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1efa5bb148
* Give admins the ability to put a popup notice for players in tickets (#61010) Admins can now give players a popup if they are not responding to tickets. Popup is cleared when player replies or ticket is resolved/closed. As more and more of the chat screen is made irrelevant, new players read it less and less. This means that a lot of new players are ignoring ahelps, which is something I've encountered myself. * Give admins the ability to put a popup notice for players in tickets Co-authored-by: Mothblocks <35135081+Mothblocks@users.noreply.github.com>
444 lines
16 KiB
Plaintext
444 lines
16 KiB
Plaintext
#define EXTERNALREPLYCOUNT 2
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//allows right clicking mobs to send an admin PM to their client, forwards the selected mob's client to cmd_admin_pm
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/client/proc/cmd_admin_pm_context(mob/M in GLOB.mob_list)
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set category = null
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set name = "Admin PM Mob"
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if(!holder)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_danger("Error: Admin-PM-Context: Only administrators may use this command."),
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confidential = TRUE)
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return
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if(!ismob(M) || !M.client)
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return
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cmd_admin_pm(M.client,null)
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SSblackbox.record_feedback("tally", "admin_verb", 1, "Admin PM Mob") //If you are copy-pasting this, ensure the 2nd parameter is unique to the new proc!
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//shows a list of clients we could send PMs to, then forwards our choice to cmd_admin_pm
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/client/proc/cmd_admin_pm_panel()
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set category = "Admin"
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set name = "Admin PM"
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if(!holder)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_danger("Error: Admin-PM-Panel: Only administrators may use this command."),
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confidential = TRUE)
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return
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var/list/targets = list()
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for(var/client/client as anything in GLOB.clients)
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if(client.mob)
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if(isnewplayer(client.mob))
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targets["(New Player) - [client]"] = client
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else if(isobserver(client.mob))
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targets["[client.mob.name](Ghost) - [client]"] = client
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else
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targets["[client.mob.real_name](as [client.mob.name]) - [client]"] = client
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else
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targets["(No Mob) - [client]"] = client
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var/target = input(src,"To whom shall we send a message?","Admin PM",null) as null|anything in sortList(targets)
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cmd_admin_pm(targets[target],null)
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SSblackbox.record_feedback("tally", "admin_verb", 1, "Admin PM") //If you are copy-pasting this, ensure the 2nd parameter is unique to the new proc!
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/client/proc/cmd_ahelp_reply(whom)
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if(prefs.muted & MUTE_ADMINHELP)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_danger("Error: Admin-PM: You are unable to use admin PM-s (muted)."),
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confidential = TRUE)
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return
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var/client/C
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if(istext(whom))
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if(whom[1] == "@")
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whom = findStealthKey(whom)
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C = GLOB.directory[whom]
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else if(istype(whom, /client))
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C = whom
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if(!C)
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if(holder)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_danger("Error: Admin-PM: Client not found."),
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confidential = TRUE)
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return
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var/datum/admin_help/AH = C.current_ticket
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if(AH)
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message_admins("[key_name_admin(src)] has started replying to [key_name_admin(C, 0, 0)]'s admin help.")
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var/msg = input(src,"Message:", "Private message to [C.holder?.fakekey ? "an Administrator" : key_name(C, 0, 0)].") as message|null
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if (!msg)
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message_admins("[key_name_admin(src)] has cancelled their reply to [key_name_admin(C, 0, 0)]'s admin help.")
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return
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if(!C) //We lost the client during input, disconnected or relogged.
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if(GLOB.directory[AH.initiator_ckey]) // Client has reconnected, lets try to recover
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whom = GLOB.directory[AH.initiator_ckey]
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else
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_danger("Error: Admin-PM: Client not found."),
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confidential = TRUE)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = "[span_danger("<b>Message not sent:</b>")]<br>[msg]",
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confidential = TRUE)
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AH.AddInteraction("<b>No client found, message not sent:</b><br>[msg]")
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return
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cmd_admin_pm(whom, msg)
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//takes input from cmd_admin_pm_context, cmd_admin_pm_panel or /client/Topic and sends them a PM.
