showUI()
+
+/client/proc/resolveAllTickets()
+	set name = "Resolve All Open Tickets"
+	set category = "Admin"
+
+	if(!holder && !check_rights(R_ADMIN))
+		return
+
+	if(alert("Are you sure you want to resolve ALL open tickets?","Resolve all open tickets?","Yes","No") != "Yes")
+		return
+
+	globAdminTicketHolder.resolveAllOpenTickets()
+
+/client/verb/openUserUI()
+
+	set name = "My Tickets"
+	set category = "Admin"
+
+	globAdminTicketHolder.userDetailUI(usr.client)

code/modules/admin/topic.dm

@@ -26,6 +26,12 @@
 		message_admins("[key_name_admin(usr)] rejected [key_name_admin(C.mob)]'s admin help")
 		log_admin("[key_name(usr)] rejected [key_name(C.mob)]'s admin help")
 
+	if(href_list["openadminticket"])
+		if(!check_rights(R_ADMIN))
+			return
+		var/ticketID = text2num(href_list["openadminticket"])
+		globAdminTicketHolder.showDetailUI(usr, ticketID)
+
 	if(href_list["stickyban"])
 		stickyban(href_list["stickyban"],href_list)
 

code/modules/admin/verbs/adminhelp.dm

@@ -115,7 +115,17 @@ var/list/adminhelp_ignored_words = list("unknown","the","a","an","of","monkey","
 					X << 'sound/effects/adminhelp.ogg'
 				to_chat(X, msg)
 		if("Adminhelp")
-			msg = "<span class='adminhelp'>[selected_type]: </span><span class='boldnotice'>[key_name(src, 1, 1, selected_type)] (<A HREF='?_src_=holder;adminmoreinfo=[ref_mob]'>?</A>) (<A HREF='?_src_=holder;adminplayeropts=[ref_mob]'>PP</A>) (<A HREF='?_src_=vars;Vars=[mob.UID()]'>VV</A>) (<A HREF='?_src_=holder;subtlemessage=[ref_mob]'>SM</A>) ([admin_jump_link(mob)]) (<A HREF='?_src_=holder;check_antagonist=1'>CA</A>) (<A HREF='?_src_=holder;rejectadminhelp=[ref_client]'>REJT</A>) [ai_found ? " (<A HREF='?_src_=holder;adminchecklaws=[ref_mob]'>CL</A>)" : ""] (<A HREF='?_src_=holder;take_question=[mob.UID()]'>TAKE</A>) :</span> <span class='adminhelp'>[msg]</span>"
+			var/ticketNum // Holder for the ticket number
+			var/prunedmsg ="[usr.client]: [msg]" // Message without links
+			if(globAdminTicketHolder.checkForOpenTicket(usr.client)) // If user already has an open ticket
+				var/datum/admin_ticket/T = globAdminTicketHolder.checkForOpenTicket(usr.client) // Make T equal to the ticket they have open
+				ticketNum = T.ticketNum // ticketNum is the number of their ticket.
+				T.addResponse(usr.client, msg)
+			else
+				ticketNum = globAdminTicketHolder.getTicketCounter() // ticketNum is the ticket ready to be assigned.
+			msg = "<span class='adminhelp'>[selected_type]: </span><span class='boldnotice'>[key_name(src, 1, 1, selected_type)] (<A HREF='?_src_=holder;adminmoreinfo=[ref_mob]'>?</A>) (<A HREF='?_src_=holder;adminplayeropts=[ref_mob]'>PP</A>) (<A HREF='?_src_=vars;Vars=[mob.UID()]'>VV</A>) (<A HREF='?_src_=holder;subtlemessage=[ref_mob]'>SM</A>) ([admin_jump_link(mob)]) (<A HREF='?_src_=holder;check_antagonist=1'>CA</A>) (<A HREF='?_src_=holder;openadminticket=[ticketNum]'>TICKET</A>) [ai_found ? " (<A HREF='?_src_=holder;adminchecklaws=[ref_mob]'>CL</A>)" : ""] :</span> <span class='adminhelp'>[msg]</span>"
+			//Open a new adminticket and inform the user.
+			globAdminTicketHolder.newTicket(src, prunedmsg, msg)
 			for(var/client/X in modholders + adminholders)
 				if(X.prefs.sound & SOUND_ADMINHELP)
 					X << 'sound/effects/adminhelp.ogg'

code/modules/admin/verbs/adminpm.dm

@@ -183,6 +183,23 @@
 					if(check_rights(R_ADMIN|R_MOD, 0, X.mob))
 						to_chat(X, "<span class='boldnotice'>[type]: [key_name(src, X, 0, type)]-&gt;[key_name(C, X, 0, type)]: [emoji_msg]</span>")
 
+	//Check if the mob being PM'd has any open admin tickets.
+	var/tickets = list()
+	tickets = globAdminTicketHolder.checkForTicket(C)
+	if(tickets)
+		for(var/datum/admin_ticket/i in tickets)
+			i.addResponse(src, msg) // Add this response to their open tickets.
+		return
+
+	tickets = globAdminTicketHolder.checkForTicket(src)
+	if(check_rights(R_ADMIN|R_MOD, 0, C.mob)) //Is the person being pm'd an admin? If so we check if the pm'er has open tickets
+		tickets = globAdminTicketHolder.checkForTicket(src)
+		if(tickets)
+			for(var/datum/admin_ticket/i in tickets)
+				i.addResponse(src, msg)
+			return
+
+
 /client/proc/cmd_admin_irc_pm()
 	if(prefs.muted & MUTE_ADMINHELP)
 		to_chat(src, "<font color='red'>Error: Private-Message: You are unable to use PM-s (muted).</font>")