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Adds ticket escalation

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This commit is contained in:
lm40
2022-08-15 12:20:23 -04:00
parent c84121e402
commit 381e304821
3 changed files with 40 additions and 19 deletions
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code/modules/client/client procs.dm
+2
View File
@@ -185,6 +185,7 @@
GLOB.directory[ckey] = src
GLOB.ahelp_tickets.ClientLogin(src)
GLOB.mhelp_tickets.ClientLogin(src)
//Admin Authorisation
holder = admin_datums[ckey]
@@ -277,6 +278,7 @@
mentorholder.owner = null
GLOB.mentors -= src
GLOB.ahelp_tickets.ClientLogout(src)
GLOB.mhelp_tickets.ClientLogout(src)
GLOB.directory -= ckey
GLOB.clients -= src
return ..()
code/modules/mentor/mentor.dm
+13 -14
View File
@@ -107,7 +107,7 @@ var/list/mentor_verbs_default = list(
if(href_list["mhelp"])
var/mhelp_ref = href_list["mhelp"]
var/datum/mentor_help/MH = locate(mhelp_ref)
if (MH)
if (MH && istype(MH, /datum/mentor_help))
MH.Action(href_list["mhelp_action"])
else
to_chat(C, "Ticket [mhelp_ref] has been deleted!")
@@ -168,7 +168,8 @@ var/list/mentor_verbs_default = list(
to_chat(src, "<span class='pm warning'>Error: Mentor-PM: You are unable to use admin PM-s (muted).</span>")
return
if(!(has_mentor_powers(src)) && !current_mentorhelp)
//Not a mentor and no open ticket
if(!has_mentor_powers(src) && !current_mentorhelp)
to_chat(src, "<span class='pm warning'>You can no longer reply to this ticket, please open another one by using the Mentorhelp verb if need be.</span>")
to_chat(src, "<span class='pm notice'>Message: [msg]</span>")
return
@@ -181,16 +182,7 @@ var/list/mentor_verbs_default = list(
else if(istype(whom,/client))
recipient = whom
if(!recipient)
if(has_mentor_powers(src))
to_chat(src, "<span class='pm warning'>Error: Mentor-PM: Client not found.</span>")
to_chat(src, msg)
else
log_admin("Mentorhelp: [key_name(src)] sent [msg]")
current_mentorhelp.MessageNoRecipient(msg)
return
//get message text, limit it's length.and clean/escape html
//get message text, limit it's length.and clean/escape html
if(!msg)
msg = tgui_input_text(src,"Message:", "Mentor-PM to [whom]")
@@ -204,11 +196,18 @@ var/list/mentor_verbs_default = list(
if(!recipient)
if(has_mentor_powers(src))
to_chat(src, "<span class='pm warning'>Error:Mentor-PM: Client not found.</span>")
to_chat(src, msg)
else
log_admin("Mentorhelp: [key_name(src)] sent [msg]")
log_admin("Mentorhelp: [key_name(src)]: [msg]")
current_mentorhelp.MessageNoRecipient(msg)
return
//Has mentor powers but the recipient no longer has an open ticket
if(has_mentor_powers(src) && !recipient.current_mentorhelp)
to_chat(src, "<span class='pm warning'>You can no longer reply to this ticket.</span>")
to_chat(src, "<span class='pm notice'>Message: [msg]</span>")
return
if (src.handle_spam_prevention(msg,MUTE_ADMINHELP))
return
@@ -233,7 +232,7 @@ var/list/mentor_verbs_default = list(
to_chat(recipient, "<i><span class='mentor'>Mentor-PM from-<b><a href='?mentorhelp_msg=\ref[src]'>[src]</a></b>: [msg]</span></i>")
to_chat(src, "<i><span class='mentor'>Mentor-PM to-<b>[recipient]</b>: [msg]</span></i>")
log_admin("[key_name(src)] sent [msg] to [key_name(recipient)]")
log_admin("[key_name(src)]->[key_name(recipient)]: [msg]")
if(recipient.is_preference_enabled(/datum/client_preference/play_mentorhelp_ping))
recipient << 'sound/effects/mentorhelp.mp3'
code/modules/mentor/mentorhelp.dm
+25 -5
View File
@@ -143,7 +143,7 @@ GLOBAL_DATUM_INIT(mhelp_tickets, /datum/mentor_help_tickets, new)
name = msg
initiator = C
initiator_ckey = initiator.ckey
initiator_ckey = C.ckey