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//Fetching a message if needed. src is the sender and C is the target client
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/client/proc/cmd_admin_pm(whom, msg)
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if(prefs.muted & MUTE_ADMINHELP)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_danger("Error: Admin-PM: You are unable to use admin PM-s (muted)."),
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confidential = TRUE)
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return
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if(!holder && !current_ticket) //no ticket? https://www.youtube.com/watch?v=iHSPf6x1Fdo
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_danger("You can no longer reply to this ticket, please open another one by using the Adminhelp verb if need be."),
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confidential = TRUE)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_notice("Message: [msg]"),
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confidential = TRUE)
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return
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var/client/recipient
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var/recipient_ckey // Stored in case client is deleted between this and after the message is input
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var/datum/admin_help/recipient_ticket // Stored in case client is deleted between this and after the message is input
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var/external = 0
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if(istext(whom))
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if(whom[1] == "@")
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whom = findStealthKey(whom)
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if(whom == "IRCKEY")
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external = 1
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else
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recipient = GLOB.directory[whom]
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else if(istype(whom, /client))
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recipient = whom
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if(!recipient)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_danger("Error: Admin-PM: Client not found."),
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confidential = TRUE)
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return
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recipient_ckey = recipient.ckey
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recipient_ticket = recipient.current_ticket
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if(external)
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if(!externalreplyamount) //to prevent people from spamming irc/discord
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return
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if(!msg)
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msg = input(src,"Message:", "Private message to Administrator") as message|null
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if(!msg)
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return
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if(holder)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_danger("Error: Use the admin IRC/Discord channel, nerd."),
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confidential = TRUE)
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return
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else
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//get message text, limit it's length.and clean/escape html
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if(!msg)
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msg = input(src,"Message:", "Private message to [recipient.holder?.fakekey ? "an Administrator" : key_name(recipient, 0, 0)].") as message|null
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msg = trim(msg)
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if(!msg)
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return
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if(!recipient)
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if(GLOB.directory[recipient_ckey]) // Client has reconnected, lets try to recover
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recipient = GLOB.directory[recipient_ckey]
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else
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if(holder)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_danger("Error: Admin-PM: Client not found."),
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confidential = TRUE)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = "[span_danger("<b>Message not sent:</b>")]<br>[msg]",
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confidential = TRUE)
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if(recipient_ticket)
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recipient_ticket.AddInteraction("<b>No client found, message not sent:</b><br>[msg]")
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return
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else
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current_ticket.MessageNoRecipient(msg)
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return
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if(prefs.muted & MUTE_ADMINHELP)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_danger("Error: Admin-PM: You are unable to use admin PM-s (muted)."),
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confidential = TRUE)
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return
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if (src.handle_spam_prevention(msg,MUTE_ADMINHELP))
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return
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//clean the message if it's not sent by a high-rank admin
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if(!check_rights(R_SERVER|R_DEBUG,0)||external)//no sending html to the poor bots
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msg = sanitize(copytext_char(msg, 1, MAX_MESSAGE_LEN))
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if(!msg)
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return
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var/rawmsg = msg
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if(holder)
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msg = emoji_parse(msg)
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var/keywordparsedmsg = keywords_lookup(msg)
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if(external)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_notice("PM to-<b>Admins</b>: <span class='linkify'>[rawmsg]</span>"),
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confidential = TRUE)
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var/datum/admin_help/AH = admin_ticket_log(src, "<font color='red'>Reply PM from-<b>[key_name(src, TRUE, TRUE)]</b> to <i>External</i>: [keywordparsedmsg]</font>")
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AH.AddInteractionPlayer("<font color='red'>Reply PM from-<b>[key_name(src, TRUE, FALSE)]</b> to <i>External</i>: [keywordparsedmsg]</font>") // SKYRAT EDIT ADDITION -- Player ticket viewing
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externalreplyamount--
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send2adminchat("[AH ? "#[AH.id] " : ""]Reply: [ckey]", rawmsg)
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else
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var/badmin = FALSE //Lets figure out if an admin is getting bwoinked.
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if(holder && recipient.holder && !current_ticket) //Both are admins, and this is not a reply to our own ticket.
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badmin = TRUE
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if(recipient.holder && !badmin)
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SEND_SIGNAL(current_ticket, COMSIG_ADMIN_HELP_REPLIED)
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if(holder)
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to_chat(recipient,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_danger("Admin PM from-<b>[key_name(src, recipient, 1)]</b>: <span class='linkify'>[keywordparsedmsg]</span>"),
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confidential = TRUE)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_notice("Admin PM to-<b>[key_name(recipient, src, 1)]</b>: <span class='linkify'>[keywordparsedmsg]</span>"),
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confidential = TRUE)
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//omg this is dumb, just fill in both their tickets
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var/interaction_message = "<font color='purple'>PM from-<b>[key_name(src, recipient, 1)]</b> to-<b>[key_name(recipient, src, 1)]</b>: [keywordparsedmsg]</font>"
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// admin_ticket_log(src, interaction_message) // SKYRAT EDIT ORIGINAL
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admin_ticket_log(src, interaction_message, FALSE) // SKYRAT EDIT CHANGE -- Player ticket viewing
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if(recipient != src)//reeee
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// admin_ticket_log(recipient, interaction_message) // SKYRAT EDIT ORIGINAL
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admin_ticket_log(recipient, interaction_message, FALSE) // SKYRAT EDIT CHANGE -- Player ticket viewing
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SSblackbox.LogAhelp(current_ticket.id, "Reply", msg, recipient.ckey, src.ckey)
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else //recipient is an admin but sender is not
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var/replymsg = "Reply PM from-<b>[key_name(src, recipient, 1)]</b>: <span class='linkify'>[keywordparsedmsg]</span>"
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// admin_ticket_log(src, "<font color='red'>[replymsg]</font>") // SKYRAT EDIT ORIGINAL
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admin_ticket_log(src, "<font color='red'>[replymsg]</font>", FALSE) // SKYRAT EDIT CHANGE -- Player ticket viewing
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to_chat(recipient,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_danger("[replymsg]"),
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confidential = TRUE)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_notice("PM to-<b>Admins</b>: <span class='linkify'>[msg]</span>"),
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confidential = TRUE)
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SSblackbox.LogAhelp(current_ticket.id, "Reply", msg, recipient.ckey, src.ckey)
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//play the receiving admin the adminhelp sound (if they have them enabled)
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if(recipient.prefs.toggles & SOUND_ADMINHELP)
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SEND_SOUND(recipient, sound('sound/effects/adminhelp.ogg'))
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else
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if(holder) //sender is an admin but recipient is not. Do BIG RED TEXT
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var/already_logged = FALSE
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if(!recipient.current_ticket)
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//new /datum/admin_help(msg, recipient, TRUE) //ORIGINAL
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new /datum/admin_help(msg, recipient, TRUE, src) //SKYRAT EDIT CHANGE - ADMIN
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already_logged = TRUE
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SSblackbox.LogAhelp(recipient.current_ticket.id, "Ticket Opened", msg, recipient.ckey, src.ckey)
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//SKYRAT EDIT ADDITION BEGIN - ADMIN
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if(recipient.current_ticket.handler)
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if(recipient.current_ticket.handler != usr.ckey)
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var/response = tgui_alert(usr, "This ticket is already being handled by [recipient.current_ticket.handler]. Do you want to continue?", "Ticket already assigned", list("Yes", "No"))
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if(response == "No")
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return
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else
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recipient.current_ticket.HandleIssue()
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//SKYRAT EDIT ADDITION END
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to_chat(recipient,
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type = MESSAGE_TYPE_ADMINPM,
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html = "<font color='red' size='4'><b>-- Administrator private message --</b></font>",
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confidential = TRUE)
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to_chat(recipient,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_adminsay("Admin PM from-<b>[key_name(src, recipient, 0)]</b>: <span class='linkify'>[msg]</span>"),
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confidential = TRUE)
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to_chat(recipient,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_adminsay("<i>Click on the administrator's name to reply.</i>"),
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confidential = TRUE)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_notice("Admin PM to-<b>[key_name(recipient, src, 1)]</b>: <span class='linkify'>[msg]</span>"),
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confidential = TRUE)
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// admin_ticket_log(recipient, "<font color='purple'>PM From [key_name_admin(src)]: [keywordparsedmsg]</font>") // SKYRAT EDIT ORIGINAL
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admin_ticket_log(recipient, "<font color='purple'>PM From [key_name_admin(src, FALSE)]: [keywordparsedmsg]</font>", FALSE) // SKYRAT EDIT CHANGE -- Player ticket viewing
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if(!already_logged) //Reply to an existing ticket
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SSblackbox.LogAhelp(recipient.current_ticket.id, "Reply", msg, recipient.ckey, src.ckey)
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//always play non-admin recipients the adminhelp sound
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SEND_SOUND(recipient, sound('sound/effects/adminhelp.ogg'))
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else //neither are admins
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if(!current_ticket)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_danger("Error: Admin-PM: Non-admin to non-admin PM communication is forbidden."),
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confidential = TRUE)
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to_chat(src,
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type = MESSAGE_TYPE_ADMINPM,
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html = "[span_danger("<b>Message not sent:</b>")]<br>[msg]",
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confidential = TRUE)
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return
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current_ticket.MessageNoRecipient(msg)
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if(external)
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log_admin_private("PM: [key_name(src)]->External: [rawmsg]")
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for(var/client/X in GLOB.admins)
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to_chat(X,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_notice("<B>PM: [key_name(src, X, 0)]->External:</B> [keywordparsedmsg]"),