initiator_key_name = key_name(initiator, FALSE, TRUE)
if(initiator.current_mentorhelp) //This is a bug
log_debug("Ticket erroneously left open by code")
@@ -154,7 +154,7 @@ GLOBAL_DATUM_INIT(mhelp_tickets, /datum/mentor_help_tickets, new)
statclick = new(null, src)
_interactions = list()
log_admin("Mentorhelp: [key_name(C)] sent [msg]")
log_admin("Mentorhelp: [key_name(C)]: [msg]")
MessageNoRecipient(msg)
//show it to the person adminhelping too
to_chat(C, "<i><span class='mentor'>Mentor-PM to-<b>Mentors</b>: [name]</span></i>")
@@ -190,7 +190,7 @@ GLOBAL_DATUM_INIT(mhelp_tickets, /datum/mentor_help_tickets, new)
//message from the initiator without a target, all people with mentor powers will see this
/datum/mentor_help/proc/MessageNoRecipient(msg)
var/ref_src = "\ref[src]"
var/chat_msg = "<span class='notice'>Ticket [TicketHref("#[id]", ref_src)]<b>: [LinkedReplyName(ref_src)]:</b> [msg]</span>"
var/chat_msg = "<span class='notice'>(<A HREF='?_src_=mentorholder;mhelp=[ref_src];mhelp_action=escalate'>ESCALATE</A>) Ticket [TicketHref("#[id]", ref_src)]<b>: [LinkedReplyName(ref_src)]:</b> [msg]</span>"
AddInteraction("<font color='red'>[LinkedReplyName(ref_src)]: [msg]</font>")
for (var/client/C in GLOB.mentors)
if (C.is_preference_enabled(/datum/client_preference/play_mentorhelp_ping))
@@ -287,11 +287,29 @@ GLOBAL_DATUM_INIT(mhelp_tickets, /datum/mentor_help_tickets, new)
usr << browse(dat.Join(), "window=mhelp[id];size=620x480")
//Kick ticket to admins
/datum/mentor_help/proc/Escalate()
if(tgui_alert(usr, "Really escalate this ticket to admins? No mentors will ever be able to interact with it again if you do.","Escalate",list("Yes","No")) != "Yes")
return
if (src.initiator == null) // You can't escalate a mentorhelp of someone who's logged out because it won't create the adminhelp properly
to_chat(usr, "<span class='pm warning'>Error: client not found, unable to escalate.</span>")
return
var/datum/admin_help/AH = new /datum/admin_help(src.name, src.initiator, FALSE)
message_mentors("[usr.ckey] escalated Ticket [TicketHref("#[id]")]")
log_admin("[key_name(usr)] escalated mentorhelp [src.name]")
to_chat(src.initiator, "<span class='mentor'>[usr.ckey] escalated your mentorhelp to admins.</span>")
AH._interactions = src._interactions
GLOB.mhelp_tickets.active_tickets -= src
GLOB.mhelp_tickets.resolved_tickets -= src
qdel(src)
/datum/mentor_help/proc/Context(ref_src)
if(!ref_src)
ref_src = "\ref[src]"
if(state == AHELP_ACTIVE)
. += ClosureLinks(ref_src)
if(state != AHELP_RESOLVED)
. += " (<A HREF='?_src_=mentorholder;mhelp=[ref_src];mhelp_action=escalate'>ESCALATE</A>)"
//Forwarded action from admin/Topic OR mentor/Topic depending on which rank the caller has
/datum/mentor_help/proc/Action(action)
@@ -304,6 +322,8 @@ GLOBAL_DATUM_INIT(mhelp_tickets, /datum/mentor_help_tickets, new)
Resolve()
if("reopen")
Reopen()
if("escalate")
Escalate()
//
// TICKET STATCLICK
@@ -357,9 +377,9 @@ GLOBAL_DATUM_INIT(mhelp_tickets, /datum/mentor_help_tickets, new)
if(current_mentorhelp)
if(tgui_alert(usr, "You already have a ticket open. Is this for the same issue?","Duplicate?",list("Yes","No")) != "No")
if(current_mentorhelp)
log_admin("Mentorhelp: [key_name(src)] sent [msg]")
log_admin("Mentorhelp: [key_name(src)]: [msg]")
current_mentorhelp.MessageNoRecipient(msg)
to_chat(usr, "<span class='adminnotice'><span class='mentor_channel'>Mentor-PM to-<b>Mentors</b>:</span> [msg]</span>")
to_chat(usr, "<span class='adminnotice'><span class='mentor'>Mentor-PM to-<b>Mentors</b>: [msg]</span></span>")
return
else
to_chat(usr, "<span class='warning'>Ticket not found, creating new one...</span>")