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confidential = TRUE)
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else
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window_flash(recipient, ignorepref = TRUE)
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log_admin_private("PM: [key_name(src)]->[key_name(recipient)]: [rawmsg]")
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//we don't use message_admins here because the sender/receiver might get it too
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for(var/client/X in GLOB.admins)
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if(X.key!=key && X.key!=recipient.key) //check client/X is an admin and isn't the sender or recipient
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to_chat(X,
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type = MESSAGE_TYPE_ADMINPM,
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html = span_notice("<B>PM: [key_name(src, X, 0)]->[key_name(recipient, X, 0)]:</B> [keywordparsedmsg]") ,
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confidential = TRUE)
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#define TGS_AHELP_USAGE "Usage: ticket <close|resolve|icissue|reject|reopen \[ticket #\]|list>"
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/proc/TgsPm(target,msg,sender)
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target = ckey(target)
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var/client/C = GLOB.directory[target]
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var/datum/admin_help/ticket = C ? C.current_ticket : GLOB.ahelp_tickets.CKey2ActiveTicket(target)
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var/compliant_msg = trim(lowertext(msg))
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var/tgs_tagged = "[sender](TGS/External)"
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var/list/splits = splittext(compliant_msg, " ")
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if(splits.len && splits[1] == "ticket")
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if(splits.len < 2)
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return TGS_AHELP_USAGE
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switch(splits[2])
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if("close")
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if(ticket)
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ticket.Close(tgs_tagged)
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return "Ticket #[ticket.id] successfully closed"
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if("resolve")
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if(ticket)
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ticket.Resolve(tgs_tagged)
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return "Ticket #[ticket.id] successfully resolved"
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if("icissue")
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if(ticket)
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ticket.ICIssue(tgs_tagged)
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return "Ticket #[ticket.id] successfully marked as IC issue"
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if("reject")
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if(ticket)
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ticket.Reject(tgs_tagged)
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return "Ticket #[ticket.id] successfully rejected"
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if("reopen")
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if(ticket)
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return "Error: [target] already has ticket #[ticket.id] open"
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var/fail = splits.len < 3 ? null : -1
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if(!isnull(fail))
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fail = text2num(splits[3])
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if(isnull(fail))
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return "Error: No/Invalid ticket id specified. [TGS_AHELP_USAGE]"
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var/datum/admin_help/AH = GLOB.ahelp_tickets.TicketByID(fail)
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if(!AH)
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return "Error: Ticket #[fail] not found"
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if(AH.initiator_ckey != target)
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return "Error: Ticket #[fail] belongs to [AH.initiator_ckey]"
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AH.Reopen()
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return "Ticket #[ticket.id] successfully reopened"
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if("list")
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var/list/tickets = GLOB.ahelp_tickets.TicketsByCKey(target)
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if(!tickets.len)
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return "None"
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. = ""
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for(var/I in tickets)
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var/datum/admin_help/AH = I
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if(.)
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. += ", "
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if(AH == ticket)
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. += "Active: "
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. += "#[AH.id]"
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return
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else
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return TGS_AHELP_USAGE
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return "Error: Ticket could not be found"
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var/static/stealthkey
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var/adminname = CONFIG_GET(flag/show_irc_name) ? tgs_tagged : "Administrator"
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if(!C)
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return "Error: No client"
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if(!stealthkey)
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stealthkey = GenTgsStealthKey()
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msg = sanitize(copytext_char(msg, 1, MAX_MESSAGE_LEN))
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if(!msg)
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return "Error: No message"
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message_admins("External message from [sender] to [key_name_admin(C)] : [msg]")
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log_admin_private("External PM: [sender] -> [key_name(C)] : [msg]")
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msg = emoji_parse(msg)
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to_chat(C,
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type = MESSAGE_TYPE_ADMINPM,
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html = "<font color='red' size='4'><b>-- Administrator private message --</b></font>",
|
|
confidential = TRUE)
|
|
to_chat(C,
|
|
type = MESSAGE_TYPE_ADMINPM,
|
|
html = span_adminsay("Admin PM from-<b><a href='?priv_msg=[stealthkey]'>[adminname]</A></b>: [msg]"),
|
|
confidential = TRUE)
|
|
to_chat(C,
|
|
type = MESSAGE_TYPE_ADMINPM,
|
|
html = span_adminsay("<i>Click on the administrator's name to reply.</i>"),
|
|
confidential = TRUE)
|
|
|
|
admin_ticket_log(C, "<font color='purple'>PM From [tgs_tagged]: [msg]</font>")
|
|
|
|
window_flash(C, ignorepref = TRUE)
|
|
//always play non-admin recipients the adminhelp sound
|
|
SEND_SOUND(C, 'sound/effects/adminhelp.ogg')
|
|
|
|
C.externalreplyamount = EXTERNALREPLYCOUNT
|
|
|
|
return "Message Successful"
|
|
|
|
/proc/GenTgsStealthKey()
|
|
var/num = (rand(0,1000))
|
|
var/i = 0
|
|
while(i == 0)
|
|
i = 1
|
|
for(var/P in GLOB.stealthminID)
|
|
if(num == GLOB.stealthminID[P])
|
|
num++
|
|
i = 0
|
|
var/stealth = "@[num2text(num)]"
|
|
GLOB.stealthminID["IRCKEY"] = stealth
|
|
return stealth
|
|
|
|
#undef EXTERNALREPLYCOUNT
|